The Modern House Reviews 67

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and kind demeanor, making the entire process pleasant and stress-free. The service provided is frequently highlighted as exceptional, with many people appreciating the efficiency, clear communication, and personalized approach that led to quick sales and smooth transactions. Reviewers also noted the outstanding user experience, from initial appraisals and beautiful photography to effective viewing arrangements and expert guidance. However, some customers mentioned occasional communication issues, with a few experiencing a lack of consistent updates or dealing with multiple agents. A small number of people also felt that the company was not the right fit for their specific property, leading to a sense of dissatisfaction with the initial encounter.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their professionalism, helpfulness, and... See more

Service

People report positive experiences with service. Customers consistently praise the excellent and seamless... See more

User experience

Customers had positive experiences with the overall user experience. Many reviewers highlighted the... See more

Based on these reviews

Rated 5 out of 5 stars

Really good from start to finish. They were always able to schedule viewing times that suited us, even at short notice. Emily McEwan was so helpful and encouraging throughout - once we had the survey... See more

Rated 5 out of 5 stars

We have no hesitation in giving a big 5 stars to The Modern House / Inigo. Beth Moran handled the initial appraisal and listing for us and was an absolute delight to work with. A huge thank you to the... See more

Rated 5 out of 5 stars

We dealt directly with Olivia at Inigo on our house sale - and she was a pleasure to deal with from start to finish. She went above and beyond any agent we’ve ever used before, communication was excel... See more

Rated 5 out of 5 stars

We sold our house through TMH. Felix was incredibly friendly and helpful from start to completion, he provided us with sound advice and really went above and beyond to help with our onward purchase. Z... See more

Rated 1 out of 5 stars

Twice tried to organise viewings of a property with the Modern House and twice cancelled then told the property is off the market as an offer had been accepted. All when we were serious potential cash... See more

Rated 1 out of 5 stars

My husband and I approached Inigo on the back of a recommendation from other property owners, who have worked with them on marketing their period homes. We went in with an open mind, after carefully... See more

Rated 3 out of 5 stars

We sold our house fairly quickly through Modern House and were largely happy with the experience. They get your property out to a wider market which is a big plus, however the downside of that... See more

Rated 5 out of 5 stars

A complete breath of fresh air. We had been stuck in the doldrums with our previous agent and wish that we had turned to Inigo earlier. Engaged, intelligent, proactive, strategic and reassuring. It ac... See more

Rated 5 out of 5 stars

We have just completed on the sale of our house with Inigo and cannot recommend them enough. We were under offer within a few weeks of marketing. Manon managed the sale process for us and she really w... See more

Rated 5 out of 5 stars

Working with the Modern House was the best decision when it came to selling our flat. We worked with their wonderful team, Willo, Harvir and Emily. They are all so genuine, professional and kind. We f... See more

Rated 5 out of 5 stars

I worked with Felix on my first home purchase and I thought he was very friendly and agreeable. I felt comfortable speaking with him as opposed to high-street estate agents. He was very good about sta... See more

Rated 5 out of 5 stars

I have sold a London flat and a house in Kent with TMH/Inigo, and both times the experience was outstanding. They are head and shoulders above other agents I have worked with. From the appraisal thro... See more

Rated 5 out of 5 stars

Very professional estate agency with wonderful properties. From the start my Sales Advisor Felix North was very helpful. He was knowledgeable and competent and, even though I was a novice in this h... See more

Rated 5 out of 5 stars

The Inigo team sold our thatched cottage within just six weeks, despite the quiet housing market. I was genuinely impressed by the team’s high standards and professional handling throughout the proce... See more

Rated 5 out of 5 stars

We have recently sold our house through the Modern House and have had a seamless experience from appraisal through to sale. We were super impressed by their viewing agent process, using a local archit... See more

Rated 5 out of 5 stars

Best experience I’ve had with an estate agent! The team were always communicative and friendly which made the whole experience (almost) stress free. My questions were always answered quickly and they... See more

Rated 5 out of 5 stars

Only good words to say about TMH, and in particular Manon who was working with us on the flat sale. Her attention to detail and proactiveness made everything a very smooth and enjoyable process. Can h... See more

Rated 5 out of 5 stars

We had an excellent service from The Modern House from the valuation, to the beautiful photography and listing which turned into accurate viewings with quick offers. Vanessa continued to be our main p... See more

Rated 5 out of 5 stars

Fantastic support. Felix from The Modern House has been a tremendous source of help and support with the purchase of our new home. He was very clear and honest in his communication, perfectly reach... See more

Rated 5 out of 5 stars

The agents are very personable and get to know you and your property. They were always on hand to help reduce any stresses and easily contactable. I have recommended to other friends for their excelle... See more

Rated 5 out of 5 stars

The Modern house were excellent from start to finish. We have been really impressed with the service we have received, they understood us and have been friendly but very professional. Thank you Minni... See more

Rated 5 out of 5 stars

I have been dealing with The modern house from house search to completion and it has been a real success throughout ! Clear communication provided and the staff is wonderful ! Thank you to Manon and O... See more

Rated 5 out of 5 stars

We have just exchanged on our property which we sold through Modern House. The team have been absolutely brilliant from start to finish. There has literally been no stress which is a rare thing when... See more

Rated 5 out of 5 stars

The Inigo staff understood the special nature of our 18th-century townhouse and were intelligent and responsive in the service they gave. The quality of the photography was outstanding and the write u... See more

Rated 5 out of 5 stars

We had an excellent experience with The Modern House selling our flat in East London. Particularly after I made the mistake of first listing with another agency, the Modern House's effectiveness and p... See more

Rated 5 out of 5 stars

Manon, Isadora and the team at The Modern House have made the purchase of my first home absolutely seamless. From start to finish they were incredibly helpful, professional, and efficient. I can't rec... See more

Rated 5 out of 5 stars

The Modern House presented the house for sale beautifully. Great photos and website. They also added a film on Instagram. The team were friendly and helpful.

Rated 5 out of 5 stars

I recently sold my flat in London through The Modern House, and the experience was excellent from start to finish. A special thank you to Emily McEwan and the team for their professionalism, respons... See more

Rated 5 out of 5 stars

A genuinely five-star service. Caring, attentive and approachable all round, and which made the whole process for us all the easier and better.

Rated 5 out of 5 stars

I have just completed a property purchase today through the Modern House and have had the most incredible experience working with them. From the incredible curation of the website and listings, to... See more

Rated 5 out of 5 stars

Felix North was very professional from the beginning and made purchasing a flat long distance very smooth and easy. I can fully recommend The Modern House and Felix in particular.

Rated 5 out of 5 stars

Imogen was really helpful and efficient whenever needed and I am very grateful to have her as a middleman for the whole process.

Rated 5 out of 5 stars

I have just sold a mid-century house that had been in my family for 60 years via The Modern House. This estate agent has a good reputation and had sold several neighbouring properties, but I was ini... See more

Rated 5 out of 5 stars

I couldn’t have asked for a better estate agent to support me in the sale of my house in Hackney — particularly given a very disappointing experience with a prior agent. As a first-time seller n... See more


Company details

  1. Furniture Store
  2. Real Estate Agency
  3. Real Estate Agents

Information provided by various external sources

“An estate agency like no other, The Modern House sells the most incredible design-led homes in the UK” – Evening Standard


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

67 reviews

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Rated 1 out of 5 stars

Inigo Dreadful communication terrible the…

Dreadful communication terrible the proposed valuer lied about marketing and always to busy to answer problems after only 2 weeks on market with Inigo sister company the allocated person on 30 mins away does not even want to visit the house she is supposed to negotiate on behalf !… do not employ them it’s hopeless

24 September 2024
Unprompted review
Rated 1 out of 5 stars

Too many chefs and not enough cooks

Had an incredibly frustrating experience attempting to launch our property on to the market with Inigo, dealing with over 4 individuals before we were even allocated our 'Sales Advisor'. Completely wasted my time preparing the house for a photo shoot (which was a three hour drive away), only to be told on the morning of the shoot, that the photographer was actually in Portugal. A simple confirmation email to both myself and the photographer a few days beforehand could have saved so much time. Definitely too many chefs and not enough cooks. Despite their convincing sales pitches and charming interior shots, there are too many colleagues obviously having trouble working together towards the same goal... I would continually receive endless 'out of office' emails, and have to leave endless phone messages - alarm bells had started ringing. I recommend sticking to local agents who are familiar with the area, meet you in person and know the property. Our local agent came to the rescue, sent a photographer over that same day, has a dedicated sales team and charge half the agency fee.

30 August 2024
Unprompted review
Rated 1 out of 5 stars

The most stressful and traumatic…

The most stressful and traumatic experience of buying a home ever.This review is about Inigo, a sister agency to the Modern House.

Inigo is an online agency and is not your traditional agent- this means you rarely speak to the same person, they have no understanding of local areas, and when more than one party are interested in a house, they don’t have another property to make another sale- so it’s in their interest to set up what felt like a dog fight.

For three months we put down offers on a house, having been told by Inigo that “they don’t do sealed bids”, which we ended up arriving at. We won the sealed bid, however we now know that we were bidding against ourselves in the final stages. Up until that point, our offers were used 3 times to get the other party to raise their offer. They even used our offer as leverage when it had expired! Once we had won the sealed bid, we discovered that the agents knew we were going to get gazumped and didn’t try to prevent it or give us a fair chance at offering again.

This whole process caused a lot of mental health issues and personal trauma for us. We now know that the other bidders had a mutual friend with the sellers. We were never going to secure this home. We feel used and exploited. This would never happen with a traditional agent- USE HIGH STREET ESTATE AGENTS- not this terrible company.

Inigo are inexperienced and unprofessional and it should be illegal for them to be responsible for large sums of money.

I urge people to look past the *great* branding advice and pictures that they use to charge a premium. They didn’t even do proper due diligence- saying they didn’t do sealed bids is a joke as that’s a standard practice. It was like dealing with children.

14 June 2024
Unprompted review
Rated 5 out of 5 stars

Excellent and professional service.

The service that they offered and we received was first class. We have no complaint about their service, both our telephone calls and emails were answered quickly, efficiently and professionally.
We would certainly recommend them and more importantly use them again.

27 July 2023
Unprompted review
Rated 1 out of 5 stars

Looks good, bad taste!

Arranged to view a property on a Sunday, travelled 3 1/2hrs to the appointment, waited and waited, a no show on their part, no phone call, a whole day wasted, never any explanation offered! Lovely pictures, lousy service!

5 September 2022
Unprompted review

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