Kept informed stage by stage from ordering to when being delivered. Courier let down, as left at a neighbouring unit after driving past our unit not once but twice.
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I found with online enquires and emails you were totally hopeless with no replies at all. Also you let us order and pay letting us believe we would get items between 2/3 days as stated when in fact... See more
Had to chase order as it had been a while.Then when it arrived it was damaged.So price was good delivery good but system needs to update to customer more often.Funny you sent plenty of emails of offe... See more
Had a package delivered which went missing.I never signed for it as the couriers said and no proof was given Transquip are now sending a replacement which is fantastic Couriers need to be more res... See more
Company replied
Company details
Written by the company
TransQuip are the UK’s market leading Manufacturer and distributor of Commercial Vehicle Equipment and accessories. Supporting Vehicle manufacturers, convertors and end users with a vast range of products for every commercial vehicle use and application. We know how important it is to optimise the efficiency of your operation and keep your fleet compliant, in good working order and to be a safe environment for your staff. Our mission is to provide our customers with a comprehensive range of top-quality products for next day delivery to minimize downtime and maintain their vehicles. By harnessing the strength of our buying power and extensive stockholding TransQuip are committed to supporting your LCV equipment needs and our extensive range covers: Body Fittings Toolboxes and storage Beacons and electrical Vehicle security Racking and storage systems Fire extinguishers and first aid kits Operator welfare and PPE
Contact info
Oakwood Park, BS16 3JA, Bristol, United Kingdom
- 01179659965
- sales@transquipgroup.com
- transquipgroup.co.uk
3.5
Average
195 reviews
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This company invites their customers to review, whether positive or negative
Replied to 32% of negative reviews
Typically replies within 1 week
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A good quality Item and reasonable price
17 March 2025
Reply from TransQuip
Dear Chris,
We’re so glad you took a moment to leave us such a great review—thank you!
It’s wonderful to hear that you were pleased with the quality of the item and found it to be reasonably priced. That’s exactly what we aim to deliver.
We’d love to have you visit us again soon, and please feel free to reach out if you need any assistance.
Best regards,
The TransQuip Team
Order took 3 weeks longer than stated.
Order took 3 weeks longer than stated.
Customer service was hopeless as they didn’t bother replying to my email questions about where my order was. In the end I had to ring up, only to be promised that it would arrive later the following week. It didn’t.
13 March 2025
Reply from TransQuip
Dear Kevin,
Thank you for taking the time to leave a review. We're very sorry to hear about the delay with your order and the lack of communication you experienced—it’s certainly not the level of service we aim to provide.
We truly value your feedback. We completely understand your frustration and sincerely apologise for the inconvenience and the time you spent chasing up your order.
Your experience has been shared with our team, and we are actively working on improving both our response times and order tracking processes to ensure this doesn’t happen again in the future.
We hope to have the chance to provide you with a much better experience in the future.
Best regards,
The TransQuip Team
Wouldn't use again- very difficult…
Wouldn't use again- very difficult company to deal with.
We tried to place our order online, 2 of us tried on different phones & neither would continue through checkout.
I called the next day & got a lady whose English was so bad I slowly had to spell every part of name & address
I put it in writing to sales via email & was promptly called back by a chap who spoke English. A week later & my order hadn't turned up, I tried calling & no answer so emailed, no response, a few more days later I emailed again & did a website message, someone then called & they didn't have my postcode (even though I had already supplied my full address on first email). Package eventually arrived but I'm sorry I wouldn't use again, very painful.
12 March 2025
Reply from TransQuip
Dear Charlotte,
Thank you for taking the time to share your feedback. We're very sorry to hear about your frustrating experience, and we truly appreciate you bringing these issues to our attention.
We sincerely apologise for the difficulties you encountered while trying to place your order and for the delays in communication. We understand how important a smooth and reliable service is, and we’re sorry we fell short in this instance.
Please note that the issue with our website checkout has now been fixed, and it’s working properly again. We’re also reviewing our communication process internally to ensure a more seamless experience for all our customers moving forward.
We value all feedback—positive or negative—as it helps us grow and improve. While we regret that your experience didn’t meet expectations, we hope to have the opportunity to provide you with better service in the future.
Best regards,
The TransQuip Team
Prompt to deal with any order problems
From personal experience I found Transquip quick to resolve any issues. I ordered some LED lights which on arrival were unsuitable for the task. I sent an email and the alternative type was despatched the next day, the courier who delivered them also picked up the incorrect lights at the same time.
10 March 2025
Reply from TransQuip
Dear John,
Thank you so much for your review and for sharing your positive experience with us!
We’re really pleased to hear that our team was able to resolve the issue quickly and that the exchange process went smoothly. Your satisfaction is very important to us, and it's great to know everything was sorted perfectly.
We truly appreciate you taking the time to leave this feedback, and we’d be happy to help you again anytime. Don’t hesitate to reach out if you need anything in the future!
Best regards,
The TransQuip Team
Reply from TransQuip
Dear Paul,
Thank you so much for your great review! We truly appreciate you taking the time to share your experience with us.
We’re delighted to hear that you’re happy with both the product and the service you received.
We look forward to serving you again in the future—please don’t hesitate to reach out if you need any assistance!
Best regards,
The TransQuip Team
Great product delivered very swiftly
Great product delivered very swiftly. It is already fitted and working!
19 February 2025
Reply from TransQuip
Dear Adam,
Thank you so much for your review! We really appreciate you taking the time to share your feedback with us.
We're thrilled to hear that your order arrived quickly and that the product is already fitted and working well. It’s always great to know our customers are satisfied!
We’d be happy to serve you again in the future—please don’t hesitate to reach out if you need any help.
Best regards,
The TransQuip Team
Reply from TransQuip
Dear Dave,
Thank you so much for your fantastic review and 5-star rating! We truly appreciate you taking the time to share your experience.
We're so glad to hear you were happy with our service and prompt delivery—it means a lot to us.
We hope to see you back on our website again soon, and please don’t hesitate to reach out if you need any help!
Best regards,
The TransQuip Team
Reply from TransQuip
Dear Andrew,
Thank you so much for your 5-star review! We really appreciate you taking the time to share your experience with us.
We're thrilled to hear that you found the ordering process easy, the delivery fast, and the product to your satisfaction.
We’d love to welcome you back to our website anytime—and don’t hesitate to reach out to us if you need any help!
Best regards,
The TransQuip Team
Slow service and misleading photographs
Ordered a item from them, took longer than expected to be delivered after numerous phone calls chasing it up. Advised it had been posted, next day advised they hadn't recieved it from their suppliers and would chase it up.
Item eventually arrived and was different to what was advertised despite being 'custom made'. After questioning it was informed the photos on the website are for "illustrative purposes only". It does not say this on the website so heavily misleading.
15 January 2025
Reply from TransQuip
Dear Barrie,
Thank you for sharing your feedback, and we sincerely apologise for the disappointing experience you’ve had. We greatly value all customer reviews, as they help us identify areas where we need to improve.
We are truly sorry for the delays with your order and for the confusion caused by the photographs on our website. We understand how frustrating it must have been to receive an item that didn’t meet your expectations. Clear communication about product timelines and website imagery is essential, and we will take immediate steps to address these issues.
Your experience is not what we aim to provide, and we deeply apologise for any inconvenience this situation has caused. Please know that we are reviewing our processes and website content to ensure this doesn’t happen again in the future.
If there is anything further we can do to make this right for you, please don’t hesitate to reach out to us. We genuinely hope to have the opportunity to restore your trust.
Best regards,
The TransQuip Team
Reply from TransQuip
Dear Jason,
Thank you so much for your 5-star review! We truly appreciate you taking the time to share your experience with us.
We’re thrilled to hear that you were happy with our service and your package arrived on time without any issues. Your satisfaction is our top priority, and it means a lot to us to know we met your expectations.
We look forward to serving you again in the future. If there’s anything we can assist you with, please don’t hesitate to reach out.
Best regards,
The TransQuip Team
Excellent Service
Couldn't order via website so called. Helpful assistant dealt with my order which arrived 3 days later.
Very competitive pricing and great service.
6 December 2024
Reply from TransQuip
Dear Michael,
Thank you so much for your kind review! Your feedback is incredibly important to us, as it helps us understand what we’re doing well and where we can continue to improve.
We’re delighted to hear that you found our service helpful and efficient, and we’re glad you were happy with the pricing. It was our pleasure to assist you with your order, and we’re sorry to hear about the issue you encountered with the website. We’re currently addressing this issue and are working hard to ensure a smoother experience for you next time.
We would be happy to serve you again in the future, so please don’t hesitate to reach out for anything you need. Thank you again for your review!
Best regards,
The TransQuip Team
I paid a month ago
I paid a month ago . Kept chasing got it today. Haven't checked it yet
9 December 2024
Reply from TransQuip
Dear David,
We sincerely apologise for the delay you experienced and for any inconvenience this may have caused you. Your satisfaction is our top priority, and we are sorry to hear that our service fell short of your expectations in this instance.
Thank you for taking the time to share your feedback. We truly appreciate hearing from you, as it helps us identify areas where we can improve.
We assure you that we are reviewing this matter to ensure that such delays do not occur in the future. If there is anything further we can do to address your concerns, or if you need assistance with the item you just received, please don't hesitate to reach out to us.
Thank you again for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Kind regards,
The TransQuip Team
The quality of the
The quality of the box is excellent. The box is great value for money.
28 November 2024
Reply from TransQuip
Dear Glynn,
Thank you so much for your wonderful review and 5-star rating! We truly appreciate you taking the time to share your experience with us.
Your feedback means a lot to us, and we’re thrilled to hear that you’re happy with the quality of our product and found it to be a great value for money.
We look forward to welcoming you back in the future and would be delighted to serve you again. Please don’t hesitate to reach out if there’s anything else we can help you with!
Best regards,
The TransQuip Team
Reply from TransQuip
Dear Bob,
Thank you so much for your wonderful review! We’re glad to hear that you’re happy with our service. Your 5-star rating truly means a lot to us and inspires our team to continue delivering the best.
We appreciate your support and look forward to serving you again soon. If there’s anything else we can help with, don’t hesitate to reach out.
Kind regards,
The TransQuip Team
Reply from TransQuip
Dear Kevin,
Thank you for your wonderful 5-star review! We’re so glad to hear you found our service fast and efficient. Your review means a lot to us and motivates our team to keep up the great work.
We appreciate your support and look forward to serving you again in the future!
Kind regards,
The TransQuip Team
Reply from TransQuip
Dear Alan,
Thank you so much for your 5-star review! We’re thrilled to hear you enjoyed our service. Your support means a lot to us and motivates us to keep improving and delivering the best possible experience for our customers.
We appreciate your trust in us and look forward to serving you again soon!
Best regards,
The TransQuip Team
Fantastic service and fast delivery
27 November 2024
Reply from TransQuip
Dear Joanne,
Thank you so much for the kind review! We are delighted to hear you were happy with our service. Your satisfaction is our priority, and it is rewarding to know we met your expectation.
Your support means a lot to us, and we look forward to serving you again.
Kind regards,
TransQuip Team
Ordered items last Wednesday said they…
Ordered items last Wednesday said they would be a Friday not coming till Wednesday absolutely disgusting customers on my case complaining now
26 November 2024
Reply from TransQuip
Dear Mark,
Thank you for taking the time to share your feedback. We sincerely apologise for the inconvenience caused by the delay in your order. We understand how frustrating this must have been.
Your review is valuable to us, as it highlights areas where we need to improve. I assure you that I will personally escalate this issue to our customer service team to investigate what went wrong and ensure it doesn’t happen again in the future.
We deeply appreciate your patience and understanding, and we’re committed to improving our processes to serve you better next time. If there’s anything else we can do to assist you, please don’t hesitate to reach out.
Kind regards,
TransQuip Team
Items eventually arrived
Items eventually arrived, shipping charges were excessive, I asked for confirmation of next day delivery but my items arrived three days later.
I sent pictures of what I required and was advised what to purchase, no further advice as my items came without plugs so had to make additional purchase with another supplier.
22 October 2024
Quick delivery and cheap prices!
18 October 2024
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