The Parking Spot Reviews 748

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 400 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the exceptional service, praising the efficiency and convenience of the entire system, from parking to shuttle transfers. Many people commend the staff for their helpfulness, pleasant attitudes, and professionalism, making their travel experience much smoother. Reviewers also appreciate the timely and frequent shuttle service, ensuring minimal wait times for airport transfers, and the secure feeling of leaving their vehicles. However, some customers also noted issues with extended wait times for shuttles and described some staff as rude or unhelpful. While many found the pricing reasonable, especially when booking in advance, a few mentioned it could be expensive for day-of purchases.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting the convenience, efficiency, and... See more

Staff

Users describe positive interactions with staff, consistently highlighting their friendliness, helpfulness,... See more

Location

People report ambiguous experiences with location, with many reviewers highlighting the convenience and... See more

Price

Clients share ambiguous opinions on price, with many reviewers finding the cost reasonable, fair, and even... See more

User experience

Consumers consistently report a positive user experience, highlighting the ease of use for scheduling,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The young lady (medium build, short hair) who picked us up at abt 10:30pm on Sat 5/16 evening from Term 4 was EXCELLENT! She was as 10 for helpfulness and a 10 for pleasant attitude! At the end of a... See more

Rated 5 out of 5 stars

The Parking Spot is the most reliable and trustworthy off-site airport parking lot. I always feel like my vehicle is safe and free from damage when I park here. I like how I can pre-arrange and pre-pa... See more

Rated 5 out of 5 stars

Easy to reserve, easy to enter parking lot with QR code on app, easy to park, shuttle busses run timely (almost never have to wait and if so, very short time). The whole system is very efficient. Been... See more

Rated 5 out of 5 stars

What makes the company great is that the employees are very nice and the service is convenient. I dropped my license and credit cards on the shuttle. I was concerned about cancelling my credit cards... See more


Company details

  1. Transportation Service

Written by the company

The Parking Spot is more than just a space to park your car. We focus on hospitality, making it easy, comfortable and affordable to get a superior airport parking experience. Founded in 1998, The Parking Spot is the leading near-airport parking company in the United States with 38 locations at 22 airports.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

748 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Friendly and professional drivers

Driver saw me exit my vehicle and drove quickly over to get me. I forgot my charger in my vehicle so he pulled back to it (I had started walking) and let me grab it. On my return, the driver noticed how heavy my luggage was so he offered to take it directly to my vehicle and heave-ho it into my trunk.

Super friendly drivers and excellent location!

7 May 2026
Unprompted review
Rated 5 out of 5 stars

Reliable, safe parking experience

Shuttles run frequently so you never have to wait too long. It's somewhat expensive if you buy the parking day-of, but the prices are pretty good if you buy in advance. I've parked here several times!

25 April 2026
Unprompted review
Rated 5 out of 5 stars

So Convenient and Safe

I loved that when we got off the shuttle, our car was 20 steps from the shuttle. I didn't have to walk a long way trying to remember where I had parked the car. Both shuttle drivers were super nice and the lady at the counter when we went inside was also very helpful. I felt like my car was a lot more secure at The Parking Spot compared to what I saw at the airport economy lot.

4 May 2026
Unprompted review
Rated 5 out of 5 stars

I highly recommend The Parking spot

I highly recommend The Parking spot. The staff and drivers are all so nice and they come to pick you up at your car and drop you off at your car when you get back and help with your bags. It's so nice to know the vehicle is safe and under cover.

30 April 2026
Unprompted review
Rated 5 out of 5 stars

Efficient and reliable

Easy to reserve, easy to enter parking lot with QR code on app, easy to park, shuttle busses run timely (almost never have to wait and if so, very short time). The whole system is very efficient. Been using Parking Spot for years now and they just keep getting better!

5 May 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look