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The Parking Spot Reviews 746

•
TrustScore 4.5 out of 5

4.7

Transportation Service
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Review summary

Created with AI, based on recent reviews

Evaluating 400 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the exceptional service, praising the efficiency and convenience of the entire system, from parking to shuttle transfers. Many people commend the staff for their helpfulness, pleasant attitudes, and professionalism, making their travel experience much smoother. Reviewers also appreciate the timely and frequent shuttle service, ensuring minimal wait times for airport transfers, and the secure feeling of leaving their vehicles. However, some customers also noted issues with extended wait times for shuttles and described some staff as rude or unhelpful. While many found the pricing reasonable, especially when booking in advance, a few mentioned it could be expensive for day-of purchases.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting the convenience, efficiency, and... See more

Staff

Users describe positive interactions with staff, consistently highlighting their friendliness, helpfulness,... See more

Location

People report ambiguous experiences with location, with many reviewers highlighting the convenience and... See more

Price

Clients share ambiguous opinions on price, with many reviewers finding the cost reasonable, fair, and even... See more

User experience

Consumers consistently report a positive user experience, highlighting the ease of use for scheduling,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The young lady (medium build, short hair) who picked us up at abt 10:30pm on Sat 5/16 evening from Term 4 was EXCELLENT! She was as 10 for helpfulness and a 10 for pleasant attitude! At the end of a... See more

Rated 5 out of 5 stars

The Parking Spot is the most reliable and trustworthy off-site airport parking lot. I always feel like my vehicle is safe and free from damage when I park here. I like how I can pre-arrange and pre-pa... See more

Rated 5 out of 5 stars

Easy to reserve, easy to enter parking lot with QR code on app, easy to park, shuttle busses run timely (almost never have to wait and if so, very short time). The whole system is very efficient. Been... See more

Rated 5 out of 5 stars

What makes the company great is that the employees are very nice and the service is convenient. I dropped my license and credit cards on the shuttle. I was concerned about cancelling my credit cards... See more

Company details

  1. Transportation Service

Written by the company

The Parking Spot is more than just a space to park your car. We focus on hospitality, making it easy, comfortable and affordable to get a superior airport parking experience. Founded in 1998, The Parking Spot is the leading near-airport parking company in the United States with 38 locations at 22 airports.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

746 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Best service in Philly

Very friendly, helpful staff.

easy to book online and great communication about parking directions.

Best pick up and delivery service in Philly with regard to help with bags, timing and direct to spot.

8 May 2026
Unprompted review
Rated 5 out of 5 stars

Stress Free Parking

The location is close to the airport. Finding a parking spot in the self park area is easy. The van was there to pick us up before we even got out of the car and was waiting for us at the door of the airport upon our return. The drivers are personable and helpful. The price is reasonable. It is one part of traveling that is stress free!

8 May 2026
Unprompted review
Rated 1 out of 5 stars

Run a mile

Run a mile. Cowboys, rude and don't answer ! I waited 3h to get my car back. The manager is a rude, nasty person . Stay away, you have been warned !

11 May 2026
Unprompted review
Rated 5 out of 5 stars

Friendly and professional drivers

Driver saw me exit my vehicle and drove quickly over to get me. I forgot my charger in my vehicle so he pulled back to it (I had started walking) and let me grab it. On my return, the driver noticed how heavy my luggage was so he offered to take it directly to my vehicle and heave-ho it into my trunk.

Super friendly drivers and excellent location!

7 May 2026
Unprompted review

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