I had such a lovely experience with Tommee Tippee’s customer care team. I reached out on Instagram as an expecting first time mum and Cienna and Andy were both incredibly kind, friendly and helpful fr... See more
Company replied
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Review summary
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Reviews shaping this summary
I reached out for help regarding my son’s bottle, he’s autistic and has ARFID, he’s had his blue bottle for near 10 years. They couldn’t find the bottle as it was discontinued however Debbie sent me... See more
Company replied
I needed to replace the duckbill valves for my electric pump and couldn't find them anywhere besides the Tommee Tippee UK site. I reached out through chat on how to order these replacements and receiv... See more
Company replied
My partner lost 2 stars from the advance anti colic bottles down our sink drain when washing them and when I contacted customer support, I had a lovely lady named Debbie who quickly and kindly got a n... See more
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Company details
Written by the company
Tommee Tippee® was founded over half a century ago, born from a mission to make everyday life easier for parents around the world. Today, we are still as committed to that original goal as we were back in 1965. We strive to create innovative and stylish products, championing everything it takes to be a parent. At feed time, mealtime, change time and sleep time. Making things easier when we can, always listening, creating, and inventing. It’s no wonder we’re loved by babies and recommended by generations of parents.
Contact info
Mayborn House, Balliol Business Park, Benton Lane, , NE12 8EW, Newcastle Upon-Tyne, United Kingdom
- 08085 97 98 99
- tommeetippee.com/en-gb
4.5
Excellent
12K reviews
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Great after sales experience
Well, what can I say from a premium brand like TT.
From sales, customer services to after sales team... they have been amazing.
My conversation & correspondence was with a lady called Susie from TT. She went above & beyond to assist me with a exchange process I needed for my premature baby.
Her mannerism, personal touch & insight for my circumstances were so heartfelt.
My overall experience with TT was great & I'll be for sure coming back as a customer.
Thank you all team & Susie - keep doing what you do, you are a great individual 🙏🏽🥰.
26 May 2026
Reply from Tommee Tippee UK
Hi KP,
Thank you for taking the time to leave such a lovely review!
We are thankful to hear about the lovely words you have towards us from every stage of your journey with us.
We understand how little ones needs can change so it is great to hear Susie was able to provide a personalised and heartfelt experience for you providing your little one with the exchange they need.
If you ever need any other support please do not wait to reach out!
Best Wishes,
Tommee Tippee
Amazing customer service
Amazing customer service, I had a part break on my prep machine and I got in contact and they had a new part sent out the next day
2 June 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Kyle,
Thank you for taking time to leave your review.
We're always delighted to hear that our Parent-Care Specialists were able to help get you that part out to you so quickly.
Please do not hesitate to get back in contact should you ever need any future assistance.
Warmest Wishes,
Tommee Tippee.
Product support
I had issues with bottles fading and the customer service team Anthony rectified the issue by sending replacement bottles. I am very happy with the products and so is baby. I also use breast pumps by tommee tippee and think these are amazing too. Very good company and products :) I definitely will continue to purchase my baby products from here and am really excited to try new products for weaning etc in the future :)
1 June 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Samantha,
Thank you for leaving a lovely review of your experince with us and our Parent-Care Specialist Antony.
We are very pleased to hear he was about to help with your query about your bottles.
It's wonderful to hear you use and love out breast pumps and hope you continue to love our products when it comes to weaning!
Best wishes,
Tommee Tippee
Customer Service Team Are Amazing!
Great products and the customer service team are amazing! Our Prep Go Formula Feed Maker stopped working and within 24 hours of messaging the team, an order was made for a replacement, free of charge. Thanks again to Sophie & Andy for your help.
1 June 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Adele,
Thank you for taking the time to leave a review of your experience with Sophie and Andy.
We are so happy to hear they were amazing assisiting with your query and offered you a new PrepGo.
Best wishes,
Tommee Tippee
Excellent help thanks so much
Excellent help thanks so much. Sent me a product free of charge for my disabled daughter v Very kind & helpful
28 May 2026
Reply from Tommee Tippee UK
Hi Victoria,
Thank you for taking the time to leave a review of your experience with our Parent-Care Specialists.
We are so pleased to hear they were happy to help of offer some bits for yur little one. We really hope she loves them!
Best wishes,
Tommee Tippee
Absolutely amazing service!
I wanted to leave a review because my experience with Tommee Tippee’s customer service was absolutely amazing.
When I first contacted customer service, I thought no one had responded for two days. It turned out there was a technical error on the website, and I simply hadn’t received any of their messages. I started a new conversation, and this time it worked perfectly. The lady helping me kindly copied and pasted our previous conversation and asked if I could now see the messages. That reassured me I hadn’t been ignored — it was just a website glitch.
I explained the issue with my product, and they kindly offered me spare parts, which was fantastic. They prepared my package very quickly, and I received it in no time.
I’m already using several Tommee Tippee products and I’m very happy with them all. They make my daily life so much easier ☺️ I can trust Tommee Tippee 100% — their products work perfectly, and if anything does go wrong, you know you’ll get excellent help.
Absolutely amazing service!
Thank you so much to the customer service team for your unbeatable care and support!
26 May 2026
Reply from Tommee Tippee UK
Hi Adrianna,
Thank you for taking the time to leave some feedback.
We're delighted to hear how satisfied you are with the level of service you have received from our Parentcare Specialists to support you with your query. We could not be happier to hear that you have trusted our brand and how much our products have made your daily life easier!
We really appreciate your feedback and we're pleased to hear you had a great experience and that you felt supported by our Specialists. We understand how important it is for your products to work as expected and be reliable and we hope you continue to love our products as much as we do.
We are always happy to help!
Wishing you all the best,
Tommee Tippee
The website stops you from buying what you need
The website stops you from buying what you need and limit to stock quantity is only 4 items of the same in a basket is allowed so to purchase dummies teats and bottles youre only allowed 4 at a time so someone like me that has 12 normal bottles for breast milk and 6 anti colic bottles for formula I need 18 teats to swap for the correct age group now I need to purchased 9 packets of teats that means I have to make 3 separate transactions and pay fees and delivery just to get my one order just for my bottles let alone dummies. The system needs to change now for parents to be able to purchase as much as they need and arrive all in one go because I have spent a week going in and out of stores with no stock on the shelf to get what my baby needs hence why I go onto the website to purchase everything I need in one go to have a stress free experience but its just made it worse.
30 May 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Stacey,
Thank you for taking the time to leave some feedback.
We're ever so disappointed to hear that your experience shopping on our website has been unsatisfactory due to the quantity limitations on certain items. We understand how important it is to stock up and be prepared for your little one and we apologise for any inconvenience this may have caused you.
We have a set quantity per purchase to reduce facing low stock available as well as preventing your order being cancelled if this is not in line with our Term's of Sale: https://www.tommeetippee.com/en-gb/legals/terms-of-sale
We would love to support you further with this and we kindly ask for a you to reach out to our team on the following link using the reference, 147727.
https://www.tommeetippee.com/en-gb/contact-us
We hope to hear from you,
Tommee Tippee
Kelly in customer service was a great…
Kelly in customer service was a great help.
30 May 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Tristan,
Thank you for taking the time to leave a review of your experience with Kelly.
It's fantsatic to hea that she was a great help with your query!
Best wishes,
Tommee Tippee
Slight problem with items on delivery
Slight problem with items on delivery. Spoke with Cienna from customer service and couldn’t have been more helpful to getting my issue sorted. Very quick getting the issue resolved. Would use again.
29 May 2026
Unprompted review
Reply from Tommee Tippee UK
Hello,
Thank you so much for the amazing 5 star Trustpilot review in relation to your recent experience speaking to Cienna.
We are so happy to hear Cienna was able to quickly deal with your issue and made sure you had the missing items sent out for you again.
We are so happy to hear that you have said that Cienna could not have been more helpful.
Your feedback is really important and makes a difference.
Wamest Wishes.
Tommee Tippee.
Prep and go
I bought a prep and go set and after 6 weeks it broke.
I contacted TT and they provided me with a new one. Very kind.
Would recommend.
29 May 2026
Unprompted review
Reply from Tommee Tippee UK
Hello Amy,
Thank you so much for the amazing 5 star Trustpilot review about your recent experience with us.
We are so sorry to hear that you had an issue with your PrepGo Formula Feedmaker, but are so glad a replacment was sent out to you.
Thank you for reaching out for support and for letting us set this right so you have a PrepGo Formula Feedmaker to use again and continue your baby feeding journey.
We hope yo hear from you in the future and thank you for being a customer.
Kind Regards
Tommee Tippee
Weighted straw spare part
Have had a Tommee Tippee weighted straw cup for about 4 months, and the weight has started coming off the straw (which then means the any-way-up bit doesn't work). Fine that it's worn out considering the level of use it's had but the rest of the cup is still in good condition. Saw that replacement straws can be bought through other sites (in unnecessarily large multi packs and more expensive than a new cup). Got in touch with Tommee Tippee directly through the live chat on their website and after the AI bot I got transferred to a person. Honor was friendly and helpful and arranged for replacement straws to be sent for free. Great customer service; deserves 5 stars.
Tommee Tippee lost a star just because they could have advertised more clearly this was an option or written on the cup packaging instructions to get a spare or included the spare straw.
29 May 2026
Unprompted review
Reply from Tommee Tippee UK
Hello,
Thank you so much for taking the time to leave a review!
We really do appreciate your feedback, we will be sure to pass your kind words over to Honor.
We hope you continue to use Tommee Tippee in the future, should you need any further assistance please do not hesitate to reach out.
Warmest Wishes,
Tommee Tippee
Another fantastic customer experience…
Another fantastic customer experience with this company, I wish other companies would follow suit, nothing too much trouble and they go the extra mile. Thank you again.
28 May 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Hayley,
Thank you for taking the time to leave a review of your experience with out Parent-care Specialists.
We are so pleased they were fantastic in helping with your query and went that extra mile.
Best wishes,
Tommee Tippee
Had an issue with a missing item
Had an issue with a missing item, I messaged on facebook and had a message straight back from Diego who promptly sorted out the issue and sent the missing item straight away
28 May 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Jake,
Thank you for taking time to leave your review.
It's always fantastic to hear that our Parent-Care Specialists can quickly resolve your issue and get that order out for you.
We will be sure to pass along your kind words to Diego.
Please do not hesitate to get back in contact should you ever require any future support.
Warmest Wishes,
Tommee Tippee.
Great Customer Service (Spare Parts)
Really great customer service provided by Andy on the online chat, sourcing me free replacement parts for my Wearable Manual Breast Pump. Chat was a little slow but otherwise flawless.
28 May 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Jennie,
Thank you for taking time to leave your review.
We're always delighted to hear that our Parent-Care Specialists were able to get those parts out to you so you can keep pumping. We will be sure to take on your comments about the speed of chat replies so we can continue to improve our services for future.
We will also be sure to pass along your kind words to Andy.
Please do not hesitate to get back in contact should you ever need any future assistance.
Warmest Wishes,
Tommee Tippee.
Contacted customer service as my daughters cup was faulty
Contacted customer service as my daughter’s cup was faulty, spoke with Andy via the live chat and honestly what an amazing experience. Spoke through my issue with him and the outcome is they are sending me out new cups which I wasn’t expecting at all. So Thankyou very much to Andy and tommee tippee!
28 May 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Lauren,
Thank you for taking time to leave your review.
It's always a pleasure to hear that our Parent-Care Specialists were able to help you resolve your issue and leave you with such a great impression.
Please do not hesitate to reach out should you ever need any future support.
Warmest Wishes,
Tommee Tippee.
Quick response
Quick response. by including a photo, Andy knew exactly what replacement part I needed and is sending out new items the same day.
28 May 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Elaine,
Thank you very much for taking the time to leave your feedback. It is very much appreciated, and we will be sure to pass it on to Andy!
We hope you continue to use our products in the future 🙂️
Best wishes,
Tommee Tippee
quick response and very helpful
very quick reply! and was super quick to resolve the issue by sending out a free replacement! Debbie was very helpful
28 May 2026
Unprompted review
Reply from Tommee Tippee UK
Hello Keira,
Thank you so much for taking your time to leave this lovely 5 star review.
We are so happy to hear that you are impressed by your service received from Debbie.
It is nice really nice hear that your issue was resolved quickly and we make sure that you had a replacement sent out.
We hope to hear from you in the near future and thank you for reaching out.
Kind Regards.
Tommee Tippee.
Reply from Tommee Tippee UK
Hello Surja,
Thank you so much for the lovely 5 star Trustpilot about your recent interaction with us.
I am so happy to hear that Andy was able to provide you with a great service and was able to offer you the help that you needed.
We hope to give you the same amazing level of service in the future.
Warmest Regards.
Tommee Tippee.
Great friendly and helpful customer…
Great friendly and helpful customer service , I spoke to jo , I was given good information and support , great experience
28 May 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Tesni,
Thank you for your feedback.
We are delighted to hear that Jo provided you with good information and support with your query.
We will pass your kind words over to her.
We hope you continue to use our products and services in the future.
Best Wishes
Tommee Tippee
Fast service
Used the online chat function today at 6:03am and had Lanre assist me. I was looking for replacement parts for my breast pump which I couldn’t find online. By 6:15am I had an email confirmation of the order! Wow! Thank you!
28 May 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Hannah,
Thank you for taking the time to leave a review of your experience with Lanre.
We are so pleased to hear how quickly he was able to help you out and get you the spare parts you need for your breast pump!
Best wishes,
Tommee Tippee
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