I needed a 1m length of Schiedel Prima Smooth flue (not so easy to find) and Topstak had it at a very good price. I emailed Topstak to ensure the pipe would fit into my twinwall adaptor, and recieved... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Helpful staff, competitive price and quick delivery. It was great to be able to buy just the one fire brick/panel for our Contura log burner rather than the whole set. Would recommend Topstak.
So happy with the replacement fire brick set for my Contura 51L logburner and leather gauntlets. What a game changer they are! Absolutely love them. Can't believe I've been making do with old tea towe... See more
Guys at Top Stack very knowledgeable and helpful. Reserved a Contura wood burner back in May 23 for a small deposit as we were in the process of buying a house in the forest. Finally moved at the e... See more
Company replied
Company details
Written by the company
Here at Topstak you will find an unrivaled range of Chimneys, Wood burning Stoves, Kitchens, Range Cookers and Outdoor Cooking equipment. As the exclusive dealers in Cardiff, Swansea, Newport and South Wales for many of the leading makes of stoves, we...
Contact info
Unit 42, Vale Business Park, CF71 7PF, Llandow, United Kingdom
- 01446771567
- info@topstak.co.uk
- topstak.co.uk
4.8
Excellent
259 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent Customer Service
I struggled to get bank details accepted. Next day I got a call following up my transaction, and they were so helpful. The order was placed and payment made over the phone, I received the parcel in record time from my favourite couriers DHL. Thankyou Topstak will definitely use you again
24 April 2024
Reply from Topstak
Hi Corinne,
Thank you so much for the wonderful review, it really does mean a lot. It also helps us to maintain our service to customers such as yourself.
Pleased to hear that after the trouble you had to start with, we got this resolved for you!
If you need anything else in future, please do not hesitate to get in contact.
Best regards
Kirsty
Large stove showroom in south wales…
Large stove showroom in south wales with a great range of products,
Purchased an Ironwood stove which I am very pleased with it it works really well.
Great service, great installation and a great product, highly recommend
25 April 2024
Unprompted review
Reply from Topstak
Hi Neil,
Thank you so much for the wonderful review, it really does mean a lot. It also helps us to maintain our service to customers such as yourself.
If you have any further questions or if we can be any further assistance, please do not hesitate to get in contact.
Brilliant customer service
Brilliant customer service.
I ordered the wrong firebricks for my stove but Dan at Topstak sorted out replacements really quickly. Great service and really helpful with it!
8 April 2024
Reply from Topstak
Hi Katie,
Thank you for taking the time to leave us a review. It helps us to maintain and improve the services offered to our customers.
It is great to hear you are pleased with the service you received by Dan and that he got this resolved for you as quickly as possible.
If you did have any other questions or queries, please do not hesitate to get in contact. We are always more than happy to help.
Best regards
Kirsty
Excellent company will definitely use again when buying BBQ equipment
My experience with Topstak could not of been better. Firstly they have a really good selection of products and the interest free credit options makes it alot more affordable.
One I placed my order I was contacted by the manager and then another to confirm delivery . The BBQ was so well packaged and delivered on a pallet .
Absolutely love my new BBQ .
Thankyou very much for such a great service
4 April 2024
Reply from Topstak
Hi Stewart,
Thank you so much for taking the time to leave us this fantastic review, it really does help us to maintain and improve our services to customers.
It is great to hear that you are enjoying your BBQ - if only we could have the weather to enjoy it more so!!
If we can be any further assistance, please do not hesitate to get in contact, we will be more than happy to help.
Best regards
Kirsty
Reply from Topstak
Hi Mr Wakefield,
Thank you so much for the wonderful review, it really does mean a lot. It also helps us to maintain our service to customers such as yourself.
If you have any further questions or if we can be any further assistance, please do not hesitate to get in contact.
Best regards
Kirsty
Very well packaged and good delivery…
Very well packaged and good delivery service
2nd order from these guys and well impressed
4 April 2024
Reply from Topstak
Hi Lee,
Thank you so much for leaving us a review and your continued custom it means a lot to us in order to maintain and improve our services.
If you need anything more, please do not hesitate to get in contact. Our team will always be more than happy to help.
Best regards
Kirsty
Reply from Topstak
Hi Andrew.
Thank you for leaving us such a positive review. It really helps us to maintain and improve our service to customers.
Great to hear our team were able to advise you in your purchase and should you have any further questions or queries, please do not hesitate to get in contact.
Best regards
Kirsty
Excellent service!!
Excellent service!!!
I received a phone call to arrange delivery, costumer services was kind and understood needs and timings with no problem.
Item was packed as was as described, lowest prices around.
Definitely will buy more from them.
27 March 2024
Reply from Topstak
Hi Boris.
Thank you so much for the great review, it really does mean a lot to us in order to help us maintain and improve our services.
We appreciate that when purchasing an item such as yours the importance of being home in order to accept the goods and will do all we can in order to be as accommodating as possible.
If you have any other questions or if we can be any further help, please do not hesitate to get in contact.
Best regards
Kirsty
Brilliant delivery was on day stated…
Brilliant delivery was on day stated nice and early great amount of logs
27 March 2024
Reply from Topstak
Hi Kevin,
Thank you for leaving us a review. It is always a pleasure to receive feedback which helps us maintain and improve our services.
Should we be any further assistance or if you have any questions or queries, please do not hesitate to get in touch.
Best regards
Kirsty
Good communication on delivery times…
Good communication on delivery times and helpful staff. Bought a Kamado Joe and all delivered as advertised.
26 March 2024
Reply from Topstak
Hi Georgina,
Thank you for your great review. It is always a pleasure to receive feedback which helps us maintain and improve our services.
Should you have any questions or queries please do not hesitate to get in touch.
Happy Grilling 🔥
Best Regards
Kirsty
Reply from Topstak
Hi Robert.
Thank you for leaving a review.
It is always a pleasure to receive feedback which helps us maintain and improve our services.
Should you happen to have any other questions or queries, please do not hesitate to get in contact, we will be more than happy to help.
Best Regards
Kirsty
Nice quality hardwood and decent…
Nice quality hardwood and decent conformity to length. Size (circumference) of logs mostly too big for our small Chesnys woodburner which was fitted by Topstak. I will have to split most of the logs
4 March 2024
Reply from Topstak
Hi Stephen,
Thank you for leaving a review.
We appreciate your feedback as we are always looking for ways to improve our products and services.
I will ensure this is passed on to the relevant department.
Kind Regards
Kirsty
Great company
Easy to order. The delivery was well wrapped and protected. Real care!
We will use this company again.
3 January 2024
Reply from Topstak
Hi Lorna.
Thank you for leaving a review.
It is always a pleasure to receive feedback which helps us maintain and improve our services.
Should you happen to have any other questions or queries, please do not hesitate to get in contact, we will be more than happy to help.
Best Regards
Kirsty
Good service
Was unable to find this product from 4 other suppliers.
Topstak had it and a a lower price.
Delivered on date agreed.
27 February 2024
Reply from Topstak
Thank you for leaving a review.
It is always a pleasure to receive feedback which helps us maintain and improve our services.
Should you happen to have any other questions or queries, please do not hesitate to get in contact, we will be more than happy to help.
Best Regards
Kirsty
Reply from Topstak
Hi Rob.
Thank you for leaving a review.
It is always a pleasure to receive feedback which helps us maintain and improve our services.
Should you happen to have any other questions or queries, please do not hesitate to get in contact, we will be more than happy to help.
Best Regards
Kirsty
Good pricing and fast delivery
26 February 2024
Reply from Topstak
Hi Jim.
Thank you for leaving a review.
It is always a pleasure to receive feedback which helps us maintain and improve our services.
Should you happen to have any other questions or queries, please do not hesitate to get in contact, we will be more than happy to help.
Best Regards
Kirsty
Prompt delivery & in the right place as…
Prompt delivery & in the right place as instructed 😁👍
26 February 2024
Reply from Topstak
Hi Darrell.
Thank you for leaving a review.
It is always a pleasure to receive feedback which helps us maintain and improve our services.
Should you happen to have any other questions or queries, please do not hesitate to get in contact, we will be more than happy to help.
Best Regards
Kirsty
Excellent Service.
Very fast and efficient service. Easy to use, straightforward online ordering. Kept well informed. Excellent in every way. Thank you Topstak.
26 February 2024
Reply from Topstak
Hi Ian.
Thank you for leaving a review.
It is always a pleasure to receive feedback which helps us maintain and improve our services.
Should you happen to have any other questions or queries, please do not hesitate to get in contact, we will be more than happy to help.
Best Regards
Kirsty
Easy ordering process online
Easy ordering process online. Good communication. It was easy to change the delivery date. Delivery driver was friendly and efficient.
26 February 2024
Reply from Topstak
Hi Richard.
Thank you for leaving a review.
It is always a pleasure to receive feedback which helps us maintain and improve our services.
Should you happen to have any other questions or queries, please do not hesitate to get in contact, we will be more than happy to help.
Best Regards
Kirsty
Product was available immediately
Product was available immediately. Delivery arrived on the correct day. For some reason though the courier turned up half an hour earlier than the time window they'd given me but fortunately I was in. the new bricks fit my stove well and are a big improvement on the battered ones that were there before.
23 February 2024
Reply from Topstak
Hi Tim,
Thank you so much for your feedback.
Apologies the courier arrived earlier than their estimated delivery window. We will feed this back to DHL.
Kirsty @Topstak
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.