The RealReal Reviews 

131,153
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Looking at 19,051 reviews, reviewers had a great experience with this company. Customers frequently praise the swift delivery and efficient shipping process, noting that items often arrive on time or even sooner than expected. Many people also found that products arrived in excellent or better-than-described condition, appreciating the accuracy of the item descriptions. Reviewers often highlight the good value and competitive pricing for the quality received, making purchases feel like a great deal. However, some customers also noted discrepancies between the item's description and its actual condition upon arrival. These concerns included issues like stains, missing components, incorrect sizing, or items appearing different from their online photos. A few other people also felt that packaging was sometimes inadequate, or that deliveries were occasionally delayed or mishandled. There were also isolated reports of items not meeting quality expectations or strong odors upon delivery.

What people talk about most

Product

Customers had ambiguous experiences with product, with many expressing satisfaction with their purchases,... See more

Quality

Clients share ambiguous opinions on quality, with many reviewers expressing disappointment as product... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the quick... See more

Price

Users describe ambiguous interactions with price, with many expressing frustration over additional costs like... See more

Order

Consumers find order experiences to be ambiguous, with some reporting easy transactions, quick shipping, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Package delivered in timely manner. Tote bag was as described. Tracking was good. Package box arrived torn open. Tote bag was not damaged but it had obviously been tampered with. I would like to... See more

Company replied

Rated 5 out of 5 stars

The Real Real sent over a wonderful person to review our belongings and scaffold me through the process of setting up an account. She was professional, warm, thorough, and a great communicator. The r... See more

Company replied

Rated 5 out of 5 stars

I loved having the welcome discount. The description was perfect and shipping was fast. The shoes were better than expected. This is my first purchased on The RealReal and my first PreLoved clothi... See more

Company replied

Rated 5 out of 5 stars

From the beginning of signing up to now, has been smooth. The agent that came to my home was very welcoming & sweet, shes been helpful until now whenever I need assistance. Its my first time selling i... See more

Company replied


Company details

  1. Women's Clothing Store
  2. Clothing Store

Written by the company

The RealReal offers women's and men's luxury fashion brands such as Chanel, Christian Louboutin, Céline, Hermes, Gucci, Louis Vuitton, Manolo Blahnik and Rolex.


Contact info

3.9

Great

TrustScore 4 out of 5

131K reviews

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Asks customers to review

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3.9

All reviews

(131,153)

17,661 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

More Revenue More Success

This is what I think about the Real Real the prices are honestly great! I was able to get something for a great deal. It’s a hit or miss. But what I love about it is the customer service. Very quick to respond. Really caters. The only thing I would comment on is the accuracy of the pictures. Picture should highlight the real condition of the item. You would save money on returns and also make money because people would trust you more and buy more. I know this computer can be more profitable in the future. The only thing is the photos. It’s nice that you organize it on the mannequin. But having that extra photo like real time. Can help you make more $

27 July 2026
Rated 5 out of 5 stars

Great website, great products

Great website, easy to navigate and keep track of the products you're interested in! Smooth transaction, fast shipping, product exactly as listed and described. Great staff contacting you after...

26 July 2026
Rated 5 out of 5 stars

Great Quality, Fast Delivery, and Excellent Value

Absolutely delighted with my Balenciaga bag! The quality is excellent and exceeded my expectations. The price was very reasonable for such a beautiful, high-quality bag, and the delivery was impressively fast. The entire purchasing experience was smooth and hassle-free. I’m very pleased with my purchase and would definitely recommend it! 🩷🩷🩷

27 July 2026
Rated 5 out of 5 stars

My experience was good overall

My experience was good overall. My orders arrived on time, and the products I received were authentic. The descriptions matched the actual products, which I appreciated.

One thing I liked is that they clearly let customers know about no return order. However, I wish they provided the serial number so customers could verify the authenticity of the product online before it arrives.

26 July 2026
Rated 5 out of 5 stars

I love TheRealReal

I love TheRealReal! I can always find quality items at a great price. Their customer service is great too. I received a pair of shoes where the hassle was missing and mistakenly not disclosed, and I was refunded immediately after shipping the shoes back (I did not have to pay to return), plus given my shipping costs back. I was very impressed!

18 February 2026
The RealReal logo

Reply from The RealReal

We're so happy to hear you consistently find quality items at great prices and appreciate our customer service! It's wonderful that we could resolve the issue with your shoes so efficiently.

Rated 3 out of 5 stars

I don’t know what happened to Real but…

I don’t know what happened to Real but the sweaters I received have piling all over so it just can’t be an excellent condition, very good yes, but excellent is misleading. Unfortunately, I can’t return them because the sale was final. I am disappointed because I was buying regularly from Real and consigning.

27 July 2026
Rated 5 out of 5 stars

Time and again…

Time and again, the RealReal has been the “real deal” for me. The shipping for this particular order was 5-days earlier than the original estimated arrival - that’s super fast! I am very grateful for this platform, and I share my positive (flawless) experiences with friends and acquaintances. The necklace I received is authentic. Thank You💜

27 July 2026
The RealReal logo

Reply from The RealReal

We are so delighted to hear about your consistently positive experiences and that your recent order arrived so quickly! It's wonderful to know you appreciate our platform and that the necklace met your expectations. Thank you for sharing your flawless experiences!

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