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Tn Town Reviews 

282
•
TrustScore 3.5 out of 5

3.4

Shoe Store
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Review summary

Created with AI, based on recent reviews

Considering 74 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the efficient service provided by the company. Many reviewers highlight the quick and reliable delivery of their orders. People often find the products to be of good quality and exactly as described, appreciating the authenticity of the items received. However, some customers reported significant issues with product quality, including items being badly made, damaged, or falling apart quickly. A few other people also felt that the products received were not authentic or appeared worn. There were also instances of orders being lost, significantly delayed, or arriving with damaged packaging. Additionally, some reviewers expressed dissatisfaction with the lack of response or resolution from customer service regarding these problems.

What people talk about most

Product

Users describe ambiguous interactions with product quality, with some reviewers expressing satisfaction,... See more

Service

Customers had positive experiences with service, often praising the fast delivery and overall efficiency from... See more

Order

Reviewers mention ambiguous feedback about order experiences, with many expressing satisfaction, stating they... See more

Delivery service

Clients share positive opinions on delivery service, with many praising the speed and efficiency of their... See more

Quality

Customers consistently note ambiguous experiences with quality, with some reviewers praising the great... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Best selection online for a reasonable price. Came quick and no issues, good service. As a reseller I think the shoes should be checked in detail though as few imperfections as if they was purchased... See more

Rated 5 out of 5 stars

Absolutely chuffed to bits with my trainers top quality only downfall was my parcel going up and down the country to 3 different sorting offices and passing my twice address in the process. Other tha... See more

Company replied

Rated 5 out of 5 stars

I bought a pair of trainers for my lads birthday 6 days after they came i showed my son and he didn't like them. I panicked. i couldn't find the return slip. Oh no. So i emailed customer services, an... See more

Company replied

Rated 5 out of 5 stars

Purchased the Eastside Golf TN's on Tuesday, arrived on Thursday, in extra secure packaging to protect the box too. Excellent service & I will certainly be a returning customer. Highly recommend to an... See more

Company details

  1. Shoe Store

Written by the company

Online supplier of authentic, exclusive footwear and streetwear. Shop a range of authentic in stock Nike Air Max Plus products. UK express delivery with hassle-free returns and exchanges. Buy Now Pay Later With Klarna.

Contact info

3.4

Average

TrustScore 3.5 out of 5

282 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 93% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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3.4

All reviews

(282)

76 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

10/5 stars

10/5 stars
I just made my second purchase with Tn Town. They accommodated to my specific needs and the prices are always good, I would know as I bought from them to resell at a profit.

Leaving this review just to support the good customer service this business provides people.

Thanks 🙏

5 June 2025
Unprompted review
Rated 5 out of 5 stars

Quality service

Quality service, Rapid delivery and the Tn Smokes are even better looking in hand. Deffo recommend using Tn Town....👌🏼

23 May 2025
Unprompted review
Rated 1 out of 5 stars

Not received parcel and I defo haven’t…

Not received parcel and I defo haven’t signed for it and no one was in my house so the delivery man must have done it himself I want a refund or the trainers delivering to my nearest shop on granville street

25 May 2025
Unprompted review
Tn Town logo

Reply from Tn Town

Hi Bradley,

We can see from the tracking number that your parcel was successfully delivered & signed for on 12th May at 3:28pm by 'BRADLEY'. As per our terms & conditions which were accepted at checkout - the proof of delivery, signature & GPS coordinates show that this parcel was successfully delivered.

Kind regards,
Tn Town Customer Service

Rated 5 out of 5 stars

Amazing quality shoes

Amazing quality shoes, very fast service and delivery. Box came undamaged and brand new. Absolutely love the shoes!

22 March 2025
Unprompted review
Rated 5 out of 5 stars

I love tn town great company

I love tn town great company love there selection.
Prices at tntown are really good as well as that the packaging was perfect, product was perfect and delivery was really quick.
10 out of 10 from me

6 March 2025
Unprompted review
Rated 2 out of 5 stars

One of my orders has came but I’m still…

One of my orders has came but I’m still waiting on the other pair of shoes I’m hoping they haven’t got lost

7 January 2025
Unprompted review
Tn Town logo

Reply from Tn Town

Hi Jack,

We received your order on December 31st. Your parcel was shipped out on January 3rd via Royal Mail's Tracked 48 service.

We can see from the tracking number that your parcel is currently in transit to Northern Ireland. Due to severe weather (snow & ice) currently across the UK, please allow extra time for delivery as this is affecting courier deliveries.

Kind regards,
Tn Town Customer Service

Rated 1 out of 5 stars

I ordered TN wolf grey from this…

I ordered TN wolf grey from this company 2 weeks ago and still not had a email confirmation or any other updates
Would definitely not recommend

6 January 2025
Unprompted review
Tn Town logo

Reply from Tn Town

Hi Lewis,

Your order was placed on December 26th via our standard shipping (2-5 working days).

Due to a backlog at our warehouse over the festive period, combined with severe weather across the UK affecting operations, logistics & courier deliveries, regrettably we were unable to dispatch your parcel until today (6 working days after ordering).

We can only apologise for the inconvenience caused here, the tracking number has now been sent across to your email.

Kind regards,
Tn Town Customer Service

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