Package delivered in timely manner. Tote bag was as described. Tracking was good. Package box arrived torn open. Tote bag was not damaged but it had obviously been tampered with. I would like to... See more
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Review summary
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The Real Real sent over a wonderful person to review our belongings and scaffold me through the process of setting up an account. She was professional, warm, thorough, and a great communicator. The r... See more
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I loved having the welcome discount. The description was perfect and shipping was fast. The shoes were better than expected. This is my first purchased on The RealReal and my first PreLoved clothi... See more
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From the beginning of signing up to now, has been smooth. The agent that came to my home was very welcoming & sweet, shes been helpful until now whenever I need assistance. Its my first time selling i... See more
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Company details
Written by the company
The RealReal offers women's and men's luxury fashion brands such as Chanel, Christian Louboutin, Céline, Hermes, Gucci, Louis Vuitton, Manolo Blahnik and Rolex.
Contact info
United States
- mytrr@therealreal.com
- therealreal.com
3.9
Great
131K reviews
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I LOVE LOVE LOVE my bag..it was in even…
I LOVE LOVE LOVE my bag..it was in even better condition than I anticipated. I've gotten so many compliments on this bag
8 May 2026
typo made in address
typo made in address - '738' instead of '739' for street address.
i tried IMMEDIATELY to change it - no help from RealReal.
27 July 2026
Very disappointed with the QC of one of…
Very disappointed with the QC of one of the items. The item should never had been offered due to its terrible smell..
25 July 2026
The dress fit perfectly
The dress fit perfectly, was in excellent condition and came super quickly. No complaints whatsoever.
20 July 2026
Found a great item at a great price
Found a great item at a great price! Shipping time was fantastic! Thank you!
20 July 2026
Often times you list shoes for women…
Often times you list shoes for women but really be for men. There is a huge difference between a Womens 9 and a man's 9. Then the customer has to pay for the return shipping. Its a scam!!!
27 July 2026
Good experience
I've come to trust this vendor now this being my second major purchase. The product was received as shown and described. I like the website, which provides good description, lots of pics, authenticity guarantee, and customer support. I haven't yet had to return anything but feel the terms are fair based on what I read. So for me, all good so far.
25 July 2026
I recently dealt with a customer…
I recently dealt with a customer service issue. the representative, Adam, handled it efficiently and courteously.
11 July 2026
The whole experience was seamless
The whole experience was seamless. From finding what I wanted, to receiving the necklace and it being exactly what was advertised. I couldn’t be happier
24 July 2026
This dress was misrepresented
This dress was misrepresented. It was listed as a Medium, but the actual garment was a size 2. The measurements on the listing were also inaccurate and impossible for the dress. Had the correct size and measurements been provided, I never would have purchased it or incurred a restocking fee. Charging a restocking fee when the listing itself is incorrect is unfair. Please ensure your sizing and measurements are accurate.
27 July 2026
Product was so accurate to the picture…
Product was so accurate to the picture and the quality and service was great
27 July 2026
Do you read your reviews ?
Don't think you even read reviews ...
Shopping is fun on TRR and I enjoy it. It would be great if instead of listing items at S, M, L, if the actual size , when available was listed. Medium is a size 6 or 8 so often I end up sending back an item due to not having information that is clearly listed on the size tag.
selling was a bummer. My items were lost and I was told they were not included in the box and the security camera at TRR confirms that. That is untrue. My item, an expensive one, WAS included and it's somehow now listed on eBay in Chicago. Someone who works there took it. Unprofessional and I won't sell again
26 July 2026
This was my first time ordering from…
This was my first time ordering from this company and I absolutely loved the items I got! Amazing quality.
27 July 2026
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