The RealReal Reviews 

131,229
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Looking at 19,051 reviews, reviewers had a great experience with this company. Customers frequently praise the swift delivery and efficient shipping process, noting that items often arrive on time or even sooner than expected. Many people also found that products arrived in excellent or better-than-described condition, appreciating the accuracy of the item descriptions. Reviewers often highlight the good value and competitive pricing for the quality received, making purchases feel like a great deal. However, some customers also noted discrepancies between the item's description and its actual condition upon arrival. These concerns included issues like stains, missing components, incorrect sizing, or items appearing different from their online photos. A few other people also felt that packaging was sometimes inadequate, or that deliveries were occasionally delayed or mishandled. There were also isolated reports of items not meeting quality expectations or strong odors upon delivery.

What people talk about most

Product

Customers had ambiguous experiences with product, with many expressing satisfaction with their purchases,... See more

Quality

Clients share ambiguous opinions on quality, with many reviewers expressing disappointment as product... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the quick... See more

Price

Users describe ambiguous interactions with price, with many expressing frustration over additional costs like... See more

Order

Consumers find order experiences to be ambiguous, with some reporting easy transactions, quick shipping, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Package delivered in timely manner. Tote bag was as described. Tracking was good. Package box arrived torn open. Tote bag was not damaged but it had obviously been tampered with. I would like to... See more

Company replied

Rated 5 out of 5 stars

The Real Real sent over a wonderful person to review our belongings and scaffold me through the process of setting up an account. She was professional, warm, thorough, and a great communicator. The r... See more

Company replied

Rated 5 out of 5 stars

I loved having the welcome discount. The description was perfect and shipping was fast. The shoes were better than expected. This is my first purchased on The RealReal and my first PreLoved clothi... See more

Company replied

Rated 5 out of 5 stars

From the beginning of signing up to now, has been smooth. The agent that came to my home was very welcoming & sweet, shes been helpful until now whenever I need assistance. Its my first time selling i... See more

Company replied


Company details

  1. Women's Clothing Store
  2. Clothing Store

Written by the company

The RealReal offers women's and men's luxury fashion brands such as Chanel, Christian Louboutin, Céline, Hermes, Gucci, Louis Vuitton, Manolo Blahnik and Rolex.


Contact info

3.9

Great

TrustScore 4 out of 5

131K reviews

5-star
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Asks customers to review

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3.9

All reviews

(131,229)

17,714 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

The packaging was not good

The packaging was not good. The box at the UPS pickup spot was already showing a hole and I could see my product through it. The tape needs to be tighter bound.

The dust bag is terrible quality - the drawstring from one side slipped out immediately as I left the store.

Good thing: The bag I ordered is in amazing condition.

Just wish it was packaged well and in a decent dust bag not this flimsy Realreal one

28 July 2026
Rated 5 out of 5 stars

Really impressed with the text support

Really impressed with the text support. It’s always fast and as of late has been resulting in positive resolutions.

21 July 2026
The RealReal logo

Reply from The RealReal

We're so glad to hear that our text support has been consistently fast and effective in resolving your concerns! Thank you for sharing your positive feedback.

Rated 4 out of 5 stars

I have been buying on the realreal for…

I have been buying on the realreal for years now and the majority of the time, I must give it five stars however there has been times when selling on the realreal it's been a problematic with descriptions of the item that are wrong. Buying has been great but there shipping has gone up again. One more thing with their designer bags they should do like fashionfile and give the option without charging you to return the bag if you don't like it.
I still would give it 5 stars.

28 July 2026
Rated 5 out of 5 stars

Very pleased with this purchase

Very pleased with this purchase, item as described and delivery was well done.

24 July 2026
The RealReal logo

Reply from The RealReal

We're so pleased to hear that you were very happy with your purchase and that the item was as described! It's also wonderful to know that the delivery was well done. Thank you for your positive feedback.

Rated 4 out of 5 stars

Great condition

Great condition - even better than initially stated on the website. I was pleasantly surprised. Kept me in the loop throughout the delivery process.

25 July 2026
Rated 5 out of 5 stars

They are perfect 🩷

Absolutely love their service they are so fast.
Love all the things I have ordered from them.
And you don't have to worry about if they are real or fake. Everything is real 🩷🩷🩷

12 September 2025
The RealReal logo

Reply from The RealReal

We're so happy to hear how much you love our service and the items you've ordered! It's wonderful to know you appreciate our speed and the authenticity of everything.

Rated 1 out of 5 stars

Poor Return experience

The item that came was not as described (missing a strap). When I requested a return, I was not refunded the entire amount. Shipping was not included in the refund so I lost $16. This is ridiculous as the mistake causing the return was not mine

28 July 2026
Rated 3 out of 5 stars

I still haven’t received the order…

I still haven’t received the order weeks later due to the courier not contacting me via sms, call or email. Upon checking the tracking, it says they’ve made multiple attempts to collect payment and deliver which is not true. No one even notified me of a payment. Very disappointed and although the fault is with the courier, surely the company should be aware and follow up on the issue.

21 July 2026
Rated 5 out of 5 stars

Resolve issues

Resolve issues, answer inquires….both were perfect.

28 July 2026
The RealReal logo

Reply from The RealReal

We are so glad to hear that we were able to perfectly resolve your issues and answer all of your inquiries. Your positive feedback is truly appreciated!

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