The RealReal Reviews 126,078

The RealReal has always provided quick, outstanding customer service!

Well there's always room for improvement, so here it is. One of the items that I bought was sized very wrong. I thought that I purchased a XXL, however it was only a L.

Quick delivery and item
Met expectations

It took so long to get reply from emails

No one is willing to help and follow up the case

Shipping, still has not arrived. When asked, told I needed to wait. First est delivery was 23 April. Per the company (you) told ups change to usps. This was done date of delivery 23 April.. Now delivery date is 4 May.. pretty much scam the customer to say fast delivery then change it after shipping. I requested refund for shipping. And a 5% overall for the delay. I only received refund shipping. This was a gift for wife’s birthday. Yup, does not arrive on time.. Because your company changed shipping company.

The wallet I ordered was just as I expected at a price point I felt was fair. Delivery was on time without excuses. My only criticism is the lighting in the photos. Pictures are dark, especially with a dark item.

quick shipping and the item was as described

This was the first time shopping with you. It was a fantastic experience. My sunglasses showed up a day or two early, and they were in perfect condition. The description said very good, but I can't imagine them being any better. Thank you so much.

Fast service

Item description was spot on. Transaction was easy and shipped quickly.

Have not heard from TRR after submitting request for item return!!

Great selection, shipping understandably takes a lil while though.

The description was perfect and the shoes are adorable!

I really liked the meterials and the fabric used it is very comfortable

I used the size guide provided to filter by my shoe size (9.5) but the EU appears as 39.5, but this was not the case. After spending $200+ on shoes + shipping and the shoes do not fit, they are a size too small.
Thankfully the RealReal team is helping me with a shipping label so they can resell the shoes, but this does not guarantee I will receive the same amount or more than what I spent.

TERRIBLE experience.

I was sold a pair of glasses that are not what I originally purchased. The ones I received came with prescription lenses, which was never disclosed. When I reached out for help, I was not given any real assistance. It was only after I mentioned contacting my bank that the only solution offered was store credit.
It makes no sense to expect someone to accept store credit from a place that just sent them an incorrect item. I no longer trust this company and will not be using this website again.

I ordered a Burberry XL men’s trench coat, the coat I received was a 42 short trench coat that was not a Burberry I was extremely disappointed. It was sent back I hope they realize the description of the coat I wanted is not the coat they sent. I have severe reservation's about ever ordering anything again I expected much better

The order was improperly packed, and the bracelet arrived damaged

The size listed was completely misleading and since the item was a final sale, I’m stuck with it. I feel it reflects badly on the platform. It was my first purchase and I may not be back.