The Yellow Van Company Reviews 1,505

Short version: £700 worth of our items were water damaged in their storage facilities. They didn’t tell us about it, even though they knew it had happened. They’ve never apologised or offered any kind of compensation. We originally raised this with them in October 2023 and they said they would raise it with their insurance company and it’s been a painful eight month process where I have had to constantly chase for updates and the resulting amount offered is not adequate.

Long version: My partner and I chose Yellow Van Company off the strength of their Google and TrustPilot reviews, as I imagine a lot of people do. I always do a lot of research before choosing providers and Yellow Van seemed like a sure bet considering the number of 5 star reviews they were receiving for their services. However, it's when things go wrong that a company’s customer service is really tested and this is where Yellow Van have been woefully inadequate, in my experience.

We chose Yellow Van to move all of our items into their storage facilities in July 2022 while we were waiting to complete a flat purchase. Sadly, the flat purchase ended up dragging out for months and then falling through so our items ended up in their care for over a year, costing us more than £4k. Ultimately, we decided that, rather than pay £337.50 a month, we would move our items into a bedroom at my partner's dad’s house temporarily while we looked for another place so we booked Yellow Van to do that.

On the day, Yellow Van were 1.5 hours later than they said they would be and so, once they arrived, we were keen to get all the boxes moved into his house as quickly as possible. The two guys were friendly and did a good enough job of unloading the van and putting them into the bedroom. About a month later we were looking for something in the bedroom and came across a box that said ‘Damaged Books’ on it (not in our handwriting). In the box was a stack of our books, covered in mould from water damage. At no point had we been told that there were any issues with our items, but they clearly knew or else they wouldn’t have had to repack the books! We then found other water damaged items, including our armchair, a sideboard, and a desk - around £700 worth of items.

We informed Yellow Van and they said that they would make a claim to their insurance company. They have never apologised for the damage or provided an adequate explanation as to how our items were damaged or why we were never told that this had happened. It has taken eight months for the claim to be finalised and has required constant chasing on my part, answering the same questions about our items repeatedly - a genuinely painful customer experience and not one where I’ve been made to feel I was being looked after. In the end, we’ve been offered £123 and Yellow Van seem to believe this is adequate considering a) our items were damaged in their care b) whether intentionally or unintentionally, they did not tell us our items were damaged c) we have paid them around £5k for both moving and storage services d) it has taken 8 months to get any kind of resolution.

Note: Yellow Van are not members of either of The Removals Ombudsman or the British Association of Removers so your only recourse for complaint/compensation if you get into a situation like mine will be either with them directly, where you can see what happens above, or via a legal route.

Excellent service. Used the same company 2 years ago and impressed again.

Richard and Kai were on time, efficient, and helpful, and the whole process was stress free. Thank you to both of them.

Collection through to delivery could not of gone better. I would recommend Yellow Van and Richard and Kai.

We had booked yellow van for 2 and half hours. Richard and Jake arrived on time, were very efficient and loaded all our stuff with utmost care, as well as dropped our stuff in the rooms in 1st and 2nd floors where we asked them to. They were nice and courteous. The whole thing went hassle free and was finished in 2 hours 20 minutes. We are super happy with the amazing job they did. Would highly recommend yellow van to anyone planning a house move.

I recently had an experience with Yellow Van Company, and I must say, it exceeded my expectations. Firstly, the communication with the company was exceptional - they were incredibly patient and professional, addressing all of my concerns promptly and thoroughly. Secondly, the movers themselves, particularly Andrew, were outstanding. They were polite and also very knowledgeable, making the moving process smooth and efficient.

I super recomend Yellow Van Company. They are very professional, carefull, fast, friendly and easy communication. Ah the price is perfect to any pocket.

I booked the yellow van company to help move last week and can honestly say I was so so impressed, you never know how it’s going to go, but everything from booking, to moving went as seamlessly as possible.

The team online were incredibly helpful, I had to change my booking a couple of times due to uncertainty with move-in date which was incredibly stressful, but the team were incredibly adaptable and ended up being able to provide me with a slot with less than 48 hours notice.

For the move itself, for which both houses were difficult to navigate, Cezar and Jay were professional, friendly, efficient and quite frankly made the whole experience so much better than I thought possible - thanks again guys!

Would 100% recommend and will use again in the future.

This is the 2nd time we have used The Yellow Van Company and I cannot fault them. On the day Richard went out of his way to make our move go as smoothly as possible

Great experience ! They did really well.Thanks to them!

I definitely second most of these 1 star reviews they will work slow on purpose just to overcharge you . Truly disgusting

I chose the Yellow Van Company based on good reviews and I’m glad I did. The online booking process was really easy and Romas and Jake turned up slightly early on the day but were happy to get started loading the van right away. They were polite and took great care of my belongings both loading and unloading the van. The only challenge we had was the last few of my belongings looked like they weren’t going to fit on the van. But the chaps took the time to jig things around to make everything fit in the end. We did go 30 mins over the 4 hour window I booked, but that’s not really a major issue for me. I would highly recommend the Yellow Van Company and would absolutely use them again without hesitation.

Ilyian was fast, diligent, efficient, punctual and professional.

Will definitely hire him again if I need to move again.

Cezar was very friendly and helpful. He was punctual and stayed within the booked time frame. Great service provided and would recommend The Yellow Van and Cezar to anyone looking to move.

A big thank you to Nick and his team for moving our summer house to its new position in our garden. The whole team works fast with great care and attention to detail. I think this is our 3rd time using the Yellow Van Company and i recommend them without hesitation.

The Yellow Van Company provided a driver, Andrew. He was very prompt at arriving and talked through all the steps of loading my objects. He took great care to ensure nothing was in a position that would break or be damaged and checked everything before placing it. He also proved good company on the drive down with stimulating conversation. I would highly recommend it for great value and service.

Quick, efficient service, no problems at all. Really hard-working and took care of my belongings.

Nick and Jake did a great job. Punctual, polite, & handled my property with care. Even got it all done under the scheduled time. Highly recommended, especially as the service is great value.

Friendly, professional, prompt and polite service. Great job, Neil and Nick!

I think Richard was a top bloke, Very friendly, hard working and efficient. Wouldn't hesitant to recommend him.

Richard and Kai were polite, efficient and extremely helpful. They took great care with my furniture and were professional at all times.