The Yellow Van Company Reviews 1,505

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 97 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being friendly, professional, and incredibly helpful, making their moving experiences smooth and stress-free. The service is frequently described as efficient and careful, with many appreciating how quickly and meticulously their belongings were handled. Reviewers often highlight the positive user experience, noting that the entire process, from booking to completion, was seamless and well-organized. However, some people were dissatisfied with aspects of the booking and delivery service, citing issues with unexpected delays due to route choices and additional charges for overtime. A few other people also felt that the service was unprofessional, with some mentioning instances of unhelpful behavior, leading to a very negative experience. There were also concerns about transparency regarding booking times and the company's communication, with some feeling that important details were only revealed in fine print after payment.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently praising their punctuality, efficiency, and... See more

Service

Customers had positive experiences with service, frequently praising the efficiency, professionalism, and... See more

User experience

Customers consistently note positive experiences with user experience, with many describing it as smooth,... See more

Booking process

Clients share ambiguous opinions on the booking process, with some reviewers praising the ease of booking and... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with some customers reporting positive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Jason and Neil were delightful. They disassembled and reassembled our heavy desk, delivered everything quickly (and with care!) and were lovely throughout. Would absolutely recommend these chaps to he... See more

Rated 5 out of 5 stars

I had the pleasure of Qudeyf & Neil helping me out for the day. I booked 3 hours just to be safe. The drop of location was 5 floors with no lift. Start to finish was done in two hours including th... See more

Rated 5 out of 5 stars

Super efficient service from Connor and Jason this morning. They were on time, looked after the property as they moved things around and very courteous/polite. A very positive experience and will use... See more

Rated 5 out of 5 stars

I chose The Yellow Van Company through a recommendation and I wasnt disappointed.Arrived bang on time I showed the 2 operatives Jason and Brijesh what i needed moved and dismantled and they just got o... See more


Company details

  1. Shipping Company

Information provided by various external sources

The Yellow Van Company is there for you when you need a man with a van. London is a treacherous place, with cowboys left, right and centre ready to take your money and run. But worry not, because The Yellow Van Company is here to save the day and restore your faith in the man with a van.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Georgi - Top Mover

Georgi has been a great mover, very friendly and nice person! communicated arrival time on the day and super helpful and careful with the furniture etc. booking process was also easy, would recommend!

23 August 2024
Unprompted review
Rated 5 out of 5 stars

Fast, Great Value, Flexible, Efficient & Excellent

Needed to move computer and office equipment quickly. Looked online and sought quotes, aargh spoke to several companies, got some outlandish quotes.

Chose The Yellow Van Company and I am glad I did. As it was my first time using them, I messed up the booking I missed my allocated slot. Nicola, showed great understanding and looked at what he could do made sure I followed the right steps to complete the process, and arranged the move was done on day I needed it to be done, life saver, super professional.

Neil the driver, what can I say, helpful, professional and pleasant to the hilt. Took great care when loading the equipment, made sure I was aware and comfortable with what he was doing. At the other end he showed what a stand up gentleman he helped move the equipment and went that extra step when asked to help move it into the premises to a particular location, no ifs or buts.

I can only but recommend them highly. Platinum Standard service at any price.

12 June 2024
Unprompted review
Rated 1 out of 5 stars

They are very bad

They are very bad , they came two hours late and didn’t get the job done and they charged us.

Please be careful and don’t use them as they don’t have a responsible management to deal with a customer issues.

16 August 2024
Unprompted review
Rated 5 out of 5 stars

Yellow Van Moving Company truly…

Yellow Van Moving Company truly exceeded my expectations! Georgi was a rockstar—super helpful, friendly, and unbelievably efficient. I was blown away when the entire move was wrapped up in under 2 hours! It felt like magic, and it made what could have been a stressful day absolutely seamless. If you’re looking for a moving company that’s fast, reliable, and just downright awesome, Yellow Van is the way to go!

15 August 2024
Unprompted review
Rated 5 out of 5 stars

Georgi to the rescue!

Georgi to the rescue!

everytime we have booked this company they deliver! (no pun intended) but honestly, the quality of service keeps us coming back again and again and again… the care given for what we are moving is always top tier. til the next time!

15 August 2024
Unprompted review
Rated 5 out of 5 stars

Great service

Great service. On time. Friendly mover and careful, respectful treatment of my stuff to make sure everything got to the destination on time and undamaged. Thank you Georgie for a great move!

15 August 2024
Unprompted review
Rated 5 out of 5 stars

Would recommended to everyone

I've used this company to move house twice now and both times I've had a very positive experience. I don't remember the names of the guys helping me move the first time but Conroy was extremely efficient during my most recent move. Both times the movers were committed to completing the job in time to prevent me from getting charged for extra time. Both times the movers were very careful with my belongings and made sure to avoid any damage to the properties involved in the move. I never experienced any judgement or sexism for being unable to lift heavy things, and overall the workers who assisted me were always friendly.

19 July 2024
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience! Booked after 5pm on a Monday for a move on Tuesday at 9am due to an emergency situation. Was a bit worried that the booking wouldn't be processed, but the movers arrived just before 9am and they were so great - kind and efficient!! Andre H. was an awesome driver.

16 July 2024
Unprompted review
Rated 1 out of 5 stars

Movers we're 3.5 hrs late - avoid

Movers we're 3.5 hrs late because the previous customer overran. Asked for some money back and they only gave me £60 out of a £338 booking because of "traffic" which was a lie, movers had told me previous customer had delayed them.
The movers themselves were very nice, but clearly upper management can't handle bookings well and don't take responsibility for their actions. Won't use again.

6 June 2024
Unprompted review

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