I had a superb experience buying my watch from Cheryl and Jack. From the first WhatsApp message, they were friendly, helpful, and never pushy. At my appointment, Jack talked me through three option... See more
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Review summary
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I began using The Luxury Hut in March 2025 and have since had multiple dealings. On every occasion, they have surpassed my expectations. Products received were in immaculate condition. The Luxury Hut... See more
Sold a Rolex Yacht-Master through The Luxury Hut and the whole experiece was effortless. From making the initial enquiry through to receiving the money - which was inline with the price they quoted... See more
Friendly staff and outstanding customer service. From start to finish the whole experience was extremely professional. Honest owner who's upfront and direct to deal with. I highly recommend if you are... See more
Company details
Written by the company
The Luxury Hut has been trading since 2010, as one of the most trusted and recognised names in the luxury watch and jewellery industry. With over 40 years combined experience and working alongside expert evaluators who have extensive market knowledge to determine a fair and accurate price for all luxury watch and jewellery. We buy and sell high-end luxury watches and diamond jewellery for the best prices in the pre-owned market, dealing with top brands including Rolex, Cartier, Audemars Piguet and Patek Philippe. At The Luxury Hut, we provide a large range of flexible and hassle-free services such as watch sourcing, consignment, servicing, repairs and certificate of authenticity. Call us now on 0207 242 9160 to book an appointment at our prominent Hatton Garden showroom.
Contact info
27-31, 3rd Floor, New House, 67-68 Hatton Garden, EC1N 8JY, London, England, United Kingdom
- 0207 242 9160
- info@theluxuryhut.com
- theluxuryhut.com
4.9
Excellent
760 reviews
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Replied to 50% of negative reviews
Typically replies within 1 week
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Happy purchase
Happy purchase: from speaking on the phone, to all communication via email and what's app. Watch delivered next day. Thank you.
24 November 2025
Purchased an Omega speedmaster from the…
Purchased an Omega speedmaster from the luxury hut from the first contact with Jack to the delivery of the watch was fantastic. The watch was exactly as described I would definitely purchase from them again and recommend to friends .
Thanks Jack
5 stars
19 November 2025
Everythink was Perfect :)
14 November 2025
Unprompted review
Helpful team
Helpful team, great advice, watch arrived next day just as described. Thanks The luxury Hut.
7 November 2025
Unprompted review
Excellent service
Excellent service. My watch arrived by next day delivery and was packaged lovely.
Interaction with The Luxury Hut was great and follow up service superb.
Would definitely recommend.
11 November 2025
Unprompted review
Very pleasant and comfortable setting…
Very pleasant and comfortable setting and the staff are so friendly with beautiful watch collections to choose from being displayed. Raj was so helpful in the selling of my Rolex and the transaction was flawless with payment immediately in my account, highly recommend this place!
27 October 2025
Unprompted review
Very impressed all round
Very impressed all round. Communicating on WhatsApp, then followed by a visit to Hatton Gardens. Service was prompt and helpful. I’ll definitely be using them again.
14 October 2025
Unprompted review
Fantastic transaction from start to…
Fantastic transaction from start to finish. I now have one of my dream watches. Thank you.
7 October 2025
Highly recommended!
Amazing service from the first time I got in contact, right until after I received my items. I received a courtesy call a week after delivery, to make sure I was happy.
Cheryl is wonderful, she’s helpful & attentive. It was as if I was buying in store, nothing was too much trouble. My items are absolutely stunning. So much so, the ring I purchased is too big for me but I love it so much, I had to keep it even though they offer a 14day return period.
They both came beautifully packaged & in a very secure, sturdy box.
Ive always hesitated to buy pre loved jewellery as it’s hard to trust anyone when theres lots of fakes out there but I can honestly say I feel I can trust The Luxury Hut & would definitely recommend them.
I’m looking forward to purchasing from them again!
7 October 2025
Brilliant
Fantastic service! Easy to deal with, helpful, knowledgeable. Would highly recommend!
9 October 2025
Unprompted review
How to sell a watch in no time
Sold a Rolex Yacht-Master through The Luxury Hut and the whole experiece was effortless. From making the initial enquiry through to receiving the money - which was inline with the price they quoted me - was less than 48 hours.
Raj was quick to respond to all my communications and kept me informed throught the whole process. Highly recommended for a hassle-free way to sell a watch, and will use them again in the future.
8 October 2025
Unprompted review
I love this place so professional…
I love this place so professional another great watch I would recommend The Luxury Hut to my friends and family.Great to deal with Cheryl again really professional and friendly Will shop here again.
7 October 2025
Great service from start to finish
Great service from start to finish.
Very easy to deal with, watch was exactly as described and delivered via secure delivery following day.
Will definitely be using again.
7 October 2025
Great company to deal with…..
Excellent service. Quick and efficient. Highly recommend.
3 October 2025
Unprompted review
Spoke with Cheryl about a Rolex Daydate…
Spoke with Cheryl about a Rolex Daydate on Wednesday afternoon. She was supper efficient and we were able to agree a fantastic price. Paid for the watch.
The Luxury Hut shipped the watch the next day and I received it on Friday.
Beautiful watch exactly as described.
Can not fault the service or recommend highly enough.
24 September 2025
Unprompted review
Excellent business with a friendly team
Excellent business with a friendly, polite and professional team. Great experience and fairly priced. Would recommend definitely will use again for sales and/ or purchases
24 September 2025
Unprompted review
Great Service
I spoke to Cheryl regarding selling a Rolex watch, shipped it on Friday and by Monday afternoon after agreeing a sale price the funds were in my bank account. Very impressed with the service, would recommend without hesitation.
8 September 2025
Unprompted review
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