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The Yellow Van Company Reviews 1,504

•
TrustScore 5 out of 5

4.8

Shipping Company
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Review summary

Created with AI, based on recent reviews

Looking at 97 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being friendly, professional, and incredibly helpful, making their moving experiences smooth and stress-free. The service is frequently described as efficient and careful, with many appreciating how quickly and meticulously their belongings were handled. Reviewers often highlight the positive user experience, noting that the entire process, from booking to completion, was seamless and well-organized. However, some people were dissatisfied with aspects of the booking and delivery service, citing issues with unexpected delays due to route choices and additional charges for overtime. A few other people also felt that the service was unprofessional, with some mentioning instances of unhelpful behavior, leading to a very negative experience. There were also concerns about transparency regarding booking times and the company's communication, with some feeling that important details were only revealed in fine print after payment.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently praising their punctuality, efficiency, and... See more

Service

Customers had positive experiences with service, frequently praising the efficiency, professionalism, and... See more

User experience

Customers consistently note positive experiences with user experience, with many describing it as smooth,... See more

Booking process

Clients share ambiguous opinions on the booking process, with some reviewers praising the ease of booking and... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with some customers reporting positive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Jason and Neil were delightful. They disassembled and reassembled our heavy desk, delivered everything quickly (and with care!) and were lovely throughout. Would absolutely recommend these chaps to he... See more

Rated 5 out of 5 stars

I had the pleasure of Qudeyf & Neil helping me out for the day. I booked 3 hours just to be safe. The drop of location was 5 floors with no lift. Start to finish was done in two hours including th... See more

Rated 5 out of 5 stars

Super efficient service from Connor and Jason this morning. They were on time, looked after the property as they moved things around and very courteous/polite. A very positive experience and will use... See more

Rated 5 out of 5 stars

I chose The Yellow Van Company through a recommendation and I wasnt disappointed.Arrived bang on time I showed the 2 operatives Jason and Brijesh what i needed moved and dismantled and they just got o... See more

Company details

  1. Shipping Company

Information provided by various external sources

The Yellow Van Company is there for you when you need a man with a van. London is a treacherous place, with cowboys left, right and centre ready to take your money and run. But worry not, because The Yellow Van Company is here to save the day and restore your faith in the man with a van.

Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Smooth and professional

The moving was extremely smooth and I have to say that for the first time ever it was completely stress free. I was lucky enough to have Georgi as driver and assistant. He helped me so much and also made sure to make me feel relaxed and taken care of. Bless him and the whole company.

14 September 2024
Unprompted review
Rated 5 out of 5 stars

Moving Flat

Georgi was fantastic in helping us with our flat move. He was incredibly quick and efficient, making the process smooth and stress-free. He arrived on time and worked tirelessly to move all of our items, including some very heavy pieces, into the van and out to the new flat. Georgi's friendly and welcoming demeanour made the experience even better. I highly recommend both Georgi and the company for anyone looking for reliable, professional moving services. Great job all around!

9 September 2024
Unprompted review
Rated 5 out of 5 stars

Georgi was amazing

Georgi was amazing! He was super helpful and super cheerful. I usually find moving so stressful and he made it a way less stressful experience than what I’m used to.

3 September 2024
Unprompted review
Rated 5 out of 5 stars

Georgi was amazing

Georgi was amazing! He was efficient and professional! I highly recommend The Yellow Van Company!!!

3 September 2024
Unprompted review
Rated 5 out of 5 stars

Georgi was absolutely amazing!

Georgi was absolutely amazing!! Super friendly, helpful, & patient. Got everything moved incredibly quickly, even up three flights of stairs. I would highly recommend him & The Yellow Van Company!!

1 September 2024
Unprompted review
Rated 5 out of 5 stars

Stellar service

Stellar service! Quick, efficient and friendly. Thank you again to my mover, Georgi - you made an otherwise stressful day run as smoothly as possible. Wearing a mask was not easy on such a hot day, especially on top of moving so many heavy boxes and through a long drive, but Georgi was more than happy to join me in protecting my immunocompromised housemate from Covid. 10/10 would yellow van co again!

28 August 2024
Unprompted review
Rated 5 out of 5 stars

Amazing

Amazing

Had to book last minute and they were able to help. I think the guy name was Luke on the phone kept me updated on the drivers location

Georgi who came with the van helped load and unload up multiple flights of steps.

Perfect on a few hours notice.

27 August 2024
Unprompted review

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