Return customer here. For yet another year I received super service from start to finish. Very fast and efficient response regarding the requested by me delivery of the vehicle all the way to it... See more
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I have used Toprent at Plovdiv many times and not had any problems. There is a charge of 24€ added for cleaning which I have noticed recently, I think that is excessive and should be part of the r... See more
Company replied
Overall the service was good. Car well prepared and in good conditions, not too old and without any issue. The staff was kind and knowledgeable. All the questions asked in advance had been answered q... See more
Company replied
The whole experience was seamless. I would like to acknowledge specifically Stella who booked me in and was very patient. She made sure that all my paperwork was correct, sorted me with a sim card f... See more
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Company details
Written by the company
Top Rent A Car is an international car rental company with offices across Bulgaria and Romania. OWe operate a 24/7 Call Center to ensure full support at every stage of your rental. Our fleet consists of over 2000 vehicles, all brand new and regularly maintained, covering everything from economy models to premium class. We guarantee a fast, secure booking process, transparent rental terms, and professional service tailored to your travel needs.
Contact info
улица Продан Таракчиев, 1528, София, Област София, Bulgaria
- +359890170170
Replied to 100% of negative reviews
Typically replies within 24 hours
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Great service,prompt return of…
Great service,prompt return of deposit-on the spot,clean new car ,shuttle included.Agen Stoicho was fast and friendly and arranged the shutle.We will rent again from toprent

Reply from TOP RENT A CAR Bulgaria - Sofia
The car itself was fine and in good…
The car itself was fine and in good condition. No complaints there.
However, the service at pick-up was a disaster. I had to wait about 40 minutes at the airport for an employee to arrive. During this time, nobody answered the phone — calls were either rejected, not answered, or redirected to an answering machine that only sent me to the website. This was extremely frustrating.
The shuttle to the rental station arrived after around 30 minutes, although the employee told me that the shuttle runs every 5 minutes. This information was clearly not true. Such a waiting time at an airport is not acceptable.
Once I finally reached the rental station, the situation improved a lot.
The service at the station, both when picking up and returning the car, was excellent. The staff there (Mario) was professional and helpful, and I have no complaints about that part of the service.

Reply from TOP RENT A CAR Bulgaria - Sofia
I received excellent servicetop car rental - super company
I received excellent service. The shuttle picked us up from the airport on time. Check-in was quick, despite the line. I received the exact car I ordered, in excellent condition and clean. Returning it was just as quick. The company's team is young and very friendly. Everything was top-notch. I'm sure I'll use their services again.

Reply from TOP RENT A CAR Bulgaria - Sofia
Avoid.
Avoid.
I was told to wait 15–20 minutes for the car, but received it 50 minutes after my booking time. Staff were rude and dismissive, said I was “lucky” while others had waited hours, and claimed I hadn’t paid because I booked through an intermediary. When I mentioned leaving a review, they replied, “you can’t win them all.”
The car also had unrecorded damage they refused to document. Extremely poor customer service.

Reply from TOP RENT A CAR Bulgaria - Sofia
I was very pleased with the service!
I was very pleased with the service provided. Great, technically perfect cars, very helpful employees, as well over the phone as in person at their offices. Especially Mariyan at the car drop off did a great job and was a perfect example of a great employee. Thank you.

Reply from TOP RENT A CAR Bulgaria - Sofia
The car was quite old and not so clean
The car was quite old and not so clean. Some transmission issue appeared during the ride, but problem disappeared after restart.
Transportation from airport to head office takes a lot of time. I was have to wait 3 rounds before it was free seats in the shuttle bus.

Reply from TOP RENT A CAR Bulgaria - Sofia

Reply from TOP RENT A CAR Bulgaria - Sofia
Value for money with good cars
Good cars, good service, damages clear when rented and also indicated on cars.

Reply from TOP RENT A CAR Bulgaria - Sofia
Easy service walked into Varna office…
Easy service walked into Varna office spoke to very friendly girl arranged pick up the following day , car was new and clean , dropped car off at airport a week after, they dropped me off at the terminal, happy days

Reply from TOP RENT A CAR Bulgaria - Sofia
Nice fuel economy a made 400km by the…
Nice fuel economy a made 400km by the autobahn and city and IT has consumtion 5,6l/100km. We trawel with 3 person with big 20kg bags and IT was enought space. Navigation was piór, but great was android auto by USB cable. I traveled from Sofia to Bansko and on the road we had big Villa and i20 hasn't enought power. Speed decrise from 120km/h to 80km/h. Only reduction gear to 3 allow slowly increase speed.

Reply from TOP RENT A CAR Bulgaria - Sofia
The best rent a car service in…
The best rent a car service in Europe.Thank you very much!

Reply from TOP RENT A CAR Bulgaria - Sofia
Professional service easy to book great…
Professional service easy to book great communication staff on hand to talk through the process would definitely recommend

Reply from TOP RENT A CAR Bulgaria - Sofia
Great service
Great service. Rented a big 9 person van. A day before arrival got a mail that the car isn't avvailable but after a short back and forth every thing got fixed. The car was clean and ready for us. At drop off it takes a bit longer than usual but nothing that cant be managrd with a 10 min. time planning. Will rent again for sure.

Reply from TOP RENT A CAR Bulgaria - Sofia

Reply from TOP RENT A CAR Bulgaria - Sofia
The best car rental in Bulgaria
Very professional company with good cars.
I'm using it very often. The best rent a car in Bulgaria.
See you again!

Reply from TOP RENT A CAR Bulgaria - Sofia
Great experience with this company.
The car was exactly what was requested, no changes, no try to upgrade, modify or distract you from your original order. Really professional people. Despite being a bit far from the terminal, they were really fast picking us with a shuttle. Pick-up and drop-off processes were really fast.

Reply from TOP RENT A CAR Bulgaria - Sofia

Reply from TOP RENT A CAR Bulgaria - Sofia

Reply from TOP RENT A CAR Bulgaria - Sofia

Reply from TOP RENT A CAR Bulgaria - Sofia
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