The Parking Spot Reviews 738

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 382 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and the helpful, friendly staff. Many people appreciate the efficiency of the shuttle service, noting that pickups and drop-offs are quick and convenient, making the overall user experience very smooth. The location is also frequently mentioned as being close to the airport, adding to the ease of travel. However, some customers were dissatisfied with the pricing, finding it expensive, especially if not booked in advance. A few other people also felt that the wait times for shuttles could be long, and there were occasional issues with staff being rude or unhelpful.

What people talk about most

Service

Customers had positive experiences with service. Reviewers consistently praise the efficiency and promptness... See more

Staff

Reviewers consistently express satisfaction with the staff, highlighting their friendliness, helpfulness, and... See more

Location

Consumers find location to be ambiguous. Many reviewers appreciate the convenience and proximity to the... See more

Price

Clients share ambiguous opinions on price. Many customers find the pricing reasonable, fair, and affordable,... See more

User experience

Reviewers highlight positive aspects of user experience, consistently praising its ease, efficiency, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The young lady (medium build, short hair) who picked us up at abt 10:30pm on Sat 5/16 evening from Term 4 was EXCELLENT! She was as 10 for helpfulness and a 10 for pleasant attitude! At the end of a... See more

Rated 5 out of 5 stars

Easy to reserve, easy to enter parking lot with QR code on app, easy to park, shuttle busses run timely (almost never have to wait and if so, very short time). The whole system is very efficient. Been... See more

Rated 5 out of 5 stars

Very friendly, helpful staff. easy to book online and great communication about parking directions. Best pick up and delivery service in Philly with regard to help with bags, timing and direct t... See more

Rated 5 out of 5 stars

Shuttles run frequently so you never have to wait too long. It's somewhat expensive if you buy the parking day-of, but the prices are pretty good if you buy in advance. I've parked here several times!... See more


Company details

  1. Transportation Service

Written by the company

The Parking Spot is more than just a space to park your car. We focus on hospitality, making it easy, comfortable and affordable to get a superior airport parking experience. Founded in 1998, The Parking Spot is the leading near-airport parking company in the United States with 38 locations at 22 airports.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

738 reviews

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Excellent location, convenience, & Shuttle Frequency

The experience is excellent. Check in with QR code. Spots are always available. Shuttle's are adequately frequent on both sides and exit is smooth and quick. Ice cold water bottle waiting for me after a long flight is VERY MUCH APPRECIATED. Please don't change that. The fact that you're right next to In n Out is nice too just in case I'm starving getting off the plane I can grab a burger. :-)

16 May 2026
Unprompted review
Rated 5 out of 5 stars

Friendly, Fast and Courteous Service

Friendly, courteous drivers and someone actually answers the phone! Never have to wait long for a shuttle, love that all of Parking Spot 2 is covered parking now. The phone app is easy to navigate, check in and out is very user friendly and love that they have perks and points. I wouldn't use any other parking/shuttle service unless I absolutely had to.

7 May 2026
Unprompted review
Rated 5 out of 5 stars

Goodbye Expensive Airport Garage!!

The ease with which we were able to travel to and from the airport was remarkable and totally unexpected! The staff was so friendly and helpful. No more expensive garage parking for me - it's The Parking Spot from now on!!

4 May 2026
Unprompted review
Rated 5 out of 5 stars

Safe and secure long term parking.

Appreciate the proximity of the Parking Spot East to the Southwest Airlines terminal at the Lambert International Airport in St. Louis. The staff is always timely and courteous. It’s nice they offer you membership to their program giving you perks and discounts.

2 May 2026
Unprompted review
Rated 5 out of 5 stars

Best service in Philly

Very friendly, helpful staff.

easy to book online and great communication about parking directions.

Best pick up and delivery service in Philly with regard to help with bags, timing and direct to spot.

8 May 2026
Unprompted review
Rated 5 out of 5 stars

Stress Free Parking

The location is close to the airport. Finding a parking spot in the self park area is easy. The van was there to pick us up before we even got out of the car and was waiting for us at the door of the airport upon our return. The drivers are personable and helpful. The price is reasonable. It is one part of traveling that is stress free!

8 May 2026
Unprompted review

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