Brilliant Cleaner Reviews 188

I’m very pleased with the cleaning service provided. The cleaner was punctual, professional, and paid great attention to detail. Every area was left spotless, and they went above and beyond to ensure everything was tidy and fresh. Their work was efficient and thorough, and it made a noticeable difference in the overall appearance of the space. I would highly recommend their services to anyone looking for a reliable and excellent cleaner.

5-Star Review for Brilliant Cleaning Company

Brilliant Cleaning Company is truly outstanding and fully deserves five stars. From the initial booking to the final result, the service was impeccably professional and thoroughly reliable. The team arrived promptly, were exceptionally courteous, and carried out the work to the highest standard. Every surface was left spotless, and they paid remarkable attention to detail in areas others often overlook. What impressed me most was their efficiency without cutting corners, combined with a friendly, can-do attitude that made the whole experience stress-free. I would not hesitate to recommend them to anyone in West London looking for a first-rate, trustworthy cleaning service. Mohhamad, Araam , Araad, Adam they are the best people to work with

Excellent end of tenancy clean – deposit returned with no issues
I booked Brilliant Cleaner for an end of tenancy clean and the whole experience was smooth from start to finish. The booking process was easy, communication was quick, and the team arrived exactly when promised.
The cleaners were friendly, professional, and paid great attention to detail. The oven, bathroom, kitchen cupboards, skirting boards, and carpets all looked amazing once they finished. The flat genuinely looked better than when I moved in.
What I liked most was that it felt like they really understood what letting agents and landlords expect during checkout inspections. Everything was left spotless and well presented, and I had no issues getting my deposit back.
Very reliable service, fair pricing, and excellent results. I would definitely use Brilliant Cleaner again and highly recommend them to anyone needing end of tenancy or deep cleaning in London.

I’m very disappointed with my experience with this company.

On the day of the booking, one of the cleaners did not attend due to an internal issue, which meant the full service I had booked could not be completed. While I understand that emergencies happen, this was entirely outside of my control.

Initially, I was offered a refund if I chose to cancel, which I appreciated. However, this offer was later withdrawn after I allowed the cleaner who did attend to stay and complete part of the job.

The service provided was not what was originally agreed, yet a refund was refused. This felt inconsistent and unfair, especially as the situation was caused by their own staffing issue.

Although they waived a small remaining charge, this does not change the fact that the agreed service was not delivered in full and the initial refund offer was not honoured.

Unfortunately, based on this experience, I would not recommend their services

Hello Maisie

Thank you for inviting me to give some feedback. I’m so glad I chose Brilliant Cleaner we’ve not had a regular cleaning service before and have not been disappointed. Alaina was wonderful! She’s an asset to your company. Very respectful, pleasant, efficient and hard working. Please could you send her again! She did an amazing job, in just three hours. The place looked so fresh and clean. I also like your booking system it’s so straightforward and no hidden costs. You’d be surprised at the amount of faff and hidden costs some other cleaning companies have. Simple and straightforward and an easily navigable website and responsive, pleasant email communication and customer service is what drew me to your company. I look forward to continuing to use your cleaning service.

Warm regards

Sarah and Ali was friendly and polite they come on time and finish on time highly recommend it

I use the deep cleaning see a few time and always brilliant results.

Brilliant from first spray on my kitchen to the whole home it was amazingly clean and fresh my home

Very professional and polite ladys they made my home really nice and clean before i move in

I looked for last minute end of tenancy cleaning they accommodate me a slot I was worried is not gonna go will as I had bad experience with cleaning companies but brilliant got it done professionally I will use them again in future

Grate cleaning from Sarah and kamala professional cleaners I highly recommend them

Cleaning was really professional with sarah she made my home realy clean and mange to do it with 5 hours booking

Fantastic job professionals with cleaning services highly recommende they end of tenancy cleaning

Friendly professional and friendly cleaners deep clean was brilliant thanks guys

The two men that came did a great job. They were very efficient, quick and kind. Very satisfied with the work done .

Good Cleaning Service have use them for 12 month

Brilliant service polite and pro

I booked a deep cleaning service for my living room + kitchen, two bathrooms, and windows. The company sent two cleaners for 4 hours. Unfortunately, the experience was extremely disappointing.

They arrived late, left early, and one cleaner spent nearly two hours sitting on my balcony. When she finally cleaned the windows, they were left badly smeared.

The overall quality of cleaning was unacceptable. The carpets weren’t moved, trash was left underneath, dust and hairs remained on shelves, toilets were dirty, and the sofa was untouched with pillows left in a mess. The sink had smears, rubbish bins were left unemptied, and the wooden floor now has scratches from an attempt to remove a stain.

To make matters worse, the company wouldn’t pick up my calls. They initially promised to send cleaners to re-do the job, but later canceled, citing a staff shortage. Since then, I’ve been ignored for hours with no response to my messages.

I genuinely cannot understand how they thought this level of service was acceptable. Honestly, you’d be better off cleaning your home yourself than using this company.

I have regular cleaning with brilliant cleaner and always on time and good service.

Ótimo serviço de limpeza e excelentes profissionais, são totalmente eficientes. Recomendo.