The Parking Spot Reviews 738

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 382 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and the helpful, friendly staff. Many people appreciate the efficiency of the shuttle service, noting that pickups and drop-offs are quick and convenient, making the overall user experience very smooth. The location is also frequently mentioned as being close to the airport, adding to the ease of travel. However, some customers were dissatisfied with the pricing, finding it expensive, especially if not booked in advance. A few other people also felt that the wait times for shuttles could be long, and there were occasional issues with staff being rude or unhelpful.

What people talk about most

Service

Customers had positive experiences with service. Reviewers consistently praise the efficiency and promptness... See more

Staff

Reviewers consistently express satisfaction with the staff, highlighting their friendliness, helpfulness, and... See more

Location

Consumers find location to be ambiguous. Many reviewers appreciate the convenience and proximity to the... See more

Price

Clients share ambiguous opinions on price. Many customers find the pricing reasonable, fair, and affordable,... See more

User experience

Reviewers highlight positive aspects of user experience, consistently praising its ease, efficiency, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The young lady (medium build, short hair) who picked us up at abt 10:30pm on Sat 5/16 evening from Term 4 was EXCELLENT! She was as 10 for helpfulness and a 10 for pleasant attitude! At the end of a... See more

Rated 5 out of 5 stars

Easy to reserve, easy to enter parking lot with QR code on app, easy to park, shuttle busses run timely (almost never have to wait and if so, very short time). The whole system is very efficient. Been... See more

Rated 5 out of 5 stars

Very friendly, helpful staff. easy to book online and great communication about parking directions. Best pick up and delivery service in Philly with regard to help with bags, timing and direct t... See more

Rated 5 out of 5 stars

Shuttles run frequently so you never have to wait too long. It's somewhat expensive if you buy the parking day-of, but the prices are pretty good if you buy in advance. I've parked here several times!... See more


Company details

  1. Transportation Service

Written by the company

The Parking Spot is more than just a space to park your car. We focus on hospitality, making it easy, comfortable and affordable to get a superior airport parking experience. Founded in 1998, The Parking Spot is the leading near-airport parking company in the United States with 38 locations at 22 airports.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

738 reviews

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1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

The experience was great

The experience was great. The price is great compared to DIA parking. The service was spot on as well. Picked up and dropped off at my car is a plus. Great job

16 May 2026
Unprompted review
Rated 5 out of 5 stars

EXCELLENT customer service + attitude.

The young lady (medium build, short hair) who picked us up at abt 10:30pm on Sat 5/16 evening from Term 4
was EXCELLENT! She was as 10 for helpfulness and a 10 for pleasant attitude! At the end of a LONG day,
LONG travels, tired and exhausted, she was WONDERFUL. She's the reason we continue to use Parking Spot! She deserves a day off w/PAY!

16 May 2026
Unprompted review
Rated 5 out of 5 stars

Got a car jump from worker

The parking spot is always great, and so are the drivers. When i got back from my trip, my car battery was dead. One of the workers, Yosef, was nice enough to give me a jump and get home. Very polite gentleman! I was at the Dallas Love field parking spot.

19 May 2026
Unprompted review
Rated 5 out of 5 stars

I loved the Parking Spot 1

I loved the Parking Spot 1. I have never used any kind of parking place like this before. I downloaded the app, prepaid, and left my car in a covered parking spot for 5 days. I couldn't get my code to scan for entry (not so good with the tech), but the very kind woman working at the gate helped me. She was so patient. As soon as we parked and got out of my vehicle, the shuttle was there waiting. The driver was so sweet. He grabbed our bags and loaded them for us, and unloaded them at the terminal. When we returned we only had to wait a couple of minutes before the shuttle picked us up. It was a different driver but equally kind and helpful. I also really like that you can scan a QR code and tip your driver if you want! It was so nice. I rarely have cash on me so I appreciated being able to tip in that manner. I will use them every time I fly out of Hobby from now on.

12 May 2026
Unprompted review
Rated 5 out of 5 stars

what matters when traveling

I give them 5 star for 24hr customer service and shuttle to airport always available. Price is fair. my car is protected. that's all that matters to me.

8 May 2026
Unprompted review
Rated 5 out of 5 stars

Love using the Parking Spot

Love using the Parking Spot. It is strategically located to the airport, pickup from vehicle and airport is done seamlessly, and the staff is wonderful. They are pleasant, and very helpful!

9 May 2026
Unprompted review

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