MrFluffyFriend™ United Kingdom Reviews 

321
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 248 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent quality of the products, noting how durable, comfortable, and soft the beds and cooling mats are for their furry friends. People also mention that the online ordering process is smooth and straightforward, while regular delivery updates keep buyers well-informed throughout the shipping journey. Some reviewers were not happy with the delivery times, noting that shipments took a considerable wait to finally arrive at their doors. Additionally, a few customers noticed sizing discrepancies where items felt a bit too small, or found that their pets initially hesitated to use the new mats.

What people talk about most

Product

People report high satisfaction with the product, as reviewers frequently highlight that their pets love the... See more

Quality

Customers had positive experiences with quality, frequently noting that the items are well made, durable, and... See more

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting fast shipping times and... See more

Order

Reviewers highlight positive aspects of order processes, noting that the website is easy to use and delivery... See more

User experience

Users describe positive interactions with user experience, frequently highlighting that the website is easy... See more

Reviews shaping this summary

Rated 4 out of 5 stars

My Honey (Greyhound), already has experienced these doughnut style beds, they are her favourites, this new one was barely out of the packet, hadn’t even fluffed it up before she was trying to snuggle... See more

Company replied

Rated 5 out of 5 stars

I wish I had known about these cool mats ages ago. It's so distressing to see your beloved furbaby suffering in the intense heat......... but wait for it ....... I bought a cool mat for George the ro... See more

Company replied

Rated 5 out of 5 stars

I emailed the company as I ordered 2 dog beds as only one arrived on the first delivery and it looked like it would never turn into the fluffy bed I ordered.it was vacuum packed.Well its just fabu... See more

Company replied

Rated 4 out of 5 stars

Pleased with MrFluffyFriend. Small glitch with my order but resolved very quickly. Regarding the bed for our Labrador. The product itself is excellent, very fluffy looks comfortable, but unfortunat... See more

Company replied


Company details

  1. Pet Store

Written by the company

MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. And because we want returns to be as easy as possible, we've opened local return addresses all around the globe based on feedback from our customers — quick, easy, and close to home. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at info@mrfluffyfriend.com. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

321 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.5

All reviews

(321)

244 reviews in the last 12 months

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Rated 4 out of 5 stars

I got the bed for my Border Collie…

I got the bed for my Border Collie because he ate the . last one down to the size of a pillowcase so I thought he enjoyed that so let's get another. He won't sleep on it, he is perched on an armchair as I write, but he lies beside it and chews it . He is a perfectly happy dog and gets a decent walk every day he is is just a mad Collie . So I can't tell you anything about the sleep quality of the bed only that Gunner enjoys it so that's fine by me.
The bed arrived promptly and I have no complaints

4 October 2026
Unprompted review
Rated 4 out of 5 stars

Sorry to say but I'm a bit confused…

Sorry to say but I'm a bit confused about the thickness of my purchase as the older Mr fluffy is twice as thick as this new one I have purchased so I really cannot give you a happy review.I would have replied earlier but I was away from home for a week.

1 October 2026
Unprompted review
MrFluffyFriend™ United Kingdom logo

Reply from MrFluffyFriend™ United Kingdom

We’re sorry to hear that, Robert. We completely understand why you’re confused and disappointed if your new MrFluffyFriend appears noticeably thinner than the older one you purchased.

We’d like to look into this for you and better understand whether the difference is related to the product or how it has settled after unpacking. Please feel free to contact our customer support team at info@mrfluffyfriend.co.uk with your order details so we can check this further and assist you. We also appreciate you taking the time to share your experience, especially after being away from home.

Rated 5 out of 5 stars

Excellent value for money

Excellent value for money
Good delivery service. Excellent quality my grandson wanted to sleep in it as so soft.

1 October 2026
Unprompted review
MrFluffyFriend™ United Kingdom logo

Reply from MrFluffyFriend™ United Kingdom

Rita, what a lovely compliment! We’re delighted to hear that you found the product to be excellent value for money and that the delivery went smoothly.

And knowing that it’s so soft that your grandson wanted to sleep in it too certainly made us smile! We hope your furry friend enjoys many cosy and comfortable moments in their new favourite spot.

Rated 4 out of 5 stars

The online buying experience of the bed…

The online buying experience of the bed was great.
The colour (light grey) is disappointing because it has more of the under fabric visible than the picture did so it looks flecked rather than one light grey colour. It was vacuum packed and difficult to undo so I couldn't face trying to repack it and return.
It is a little big for the space - my fault!
My dog uses it at least once a day but it has not replaced the sofa which I had hoped. Thank you.

12 September 2026
Unprompted review
MrFluffyFriend™ United Kingdom logo

Reply from MrFluffyFriend™ United Kingdom

Thank you for sharing your detailed feedback, Mary. We’re glad to hear that you had a positive online buying experience and that your dog is using the bed every day.

We’re sorry that the light grey colour wasn’t quite what you expected and that the vacuum packaging made the bed difficult to handle. We also understand that the size was a little larger than ideal for your space. We appreciate you being so open about each of these points, and we’ll certainly take your feedback into account as we continue improving our products and customer experience.

We hope your dog continues to enjoy the bed, even if the sofa remains a favourite for now! 🐾

Rated 5 out of 5 stars

I have 3 small yorkies i bought thre…

I have 3 small yorkies i bought thre anxiety beds when they were pups and they loved them. The biggest one used to suck on a particular spot like a dummy. Recently bought 3 anxiety blankets. Same great quality and lovely texture. Again all 3 love them. The smallest likes it to sleep in. The middle fights with it and hides under it. Strangely enough the biggest has decided to suck on one little spot of it and she relaxes and is asleep in a few minutes. Maybe i need to get one for myself? Lovely product washes well dries fast.

28 September 2026
Unprompted review
MrFluffyFriend™ United Kingdom logo

Reply from MrFluffyFriend™ United Kingdom

Diane, what a lovely story! Thank you so much for sharing how your three Yorkies have taken to both their anxiety beds and blankets. 🥰

It’s especially adorable that they’ve each found their own way to enjoy the blankets — from sleeping in them and hiding underneath to having that familiar little spot that helps your biggest Yorkie relax and drift off so quickly. We’re also delighted to hear that you’re happy with the quality, texture, and how easy they are to wash and dry.

And perhaps you do need one for yourself after all! 😄

Rated 4 out of 5 stars

The dog bed arrived well wrapped and…

The dog bed arrived well wrapped and once it had been left to expand we were a bit disappointed how flat and small it was compared to the AI video we saw online

21 September 2026
Unprompted review
MrFluffyFriend™ United Kingdom logo

Reply from MrFluffyFriend™ United Kingdom

Thank you for sharing your experience, Jane. We’re sorry to hear that, after allowing the bed time to expand, it didn’t look as full and spacious as you expected from the video you saw online.

We understand how disappointing that can be, especially when the product arrives looking different from what you had in mind. We appreciate you bringing this to our attention and will certainly take your feedback into account.

Rated 5 out of 5 stars

Lovely little blanket for Tilly’s day bed.

Lovely little blanket lust right for Tilly’s day bed. She investigated it as soon. as I put it in there and snuggled down straight away. She loves it and the colour is lovely.

15 September 2026
Unprompted review
MrFluffyFriend™ United Kingdom logo

Reply from MrFluffyFriend™ United Kingdom

Thank you so much for your lovely review, Jill! We’re delighted to hear that the blanket is just right for Tilly’s day bed and that she snuggled down straight away. 🥰

It’s wonderful to know she loves both the cosy feel and the colour. We hope Tilly enjoys many more peaceful and comfortable moments with her new favourite blanket!

Rated 4 out of 5 stars

My Honey (Greyhound)

My Honey (Greyhound), already has experienced these doughnut style beds, they are her favourites, this new one was barely out of the packet, hadn’t even fluffed it up before she was trying to snuggle up in it.
The only downside was the fairly long wait for them to arrive but have to say they are worth the wait.

22 September 2026
Unprompted review
MrFluffyFriend™ United Kingdom logo

Reply from MrFluffyFriend™ United Kingdom

Thank you so much for your lovely review, Susan! How adorable that Honey recognised her favourite doughnut-style bed straight away and was already trying to snuggle in before you even had a chance to fluff it up! 🐾

We’re sorry that the delivery took a little longer than expected, but we’re so pleased to hear that you feel the wait was worthwhile. We hope Honey enjoys many more cosy and relaxing moments in her new bed!

Rated 5 out of 5 stars

Comfy

Easy to order, well packaged and delivery was good.

24 September 2026
Unprompted review
MrFluffyFriend™ United Kingdom logo

Reply from MrFluffyFriend™ United Kingdom

Hi Nick! Thanks so much for your lovely review. We’re glad to hear that ordering was easy, your package arrived well protected, and the delivery went smoothly. 😊

We really appreciate you taking the time to share your experience, and we hope you enjoy many cosy moments with your new MrFluffyFriend!

Rated 4 out of 5 stars

Very soft but could be a bit wider

Very soft but could be a bit wider. Dog loves it

15 September 2026
Unprompted review
MrFluffyFriend™ United Kingdom logo

Reply from MrFluffyFriend™ United Kingdom

Thank you for your review! We’re glad to hear that you find the bed very soft and, most importantly, that your dog loves it. 🫰

We also appreciate your feedback about the width. We’ll keep this in mind as we continue improving our products and sizing options. We hope your pup enjoys many cosy and comfortable moments in their new bed!

Rated 5 out of 5 stars

Great Bed my fluff ball loves it.

11 September 2026
Unprompted review
MrFluffyFriend™ United Kingdom logo

Reply from MrFluffyFriend™ United Kingdom

Thank you so much for your lovely review, Deborah! We’re delighted to hear that your fluffy friend loves the new bed. 🐾 We hope they enjoy many cosy and relaxing naps in their new favourite spot!

Rated 5 out of 5 stars

My dog loves her big comfy bed and…

My dog loves her big comfy bed and although I had a couple of problems, you sorted out for me
thank you

3 September 2026
Unprompted review
MrFluffyFriend™ United Kingdom logo

Reply from MrFluffyFriend™ United Kingdom

Thank you so much for your lovely review, Karen! We’re delighted to hear that your dog loves her big, comfy bed. We’re also glad that our team was able to help resolve the issues you experienced. Your kind words and appreciation mean a lot to us. Wishing you both many cosy and relaxing moments together!

Rated 5 out of 5 stars

Easy to order

Easy to order, fast despatch and delivery. Got two beds now and Dogs love them

1 September 2026
Unprompted review
MrFluffyFriend™ United Kingdom logo

Reply from MrFluffyFriend™ United Kingdom

Thank you for your wonderful review, Noreen! We’re happy to hear that ordering was easy and that your delivery arrived quickly. It’s especially lovely to know that you’ve now got two MrFluffyFriend beds and that your dogs love them both! 🐾

Thank you for coming back to us and for sharing your experience. We hope your pups enjoy many more comfortable naps in their favourite beds!

Rated 5 out of 5 stars

Happy With everything

I emailed the company as I ordered 2 dog beds as only one arrived on the first delivery and it looked like it would never turn into the fluffy bed I ordered.it was vacuum packed.Well its just fabulous and the company answered my e nsil within an hour reassuring me about everything and sure enough next day the second bed arrived ..IM VERY IMPRESSED WITH THEIR CARING ATTITUDE

2 September 2026
Unprompted review
MrFluffyFriend™ United Kingdom logo

Reply from MrFluffyFriend™ United Kingdom

Thank you so much for your wonderful review, Rosaleen! We’re delighted to hear that everything worked out well in the end and that your beds transformed into the fluffy, cosy beds you were expecting after being vacuum-packed.

It’s also lovely to hear that our team was able to reassure you quickly and that the second bed arrived the very next day. Your kind words about our caring attitude truly mean a lot to us. Thank you for choosing MrFluffyFriend and for giving us the opportunity to help!

Rated 4 out of 5 stars

My pup loves the comfort.

My pup loves the comfort he sleeps so well in it.Unfortunately he has ripped the zip off the back and the packing is no longer secure.I am going to have to have it repaired.

2 September 2026
Unprompted review
MrFluffyFriend™ United Kingdom logo

Reply from MrFluffyFriend™ United Kingdom

Thank you for your review, Gerard! We’re so pleased to hear that your pup loves the comfort of his MrFluffyFriend and is sleeping so well in it.

We’re sorry to hear that the zip at the back has been damaged. We understand how inconvenient that is, especially when it affects how securely the bed stays together. Please feel free to reach out to our customer support team with your order details and, if possible, a photo of the issue so we can take a closer look and see how we can help.

Rated 5 out of 5 stars

The instructions with fluffy friend are…

The instructions with fluffy friend are very clear and easy to follow . The bed seems really cosy and we hope our rescue Jessie will begin to use it . She was probably abandoned and lived outdoors so prefers lying on the floor . As winter approaches I'm sure she will seek the comfort of fluffy friend .

1 September 2026
Unprompted review
MrFluffyFriend™ United Kingdom logo

Reply from MrFluffyFriend™ United Kingdom

Thank you for your lovely review, Mairead! We’re glad to hear that you found the instructions clear and easy to follow, and that Jessie seems to be enjoying the comfort of her new bed.

It’s completely understandable that she may need a little time to discover her new favourite resting spot, especially after being used to sleeping outdoors. We hope that as the weather gets colder, she’ll find her MrFluffyFriend cosy and inviting and settle in for many comfortable naps.

Rated 5 out of 5 stars

Bernie is a happy boy

Web page was excellent good communication letting me no when it would be on its way,the size is spot on with bernies cage the pillow is of good quality and he sleeping lovely.

29 August 2026
Unprompted review
MrFluffyFriend™ United Kingdom logo

Reply from MrFluffyFriend™ United Kingdom

Thank you so much for your wonderful review, Jason! We’re delighted to hear that the size fits perfectly in Bernie’s cage and that he’s already sleeping so comfortably on his new pillow.

It’s also great to know that you were happy with the quality, communication and overall experience. We really appreciate you choosing MrFluffyFriend and sharing Bernie’s happy update with us!

Rated 4 out of 5 stars

Excellent product but maybe a bit slow…

Excellent product but maybe a bit slow on the delivery but would use again

17 August 2026
Unprompted review
MrFluffyFriend™ United Kingdom logo

Reply from MrFluffyFriend™ United Kingdom

Thank you for your review, Peter! We’re glad to hear you’re happy with the product and would choose us again. We’re sorry the delivery took a little longer than expected, and we appreciate your patience. We hope your next experience is even smoother!

Rated 5 out of 5 stars

I received my fluffy dog bed my item very well

I received my item very well
packed. The dog bed looks as described, soft and fluffy but I’ve not managed to get my dog to lie on it yet, she just walks around it looking at it suspiciously but I’m sure that when she does sleep on it she’ll be pleasantly surprised. I will let you know.

30 August 2026
Unprompted review
MrFluffyFriend™ United Kingdom logo

Reply from MrFluffyFriend™ United Kingdom

Thank you so much for sharing your experience! We’re glad the bed arrived well packed and looks as described. It sounds like your dog is still deciding whether to trust this mysterious new addition to the home! 😄 We hope she soon gives in to the comfort and discovers her new favourite sleeping spot.

Rated 5 out of 5 stars

Beautiful product both our Dogs loved…

Beautiful product both our Dogs loved it. Very happy with it & would definitely buy from you again . Good Quality & fast delivery 😀

25 August 2026
Unprompted review
MrFluffyFriend™ United Kingdom logo

Reply from MrFluffyFriend™ United Kingdom

Thank you so much, Sharon! We’re delighted to hear that both of your dogs loved their new beds and that you’re happy with the quality and delivery. It means a lot to know you’d choose us again. Wishing your two pups many cosy and comfortable naps!

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