The Luxury Hut Reviews 

760
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 182 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their friendly, professional, and knowledgeable approach, making interactions pleasant and helpful. The service provided is frequently highlighted as excellent, efficient, and often exceeding expectations, ensuring a smooth and positive journey. Products are generally received in immaculate condition, exactly as described, and are of high quality. People appreciate the amazing, fair, and reasonable pricing, often finding products lower than retail. This positive sentiment drives high recommendations and repeat business, as the overall experience is described as effortless and a genuine pleasure. Secure packaging and attention to detail are also frequently mentioned.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, helpfulness,... See more

Product

Consumers generally express high satisfaction with the products, frequently describing items as exactly as... See more

Service

Reviewers highlight positive aspects of service, consistently praising the excellent, professional, and... See more

Quality

Clients share positive opinions on quality, consistently praising the excellent condition and presentation of... See more

Price

People report positive experiences with pricing, consistently finding fair and reasonable prices for products... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a superb experience buying my watch from Cheryl and Jack. From the first WhatsApp message, they were friendly, helpful, and never pushy. At my appointment, Jack talked me through three option... See more

Company replied

Rated 5 out of 5 stars

I began using The Luxury Hut in March 2025 and have since had multiple dealings. On every occasion, they have surpassed my expectations. Products received were in immaculate condition. The Luxury Hut... See more

Rated 5 out of 5 stars

I was fortunate enough to come across an immaculate Juste Un Clou Cartier bangle in rose gold in the size I wanted at an amazing price, whilst a lot of jewellers are charging higher prices than th... See more

Rated 5 out of 5 stars

Sold a Rolex Yacht-Master through The Luxury Hut and the whole experiece was effortless. From making the initial enquiry through to receiving the money - which was inline with the price they quoted... See more


Company details

  1. Watch Store
  2. Jeweler
  3. Jewelry Store
  4. Watch Repair Service

Written by the company

The Luxury Hut has been trading since 2010, as one of the most trusted and recognised names in the luxury watch and jewellery industry. With over 40 years combined experience and working alongside expert evaluators who have extensive market knowledge to determine a fair and accurate price for all luxury watch and jewellery. We buy and sell high-end luxury watches and diamond jewellery for the best prices in the pre-owned market, dealing with top brands including Rolex, Cartier, Audemars Piguet and Patek Philippe. At The Luxury Hut, we provide a large range of flexible and hassle-free services such as watch sourcing, consignment, servicing, repairs and certificate of authenticity. Call us now on 0207 242 9160 to book an appointment at our prominent Hatton Garden showroom.


Contact info

4.9

Excellent

TrustScore 5 out of 5

760 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(760)

177 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

An absolutely first-class experience…

An absolutely first-class experience from start to finish; this is how the purchase of a luxury watch should go. A smiley reception from Cheryl and an enjoyable purchase with Jack, who was genuine, knowledgeable, not to say good chat besides. Owner Nerya was first-class also and further gave me a very fair price on my Rolex Datejust OP.
Thanks Nerya.
Although I own a large and really rather chi-chi watch collection, I cannot remember a more satisfying watch purchase experience.
Finally and almost needless to say... Thoroughly, thoroughly recommended!

29 August 2025
Unprompted review
Rated 5 out of 5 stars

Cartier bangle

I was fortunate enough to come across an immaculate Juste Un Clou Cartier bangle in rose gold in the size I wanted at an amazing price, whilst a lot of jewellers are charging higher prices than the actual stores!
Cheryl was an absolute star, she looked after me throughout the experience, with calls and texts.
The bangle was delivered in a beautifully packaged box that kept the item safe from any damage that may occur through shipping.
I cannot recommend the Luxury Hut enough, I’ll definitely be purchasing from them again.

28 August 2025
Unprompted review
Rated 3 out of 5 stars

Cartier Small Love Bracelet Screwdriver

I bought a Cartier Small Love Bracelet and although I’m pleased with the bracelet I was disappointed that they sent me an unbranded screwdriver when the description was original Cartier screwdriver. I asked them for a Cartier screwdriver and they sent me another unbranded screwdriver and if I wasn’t happy to send the bracelet back as they sold it too cheaply! You can buy replacement Cartier screwdrivers from Cartier, that is what they should have done instead of trying to fob me off with a copy. I won’t deal with them again as I’m only interested in genuine products.

14 August 2025
The Luxury Hut logo

Reply from The Luxury Hut

Hi Harriet,

We’re disappointed to see your review, as we feel we did a lot to try and keep you satisfied with your purchase. Our description does not state that the bangle comes with a Cartier screwdriver, but we provided one for you as requested. When you raised concerns about it's genuinity, we explained that not all Cartier screwdrivers are engraved — only the newer versions are — and unfortunately, we did not have a spare of that type available at the time.

We also advised that online sources are not always entirely accurate, and to reassure you further, we sent another screwdriver at no extra cost. Despite this, you still felt it was not satisfactory. At that point, we kindly reminded you that you were welcome to return the bangle for a full refund if you were not completely happy.

We genuinely believe you received a very good deal, as the bracelet was sold with a significant discount, but we always want our customers to feel fully confident in their purchases. We regret that we couldn’t meet your expectations on this occasion and wish you all the best for the future.

Kind regards,
Cheryl
The Luxury Hut

Rated 5 out of 5 stars

Professional service

I have now sold two watches to Luxury Hut and have found them very professional to deal with , fair price and prompt payment. I Would recommend to anyone selling a luxury watch .

13 August 2025
Unprompted review
Rated 1 out of 5 stars

Bought a watch to then be told it was…

Bought a watch to then be told it was faulty even tho it was advertised for sale shouldn’t you be checking if it’s working before you put for sale?? Agreed to fix and let me know but because they have spent more money to fix they didn’t want to sell me the watch at that price so they just refunded me automatically with out asking if I’m ok with this then they advertise the watch for sale £500 more than what sold it to me for

14 August 2025
Rated 5 out of 5 stars

Super happy used Breitling condition…

Super happy used Breitling condition like new. Very trustworthy company and excellent customer service.

29 July 2025
Unprompted review
The Luxury Hut logo

Reply from The Luxury Hut

Dear Micheal,

Thank you for the lovely feedback! We're delighted to hear you're enjoying your Breitling and that our service met your expectations. It's always our goal to provide trusted, top-quality experiences.
– The Luxury Hut Team

Rated 5 out of 5 stars

Wonderful experience

Raj and all the staff were wonderful. I sold and bought a watch from them. There was no pressure whatsoever. The whole experience was lovely, such friendly people. I can’t recommend enough.
Massive thanks

23 July 2025
Unprompted review
The Luxury Hut logo

Reply from The Luxury Hut

Dear Carol,

Thank you for the wonderful review! We're so pleased to hear you had a great experience buying and selling with us. Raj and the team truly appreciate your kind words. We’re always here to help — thanks again!
– The Luxury Hut Team

Rated 5 out of 5 stars

Rolex Milgauss

A fantastic selection of high quality watches at an extremely reasonable price. Good bunch of people too.
I would definitely recommend & they will be my first port of call upon my next purchase.

23 July 2025
The Luxury Hut logo

Reply from The Luxury Hut

Thank you for your kind words and recommendation!

We’re delighted to hear you enjoyed our selection and found the experience positive. It means a lot to know we’ll be your first stop for your next purchase — we look forward to welcoming you back!

Kind regards,
The Luxury Hut Team

Rated 5 out of 5 stars

Recent Timepiece Purchase

I recently Bought a watch from The Luxury Hut and was very impressed with their professionalism efficiency and negotiation. The timepiece was well package, delivered on schedule with tracking and signed for. Cheryl provided excellent comms, payment process arrangements and scheduled the delivery to suit my requirements.

Last but not least, the watch was perfect and thoroughly as described.

Thank Luxury Hut and Cheryl.

18 July 2025
Unprompted review
The Luxury Hut logo

Reply from The Luxury Hut

Dear Graham,

Thank you so much for your kind words and thoughtful feedback.

We’re delighted to hear that you were pleased with the service, communication, and your new timepiece. Cheryl and the team truly appreciate your recognition, and it was a pleasure assisting you throughout the process.

We hope you enjoy your watch for years to come and look forward to welcoming you again in the future.

Kind regards,
The Luxury Hut Team

Rated 5 out of 5 stars

good service happy with new Rolex very…

good service happy with new Rolex very well presentable on arrival

15 July 2025
The Luxury Hut logo

Reply from The Luxury Hut

Dear Kirk,

Thank you for your feedback!

We’re so glad to hear you’re happy with your new Rolex and that it arrived in excellent condition. Enjoy your timepiece, and we hope to assist you again in the future.

Kind regards,
The Luxury Hut Team

Rated 5 out of 5 stars

Really experienced staff Explaining the…

Really experienced staff Explaining the options available and making buying my 1st Luxury Watch a true pleasure, polite, no pressure ,super clean 100% Genuine Products and Priced fairly + 12 months warranty included. Raj was brilliant made the whole process as easy as blueberry pie and gave a touch of magic that I needed to purchase without fear of a super clone landing on my lap. Respect fella will see ya again!

18 July 2025
Unprompted review
The Luxury Hut logo

Reply from The Luxury Hut

Dear Richard,

Thank you for the fantastic feedback!

We're thrilled to hear that your first luxury watch experience was such a pleasure. Raj will be especially pleased to know he made the process smooth and reassuring for you. We take great pride in offering genuine timepieces, fair pricing, and a pressure-free environment — so it means a lot to hear that reflected in your experience.

Enjoy your new watch, and we look forward to seeing you again!

Kind regards,
The Luxury Hut Team

Rated 5 out of 5 stars

Thank you for making buying my Rolex…

Thank you for making buying my Rolex such a wonderful experience.

15 July 2025
Unprompted review
The Luxury Hut logo

Reply from The Luxury Hut

Thank you for your lovely message!

We’re delighted to hear you had such a positive experience buying your Rolex. It was a pleasure to assist you, and we hope you enjoy your new watch!

Kind regards,
The Luxury Hut Team

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