The Modern House Reviews 67

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and kind demeanor, making the entire process pleasant and stress-free. The service provided is frequently highlighted as exceptional, with many people appreciating the efficiency, clear communication, and personalized approach that led to quick sales and smooth transactions. Reviewers also noted the outstanding user experience, from initial appraisals and beautiful photography to effective viewing arrangements and expert guidance. However, some customers mentioned occasional communication issues, with a few experiencing a lack of consistent updates or dealing with multiple agents. A small number of people also felt that the company was not the right fit for their specific property, leading to a sense of dissatisfaction with the initial encounter.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their professionalism, helpfulness, and... See more

Service

People report positive experiences with service. Customers consistently praise the excellent and seamless... See more

User experience

Customers had positive experiences with the overall user experience. Many reviewers highlighted the... See more

Based on these reviews

Rated 5 out of 5 stars

Really good from start to finish. They were always able to schedule viewing times that suited us, even at short notice. Emily McEwan was so helpful and encouraging throughout - once we had the survey... See more

Rated 5 out of 5 stars

We have no hesitation in giving a big 5 stars to The Modern House / Inigo. Beth Moran handled the initial appraisal and listing for us and was an absolute delight to work with. A huge thank you to the... See more

Rated 5 out of 5 stars

We dealt directly with Olivia at Inigo on our house sale - and she was a pleasure to deal with from start to finish. She went above and beyond any agent we’ve ever used before, communication was excel... See more

Rated 5 out of 5 stars

We sold our house through TMH. Felix was incredibly friendly and helpful from start to completion, he provided us with sound advice and really went above and beyond to help with our onward purchase. Z... See more

Rated 1 out of 5 stars

Twice tried to organise viewings of a property with the Modern House and twice cancelled then told the property is off the market as an offer had been accepted. All when we were serious potential cash... See more

Rated 1 out of 5 stars

My husband and I approached Inigo on the back of a recommendation from other property owners, who have worked with them on marketing their period homes. We went in with an open mind, after carefully... See more

Rated 3 out of 5 stars

We sold our house fairly quickly through Modern House and were largely happy with the experience. They get your property out to a wider market which is a big plus, however the downside of that... See more

Rated 5 out of 5 stars

A complete breath of fresh air. We had been stuck in the doldrums with our previous agent and wish that we had turned to Inigo earlier. Engaged, intelligent, proactive, strategic and reassuring. It ac... See more

Rated 5 out of 5 stars

We have just completed on the sale of our house with Inigo and cannot recommend them enough. We were under offer within a few weeks of marketing. Manon managed the sale process for us and she really w... See more

Rated 5 out of 5 stars

Working with the Modern House was the best decision when it came to selling our flat. We worked with their wonderful team, Willo, Harvir and Emily. They are all so genuine, professional and kind. We f... See more

Rated 5 out of 5 stars

I worked with Felix on my first home purchase and I thought he was very friendly and agreeable. I felt comfortable speaking with him as opposed to high-street estate agents. He was very good about sta... See more

Rated 5 out of 5 stars

I have sold a London flat and a house in Kent with TMH/Inigo, and both times the experience was outstanding. They are head and shoulders above other agents I have worked with. From the appraisal thro... See more

Rated 5 out of 5 stars

Very professional estate agency with wonderful properties. From the start my Sales Advisor Felix North was very helpful. He was knowledgeable and competent and, even though I was a novice in this h... See more

Rated 5 out of 5 stars

The Inigo team sold our thatched cottage within just six weeks, despite the quiet housing market. I was genuinely impressed by the team’s high standards and professional handling throughout the proce... See more

Rated 5 out of 5 stars

We have recently sold our house through the Modern House and have had a seamless experience from appraisal through to sale. We were super impressed by their viewing agent process, using a local archit... See more

Rated 5 out of 5 stars

Best experience I’ve had with an estate agent! The team were always communicative and friendly which made the whole experience (almost) stress free. My questions were always answered quickly and they... See more

Rated 5 out of 5 stars

Only good words to say about TMH, and in particular Manon who was working with us on the flat sale. Her attention to detail and proactiveness made everything a very smooth and enjoyable process. Can h... See more

Rated 5 out of 5 stars

We had an excellent service from The Modern House from the valuation, to the beautiful photography and listing which turned into accurate viewings with quick offers. Vanessa continued to be our main p... See more

Rated 5 out of 5 stars

Fantastic support. Felix from The Modern House has been a tremendous source of help and support with the purchase of our new home. He was very clear and honest in his communication, perfectly reach... See more

Rated 5 out of 5 stars

The agents are very personable and get to know you and your property. They were always on hand to help reduce any stresses and easily contactable. I have recommended to other friends for their excelle... See more

Rated 5 out of 5 stars

The Modern house were excellent from start to finish. We have been really impressed with the service we have received, they understood us and have been friendly but very professional. Thank you Minni... See more

Rated 5 out of 5 stars

I have been dealing with The modern house from house search to completion and it has been a real success throughout ! Clear communication provided and the staff is wonderful ! Thank you to Manon and O... See more

Rated 5 out of 5 stars

We have just exchanged on our property which we sold through Modern House. The team have been absolutely brilliant from start to finish. There has literally been no stress which is a rare thing when... See more

Rated 5 out of 5 stars

The Inigo staff understood the special nature of our 18th-century townhouse and were intelligent and responsive in the service they gave. The quality of the photography was outstanding and the write u... See more

Rated 5 out of 5 stars

We had an excellent experience with The Modern House selling our flat in East London. Particularly after I made the mistake of first listing with another agency, the Modern House's effectiveness and p... See more

Rated 5 out of 5 stars

Manon, Isadora and the team at The Modern House have made the purchase of my first home absolutely seamless. From start to finish they were incredibly helpful, professional, and efficient. I can't rec... See more

Rated 5 out of 5 stars

The Modern House presented the house for sale beautifully. Great photos and website. They also added a film on Instagram. The team were friendly and helpful.

Rated 5 out of 5 stars

I recently sold my flat in London through The Modern House, and the experience was excellent from start to finish. A special thank you to Emily McEwan and the team for their professionalism, respons... See more

Rated 5 out of 5 stars

A genuinely five-star service. Caring, attentive and approachable all round, and which made the whole process for us all the easier and better.

Rated 5 out of 5 stars

I have just completed a property purchase today through the Modern House and have had the most incredible experience working with them. From the incredible curation of the website and listings, to... See more

Rated 5 out of 5 stars

Felix North was very professional from the beginning and made purchasing a flat long distance very smooth and easy. I can fully recommend The Modern House and Felix in particular.

Rated 5 out of 5 stars

Imogen was really helpful and efficient whenever needed and I am very grateful to have her as a middleman for the whole process.

Rated 5 out of 5 stars

I have just sold a mid-century house that had been in my family for 60 years via The Modern House. This estate agent has a good reputation and had sold several neighbouring properties, but I was ini... See more

Rated 5 out of 5 stars

I couldn’t have asked for a better estate agent to support me in the sale of my house in Hackney — particularly given a very disappointing experience with a prior agent. As a first-time seller n... See more


Company details

  1. Furniture Store
  2. Real Estate Agency
  3. Real Estate Agents

Information provided by various external sources

“An estate agency like no other, The Modern House sells the most incredible design-led homes in the UK” – Evening Standard


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

67 reviews

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Rated 5 out of 5 stars

Best experience I’ve had with an estate…

Best experience I’ve had with an estate agent! The team were always communicative and friendly which made the whole experience (almost) stress free. My questions were always answered quickly and they went above and beyond to give a fab experience when choosing our new home!

19 August 2025
Unprompted review
Rated 5 out of 5 stars

Five star service

A genuinely five-star service. Caring, attentive and approachable all round, and which made the whole process for us all the easier and better.

29 July 2025
Unprompted review
Rated 5 out of 5 stars

The Modern house were excellent from…

The Modern house were excellent from start to finish. We have been really impressed with the service we have received, they understood us and have been friendly but very professional. Thank you Minnie for all you have done. We are so excited about our new house!

29 July 2025
Unprompted review
Rated 5 out of 5 stars

Marvellous Modern House!

We have just exchanged on our property which we sold through Modern House. The team have been absolutely brilliant from start to finish. There has literally been no stress which is a rare thing when selling a home! Very happy with their service.

28 July 2025
Unprompted review
Rated 5 out of 5 stars

Start your search here

The Modern House is a highly pleasant experience from start to finish, beginning with the website which is a showcase of some of the most beautiful and inspiring properties in the UK.

28 July 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic support.

Fantastic support.

Felix from The Modern House has been a tremendous source of help and support with the purchase of our new home. He was very clear and honest in his communication, perfectly reachable and flexible in addressing our demands in dialogue with the seller. A fabulous experience overall.

26 July 2025
Unprompted review
Rated 5 out of 5 stars

Felix, Zoe and Morgan were fabulous!

We sold our house through TMH. Felix was incredibly friendly and helpful from start to completion, he provided us with sound advice and really went above and beyond to help with our onward purchase. Zoe completed the appraisal and was spot on with the valuation. Morgan onboarded us and arranged the photographs which were beautiful. They made sure the right people came through the door and we were lucky to be under offer shortly after going to market. Thank you so much to all the team, we will absolutely be using them again in the future.

27 June 2025
Unprompted review
Rated 5 out of 5 stars

Favourable experience with first home purchase

I worked with Felix on my first home purchase and I thought he was very friendly and agreeable. I felt comfortable speaking with him as opposed to high-street estate agents. He was very good about staying in touch and was very responsive and understanding. I thought he and I got on well and I believe the whole process was as smooth and as stress-free as one could possibly achieve in the London market thanks to his diligence.

27 June 2025
Unprompted review
Rated 5 out of 5 stars

First class experience

We have no hesitation in giving a big 5 stars to The Modern House / Inigo. Beth Moran handled the initial appraisal and listing for us and was an absolute delight to work with. A huge thank you to the wonderful Felix North who was there by our side throughout the viewings, offers and conveyancing process. He handled all aspects of the sale professionally and calmly, and with good humour, stepping in at key moments to offer clear advice and maintain good open communications between all parties. We had absolute faith in him. Thank you.

16 July 2025
Unprompted review
Rated 5 out of 5 stars

We have recently sold our house through…

We have recently sold our house through the Modern House and have had a seamless experience from appraisal through to sale. We were super impressed by their viewing agent process, using a local architect to really bring the story of our house to life to prospective buyers. A special shout-out to Felix, our agent, who has been integral to the smooth running of our sale — nothing has ever been too much for him and the experience really has been seamless.

18 July 2025
Unprompted review
Rated 5 out of 5 stars

Very professional estate agency

Very professional estate agency with wonderful properties. From the start my Sales Advisor Felix North was very helpful. He was knowledgeable and competent and, even though I was a novice in this house buying journey as a single person, he guided me through in his thoughtful and kind way. He is a credit to the company.

18 July 2025
Unprompted review
Rated 5 out of 5 stars

Top experience selling with The Modern House

We had an excellent experience with The Modern House selling our flat in East London. Particularly after I made the mistake of first listing with another agency, the Modern House's effectiveness and premium service level was immediately clear. They were lovely to deal with, but more importantly highly dedicated and proficient. Thanks especially to Imogen and Emma!

6 June 2025
Unprompted review
Rated 5 out of 5 stars

Incredible efficiency, care, and warmth!

I have just completed a property purchase today through the Modern House and have had the most incredible experience working with them.
From the incredible curation of the website and listings, to the degree of warmth, care, and attention to detail I experienced throughout the process - I couldn't recommend them more.
The seller's estate agent was incredibly generous with her time and care, which, particularly as a first time buyer, made the process a lot gentler. Her efficiency (I believe!) is unmatched!
I feel very appreciative of having navigated a property purchase through them - their ethos of bringing humanity to an often intimidating and clinical process was a breath of fresh air.

13 June 2025
Unprompted review
Rated 5 out of 5 stars

Property Purchase

Imogen was really helpful and efficient whenever needed and I am very grateful to have her as a middleman for the whole process.

6 June 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

The Modern House presented the house for sale beautifully. Great photos and website. They also added a film on Instagram. The team were friendly and helpful.

4 June 2025
Unprompted review
Rated 5 out of 5 stars

Wonderful first time buyer experience

From initial viewing enquiry to completion, the Modern House has made our first time buyer experience uncomplicated and easy. We were assisted by Will Baring who has been nothing short of proficient, professional and quick to respond to any enquiries or address any concerns. We are very pleased with our experience and highly recommend the Modern House.

24 March 2025
Unprompted review
Rated 1 out of 5 stars

Twice tried to organise viewings of a…

Twice tried to organise viewings of a property with the Modern House and twice cancelled then told the property is off the market as an offer had been accepted. All when we were serious potential cash buyers and could have potentially got the sellers more money. Perhaps not the agents priority to do so…. I think I also dealt with three people in their agency so I expect comms may have been lacking which given the types of property they sell is surprising. We have two properties that are of the type they would sell so long term they may have missed out here…

23 April 2025
Unprompted review
Rated 5 out of 5 stars

Top marks for Inigo/The Modern House

From the initial contact with Inigo/The Modern house, we felt heard and understood. The appraiser Kate was knowledgeable and professional and crafted a story around our unique cottage that showed she understood the charm of our property. The photographer they sent to shoot the house produced some absolutely beautiful images which captured the essence of our home. We were handed off to Imogen, who handled the sale and liaised with the solicitors and buyers. She was always available with advice and ready to respond when things went quickly with the sale. Imogen has a very lovely personality and level head, which was much appreciated during the tricky ins and outs of selling a property in the UK. All in all, we highly recommend Inigo/The Modern House.

4 April 2025
Unprompted review

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