I've now had two different cleaners from TidyChoice and they've both been great: reliable, communicative, trustworthy and providing great results. TidyChoice are very helpful and flexible on the admin... See more
Company replied
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See what reviewers are saying
I’ve been working for Tidychoice for a while and during all this time I haven’t had any bad experiences, all the queries I had were promptly dealt with, and the staff members are very helpful all the... See more
Company replied
Extremely disappointed. I booked and paid extra for an express cleaning service specifically for the same day, unticked “flexible,” and still got offered a booking days later. Totally misleading — if... See more
Company replied
I just had a fantastic experience of cleaning with Nicoleta, she was friendly and coperative and did a fantastic job. A lovely lady who takes her job very seriously, my flat looked immaculate and a... See more
Company replied
Company details
Information provided by various external sources
TidyChoice is a lifeline for help at home. At TidyChoice, we value home care as an important personal service. We want householders to easily find trusted professionals that care about their homes as much as they do. Every customer and professional is different. We want to cater for the individual needs of families. Technology should support and improve the traditional customer-professional relationship.
Contact info
16 Upper Woburn Place, WC1H 0AF, London, United Kingdom
- 02081331830
- info@tidychoice.com
- tidychoice.com
4.4
Excellent
177 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My cleaner was punctual and efficient.
My cleaner was punctual and efficient.
She worked extremely hard, and my flat looks
beautifully clean.
All in the garden is not rosy however.
I've had a problem with the website - unable to access my cleaner's mobile number (fortunately she called me), and have tried four times to leave a review.
3 March 2023
Unprompted review
Reply from TidyChoice
Hi Fran,
Thanks for your feedback.
We're glad to hear everything went well with your cleaning session!
Cleaner contact details are accessible in Booked Services on your TidyChoice account where there is also a messaging tool. A link to the cleaner contact details is also available on the booking confirmation email.
Reviews can be left in "Reviews" in your TidyChoice account or by clicking on the link on the feedback request email. We would be happy to resend to you.
If you need any support, you can reach our customer team at info@tidychoice.com and they'll be on hand to help.
Thanks,
The TidyChoice Team
Hajer was absolutely wonderful!!
Hajer was absolutely wonderful!!! Very thorough and professional!! I can just no longer afford a regular cleaner.
11 February 2023
Unprompted review
Reply from TidyChoice
Hi Catherine,
We're happy to hear you had such a great experience with Hajer! We'll be sure to pass on your positive feedback to her.
If you need any support with future bookings, please don't hesitate to reach out to our customer team at info@tidychoice.com
Thanks,
The TidyChoice Team
Excellent highly recommend this…
Excellent highly recommend this cleaning company!
28 January 2023
Unprompted review
Reply from TidyChoice
Hi Naomi,
Thanks for leaving us a review.
We're glad to hear everything went well using our service and your recommendation means a lot to us!
If you need any support in future, you can reach our customer team at info@tidychoice.com and they'll be on hand to help.
Thanks,
The TidyChoice Team
Really happy with my cleaner and it was…
Really happy with my cleaner and it was really easy to book. Definitely recommend Tidychoice to anyone looking for a cleaner.
19 January 2023
Unprompted review
Reply from TidyChoice
Hi Michael,
Thanks for your feedback.
We're glad that you had a positive experience using the website and that the cleaning session went well. Thank you for recommending us to others.
If you need any support in future, you can reach our customer team at info@tidychoice.com and they'll be on hand to help.
Thanks,
The TidyChoice Team
Disappointed
The cleaner arrived 1 hour late and the following time she became rude to me when I was explaining how to place a toilet piece. I have a disability and I need things to be placed in a specific way.
16 January 2023
Unprompted review
Reply from TidyChoice
Hi Gemma,
We're sorry to hear this. This isn't reflective of the service usually offered by the cleaners on our platform.
We'll follow up with them and take the appropriate action to ensure this doesn't happen again.
We understand you've since been in touch with our customer support team to support with your issue.
Please don't hesitate to contact us at info@tidychoice.com if there's anything else we can help with.
Thanks,
The TidyChoice Team
Great service
I’ve found communication with Tidy Choice to be very easy and reliable, they are able to provide a long term cleaner in your area. All cleaners to date have been professional, hard working and trust worthy
Definitely recommend
5 December 2022
Unprompted review
Reply from TidyChoice
Hi Emma,
Thanks for taking time to leave us a review.
We're glad to hear everything went well with your cleaning experience! Your support means a lot to us.
If you need any support in future, you can reach our customer team at info@tidychoice.com and they'll be on hand to help.
Thanks,
The TidyChoice Team
Excellent cleaner and customer support
Our cleaner was amazing! Her cleanliness (especially going above and beyond what was asked), her efficiency and speed in cleaning was excellent. She was very polite and friendly too.
TidyChoice customer service are excellent too, I had a query which was sorted in no time.
I would definitely recommend!
8 December 2022
Unprompted review
Reply from TidyChoice
Hi Ambeya,
Thanks for leaving us a review.
We're glad to hear your experience with the cleaner and with our customer service team both went well. Your recommendation is important to us.
If you need any support in future, you can reach our customer team at info@tidychoice.com and they'll be on hand to help.
Thanks,
The TidyChoice Team
Very good and punctual cleaner
Very good and punctual cleaner . Very nice and friendly but had childcare issues .
Cleaned really well and very polite.
17 October 2022
Unprompted review
Reply from TidyChoice
Hi Sutinder,
Thanks for leaving us a review.
We're glad to hear that your cleaner was punctual, polite and did a good job.
If you need any support in future, you can reach our customer team at info@tidychoice.com and they'll be on hand to help.
Thanks,
The TidyChoice Team
I have been using tidychoice for the…
I have been using tidychoice for the past few months and I have to say the cleaners have been brilliant. It is always such a nice treat to return home to a spotless flat. My cleaner is friendly and professional and has great attention to detail.
20 July 2022
Unprompted review
Reply from TidyChoice
Hi Abigail,
Thanks for taking time to give us feedback.
We're glad to hear that your booking is going well.
If you need any support in future, you can reach our customer team at info@tidychoice.com and they'll be on hand to help.
Thanks,
The TidyChoice Team
Good Job!
I'm very happy with the result and quality of the clean. The cleaner was great. My house has never looked so clean!
13 September 2022
Unprompted review
Reply from TidyChoice
Hi Aishwarya,
Thanks for leaving us a review.
We're glad to hear everything went well with your cleaning session!
If you need any support in future, you can reach our customer team at info@tidychoice.com and they'll be on hand to help.
Thanks,
The TidyChoice Team
Unreliable service
Unable to try the service as the first cleaner was unable and the second cancel twice the cleaning.
13 September 2022
Unprompted review
Reply from TidyChoice
Hi Borja,
We're sorry the booking with us didn't work out this time around.
We're always working with the cleaners on our platform to ensure they offer the best service and will ensure this feedback is followed up on so that it doesn't happen again.
Please don't hesitate to reach out to us at info@tidychoice.com if there's anything we can help with in the future.
Thanks,
The TidyChoice Team
Unreliable & Poor Customer Service: No Show for Booking
We had an end of tenancy clean booked for today (Saturday). We did receive a call on Thursday to confirm the date and time.
However, the cleaner did not turn up and did not answer our calls or messages. Additionally, TidyChoice is not answering our calls or messages.
Do not recommend using this company.
Update: Bumping up a star as TidyChoice did call and attempted to provide a solution. They arranged a new cleaner for the next day and provided a small discount.
20 August 2022
Unprompted review
Reply from TidyChoice
Hi Mike,
We're sorry to hear this. This isn't a reflection of the service usually offered by the cleaners on our platform.
Our customer team will follow up with the cleaner on this to ensure this doesn't happen again.
We can see our support team contacted you over the weekend and arranged for a replacement cleaner to attend your booking.
Please don't hesitate to contact us at info@tidychoice.com if there's anything else we can help with at all.
Thanks,
The TidyChoice Team
I have tried a couple of cleaning…
I have tried a couple of cleaning companies before with poor results. TidyChoice have been excellent
9 July 2022
Unprompted review
Reply from TidyChoice
Hi Anthony,
Thanks for leaving us a review. We are glad that the booking went well.
We thoroughly vet and monitor cleaners to try to provide a consistently high level of service.
If you need any support in future, you can reach our customer team at info@tidychoice.com and they'll be on hand to help.
Thanks,
The TidyChoice Team
don’t book GEORGE
cleaner GEORGE was booked in, rang him 20 mins after he was meant to arrive and he said he wasn’t coming.
£15 deposit paid, guests staying tomorrow we’re relying on a cleaner as me and my partner both have full time jobs…
Would give George a 0 star review if it was possible
5 July 2022
Unprompted review
Reply from TidyChoice
Hi Amy,
We're sorry to hear your cleaner George cancelled your booking at such short notice. This isn't reflective of the service usually offered by the cleaners on our platform.
We've followed up with George and will take the appropriate action to ensure this doesn't happen again.
We can see you've since been in touch with our customer support team to help resolve this for you and refund your deposit.
Please don't hesitate to contact us if there's anything else we can help with.
Thanks,
The TidyChoice Team
Excellent- superb and reliable …
Tidychoice was excellent- completely reliable. Fatima did a superb job and our flat is now spotless. It was great value for money and we will definitely be using them again.
1 July 2022
Unprompted review
Reply from TidyChoice
Hi Rachel,
We're glad to hear you had such a great experience with Fatima! We'll be sure to pass on your positive feedback to her.
If you need any support with future bookings, please don't hesitate to reach out to our customer team at info@tidychoice.com
Thanks,
The TidyChoice Team
Tidychoice offers an easy way to find a…
Tidychoice offers an easy way to find a local cleaner. I just put in what I was looking for and the website showed me everyone available in my area and I can pick who I like based on their profile. The cleaner was great and gave my flat a much needed spring clean. I'd definitely recommend them to anyone looking for a cleaner.
9 June 2022
Unprompted review
Reply from TidyChoice
Hi Jayden,
Thanks for taking the time to leave us a review.
We're glad to hear everything went well with your cleaning session and you were able to book so easily through our website.
If you need anything in future, feel free to contact our customer team at info@tidychoice.com
Thanks,
The TidyChoice Team
Cleaning was very poor despite saying…
Cleaning was very poor despite saying in the advertisement that they had worked for 20 years. I actually messaged to ask if they'd come as it didn't even appear that they'd been. Clothes were 'Ironed' and then left in a pile on the bed so they all creased again. Bed was unmade.
7 June 2022
Unprompted review
Reply from TidyChoice
Hi Amy,
We're sorry to hear you were unhappy with the service you received from your cleaner. This isn't reflective of the service usually offered by the cleaners on our platform.
We can see you've been in touch with our customer team who are following up with the cleaner on this and will be able to provide a resolution for you shortly.
Please contact us at info@tidychoice.com if there's anything else we can help with.
Thanks,
The TidyChoice Team
Unfortunately the first few cleans were…
Unfortunately the first few cleans were good but she was unable to do the full flat in 3hours always leaving the bathroom to last and not done properly. Ogonna was a really lovely lady but having had cleaners before I have experienced a better clean and more done easily within the time. Ogonna had a breavement and from then cancelled three consecutive Wednesday’s on the day of which made it difficult to rearrange anything. Genuinely hope all is well with her.
10 May 2022
Unprompted review
Reply from TidyChoice
Hi Sophie,
Thanks for taking the team to leave us a review.
We're sorry to hear there were issues with your cleaning sessions with Ogonna. We'll pick this up with her and also check in to make sure everything is okay.
We can see our customer team has been in touch with you and you've since booked a new cleaner through us.
Please don't hesitate to reach out to our support team at info@tidychoice.com if there's anything we can help with regarding your new booking.
Thanks,
The TidyChoice Team
Reply from TidyChoice
Hi Eloise,
Thanks for leaving us a review.
We're glad to hear everything went well with your cleaning session!
If you need any support in future, you can reach our customer team at info@tidychoice.com and they'll be on hand to help.
Thanks,
The TidyChoice Team
Shola is great!
Shola is great!
Very Professional , with experience in cleaning and ironing. I recommend her
3 February 2022
Unprompted review
Reply from TidyChoice
Hi Marco,
Thanks for taking the time to leave us a review.
We're glad to hear Shola has been delivering such a great service! We'll make sure we pass on your praise to her.
Please don't hesitate to reach out to our customer team at info@tidychoice.com if you need any assistance with anything.
Thanks,
The Tidychoice Team
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