Return customer here. For yet another year I received super service from start to finish. Very fast and efficient response regarding the requested by me delivery of the vehicle all the way to it... See more
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I have used Toprent at Plovdiv many times and not had any problems. There is a charge of 24€ added for cleaning which I have noticed recently, I think that is excessive and should be part of the r... See more
Company replied
Overall the service was good. Car well prepared and in good conditions, not too old and without any issue. The staff was kind and knowledgeable. All the questions asked in advance had been answered q... See more
Company replied
The whole experience was seamless. I would like to acknowledge specifically Stella who booked me in and was very patient. She made sure that all my paperwork was correct, sorted me with a sim card f... See more
Company replied
Company details
Written by the company
Top Rent A Car is an international car rental company with offices across Bulgaria and Romania. OWe operate a 24/7 Call Center to ensure full support at every stage of your rental. Our fleet consists of over 2000 vehicles, all brand new and regularly maintained, covering everything from economy models to premium class. We guarantee a fast, secure booking process, transparent rental terms, and professional service tailored to your travel needs.
Contact info
улица Продан Таракчиев, 1528, София, Област София, Bulgaria
- +359890170170
4.6
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service,prompt return of…
Great service,prompt return of deposit-on the spot,clean new car ,shuttle included.Agen Stoicho was fast and friendly and arranged the shutle.We will rent again from toprent
7 February 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria - Sofia
Dear Mr. Kotb,
Thank you for your kind words! We're thrilled you had a great experience with Top Rent a Car.
Best regards,
Top Rent A Car
The car itself was fine and in good…
The car itself was fine and in good condition. No complaints there.
However, the service at pick-up was a disaster. I had to wait about 40 minutes at the airport for an employee to arrive. During this time, nobody answered the phone — calls were either rejected, not answered, or redirected to an answering machine that only sent me to the website. This was extremely frustrating.
The shuttle to the rental station arrived after around 30 minutes, although the employee told me that the shuttle runs every 5 minutes. This information was clearly not true. Such a waiting time at an airport is not acceptable.
Once I finally reached the rental station, the situation improved a lot.
The service at the station, both when picking up and returning the car, was excellent. The staff there (Mario) was professional and helpful, and I have no complaints about that part of the service.
7 February 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria - Sofia
Dear Marina,
Thank you for taking the time to share your detailed feedback.
We are pleased to hear that the vehicle met your expectations and that the service at our rental station, including during both pickup and return, was professional and helpful. Your positive comments about our colleague are appreciated and will be shared with the team.
We continuously work to optimize airport operations and shuttle coordination; however, during periods of increased traffic or higher customer volume, waiting times may occasionally be affected due to overall operational load. Our teams remain focused on assisting all arriving customers as efficiently as possible under such conditions.
Thank you once again for your review. We are looking forward to welcoming you again in the future.
Best regards,
Top Rent A Car
I received excellent servicetop car rental - super company
I received excellent service. The shuttle picked us up from the airport on time. Check-in was quick, despite the line. I received the exact car I ordered, in excellent condition and clean. Returning it was just as quick. The company's team is young and very friendly. Everything was top-notch. I'm sure I'll use their services again.
5 February 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria - Sofia
Dear Customer,
We're delighted to hear you had a wonderful experience. Thank you for the 5-star review!
Best regards,
Top Rent A Car
Avoid.
Avoid.
I was told to wait 15–20 minutes for the car, but received it 50 minutes after my booking time. Staff were rude and dismissive, said I was “lucky” while others had waited hours, and claimed I hadn’t paid because I booked through an intermediary. When I mentioned leaving a review, they replied, “you can’t win them all.”
The car also had unrecorded damage they refused to document. Extremely poor customer service.
6 February 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria - Sofia
Dear Customer,
Thank you for taking the time to share your feedback.
We were able to locate your reservation in our system and would like to assure you that we continuously work to optimize our operational processes and minimize waiting times for all customers. However, during periods of increased traffic or higher than usual demand at certain locations, temporary delays may occur despite these efforts. Our goal is always to serve every client as efficiently as possible while maintaining consistent service standards.
Our colleagues are trained to communicate professionally and respectfully at all times. In busy periods, they may simply be trying to explain that increased traffic can affect multiple customers waiting in the queue, and any feedback related to staff interaction is reviewed internally to ensure alignment with our service guidelines and to maintain a consistent customer experience across all locations.
All vehicles are subject to documented inspections before and after each rental. Together with the vehicle documents, customers receive a measuring tool with size indicators for signs of normal wear and tear. Any marks that fall within these limits are not recorded as damage, nor is the customer held accountable for such findings upon return of the vehicle.
We remain at your disposal and hope to have the opportunity to restore your trust in our service.
Best regards,
Top Rent A Car
I was very pleased with the service!
I was very pleased with the service provided. Great, technically perfect cars, very helpful employees, as well over the phone as in person at their offices. Especially Mariyan at the car drop off did a great job and was a perfect example of a great employee. Thank you.
4 February 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria - Sofia
Dear Mr. Stefanov,
Thanks for the glowing review! We're pleased you had a great rental experience.
Best regards,
Top Rent A Car
The car was quite old and not so clean
The car was quite old and not so clean. Some transmission issue appeared during the ride, but problem disappeared after restart.
Transportation from airport to head office takes a lot of time. I was have to wait 3 rounds before it was free seats in the shuttle bus.
28 January 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria - Sofia
Dear Mr. Aristov,
Thank you for sharing your feedback. The Hyundai Tucson you selected is listed on our website as part of a fleet ranging from model years 2022 to 2025, and the vehicle provided was a 2023 model, fully matching the advertised specifications.
Our vehicles are regularly inspected and prepared prior to each rental to ensure they meet our operational standards. For the shuttle service, there are busier periods when multiple customers arrive at the same time, which may result in brief waiting. For additional convenience, we also offer direct vehicle pickup at the airport terminal.
We appreciate your input, as it helps us monitor demand and service flow. We hope to welcome you again as a customer and remain available should you have any questions.
Best regards,
Top Rent A Car
Reply from TOP RENT A CAR Bulgaria - Sofia
Dear Mr. Dimitrov,
We appreciate your positive feedback! Thanks for rating us 5 stars.
Best regards,
Top Rent A Car
Value for money with good cars
Good cars, good service, damages clear when rented and also indicated on cars.
3 February 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria - Sofia
Dear Customer,
Thanks for the excellent review! We're pleased you enjoyed our service.
Best regards,
Top Rent A Car
Everything was good 👍👍👍
2 February 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria - Sofia
Dear Customer,
Thank you for the kind words and the 5 stars. We're always here for you!
Best regards,
Top Rent A Car
Easy service walked into Varna office…
Easy service walked into Varna office spoke to very friendly girl arranged pick up the following day , car was new and clean , dropped car off at airport a week after, they dropped me off at the terminal, happy days
25 January 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria - Sofia
Dear Mr. Griffiths,
Your positive feedback is much appreciated. Thank you for the 5 stars!
Best regards,
Top Rent A Car
Nice fuel economy a made 400km by the…
Nice fuel economy a made 400km by the autobahn and city and IT has consumtion 5,6l/100km. We trawel with 3 person with big 20kg bags and IT was enought space. Navigation was piór, but great was android auto by USB cable. I traveled from Sofia to Bansko and on the road we had big Villa and i20 hasn't enought power. Speed decrise from 120km/h to 80km/h. Only reduction gear to 3 allow slowly increase speed.
26 January 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria - Sofia
Dear Kris,
Thank you for sharing your detailed feedback. We appreciate the information provided, as it reflects real driving conditions and helps set accurate expectations. The Hyundai i20 is indeed one of the most compact and fuel-efficient vehicles in our fleet, designed primarily for economical city and highway use. We would be glad to welcome you again for a future trip and assist you in choosing a different model from our wide range of vehicles to better suit your route and preferences.
Best regards,
Top Rent A Car
The best rent a car service in…
The best rent a car service in Europe.Thank you very much!
1 February 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria - Sofia
Dear Mr. Rusev,
Your kind words made our day! Thanks for the excellent review.
Best regards,
Top Rent A Car
Professional service easy to book great…
Professional service easy to book great communication staff on hand to talk through the process would definitely recommend
25 January 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria - Sofia
Dear Mr. Marsh,
We're delighted to hear you had a wonderful experience. Thank you for the 5-star review!
Best regards,
Top Rent A Car
Great service
Great service. Rented a big 9 person van. A day before arrival got a mail that the car isn't avvailable but after a short back and forth every thing got fixed. The car was clean and ready for us. At drop off it takes a bit longer than usual but nothing that cant be managrd with a 10 min. time planning. Will rent again for sure.
25 January 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria - Sofia
Dear Mr. Adar,
Thank you for the great feedback and for choosing us for your rental.
We appreciate your understanding regarding the brief misunderstanding at the beginning of the rental and would like to apologize for the initial inconvenience. We’re glad our team was able to resolve it quickly and ensure the vehicle was clean and ready upon your arrival.
Best Regards,
Top Rent A Car
Reply from TOP RENT A CAR Bulgaria - Sofia
Dear Customer,
We're delighted to hear you had a wonderful experience. Thank you for the 5-star review!
Best regards,
Top Rent A Car
The best car rental in Bulgaria
Very professional company with good cars.
I'm using it very often. The best rent a car in Bulgaria.
See you again!
26 January 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria - Sofia
Dear Mr. Brkić,
Thank you for your kind words! We're thrilled you had a great experience with Top Rent a Car.
Best regards,
Top Rent A Car
Great experience with this company.
The car was exactly what was requested, no changes, no try to upgrade, modify or distract you from your original order. Really professional people. Despite being a bit far from the terminal, they were really fast picking us with a shuttle. Pick-up and drop-off processes were really fast.
24 January 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria - Sofia
Dear Mr. Romero,
We're delighted to know you had a great experience. Thank you for the 5-star review!
Best regards,
Top Rent A Car
Reply from TOP RENT A CAR Bulgaria - Sofia
Dear Customer,
Thank you for your kind words and the 5-star rating. We're here to serve you!
Best regards,
Top Rent A Car
Reply from TOP RENT A CAR Bulgaria - Sofia
Dear Customer,
We're grateful for your 5-star rating. It was a pleasure serving you!
Best regards,
Top Rent A Car
Reply from TOP RENT A CAR Bulgaria - Sofia
Dear Customer,
We appreciate your 5-star rating. Your satisfaction is our greatest reward!
Best regards,
Top Rent A Car
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