Tn Town Reviews 

282
TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Considering 74 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the efficient service provided by the company. Many reviewers highlight the quick and reliable delivery of their orders. People often find the products to be of good quality and exactly as described, appreciating the authenticity of the items received. However, some customers reported significant issues with product quality, including items being badly made, damaged, or falling apart quickly. A few other people also felt that the products received were not authentic or appeared worn. There were also instances of orders being lost, significantly delayed, or arriving with damaged packaging. Additionally, some reviewers expressed dissatisfaction with the lack of response or resolution from customer service regarding these problems.

What people talk about most

Product

Users describe ambiguous interactions with product quality, with some reviewers expressing satisfaction,... See more

Service

Customers had positive experiences with service, often praising the fast delivery and overall efficiency from... See more

Order

Reviewers mention ambiguous feedback about order experiences, with many expressing satisfaction, stating they... See more

Delivery service

Clients share positive opinions on delivery service, with many praising the speed and efficiency of their... See more

Quality

Customers consistently note ambiguous experiences with quality, with some reviewers praising the great... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Best selection online for a reasonable price. Came quick and no issues, good service. As a reseller I think the shoes should be checked in detail though as few imperfections as if they was purchased... See more

Rated 5 out of 5 stars

Absolutely chuffed to bits with my trainers top quality only downfall was my parcel going up and down the country to 3 different sorting offices and passing my twice address in the process. Other tha... See more

Company replied

Rated 5 out of 5 stars

I bought a pair of trainers for my lads birthday 6 days after they came i showed my son and he didn't like them. I panicked. i couldn't find the return slip. Oh no. So i emailed customer services, an... See more

Company replied

Rated 5 out of 5 stars

Purchased the Eastside Golf TN's on Tuesday, arrived on Thursday, in extra secure packaging to protect the box too. Excellent service & I will certainly be a returning customer. Highly recommend to an... See more


Company details

  1. Shoe Store

Written by the company

Online supplier of authentic, exclusive footwear and streetwear. Shop a range of authentic in stock Nike Air Max Plus products. UK express delivery with hassle-free returns and exchanges. Buy Now Pay Later With Klarna.


Contact info

3.4

Average

TrustScore 3.5 out of 5

282 reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 93% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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3.4

All reviews

(282)

76 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

My order number is #6682

My order number is #6682

I emailed 3 days ago to sort out my problem and yet I have had no reply ???!!!
My order on Royal Mail says delivered but it hadn’t been my mum was in the whole day when it said it had been delivered and not one knock was ever given and it says must require signature which you can ask on royal mails side that there wasn’t one ???

16 December 2024
Unprompted review
Tn Town logo

Reply from Tn Town

Hi Daniel,

We can see from the tracking number that your parcel was delivered on 13th December at 12:55 & signed for by 'MANN'.

We responded to your email 2 days after receiving it. As per our terms & conditions which were accepted at checkout - the proof of delivery & GPS coordinates show that the parcel was successfully delivered.

Kind regards,
Tn Town Customer Service

Rated 5 out of 5 stars

Great trainers great seller

Top lad with a lot of options. Fast communication and even faster post ordered one day the next day trainers where at my door 🙌

2 December 2024
Unprompted review
Rated 1 out of 5 stars

3 pairs of trainers I’ve ordered from…

3 pairs of trainers I’ve ordered from here covered in glue marks, clearly most are Nike returns and now because I’ve sent back 3 pairs of trainers threatening to ban me I usually give places benefit of doubt if they don’t get it right twice but definitely not here. I’ve spent £40 on trainers for myself to not even keep here, seen as you have to pay for returns, you’d have thought with their prices it’d be bang on!😳🤦🏻‍♂️

13 November 2024
Unprompted review
Tn Town logo

Reply from Tn Town

Hi Wesley,

Between May 9th 2024 - November 5th 2024 you have ordered £650 worth of shoes.

You returned all 3 orders due to not being happy with Nikes quality control despite all pairs being brand new with box. Having inspected the shoes you sent back - there was nothing wrong with them & it seems you are just particular when it comes to trainers.

As a small business, returning such a high volume of orders is very costly for us as we have to reimburse the transaction fees, website fees & original postage costs - not to mention the time spent packing & fulfilling your orders only for them to be returned through no fault of our own.

Kind regards,
Tn Town Customer Service

Rated 5 out of 5 stars

Top service at Tn Town

Ordered some trainers cheaper than everywhere else and came next day what more could you ask for would definitely recommend to anyone

7 September 2024
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, ordered Friday evening and delivered Sunday morning, good price, definitely recommend and would use again

14 July 2024
Unprompted review
Rated 1 out of 5 stars

Where’s the customer service at fam??

Bought a set a while ago, put them into my rotation about 2 month after purchasing and within 5 wears the stitchings came apart that holds the laces together. Reached out to the gaffer and just got blanked. Could be a one off but where’s the customer service at fam?

26 June 2024
Unprompted review
Tn Town logo

Reply from Tn Town

Hi Stuart,

As stated in our terms & conditions which were accepted at checkout, Tn Town is a reseller, not a manufacturer and therefore unable to hold responsibility for the performance, durability or longevity of products sold once used.

If you need any further assistance please email info@tntown.co.uk, as from our records we haven't received any communication from yourself via email.

Kind regards,
Tn Town Customer Service

Rated 1 out of 5 stars

Don't use this company

Don't use this company. Complete rip off, bought trainers, didn't like them so tried to send them back same day. After not replying after I asked them where to return I just sent them back to return address. They had them back for 2 weeks and then said can't accept return as been worn but all I did was try them on, so they said they were going to send them back to me and they have now had them over a month and still not sent them back, rip of little company. Not happy at all I now can't afford the trainers now too! Take weeks to reply and give them a bad review and they reply in a hour! Klarna will always go with the company over person that's why they go with you. You have ripped of a customer when you have had the return for over a month, they were returned in same condition were sent. And now you have had them this long I will now be in debt. Stay clear people

1 May 2024
Unprompted review
Tn Town logo

Reply from Tn Town

Hi Kyle,

As explained via email, the shoes you sent back had clearly been worn & therefore we could not accept this return for obvious reasons.

We offered to send the shoes back out to yourself, however you emailed us stating that you would refuse delivery.

We then received notification from Klarna that you had opened a dispute against us for this transaction. After responding to this claim, Klarna have sided with us. The shoes will now be re-sent back out to you.

Kind regards,
Tn Town Customer Service

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