I have used Toprent at Plovdiv many times and not had any problems. There is a charge of 24€ added for cleaning which I have noticed recently, I think that is excessive and should be part of the r... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Overall the service was good. Car well prepared and in good conditions, not too old and without any issue. The staff was kind and knowledgeable. All the questions asked in advance had been answered q... See more
Company replied
The whole experience was seamless. I would like to acknowledge specifically Stella who booked me in and was very patient. She made sure that all my paperwork was correct, sorted me with a sim card f... See more
Company replied
Excellent service. A sporty car and modern design. On the road the car performs really well, especially in city driving. It's compact and perfect to tight streets and parking spaces. Fuel efficiency... See more
Company replied
Company details
Written by the company
Top Rent A Car is an international car rental company with offices across Bulgaria and Romania. OWe operate a 24/7 Call Center to ensure full support at every stage of your rental. Our fleet consists of over 2000 vehicles, all brand new and regularly maintained, covering everything from economy models to premium class. We guarantee a fast, secure booking process, transparent rental terms, and professional service tailored to your travel needs.
Contact info
улица Продан Таракчиев, 1528, София, Област София, Bulgaria
- +359890170170
4.6
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Kristofar Ilirv 👍
22 February 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria - Sofia
Dear Mr. Nolting,
Thanks for the excellent review! We're pleased you enjoyed our service.
Best regards,
Top Rent A Car
Smooth and easy from beginning to the…
Smooth and easy from beginning to the end strongly recommend
18 February 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria - Sofia
Dear Mr. Enev,
We're grateful for your 5-star rating. It was a pleasure serving you!
Best regards,
Top Rent A Car
Quick and smooth pickup and return.
20 February 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria - Sofia
Dear Mr. Nekrašius,
Thanks for the glowing review! We're pleased you had a great rental experience.
Best regards,
Top Rent A Car
Much better than before
Yes, I liked it! There is an improvement in the service compared to before! Bravo!
19 February 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria - Sofia
Dear Mr. Nenchev,
Thank you for your kind words! We're thrilled you had a great experience with Top Rent a Car.
Best regards,
Top Rent A Car
Quick and easy and car was as described…
Quick and easy and car was as described good rental company 👌
7 February 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria - Sofia
Dear Samuel,
Thank you for your kind words! We're thrilled you had a great experience with Top Rent a Car.
Best regards,
Top Rent A Car
The professionalism of the agent in the…
The professionalism of the agent in the reception and in check out. There was a significant delay of the shuttle bus pick up which was not expected to happen.
12 February 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria - Sofia
Dear Mr. Xatzian,
Thank you for your feedback.
We appreciate your positive comments regarding the professionalism of our reception and check-out agent. It is important for us to maintain a high service standard throughout the entire rental process.
Regarding the shuttle delay, this may occasionally occur due to a concentration of multiple arriving flights within a short time window. During peak arrival periods, transfer coordination can be temporarily impacted despite ongoing monitoring and scheduling adjustments.
Your feedback is noted and helps us continue optimizing our operational flow.
Best Regards,
Top Rent A Car
Great experience with Top Rent A Car
Great experience with Top Rent A Car. The vehicle was spotless, almost brand new and very well maintained. Pick-up and drop-off were quick and smooth, and the staff was friendly and professional throughout. Everything was transparent — no hidden fees or surprises. I would definitely rent with them again and highly recommend it.
15 February 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria - Sofia
Dear Mrs. Kocheva,
We're delighted you had a positive experience. Thank you for the 5 stars!
Best regards,
Top Rent A Car
We take c-class good car
We take c-class good car
Meet us in the terminal
Take us to office
Very good stuff
Very fast and good
8 February 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria - Sofia
Dear Customer,
Thanks for the excellent review! We're pleased you enjoyed our service.
Best regards,
Top Rent A Car
We rented a car for three weeks
We rented a car for three weeks. Everything was wonderful — it was one of the best car rental experiences we’ve had in Europe. We used the car for a trip to Romania, and the staff prepared all the documents quite quickly and without any problems. Just be aware that you need to purchase vignettes and pay for bridge crossings yourselves, but this didn’t become an issue at all.
Many thanks to the team at Top Rent a Car!
14 February 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria - Sofia
Dear Mrs. Guboglo,
Your satisfaction is our priority. Thanks for the fantastic review!
Best regards,
Top Rent A Car
Amazing experience with the rent a a…
Amazing experience with the rent a a car service. Everything was well organized and proffesional. We had a very good, almost new car at a grest price. Top Rent a Car is for every recomendation.
13 February 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria - Sofia
Dear Mr. Andjelic,
Thank you for your kind words! We're thrilled you had a great experience with Top Rent a Car.
Best regards,
Top Rent A Car
Reply from TOP RENT A CAR Bulgaria - Sofia
Dear Customer,
We appreciate your 5-star rating. Your satisfaction is our greatest reward!
Best regards,
Top Rent A Car
Everything was fine, good service.
The car was in excellent condition. The staff were helpful and friendly. I will definitely use this car rental company again.
23 January 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria - Sofia
Dear Martin,
We appreciate your positive feedback! Thanks for rating us 5 stars.
Best regards,
Top Rent A Car
I'm using cars bei toprentcar BG…
I'm using cars bei toprentcar BG regualy
Easy procedere,... good and proffessional services, ...fair prices,... as for me the best option in BG
30 January 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria - Sofia
Dear Customer,
We're so happy to know you enjoyed our service. Thank you for the 5 stars!
Best regards,
Top Rent A Car
Under the rain
The car was great, the workers explained in detail, no issues during the trip.
7 February 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria - Sofia
Dear Alf,
We're delighted to hear you had a wonderful experience. Thank you for the 5-star review!
Best regards,
Top Rent A Car
Reply from TOP RENT A CAR Bulgaria - Sofia
Dear Mr. Monnani,
Thank you for your kind words and the 5-star rating. We're here to serve you!
Best regards,
Top Rent A Car
Reply from TOP RENT A CAR Bulgaria - Sofia
Dear Mrs. Chavdarova,
We're delighted you had a positive experience. Thank you for the 5 stars!
Best regards,
Top Rent A Car
Service and car quality is very good
Service and car quality is very good. Professional staff with good English.
The only comply is pick up process from terminal to the Rental location.
It's not clear were is a pick up point . It could be nice to have sign/flag with "TOP Car transfer pick up point" indication.
6 February 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria - Sofia
Dear Mr. Chernoguz,
Your satisfaction is our priority. Thanks for the fantastic review!
Best regards,
Top Rent A Car
Excellent service always using them…
Excellent service always using them when i want to rent a car in Bulgaria !!
8 February 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria - Sofia
Dear Mr. Ioannou,
Thank you for your feedback and the 5 stars. We look forward to serving you again!
Best regards,
Top Rent A Car
Stoycho was very good
8 February 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria - Sofia
Dear Mr. Kostadinov,
We're thrilled you had a great experience. Thanks for the 5 stars!
Best regards,
Top Rent A Car
Great service,prompt return of…
Great service,prompt return of deposit-on the spot,clean new car ,shuttle included.Agen Stoicho was fast and friendly and arranged the shutle.We will rent again from toprent
7 February 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria - Sofia
Dear Mr. Kotb,
Thank you for your kind words! We're thrilled you had a great experience with Top Rent a Car.
Best regards,
Top Rent A Car
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.