While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and proactive approach, often highlighting specific individuals who went above and beyond. Many people appreciate the clear and timely communication, as well as the efficiency in handling issues and providing sound advice throughout various processes. The overall service is frequently described as superb, with consumers noting a smooth and hassle-free experience. However, some customers also noted slow response times and a lack of follow-up, with some reporting difficulties in getting a reply or receiving promised callbacks. A few other people also felt that the service was poor, citing issues with property management, a lack of engagement, and even instances where their properties were refused for marketing without clear explanation.

What people talk about most

Staff

Users describe positive interactions with staff, often highlighting their helpfulness, professionalism, and... See more

Service

Clients share ambiguous opinions on service. Many customers report positive experiences, highlighting... See more

Response time

Consumers have mixed experiences with response times. Many customers praise the promptness and efficiency of... See more

Customer service

Reviewers highlight ambiguous aspects of customer service. While many customers praise agents for being... See more

Location

Reviewers mention ambiguous feedback about location. Some customers had positive experiences, such as selling... See more

Based on these reviews

Rated 4 out of 5 stars

Once the house was on the market it felt like we and Savills worked together as a team. Adam provided sound advice and steered us through a sometimes very frustrating process with a cool head. Victor... See more

Company replied

Rated 4 out of 5 stars

Been renting with Savills for four years, no complains so far aside from rising rent, but it’s not their fault. Experience with property managers might differ, but our manager Angus Wong is always hel... See more

Company replied

Rated 5 out of 5 stars

Great team at Savills, Farnham, under Patterdale-Terrier-in-charge, Gina, who leads a relaxed atmosphere. Thanks for all the laughter, Helen, Rory, Alisa (? spelling), Chloe, Max. And big thanks to Qu... See more

Company replied

Rated 5 out of 5 stars

From putting our house on the market some months ago through to completion of the sale, the service from Savilles and in particular Claire Dwyer, has been superb! Claire has been tenacious, profession... See more

Company replied

Rated 5 out of 5 stars

We have had a great experience with our property manager, Roshni Jethwa over the past few years. She has been very helpful, responsive, and professional throughout. What really stands out is her... See more

Company replied

Rated 1 out of 5 stars

I have just received yet another mailing from Savills (Truro), offering their services in selling my house. This is ironic, in that we have phoned them twice to get a valuation, but no-one returns the... See more

Company replied

Rated 1 out of 5 stars

I’d give zero stars if I could! My experience with Savills as the managing agent for a rental property has been beyond awful. The place was in a terrible condition when I moved in. Absolutel... See more

Company replied

Rated 5 out of 5 stars

We're so happy today, as our property had been completed the transaction, with the great supports and cooperation with the Savills Manchester office. Especially thanks to Ryan Griffin, Olivia Nunn and... See more

Company replied

Rated 5 out of 5 stars

I recently worked with Savills (Wilmslow) for my purchase while using a different agent for my sale, and frankly, there was no comparison. Lucy, in particular, was outstanding. She went far beyond her... See more

Company replied

Rated 1 out of 5 stars

Disappointing. I reached out to Savills Rural lettings in Oxford regarding a property I was very interested in. I submitted a web enquiry, and made 3 separate phone calls and each time was... See more

Company replied

Rated 5 out of 5 stars

Samantha Jack - Savills in Salisbury Samantha has been absolutely wonderful. Even though I don't live nearby, she has gone out of her way to be helpful and attentative. When I visited to collect so... See more

Company replied

Rated 5 out of 5 stars

Here I am referencing Angus Wong: We like his speed of response to queries and any issues arising and we trust the advice and support we are given. We are also impressed with the flow of informatio... See more

Company replied

Rated 5 out of 5 stars

There are estate agents and estate agents, and then there is Claire Dwyer from Savills, who is special, very special. She made the whole process of buying our new home an absolute pleasure, and she w... See more

Company replied

Rated 5 out of 5 stars

Sue and Steven helped us sell our house for the asking price then find an alternative property in record time when our original house purchase fell through. They were professional and responded quick... See more

Company replied

Rated 5 out of 5 stars

We had a fantastic experience with Giles, who absolutely pulled out all the stops in selling our house. From the first phone call with him through to completion, he exceeded our expectations in te... See more

Company replied

Rated 2 out of 5 stars

We listed our flat with Savills in Canary Wharf back in September, and honestly, the experience has been pretty disappointing. We’ve only had a small number of viewings, and every time we’ve had to... See more

Company replied

Rated 5 out of 5 stars

From the first viewing to the completion, we had a very good experience with Savills, they are professional, pleasant and extremely helpful. They went out of their way to assist us in everyway possibl... See more

Company replied

Rated 1 out of 5 stars

We have a commercial property in London which we want to sell. I called Savills and they point blank refused to market the property, even though it's a prime location in Kensington High Street. They d... See more

Rated 5 out of 5 stars

We were very happy with the purchase of our house through Savills at Henley. Claire was our main point of contact and was highly efficient in dealing with our purchase. She did her utmost best to make... See more

Company replied

Rated 1 out of 5 stars

Slow response times, illegal fees, and a singular concern for the bottom line and their landlords, in our case a South African CEO (Warrrick Fulford). Our part-renewal dragged on for four months, with... See more

Company replied

Rated 2 out of 5 stars

I have a farm and a number of houses to sell. After arranging a valuation through head office the local branch were slow to contact me to arrange a date, turned up late on the day and have never provi... See more

Company replied

Rated 1 out of 5 stars

Despite our several attempts to contact you, we have not received any response to our emails. No explanation has been provided through this channel either. For a professional agency such as yours... See more

Company replied

Rated 1 out of 5 stars

What a terrible untrustworthy company. They are responsible for Talbot Green Shopping Centre and they have employed SmartParking , an immoral and corrupt parking enforcement agency to monitor the park... See more

Company replied

Rated 5 out of 5 stars

Adam, Victoria and the team at at Savills Henley were very helpful during the sale of our property. From initial valuation where they were very accurate with market conditions and where our property w... See more

Company replied

Rated 5 out of 5 stars

Gus Young (I think he’s from the Canary Wharf office) has been great. Keeping me in touch with tenants issue and always on top of things. Savills services might be on the premium side but they have ma... See more

Company replied

Rated 1 out of 5 stars

Absolutely appalling experience with Pimblico office. Ridiculous delays with compliance, never-ending demands and Laura Wilcox and Claire Palmer took zero trouble. We dropped the company after weeks o... See more

Company replied

Rated 5 out of 5 stars

Millie Willsmer is top agent. She knew alot of useful detail, not only with the property's she was showing us but also about the surrounding property's and areas. She was very good at making me... See more

Company replied

Rated 5 out of 5 stars

We had careful guidance from the start as to how to improve the appearance of our home which after 34 years had been well lived in. Equally well thought through was the selling price and the filtering... See more

Company replied

Rated 1 out of 5 stars

Was trying to sell my house and switched from a perfectly good agent to Savills as I was led to believe that they have a "black book" of clients that other agents don't have. Was informed that "gone a... See more

Company replied

Rated 5 out of 5 stars

I used Savills Canary Wharf to market and sell my property. Antony Cheriman and Jayden Campbell were my two main points of contact and they did a superb job throughout. Through no fault of theirs my f... See more

Company replied

Rated 5 out of 5 stars

Olivia was very responsive throughout the process. She appeared to know the property well and managed to show us round twice in 3 days. All questions were answered quickly. The process of signing the... See more

Company replied

Rated 5 out of 5 stars

We sold our Cheshire property through Savills and were delighted with the service. Since moving to Yorkshire we’ve been dealing with Jennifer and the team at the York office who have been excelle... See more

Company replied

Rated 5 out of 5 stars

Savills were my vendors agents. They were very helpful in what became a complex situation. Despite not being their client, they were supportive and proactive right to the end and beyond. The whole ti... See more

Company replied

Rated 4 out of 5 stars

Oliver was our property manager, and I fully recommend him. His responses were always prompt. He was very kind, polite and eager to respond to any queries which might have arisen during the tenancy.

Company replied

Rated 5 out of 5 stars

On appointment you meet or are advised of the team that will be looking after you. Nothing was ever too much trouble. The experience of the company meant they knew who the right buyers were. They work... See more

Company replied

Rated 5 out of 5 stars

We were delighted with the service Savills’ provided during our house sale. Emma was professional, empathetic, efficient and communicated with us effectively throughout the sales process. She... See more

Company replied

Rated 5 out of 5 stars

We recently sold our house with Savills in Exeter. Chris Clifford visited us and was professional and knowledgeable from the outset. Emma Darke was our primary point of contact and facilitated our vie... See more

Company replied

Rated 5 out of 5 stars

Both Emily Robertson and Rosie McCarthy put themselves out and made themselves available to show suitable buyers round my house. They were super helpful and very professional at all times. I am deligh... See more

Company replied

Rated 5 out of 5 stars

We had a tricky situation buying our new house - one property fell through and in order to keep our buyers, we had to rush through the process of buying the new property we found through Savills, Rick... See more

Company replied

Rated 5 out of 5 stars

We’ve been renting a property managed by Savills for just over a year now, and our experience from the start has been exceptional. When we began our property search this time last year, the entire... See more

Company replied

Rated 5 out of 5 stars

Camilla at Savills Country Department and Salisbury office was a delight in supporting our property purchase. Very honest, easy to communicate with and accessible to get hold of. She helped liaising... See more

Company replied

Rated 1 out of 5 stars

Can't even bloody reply! 1-2 days been told twice someone would get back in touch oh wait in still WAITING 🙄🙄 give me a company who do the same job but actually reply anyone?!?!

Rated 5 out of 5 stars

I liaised with Antonia Dunn from the Savills Nottinghill/Kensington office regarding renting a flat. Antonia was so helpful and professional. Nothing was too much trouble. She answered all my question... See more

Company replied

Rated 5 out of 5 stars

We have been using Savills as the managing agents for two properties in Harpenden for about 15 years. Our experience has been good. Our point of contact most recently for one property has been Shan El... See more

Company replied

Rated 5 out of 5 stars

Savills have let out my apartment for the last 10 years. I have never had any problem with them and would highly recommend them . Louise Welchman who looked after my property has always been very effi... See more

Company replied

Rated 5 out of 5 stars

I found Samantha at Savills Petworth to be excellent, very professional and kept me up to date with the whole process without having to chase her. She clearly has a wealth of knowledge of the propert... See more

Company replied

Rated 2 out of 5 stars

Extremely disappointed with Savills Rickmansworth. We were brought an "off‑market opportunity", encouraged repeatedly to stretch to our maximum, and then ghosted entirely. Six months later, the proper... See more

Rated 5 out of 5 stars

Savills have managed a property for me for several years - and throughout much of that time i have worked directly with Atticus Leung who has always been very professional, efficient, quick and happy... See more

Company replied

Rated 5 out of 5 stars

Savills have managed my rental property for several years now and the service has always been worth the money. Recently Will has been managing a complex task with excellent support which has been t... See more

Company replied


Company details

  1. Real Estate Agents

Written by the company

Savills is a leading residential and commercial real estate service provider. Established in 1855, we now have over 700 offices and associates around the world.


Contact info

4.0

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 62% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

An example of excellent estate agency professionalism

Our experience was significantly and uniquely enhanced by working with Justin Godfrey at the Bishops Stortford branch. He is an absolute professional, with excellent communication skills, a much appreciated honestly, knowledge of the market, and a pleasure to work with. He genuinely made the sale happen, helping in every way he could, whilst dealing with the many parties involved without issue or stress. I can only say positive things about the way he works and would not hesitate to recommend him or indeed use him again ourselves.

8 April 2026
Unprompted review
Rated 4 out of 5 stars

Great service from our property manager

Our property manager, Shan, helped us when we had concerns with our flat and kept us in the loop throughout when she was arranging solutions with our landlord. Thank you for your great help and brilliant service !

15 April 2026
Unprompted review
Rated 5 out of 5 stars

Fiona Withers is a star.

Fiona Withers has been our property manager for many years. She is consistently quick to respond, make good recommendations, and liases well between ourselves, the tenants, and with contractors. She is a star.

13 April 2026
Unprompted review
Rated 5 out of 5 stars

Great Experience with Roshni Jethwa

We have had a great experience with our property manager, Roshni Jethwa over the past few years. She has been very helpful, responsive, and professional throughout.

What really stands out is her problem-solving approach - whenever an issue arises, she handles it quickly and efficiently, making the whole process smooth for us. Communication is always clear and timely.

Overall, we’re very happy with the service provided and would definitely recommend her to others.

10 April 2026
Unprompted review
Savills logo

Reply from Savills

Thank you for taking the time to review our service, Ihsan - feedback is always incredibly helpful. I’m delighted that we continue to meet your expectations.

Rated 5 out of 5 stars

From putting our house on the market…

From putting our house on the market some months ago through to completion of the sale, the service from Savilles and in particular Claire Dwyer, has been superb! Claire has been tenacious, professional and pro-active every step of the way. Our house sale has not been easy but Claire has ensured that it stayed on track and that it completed today! Thank you Claire we could not have done it without you!

10 April 2026
Unprompted review
Savills logo

Reply from Savills

We really appreciate your kind feedback, Rhona. We are very pleased we were able to help and wish you all the very best for the future.

Rated 5 out of 5 stars

As a renter with Savills for 5 years…

As a renter with Savills for the last 5 years, we have had a superb experience. Any friction or dispute has been dealt with immediately and professionally, and having rented through numerous other agencies, I can safely say it has been immeasurably better with Savills. Our property manager, Lauren Sullivan, in particular, made it a very easy and stress-free time. We are sad to be moving on to another agency as a result but would highly recommend both Savills and Lauren for any West London/Hammersmith renters.

8 April 2026
Unprompted review
Savills logo

Reply from Savills

Thank you for taking the time to review our service, Freddy - feedback is always incredibly helpful. I’m delighted that we continue to meet your expectations.

Rated 5 out of 5 stars

Excellent service from start to finish…

Excellent service from start to finish from the whole team at Savills. It was not an easy sale but they were super helpful and professional at every step of the way, holding our hands the whole time, and I don't think we would have achieved our final price without their experience and guidance. Super happy with the whole service across all the years. Their post sale help was invaluable and I cannot recommend them enough.

7 April 2026
Unprompted review
Savills logo

Reply from Savills

Thank you for your kind words and for taking the time to post a review, Simon. I’m delighted you are pleased and that we were able to achieve such a successful outcome on your behalf.

Rated 5 out of 5 stars

We worked with Ben and he was great

We worked with Ben and he was very good- very responsive, available over the weekend and very reasonable.

20 February 2026
Unprompted review
Savills logo

Reply from Savills

Feedback is an invaluable reminder of the things that are important to our clients, Christophe. So thank you for taking the time to review our performance. I am delighted your experience of Savills was such a positive one.

Rated 5 out of 5 stars

From the first viewing to the…

From the first viewing to the completion, we had a very good experience with Savills, they are professional, pleasant and extremely helpful. They went out of their way to assist us in everyway possible. Tamar and Ellis were both wonderful and made the process as easy as possible for us.

2 April 2026
Unprompted review
Savills logo

Reply from Savills

Thank you for taking the time to review our service, Sadie - feedback is always incredibly helpful. I’m delighted that we met your expectations.

Rated 1 out of 5 stars

Can't even bloody reply

Can't even bloody reply! 1-2 days been told twice someone would get back in touch oh wait in still WAITING 🙄🙄 give me a company who do the same job but actually reply anyone?!?!

31 March 2026
Unprompted review
Rated 5 out of 5 stars

Jack = *legend*

I'd like to take a moment to give a massive shout-out to Jack for expertly navigating a series of recent maintenance requests.

We began working together recently, and to say he has hit the ground running would be an understatement; he got stuck in from day one, and has been a superstar.

Super responsive, professional, friendly, efficient, communicative, and much more - it's a huge help and a great comfort to know that Jack is looking after things.

Thanks so much again, Jack!

31 March 2026
Unprompted review
Savills logo

Reply from Savills

Thank you for your lovely review, Matt. It is a real pleasure being able to help you.

Rated 1 out of 5 stars

Fundamentally useless and lazy staff

Honestly one of the most frustrating experiences I’ve had with an agent at Savills Wimbledon.

Everything was just painfully slow from start to finish. Constant chasing, vague replies, and things that should have been simple dragging on for no reason. We moved in with no blinds, piles of rubbish left in cupboards and all over the place… it took weeks to clear the rubbish out and months to have blinds.

The final straw was the deposit. We’d already agreed what was being returned and I sent my bank details straight away, and it still took ages with zero urgency. I ended up having to chase again and again just to get a basic response (which I still haven’t had). Korben has no interest in doing his job. Appreciate the landlord is clearly a dishonest nightmare but that’s no excuse to keep screwing over the tenants.

Dealt with Korben and Elisabeth at the Savills Wimbledon branch — neither seemed particularly bothered about actually getting things done. Both just scream incompetence and laziness with every interaction. Elisabeth even used my details to create accounts with various companies I didn’t engage with, though Korben has since said she was fired. Definitely deserved.

Just felt like nothing ever moved unless I pushed it multiple times per day. Wouldn’t use Savills Wimbledon again, they have no clue at all, and if they do then they don’t care.

30 March 2026
Unprompted review
Savills logo

Reply from Savills

Thank you for taking the time to share such detailed feedback. We're genuinely sorry to hear about the experience you’ve described — it’s clear we fell far below the standard of service you should expect from Savills.

The delays, lack of clarity, and the amount of chasing you felt you had to do are unacceptable. Moving into a property that wasn’t properly prepared, having rubbish left behind, and waiting months for blinds is not the experience we want anyone to have. Your frustrations around the prolonged deposit return are completely understandable as well. You should never have had to chase repeatedly for basic communication.

We would like to investigate our end and would very much appreciate to be sent any additional context via email to socialmedia@savills.com.

Rated 5 out of 5 stars

Highly recommended

Highly impressed with both the Lettings initially and more recently the Sales Teams at Savills in Barnes.
Alex Mersh did a great job keeping us fully informed at every stage of the process and progress of our sale.
Highly recommended.

30 March 2026
Unprompted review
Savills logo

Reply from Savills

We are so pleased that everything worked out successfully for you. Thank you for providing us with an update and for taking the time to review our service.

Rated 1 out of 5 stars

Over a Month Later – Still No Deposit or Breakdown

I’m extremely disappointed with the service I’ve received from Savills regarding the return of my tenancy deposit.

It has now been over a month since we vacated the property, and we have still not received our deposit back, nor any clear breakdown of proposed deductions. While I understand that there can sometimes be delays if a landlord is unresponsive, this does not excuse the lack of progress.

As a professional letting agent, Savills should have robust processes and internal controls in place to ensure tenants are not left waiting for extended periods. Waiting over a month without clarity is unacceptable and falls well below the level of service I would expect.

This delay has had a real financial impact on us, as the deposit was intended to contribute towards a house deposit. The lack of timely action has put us in a very difficult position unnecessarily.

I would strongly urge Savills to take more accountability in managing landlords and ensuring that deposit returns are handled promptly, transparently, and in line with tenant expectations and regulatory standards.

Overall, a very frustrating experience that needs urgent improvement.

22 February 2026
Unprompted review
Rated 5 out of 5 stars

Persevering with increasingly complicated sale

Although there were some frustrations in the beginning getting the right details published, Savills took us on without knowing how complicated and extended our house sale would become and saw it through to the end. Stewart Chipchase was patient in explaining what was happening, brokered a financial deal to keep the chain of 6 intact and even acted as carrier of documents when we were unable to get to our solicitor's office.

25 March 2026
Unprompted review
Savills logo

Reply from Savills

Thank you so much for your review, Auriel. It's much appreciated. If you need anything further please don’t hesitate to contact us.

Rated 1 out of 5 stars

Terrible and Dishonest Company

I’d give zero stars if I could!

My experience with Savills as the managing agent for a rental property has been beyond awful.

The place was in a terrible condition when I moved in. Absolutely filthy everywhere and I was knee deep in dust, bugs, rogue hairs and nail clippings. No working heating so I could have frozen to death over winter waiting for a repair, yet Savills claimed it was all fine, habitable and had been ‘professionally’ cleaned and checked. They clearly have no regard for tenants health and safety!

Atrocious lack of communication from the property managers. Took weeks to get anyone to respond, so I had to pay to live in a tip before I ended up paying for a heater, blankets and to get it all cleaned up it was so bad. They won’t refund anything either despite evidence.

Don’t rent from Savills, they don’t care about you, they just want your money.

23 January 2026
Unprompted review
Savills logo

Reply from Savills

Hi Emily,

Thank you for taking the time to share your feedback, and we're truly sorry to hear about the experience you’ve described. This is absolutely not the standard of service or property condition we aim to provide.

The issues you’ve raised — including the state of the property at move‑in, the lack of heating, and delays in communication — are extremely concerning. No one should have to move into a home that isn’t clean, safe, or properly maintained, and you shouldn’t have been left to handle essential issues on your own.

We'd like the opportunity to look into this properly and address what went wrong. If you’re willing, please email us directly at socialmedia@savills.com so we can investigate.

Rated 1 out of 5 stars

Poor Property Management Service

Our experience with Savills as the property management agent at Dandi Wembley has been very disappointing.

The building experienced no heating for over 2 months during winter, which was not resolved within a reasonable timeframe.

Temporary heaters provided were not sufficient and led to significantly increased electricity costs
There has been no clear or fair compensation plan despite prolonged disruption.

Maintenance responses have been slow and inconsistent, requiring repeated follow-ups
Silverfish were observed in both flats and common areas.

Rodent activity near bin areas was observed, with responsibility often attributed to residents rather than proactively addressed.

Overall, the management of the property has not met the standard expected, particularly in handling critical issues like heating, hot water, maintenance, and resident communication.

We would strongly recommend that prospective tenants understand how issues are handled in practice, not just what is communicated.

22 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent & professional agents for Devon properties

We have a great relationship with Savills in London and decided to market our Devon property through the Exeter office . Nick Jane and Emma Darke and the whole team were highly professional and efficient, found multiple buyers , arranged viewings and achieved a sale quickly . We would highly recommend them

23 March 2026
Unprompted review
Savills logo

Reply from Savills

Thank you for your kind words and for taking the time to post a review, Alice. I’m delighted you are pleased and that we were able to achieve such a successful outcome on your behalf.

Rated 1 out of 5 stars

Savill’s Chester property purchase - no parking

Bought a. Property via Savill’s Chester and was informed that there was parking at the property as per the sales brochure
I was advised at the time of purchasing that I would have to purchase a smaller car to fit into the allocated car park space. It was later determined that there was no parking at the property.

1 October 2025
Unprompted review
Savills logo

Reply from Savills

Thank you for taking the time to share your feedback. We are very sorry to hear about the issues you experienced regarding the parking arrangements at the property you purchased through our Chester office.

This is certainly not the level of clarity or service we aim to provide. The information in our sales materials should always be accurate.

We would really appreciate the opportunity to look into this in more detail for you. Could you please email further detail to socialmedia@savills.com so we can investigate.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look