Bm Automotive Reviews 

Brought a Ford Ranger back in March 2026. Had an issue with severe burning oil and blue smoke on start up. Booked in for warranty work to investigate and fix and this is where the issues start. Was given a unroadworthy Honda CRV as a courtesy car… bold tires, engine management light and much more was wrong with this vehicle and it instantly dawned on me that there’s bound to be more issues with the truck if this is what their happy to send customers off with. A few days go by and the truck is ‘all sorted’ literally in the yard and 1st start up and still blue smoke and burning oil smell. Course I gave them the benefit of the doubt as there may of been oil left over that would burn off after a bit of a drive. After a week emailed to say issue we’re still present and had it booked in for deeper investigation. Took the car there and waited… and waited… and waited. Turns out blocked dpf and their sourcing one to replace it (bare in mind this truck had a COMPLETELY CLEAN MOT! Which of course was done by BM Automotive themselves. Go figure). Days and days had gone by and I couldn’t hold off not having a work truck so called to collect the vehicle. On pick up Dave the workshop manager informs me that it’s not actually blocked but it’s a gutted DPF. It appears there’s no new dpfs in the UK and after a month of waiting for one to magically appear (funnily Ford could get me one the next working day at Vospers). So along with that and a list of issues from Speedo being 5/6 mph out of sync, 2 oil leaks, both front inside tires below legal limit and more that were emailed and completely ignored I’m now close to the end of rejecting this unroadworthy/ illegal vehicle for a full refund. Private engineer came out to inspect and deemed one of the oil leaks being so bad that it wasn’t safe to take on a test drive as it was driving into the dpf (fire hazard) and confirmed the DPF had non oem welding and clearly been tampered with along with incorrect readings on a vehicle scanner when testing the dpf. Reported to Trading Standards and DVSA. So glad we didn’t go ahead and buy the Range Rover SV we had our eye on too. 100% dodged a bullet there! If you’ve brought a vehicle of thinking of doing so I would absolutely recommend getting a safety check. Due diligence is a must with all garages but you’d think for a company that have so many Ford Rangers to sell they’d be on top of the issues they present. Not impressed full stop. And as for the body repairs… think the bloke needs to find a new line of work. Peeling paint, over spray all over windows, masking tape left on vehicle, piss poor prep and masking. Honestly the list goes on and on that it’s beyond a joke at this point. Can’t wait to see the back of it when it’s collected.

We recently purchased an f type jag from these guys. First class service from start to finish. We got a good part ex price on our range rover sport and were very happy with our purchase. We've had a couple of reasons to return under the warranty and this has been simple, no awkwardness, nothing too much trouble and had our car returned all sorted without further problems. Thank you very much to BM Automotive - will definitely recommend you and would return in the future to buy again. P.S. Brian in the sales office a particular asset - great guy, very helpful and a pleasure to speak to. Well done to all the staff and the owner (sorry forget your name) but another great experience dealing with you!

Well what can I say wish this was a nice review but this place is an absolute disgrace

Purchased a Porsche Macan s, after a week had to buy 4 new tyres which they did get cheaper for me at £900 pounds and a new battery, week 2 had to go back in as bonnet sensor kept beeping, now after 5 months complete new ad blue system and 2 rear shocks £4000 spent on a £20k car, they go on about about warranty but don’t sort issue just look at it and you have to believe them, if the car has a clean 61 point health check list it’s false same as the clean MOT as they do that in house, got offered by their salesman MIKE £12750 for a trade in what a disgrace how a car with full MOT and clearly I had put the car right as they never bothered take and flip

Mike is a two faced snake with rat values and is nice up until you purchase the car then is pretty much cold when you buy, they also lost my private plate as they did the paperwork to early said they would sort it out never did I was then told by the DVLA that I couldn’t use it again unless the new keeper signed it back to me called Mike he said he would deal with it

Please please take a mechanic with you when you purchase a car from this lot as it will save you money

Absolutely hate Mike and the other useless boring personality sales and service team can’t wait to meet them outside of their show room

To the owner please don't think I am being negative but Mike is a very poor little boy and has no customer skills swans about like he owns the place and can’t look at you when you address him looks at his computer screen or his phone, personally I find him a disgrace and should be selling old vans at your other place

Yes I have issues with the car but dealt with at of my own pocket

Real reason for review is Mike the Rat

Review: 1 Star – Avoid this garage
​I would strongly advise against using this garage for anything. My experience was an absolute nightmare of incompetence and poor customer service.
​The Issue: I brought my car in for a specific fault virtually after purchase from this garage. It took five separate visits, and they still couldn't fix it.
​The Result: After wasting a significant amount of time and money with them, I took the car to a Mercedes dealer. They diagnosed and fixed the issue in 15 minutes.
​Lack of Care: During one visit, they kept my car for two days to "find the error." Not only did they fail, but they didn't even have the courtesy to top up the fluids or provide any basic level of service despite the inconvenience they caused.
​Management & Attitude: The Service Manager, Dave, was incredibly rude on the phone. Instead of being professional about their inability to find the fault, he spoke to us as if we were "idiots."
​Despite their claims of having "highly skilled technicians who can fix any fault," they were completely out of their depth. Save your time, your money—go somewhere else.

This was the worst experience I have ever had with a car dealer! I went all the way from Newquay after I called beforehand to make sure I could test drive the pick-up vans. On arrival, I looked at a couple of the pick-ups and asked a stocky guy if I could test drive 2 vehicles. His face turned red and he come right up to me and said:
" Mate, I am too busy for that! You choose ONE vehicle for a test drive, and then you buy it if you want it. I dont have time for anything else. That's how we work. Mate... "