TITAN PMR Reviews 

390
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 118 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, patience, and professional approach, making the entire process smooth and stress-free. Many people highlight the exceptional service and support received, particularly during the implementation and training phases, which significantly eased the transition to the new system. The product itself is frequently described as a game-changer, being easy to use and improving workflow efficiency, even for those less familiar with computer systems. However, some customers experienced a slight hiccup initially due to incorrect setup, which caused some disruption, though the support received to resolve it was good.

What people talk about most

Staff

Users describe positive interactions with staff, consistently praising their helpfulness, professionalism,... See more

User experience

People report positive experiences with user experience, finding the system intuitive, easy to use, and... See more

Service

Clients share positive opinions on service, with many reviewers highlighting the exceptional help and... See more

Customer service

Consumers find customer service to be positive, with many expressing satisfaction with the support received... See more

Product

Reviewers express strong satisfaction with the product, often describing it as a "game changer" and the "best... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had an excellent experience working with Atique on the setup and training for Titan. From start to finish, he was incredibly helpful, patient and professional. he took the time to explain everyth... See more

Company replied

Rated 5 out of 5 stars

We have recently started with TITAN PMR and will be going live in 2 weeks. The initial 2 weeks since we started using Titan, it has been a phenomenal experience. Dispensing, accuracy checking and the... See more

Company replied

Rated 5 out of 5 stars

Honestly can’t praise Titan PMR enough. Previously used Rxweb which did have a scanning system however so dated and slow, not easy to configure and work with at all, tried other PMR scanning systems l... See more

Company replied

Rated 5 out of 5 stars

Whenever I have needed support Vicky is always more than happy to help and makes the experience fast and easy. She has supported with the implementation within 3 sites so far and every one of them has... See more

Company replied


Company details

  1. Software Company
  2. Pharmacy

Written by the company

TITAN is the UK's leading PMR system that has transformed the way pharmacies and businesses work, creating new efficiencies and delivering a platform that opens up new opportunities for the future of the industry.


Contact info

4.9

Excellent

TrustScore 5 out of 5

390 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

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4.9

All reviews

(390)

111 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Big Thanks From Alchemy

Titan is a brilliant game changer. Promising and well maintained PMR system.
The team behind it is very helpful specially NAZ. She was an amazing guide through all the setting-up process and never retain any effort to answer any questions during training process.

23 May 2025
Unprompted review
TITAN PMR logo

Reply from TITAN PMR

Thank you Alchemy Pharmacy for a brilliant review and saying that Titan is a game changer. So glad that Naz and the Titan team have been able to support you in the setting up and training process. Best wishes for your success.

Rated 5 out of 5 stars

Naz & Atique came to our pharmacy today…

Naz & Atique came to our pharmacy today to train us on Titan PMR. They could not have been more helpful to us in every way, they even mucked in helping us put our orders away so that we could get on with the training

21 May 2025
Unprompted review
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Reply from TITAN PMR

Thank you Kineton Pharmacy for this 5* review. So glad that Nas and Atique were able to support you on your Go Live day. We will continue to support you in this way.

Rated 5 out of 5 stars

Incredible team

Incredible team - no better team in the PMR landscape for support and development. Amazing to see a community led, real feedback loop that gets implemented.

7 sites switched in 6 weeks - mammoth task but handled excellently by the TITAN team.

Platform itself is leaps and bounds ahead of other PMR providers with regards to UI/UX

31 March 2025
Unprompted review
TITAN PMR logo

Reply from TITAN PMR

Thank you Amaan, your review means a lot to us as you represent an increasing number of pharmacy groups taking on Titan PMR. So glad that you think Titan PMR is leaps and bounds ahead and that our team have been able to support you. Here is to your continued success.

Rated 5 out of 5 stars

TITANPMR is brilliant.

TITANPMR is brilliant. Saj was amazing in the process of bringing us in. Nas is the MVP. She has guided us through the entire implementation process. She has held our hand all the way through and made sure we got launch properly. Never hesitated to answer any questions. Highly recommend the system!!!

20 May 2025
Unprompted review
TITAN PMR logo

Reply from TITAN PMR

Thank you Newtons Chemist for a great 5* review. So glad that you highly recommend Titan PMR and that Nas has so ably supported you. We wish you success for the future.

Rated 5 out of 5 stars

Great system

Great system, great service. One to one suppor available during implementation phase with a dedicated point of contact looking after your install. I was worried initially about not having an onsite person during intsall, but the implementation team was always on hand and available for any issues.

13 May 2025
Unprompted review
TITAN PMR logo

Reply from TITAN PMR

Thank you Waqas for this 5* review, so glad that the implementation phase went well. We can provide on-site support but often remote support is as good. We wish you all the successes.

Rated 5 out of 5 stars

Titan PMR is a game changer and the best

I heard about Titan PMR a couple of years ago and it sounded too good to be true. A contractor friend got it last year and they could not stop singing their praises. So I we went for Titan when our current PMR contract was just about to run out a couple of months ago.
Titan is a game changer for PMRs and you cannot compare other PMRs to it. It maximises the skill-mix of the entire pharmacy team and improves job satisfaction for the staff. It ensures that the right medicine (& quantity) is dispensed (scanning of original boxes) and flags up any safety issues like interaction and others. Titan frees up the pharmacist(s) time to do services and see more patients.
In addition, the Titan team are so amazing, patient, friendly and very supportive. Maj was my implementation rep and he was amazing and I could not ask for more. Saj (Sales Director) was my first contact with Titan and he did everything that Titan promised me- excellent service.
Titan is always developing their service offers and I look forward to using them for other services like NMS, Pharmacy first, travel clinic etc as they develop.
I do not have any reservation in recommending Titan PMR to any pharmacy that wants to work better (patient safety), smarter, faster, and cost effectively with better staff satisfaction.
Many thanks.
Olu (Swinford Pharmacy)

24 April 2025
Unprompted review
TITAN PMR logo

Reply from TITAN PMR

Wow what a fantastic review Olu, thank you for taking time to write this. Titan's benefits are indeed true, it has safety features baked in to its design and that is what allows skill mix to be used and pharmacists to be freed up from the dispensing process. So glad that Saj and Maj supported you in implementing Titan. We wish you continued success.

Rated 5 out of 5 stars

Switching ODS codes

Once again I have received amazing support from Nas on the implementation team. I more complex onboarding than usual with a change of PMR then a change of ODS code. Nas looked after us every step of the way. Well done.

30 April 2025
Unprompted review
TITAN PMR logo

Reply from TITAN PMR

Thank you Andrew for this 5* review. Change of ODS codes can be more tricky but glad that Nas supported you on this process. Here is to your continued success.

Rated 5 out of 5 stars

Titan PMR Implementation Journey

Appreciation for the Titan PMR Implementation

Our experience with the recent transition to Titan PMR, which has been remarkably smooth.

Our implementation lead, Nas, has been exceptional throughout the entire process. From the initial setup to the comprehensive training sessions, she has ensured that our staff feel supported and confident. Nas has been readily available to address any questions and assist with initial challenges, making a significant difference in our transition.

Having gone live just a few days ago, we are reassured by the fact that Nas will continue to offer her support for the next few weeks as we navigate post-launch adjustments.

Initially, the move from our previous PMR to Titan seemed daunting. However, by incorporating a soft launch, our team has effectively acclimated to the new system. We are already seeing improvements using this system, especially time saving as well as from the safety aspect.

We are excited about exploring Titan’s additional functionalities, particularly the repeat flow and Camascope, which will be invaluable given our work with care homes, alongside the other features it offers.

Thank you, Nas, for your unwavering support and guidance throughout this process.

Malini
Traherne Pharmacy

29 April 2025
Unprompted review
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Reply from TITAN PMR

Malini, thank you for taking time to write a review of Titan PMR. As you say, change of PMR can be daunting and that is why we have such a comprehensive implementation process that supports you to not only the Go Live date but for 4 weeks afterwards and only when you are ready we hand over to the business as usual support desk. So glad that Nas has supported you so well. We look forward to seeing your reviews of repeat flow and the Camascope integration.

Rated 5 out of 5 stars

We’ve recently started using the Repeat…

We’ve recently started using the Repeat Flow app from Titan PMR and it’s been a total game-changer for our repeat prescription process. It’s streamlined, intuitive, and fits in beautifully with the way we work day-to-day in the pharmacy. The functionality is impressive, but what really makes the difference is the support behind it.

A huge shoutout to Nas – she’s been absolutely fantastic. Patient, knowledgeable, and incredibly helpful throughout the whole onboarding and training process. What sets her apart is that she’s worked – and still works – in pharmacy, so she gets it. She truly understands the real-world pressures we face and tailored the training to suit our specific needs. It wasn’t a one-size-fits-all approach, which made it feel personal and relevant.

Thanks to Titan and Nas, we’ve seen a noticeable improvement in efficiency, and staff feel more confident using the system. Highly recommend!

23 April 2025
Unprompted review
TITAN PMR logo

Reply from TITAN PMR

Thank you Abell Chemist for this 5* review of Titan Repeat Flow. It is great to read that Repeat Flow is a game changer for your repeat prescription process. Thank you for mentioning Nas and the support that you have received. All our implementers have current knowledge of pharmacy having worked as dispensers, ACTs or pharmacists. We look forward to continuing the support that we provide to you.

Rated 5 out of 5 stars

The king of PMRs

The best and most revolutionary PMR on the market.

If you want a stress free, happy and efficient pharmacy look no further.

Titan has changed the game and we’ve seen significant growth in 2 pharmacies that we have.

Not only is staff morale up, we’re doing more work but with less effort. Patients are more satisfied and we have so much capacity for services, so our income is up!

Big thank you to Saj and Nour for the ongoing support

2 April 2025
Unprompted review
TITAN PMR logo

Reply from TITAN PMR

Thank you Rahul for this review and recommendation of Titan PMR. It great to read that Titan has had such a positive impact on your patients, your staff, the services that you provide and your stress! Thank you for the shout out to Saj and Nour. Here is to your continued success.

Rated 5 out of 5 stars

Game changing software for dispensing doctors

We have been using Titan PMR for a year now and it has transformed our dispensary operations. It was steep learning curve for us as a dispensing doctors but the support from Titan has been fantastic to get us to where we are now, we are still learning to use all of the options. We would not go back to our old system. The continuing support has been great, including helping us through, change of IT support and other infrastructure challenges.

28 March 2025
Unprompted review
TITAN PMR logo

Reply from TITAN PMR

Hi SD thank you so much, this review means a lot as you are one of the early adopters of Titan in the Dispensing Doctor sector. It is great to hear that you would not go back and that the support you have had has been fantastic. We will continue to support you and encourage you to use all the features and functionality.

Rated 5 out of 5 stars

Titan Training

Naz is incredible at explaining Titan functionalities and I would highly recommend for any concerns or questions.

28 March 2025
Unprompted review
TITAN PMR logo

Reply from TITAN PMR

Thank you Richard Adams for this 5* review, so glad that Naz has supported you with Titan functionalities. Thank you for the recommendation.

Rated 5 out of 5 stars

The new top choice for PMR

Excellent PMR! It is already saving time for our stores pharmacists and allowing for more time to serve the community with extra services!

Nour from the implementation team has been great help in our set up and training and the team is always there if we need help. And Nour's help while on site for us put us at ease and in a good place ready to move forwards

Highly recommend and looking forward to implementing in our other stores

27 March 2025
Unprompted review
TITAN PMR logo

Reply from TITAN PMR

Thank you Woodbridge Pharmacy for this great review, glad that you think Titan PMR is excellent and the top choice for PMRs. It is good to hear that the implementation team and Nour have supported you. We will continue to support the roll out of Titan to your other stores.

Rated 5 out of 5 stars

Fantastic support

We have had fantastic support from the Titan onboarding team especially Nas. Nas was always there for us giving us training on all aspects of the new system. The support from titan was next to none as they always got back to us very quickly whenever we had issues. Highly recommended and Titan Pmr is a game changer with barcode scanning reducing errors to virtually nil. Once again much appreciated with all the help from Nas.

Gulam Nabi
Woodend Pharmacy, Coventry

1 March 2025
Unprompted review
TITAN PMR logo

Reply from TITAN PMR

Thank you Gulam for recommending Titan PMR and its barcode validation that reduces errors. Great to know that Nas and the support from the Titan team has been good. We will continue to support you and your team at Woodend Pharmacy.

Rated 5 out of 5 stars

Best pmr going

Best pmr going, support is amazing just a phone call away. If you havent joined yet you will soon enough the other pmr systems just cant compete

1 January 2025
Unprompted review
TITAN PMR logo

Reply from TITAN PMR

Thank you Adal for a great 5* review and the recommendation of Titan. Here is to your continued success.

Rated 5 out of 5 stars

Brilliant Pharmacy System

Brilliant Pharmacy System – Highly Recommend!

Switching to Titan PMR has been a real game changer for our pharmacy. The system is fast, easy to use, and makes everything run so much more smoothly from processing prescriptions to managing stock.

One of the biggest benefits has been the automation and smart workflow features, which have really helped cut down on errors and freed up more time for us to focus on patient care. The Electronic Prescription Service (EPS) integration has also made things much simpler and more efficient.

Another big plus is the fantastic support team—they’re always quick to help whenever we need them, and it’s great to see they’re constantly improving the system with new updates.

If you’re looking for a modern, reliable, and hassle free pharmacy system, I’d definitely recommend Titan PMR. It’s made such a difference to how we work day to day!

The implementation team and Titan support have been exceptional, ensuring a seamless and efficient transition to the new system especially Nas who worked very hard to make sure that all our questioned were answered.

Altaf Vaiya, Alpharm Chemist

1 February 2025
Unprompted review
TITAN PMR logo

Reply from TITAN PMR

Wow thank you for a brilliant review and recommendation Altaf. Its great to read your experience in switching to Titan PMR, and the game changing benefits of smart workflow, automation and reduction in errors. So glad that you have been supported by both the implementation team and the helpdesk. We will continue to support you and your team at Alpharm Chemists. Here is to your continued success.

Rated 5 out of 5 stars

Clear and informative

Nas was excellent in our training call, and other times when we have spoken to her too. She was patient and answered our many questions and explained everything thoroughly.

6 March 2025
Unprompted review
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Reply from TITAN PMR

Thank you May and Thomson Pharmacy, so glad that the training provided by Nas was clear and informative. We look forward to supporting you in the future.

Rated 5 out of 5 stars

Great experience with Titan

We recently had Titan installed in our very busy pharmacy. Both Nas and Maj were there to see us through the process from start to finish from basically dispensing training for the staff to complex MDS processes for our admin team. They went the extra mile to ensure that our staff understood the importance of following process to be more efficient and safe!

3 March 2025
Unprompted review
TITAN PMR logo

Reply from TITAN PMR

Thank you Yusuf for this review. Great to see that the implementation in this busy branch has gone so well. Good to know that Nas and Maj supported you and the team.

Rated 5 out of 5 stars

Great support from Vicky

Great support from Vicky, very happy to help in a quick and accurate way.

very friendly team an great to meet in an informal manner pre instaillation

19 February 2025
Unprompted review
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Reply from TITAN PMR

Thank you Jon for this 5* review, glad that Vicky was able to help you in a friendly and informal manner. We wish you continued success.

Rated 5 out of 5 stars

Excellent customer service

We have been using Titan for approximately 2 years and the PMR system is brilliant. It is reliable, efficient and very innovative. It frees up the Pharmacist’s time to focus on services and conduct consultations whilst allowing staff to maximise the system in ensuring the workflow of the dispensary is well managed.

The transition period was very smooth and Zad was very helpful in answering any questions that we had. He was able to tailor the training to accomodate our business needs whilst ensuring all staff understood the PMR. He is always able to answer any questions and has provided the team with continuous support due to his extensive knowledge of the PMR.

17 February 2025
Unprompted review
TITAN PMR logo

Reply from TITAN PMR

Thank you Shaziva for this wonderful review. It means a lot to us because you have had Titan for 2 years. Thank you for mentioning Zad's help. Here is to your continued success.

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