TITAN PMR Reviews 

390
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 118 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, patience, and professionalism, making the setup and training process smooth and stress-free. The service provided is frequently described as outstanding, with many highlighting the efficient and easy-to-use system that significantly improves workflow and saves time. Reviewers appreciate the thorough training and continuous support, which ensures everyone, even those new to computers, can confidently use the system. However, some people mentioned an initial hiccup on the first day due to an incorrect build setup, which caused some disruption before being resolved with good support. A few other people also felt that the system could be too rigid in certain functions and processes.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, knowledge, and helpfulness... See more

User experience

Users describe positive interactions with user experience, highlighting the system's ease of use and... See more

Service

Reviewers highlight positive aspects of service, with many praising the exceptional help and professionalism... See more

Customer service

Consumers find customer service to be positive, with many reviewers expressing satisfaction with the support... See more

Product

Customers consistently note positive experiences with the product, with many considering it the best PMR... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Titan set up has been great so far. Nas has been amazing, taken so much time to answer all our queries and has been so patient with us during install. With her and the Titan team’s support we will def... See more

Company replied

Rated 5 out of 5 stars

We had an excellent experience working with Atique on the setup and training for Titan. From start to finish, he was incredibly helpful, patient and professional. he took the time to explain everyth... See more

Company replied

Rated 5 out of 5 stars

We have recently started with TITAN PMR and will be going live in 2 weeks. The initial 2 weeks since we started using Titan, it has been a phenomenal experience. Dispensing, accuracy checking and the... See more

Company replied

Rated 5 out of 5 stars

Honestly can’t praise Titan PMR enough. Previously used Rxweb which did have a scanning system however so dated and slow, not easy to configure and work with at all, tried other PMR scanning systems l... See more

Company replied


Company details

  1. Software Company
  2. Pharmacy

Written by the company

TITAN is the UK's leading PMR system that has transformed the way pharmacies and businesses work, creating new efficiencies and delivering a platform that opens up new opportunities for the future of the industry.


Contact info

4.9

Excellent

TrustScore 5 out of 5

390 reviews

5-star
4-star
3-star
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1-star

Asks customers to review

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Replied to 100% of negative reviews

Typically takes over 1 month to reply

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4.9

All reviews

(390)

111 reviews in the last 12 months

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Rated 5 out of 5 stars

Exceptional Service & Seamless Implementation!

We recently transitioned to Titan’s pharmacy software, and the experience has been nothing short of outstanding. Changing software in a pharmacy can often be a daunting task, but Titan made the entire process smooth and stress-free.

A huge thank you to Saj, who has been incredibly supportive from a higher level, ensuring that our transition was well-managed and seamless. And a very special mention to Nour from the implementation team—he has truly gone above and beyond to assist us. His knowledge, patience, and dedication have been invaluable throughout the process. No question was ever too much trouble, and his expertise made a world of difference. I honestly don’t think the transition would have been as easy without him!

The software itself is intuitive, reliable, and has already made a positive impact on our workflow. We couldn’t be happier with our decision to partner with Titan. Their professionalism, expertise, and commitment to excellence have truly set them apart.

Highly recommend to any pharmacy looking for a seamless software upgrade!

3 February 2025
Unprompted review
TITAN PMR logo

Reply from TITAN PMR

Thank you Plashet Pharmacy for this fantastic review and your recommendation. It is great to hear that your experience of transitioning to Titan has been outstanding and that Saj and Nour have contributed to this. Also great to read the impact on your workflow. We look forward to supporting you in our partnership for years to come.

Rated 5 out of 5 stars

We've just had Titan installed at…

We've just had Titan installed at Hayshine Pharmacy. Nour came in to the pharmacy to help implement and teach staff how to use and be efficient on Titan, he was really helpful and knew all that was needed. All staff were happy and took on board the information. Great experience!

6 February 2025
Unprompted review
TITAN PMR logo

Reply from TITAN PMR

Thank you Hayshine Pharmacy for this review. We are pleased that the implementation has gone well and that Nour was able to support you all.

Rated 5 out of 5 stars

Titan system has really changed how I…

Titan system has really changed how I work in the dispensary, it has freed me to do more services and NHS services

1 February 2025
Unprompted review
TITAN PMR logo

Reply from TITAN PMR

Thank you Henrietta for this 5* review. So glad that Titan has freed you up to provide more NHS services.

Rated 5 out of 5 stars

Better than sliced bread

I've been using Titan PMR for my pharmacy for over two years now, and it has truly transformed the way we operate. It is an incredibly innovative system that prioritizes efficiency, safety, and ease of use. One of the biggest advantages of Titan PMR is how much time it has freed up for me and my team. The streamlined workflow, automation of repetitive tasks, and intuitive interface allow us to focus more on patient care rather than getting bogged checking off prescriptions.

Beyond saving time, it ensures accuracy in dispensing, improves communication between healthcare providers, and ultimately contributes to better patient outcomes.

Repeat flow has been another game changer - what used to take my staff 20 hours a week can now be done in 2 hours!!!

The system’s continuous updates and adaptability keep it ahead of the curve, making it not just a PMR but a crucial tool for modern pharmacy practice. I highly recommend it to any pharmacy looking for a reliable, forward-thinking solution that balances efficiency, safety, and innovation.

30 January 2025
Unprompted review
TITAN PMR logo

Reply from TITAN PMR

Wow thank you for such a great review Ansar. We built Titan PMR for pharmacists exactly like you who want to use technology for safety, efficiency to allow you to spend more time on patient care services. So glad that you are seeing the benefits of Titan's Repeat Flow. Thank you also for the recommendation which is high praise since you have been using Titan for over two years. Here is to your continued success.

Rated 5 out of 5 stars

TITAN is fantastic!

Our experience was great with TITAN. Very smooth transition. Everything was explained clearly.

Dan was always very helpful with any questions or concerns we had.

This has totally changed the way we work as a dispensary, so glad we made the decision to go live.

30 September 2024
Unprompted review
TITAN PMR logo

Reply from TITAN PMR

Thank you Amy for a great 5* review. This is really important as you are one of the pioneer dispensing doctor practice who has taken on Titan. Thank you also for mentioning Dan and the smooth transition to Titan.

Rated 5 out of 5 stars

excellent

Titan is the best PMR system we have ever used. it's easy, user friendly, safe. The customer support is outstanding.

26 January 2025
Unprompted review
TITAN PMR logo

Reply from TITAN PMR

Diana, thank you for this 5* review. So glad that you think Titan PMR is the best PMR you have used. Thank you for mentioning the outstanding customer support.

Rated 5 out of 5 stars

Dan was extremely helpful and knowledgeable

Dan from Titan has been extremely helpful and knowledgeable throughout the installation and implementation of the Titan software.
He has made himself available for technical support throughout the whole process and has provided both virtual and in person training sessions to ensure our staff know how to use the software

22 November 2024
Unprompted review
TITAN PMR logo

Reply from TITAN PMR

Thank you Alice for this review of Titan PMR and for mentioning Dan's support for your dispensing doctor practice. We will continue to support you and ensure your continued success.

Rated 5 out of 5 stars

Best PMR in the game

Titan PMR has revolutionized our pharmacy operation to make checking and dispensing prescriptions both seamless and stress-free. The system provides a harmonious experience with unrivalled support when ever we are in need. It was a pleasure welcoming Ashley from the implementation team upon starting as they thoroughly trained and guided our staff on the platform. Highly recommend above any other PMR system!

17 January 2025
Unprompted review
TITAN PMR logo

Reply from TITAN PMR

Thank you Amjad for your kind words. So glad that you think highly of Titan PMR and you highly recommend it. We made Titan PMR for pharmacists like you. Thank you also for mentioning Ashley, the implementation and support teams. Here is to your continued success.

Rated 5 out of 5 stars

Titan - Six months down the line - Still happy!

Have now been using Titan for about six months. It has been excellent! Saj who we initially spoke to arrange everything was clear and helped me through all the things we needed, including computers and peripherals. The installation and the onboarding was awesome, we had a remote installation but Maj was excellent and supported us throughout. Once we were up and running the support was and still is been excellent. They're quick to respond and keep you informed of the progress of your query! The constant updates and new features are always welcomed! It has transformed the way we worked and greatly increased our accuracy. Most importantly it has freed up my time as a pharmacist to focus on patient care and private services! Titan X, Batch Flow, Repeat Flow, Titan SMS are all must haves! Lightyears ahead of others who has started to add ai to clunky PMR systems! Well done guys looking forward to what's to come! Asif - Safys Chemist

10 January 2025
Unprompted review
TITAN PMR logo

Reply from TITAN PMR

Thank you Asif of Safys Chemists and Travel clinic. Your review is really important since it has been six months since your implementation. It is great to see you using so many of the Titan features, including Titan X, Batch Flow, Repeat Flow and the SMS notifications. Its is brilliant to read the positive impact that Titan has had on your pharmacy. Thank you for mentioning Sajid and Maj. We look forward to releasing more innovations and features for you.

Rated 5 out of 5 stars

Just got Titan for another pharmacy

Just got Titan for another pharmacy. It’s fast, reliable, and easy to use, helping pharmacies handle high volumes of work without errors. The software is also flexible, with options to customize it to fit the needs of any pharmacy.

A big thank you to Saj from Sales team and Nour from the implementation team for their amazing support. Nour went above and beyond to help us set up the software, fixing issues quickly and making the transition smooth. Nour's knowledge and patience made a huge difference for our team.

TITAN PMR is a fantastic tool for pharmacies, and the support team, especially Nour, made the experience even better. Highly recommended!

16 December 2024
Unprompted review
TITAN PMR logo

Reply from TITAN PMR

Thank you Akshay for this 5* review, it is great to read that Titan is working for your pharmacies. So glad that you have been supported by Saj and Nour. We wish you every success.

Rated 5 out of 5 stars

Excellent, pro-active support

Dan assisted us, and was onsite for the go-live day, making the transition as painless as possible. He was very much involved afterwards as well, giving remote support, and training. Our staff has hugely benefited from switching to Titan, and it has freed up an noticeable amount of their time. We are also re-assured that the margin for human error has been reduced to zero, and the dispensing process has considerably accelerated in pace.

17 September 2024
Unprompted review
TITAN PMR logo

Reply from TITAN PMR

Thank you Lulu for taking the time to write this review. You are one of the pioneer Dispensing Doctor practices that have taken on Titan and EPS. It is great to see that you are benefiting from Titan's inbuilt safety checks that minimise human error and Titan's workflow that frees up staff time. Thank you for mentioning Dan for his support in your implementation.

Rated 5 out of 5 stars

Life changing!!

We are a Dispensing Doctors surgery that went live with TITAN back in March 2024. It has completely changed how we dispense - and most certainly for the better! Our processes are now far more efficient and safer. All my dispensing staff enjoy using the system as it is extremely user friendly and just makes the day to day running of the dispensary far easier.

Dan from Titan was fantastic - during the early days of going live he was only ever a phone call away and always willing to help, even with the smaller queries.

1 March 2024
Unprompted review
TITAN PMR logo

Reply from TITAN PMR

Thank you Amy for this review, especially as you have been using Titan for about 9 months in your Dispensing Doctor surgery. So glad that you think Titan is life changing, with staff enjoying using the systems and the operations being more efficient and safer. Great to read that Dan was fantastic in support you and your team.

Rated 5 out of 5 stars

Abbey House Pharmacy - Mds Process

Titan has made doing MDS patients much easier for me as i am able to see on one screen all my patients who are ready to be processed, i can also print my backing cards and release my prescriptions from this screen.
I can see where my patients are whether in the process, packaged or handed out stage which saves me time physically looking for where they are.
I am very happy with this system and for all the support and training given to me.

3 December 2024
Unprompted review
TITAN PMR logo

Reply from TITAN PMR

MDS preparation is always involved in a pharmacy, no matter what PMR system you use. Christine, it is great to read that you think Titan's MDS process is easier for you and that you have functionality that helps with efficiency and visibility.

Rated 5 out of 5 stars

Nas is an excellent instructor

Nas is an excellent instructor. She patiently explained many benefits of Titan. I chose it due to its in-built safety features and am very impressed with its capability. Nas dealt with the plethora of questions I had in a very professional manner, and answered them all to my satisfaction and I feel confident in the day we go live. There is still lots more to learn, so I need to allow it to be embedded. Thanks Nas

12 November 2024
Unprompted review
TITAN PMR logo

Reply from TITAN PMR

Thank you Yasin for a great review and glad that you think Nas is an excellent instructor. Titan has safety baked in so that pharmacists can be freed up. Here is to your continued success.

Rated 5 out of 5 stars

TITAN is the best PMR system in the…

TITAN is the best PMR system in the whole world.

Mr Zad Ali is awesome.
Sajid has Zad ali received his pay rise?

If not this will be an issue !!!

Great team of genuine people.

Love dealing with them

Especially ZAD ALI
Keep up the good work
5 stars all round

1 November 2024
Unprompted review
TITAN PMR logo

Reply from TITAN PMR

Thank you Fozia for this review, glad that you think that Titan is the best PMR system and that you value Zad's support. Best wishes

Rated 5 out of 5 stars

Really great system and very helpful…

Really great system and very helpful staff support in particular nas was outstanding she helped in every way possible with any queries we had

1 November 2024
Unprompted review
TITAN PMR logo

Reply from TITAN PMR

Thank you Tiffany, so glad that you think Titan is a great system and so good to know that Nas and our staff have been helpful. Here is to your continued success.

Rated 5 out of 5 stars

Our pharmacy has recently joined Titan

Our pharmacy has recently joined Titan
It wasn’t an easy job but thank you Nas for making it much easier process supporting us all way through with good advice we are finally up a running
Thank you so much again Nas

29 October 2024
Unprompted review
TITAN PMR logo

Reply from TITAN PMR

Changing PMRs is never easy but with implementers such as Nas the process is made easier. We look forward to supporting you in business as usual.

Rated 5 out of 5 stars

Sealess move!

Our move over to Titan has been seamless thanks especially to Nour who has been so attentive and patient. This has resulted in staff feeling confident and empowered. All are amazed at how Titan is going to help us and cannot wait to use more and more of it's features and apps. Nothing was rushed and we are made to feel part of the Titan family.

30 October 2024
Unprompted review
TITAN PMR logo

Reply from TITAN PMR

Great to know that Staff at Midhurst pharmacy are confident and empowered with the seamless change to Titan PMR. Thank you for mentioning that Nour was attentive and patient. Welcome to the Titan family.

Rated 5 out of 5 stars

Maj in particular was a star very…

Maj in particular was a star very helpful at every part of our implementation journey with Titan, hopefully we will be implementing soon with our other branch and will be requesting help from Maj again.
Thank you for everything !

23 October 2024
Unprompted review
TITAN PMR logo

Reply from TITAN PMR

Thank you Shez for a great review of Maj and the Titan implementation Journey. Maj and the Titan team look forward to the same successful journey in you other branch.

Rated 5 out of 5 stars

The transition between our old PMR…

The transition between our old PMR system and Titan has been made easy by the support we have had from staff members instore and remotely. I think that the system will enable us to work more efficiently and provide a better service to our patients. Hopefully the more we use Titan the more it will benefit our daily work life in a positive way. So far, so good!

16 October 2024
Unprompted review
TITAN PMR logo

Reply from TITAN PMR

Thank you Cari, so glad that you have been supported in implementing Titan. In the next few weeks you will realise the efficiencies that Titan brings and patients will also bea appreciate the time you have to provide additional services for them. Here is to your success.

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