Nerya & Raj ( and the young lady) made my day by welcoming me to luxury hut. The charismatic Nerya inspected my Rolex and quickly offered me a figure that was a lot more than a very reputable comp... See more
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Review summary
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Reviews shaping this summary
I had a great experience this morning with Nerya and Kara at The Luxury Hut. I made an appointment and called in to the store. I was welcomed and enjoyed a wonderful service experience from people th... See more
I had a superb experience buying my watch from Cheryl and Jack. From the first WhatsApp message, they were friendly, helpful, and never pushy. At my appointment, Jack talked me through three option... See more
Company replied
I began using The Luxury Hut in March 2025 and have since had multiple dealings. On every occasion, they have surpassed my expectations. Products received were in immaculate condition. The Luxury Hut... See more
Company details
Written by the company
The Luxury Hut has been trading since 2010, as one of the most trusted and recognised names in the luxury watch and jewellery industry. With over 40 years combined experience and working alongside expert evaluators who have extensive market knowledge to determine a fair and accurate price for all luxury watch and jewellery. We buy and sell high-end luxury watches and diamond jewellery for the best prices in the pre-owned market, dealing with top brands including Rolex, Cartier, Audemars Piguet and Patek Philippe. At The Luxury Hut, we provide a large range of flexible and hassle-free services such as watch sourcing, consignment, servicing, repairs and certificate of authenticity. Call us now on 0207 242 9160 to book an appointment at our prominent Hatton Garden showroom.
Contact info
27-31, 3rd Floor, New House, 67-68 Hatton Garden, EC1N 8JY, London, England, United Kingdom
- 0207 242 9160
- info@theluxuryhut.com
- theluxuryhut.com
4.9
Excellent
754 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically replies within 1 week
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First time I have bought a pre-owned…
First time I have bought a pre-owned watch. Nerya and team were super professional and made the whole process easy. They worked with me to part exchange and made the purchase easy. I will be happy to come back in the future and recommend the luxury hut to anyone looking at buying a high end watch with confidence.
10 June 2026
Unprompted review
Reply from The Luxury Hut
Hello Sachin,
It was a pleasure to do business with you, If you need anything at all it would be wonderful to see you again.
All The Best
Jack
I bought a Rolex Datejust 36 as my…
I bought a Rolex Datejust 36 as my first ever luxury watch. Whilst it was advertised as not having a box there was mention of there being missing links. I did ask for it to be reduced in size which they did but then they only sent me some of the links, there were 3 missing. I paid 5,500 for the watch , I then went back to them 12 months later to upgrade my watch thinking I’d get a decent part exchange deal and was offered 2,600. When I questioned this I was told that was just how the market is, yet they had exactly the same watch on sale for 5,500 again. I was glad that I took my business to the kettle club who gave me double the part exchange value for my datejust.
10 June 2025
Unprompted review
Excellent for start to finish
Excellent for start to finish , deal done and watch delivered within 48 hours.
Very happy ! Beautiful watch !
10 June 2026
Reply from The Luxury Hut
Hello Ryan,
I hope you are well,
We are glad you enjoyed our service and happy the watch got delivered so quickly. If you need anything in the future please do let us know.
All The Best
Jack
Great communication
Great communication, friendly staff, excellent service. Would recommend to anyone wanting peace of mind when ordering watches/jewellery. Thank you very much.
5 June 2026
Unprompted review
Amazing first watch experience
Bought my first Rolex from the luxury hut and arranged to pick it up in person. Cannot thanks Jack and the team enough for being so flexible, arranging the appointment and telling me everything I needed to know about the watch before taking it home. Amazing service, would recommend these guys to anyone!
31 May 2026
Reply from The Luxury Hut
Hello Jamie,
I hope you are well,
Thank you very much for the kind review, I hope you are enjoying the watch and wear it in good health.
All The Best
Jack
Great to deal with
Nerya is a stunning person, very nice to deal with. Best service, everyone is super friendly and seen many customers buying exclusive watches. Recommend this company for anyone buying/selling
2 June 2026
Unprompted review
Reply from The Luxury Hut
Hello Mariyam,
I hope you are well,
We are glad you found our service friendly and enjoyed your conversation with Nerya.
It would be a pleasure to assist you in the future if you need anything.
All The Best
Jack
Told me he was going to get me a…
Told me he was going to get me a timegrapher reading as his safe was “having maintenance” so I’d have to wait. During that time he sold the watch to someone else. No offer of securing with a deposit, no attempt to engage me in any conversation or do any of the niceties expected. I won’t be looking to by anything from this place in the future.
1 June 2026
Unprompted review
Reply from The Luxury Hut
Hello Edward,
Thank you for your feedback.
We're sorry to hear that you were disappointed with your experience.
I personally offered you the opportunity to secure the watch with a £100 deposit while we obtained the requested timegrapher reading. This option was declined, and as a result, the watch remained available for purchase
The watch was awaiting a timegrapher reading as requested; however, before we were able to access the stock and provide this information as we were undergoing maintenance.
The watch was sold before we could gain access to the watch. As we list our watches across multiple sales platforms, items remain available for purchase and can be bought instantly by other customers while enquiries are ongoing.
We apologies for any inconvenience this may have caused and hope we can do business in the future.
All the best,
Jack
The Luxury Hut
Outstanding Service — Highly Recommended
I had an excellent experience with Luxury Hut. I sold my watch quickly and the whole process was smooth and efficient from start to finish. They offered the best and fairest value compared to others I approached, and everything moved very fast right up to the meeting and final sale.
I especially want to highlight Raj’s professionalism — he was knowledgeable, transparent and very helpful throughout the process. Payment was transferred instantly to my account, which made everything even easier and stress-free.
I will definitely recommend Luxury Hut to others and will only use them again in the future. Truly the best service.
23 May 2026
Unprompted review
Reply from The Luxury Hut
Hello There,
I hope you are well,
Raj will be especially pleased to hear your kind words. We take great pride in delivering a professional and transparent service, and it's wonderful to know that his knowledge and support helped make the process a positive one for you.
Thank you for choosing Luxury Hut and for recommending us to others. We truly appreciate your trust and look forward to assisting you again in the future.
All The Best
Jack
Why do business anywhere else!
The service start to finish and everything in between is flawless. Elite team cannot recommend enough 12/10
13 May 2026
Unprompted review
Reply from The Luxury Hut
Hello George,
It was a pleasure to meet you,
We are glad you had a good experience with the team and we look forward to seeing you again in the future.
All The Best
Jack
Reply from The Luxury Hut
Hello Ian,
We are glad you had a great experience with our team and if you require anything in the future please do let us know.
All The Best
The Luxury Hut
Great customer service great watch A+
19 May 2026
Reply from The Luxury Hut
Hello Matt,
I hope you are well,
Enjoy your watch and wear it in good health.
If you need anything in the future please do let us know.
All The Best
Jack
Reply from The Luxury Hut
Hello Michael,
It was a pleasure to meet you, if you need anything in the future please do let me know.
All The Best
Jack
Really great experience with Luxury…
Really great experience with Luxury Hut. Sold my watch through them recently and the whole process was quick, smooth and straightforward from beginning to end. No hassle, no messing around, just professional and efficient throughout. Communication was spot on and payment was made the same day which was brilliant.
Would definitely recommend them to anyone looking to buy or sell a watch or jewellery piece. They’ve got a fantastic selection and the team are knowledgeable, reliable and easy to deal with. Rare these days to find a company that makes the whole process feel this easy.
6 May 2026
Unprompted review
Reply from The Luxury Hut
Hello Alin,
Thank you for your review! We're delighted to hear that your experience was smooth, straightforward, and hassle-free. It was a pleasure assisting you, and we truly appreciate your recommendation. We look forward to helping you again in the future!
All The Best
Jack
Purchase from the seller was very…
Purchase from the seller was very easy.helped with my shipping request and was more than happy with my request.great service,thank you
1 May 2026
Unprompted review
Reply from The Luxury Hut
Hello There,
I hope you are well,
Thank you for your kind review! We're so pleased to hear that you found your selling experience was easy and that we could help with your shipping request. We truly appreciate your support and hope to assist you again in the future!
All The Best
Jack
Professional
Professional, secure, polite and trustworthy. Good overall experience. Oh and great coffee!!
12 May 2026
Unprompted review
Reply from The Luxury Hut
Hello There,
I hope you are well,
I'm glad you enjoyed our coffee and your experience in our store.
If you require any help in the future please do let us know and We would be more than happy to help.
All The Best
Jack
Very Good Service
Friendly Team - very experienced & knowledgeable on the items in store - good location easy to locate in Hatton Garden - sold goods here - fair price paid for good - none beaten prices - very quick payout - thanks again for the quick service
11 May 2026
Unprompted review
Reply from The Luxury Hut
Hi Britney,
Thank you for the lovely review. It was great meeting you today.
We are glad that you are happy with our service, price and fast payout.
If there is anything you need in the future please let us know and we would be happy to assist you again.
Kind regards
Cheryl
The Luxury Hut
Great service
Cheryl was a great help and guided me through several watch options. Very welcoming and knowledgeable team!
9 May 2026
Unprompted review
Reply from The Luxury Hut
Hi Darren,
Thank you for the lovely review and for your business.
It was a pleasure meeting you and your wife on Saturday. I hope you enjoy your new watch and we look forward to hopefully seeing you again in the near future for your next purchase!
Kind regards
Cheryl
The Luxury Hut
Private sale
Great experience from the initial equity through in person service. It was very straight forward appointment with personalised service. I was very satisfied with service and outcome of the sale.
I would highly recommend.
9 May 2026
Unprompted review
Reply from The Luxury Hut
Hi Ray,
Thank you for taking the time to leave us a review.
It was a pleasure meeting you on Saturday, and we appreciate you making the trip to visit us. We’re delighted to hear that you were pleased with both the service you received and the overall experience.
Thank you again for choosing The Luxury Hut. Should we be able to assist you with anything in the future, we’d be more than happy to help.
Kind regards,
Cheryl
The Luxury Hut
All the staff were excellent and the…
All the staff were excellent and the allowed me to try on several different watches and I will be back for my second rolex very soon.
Prices are very reasonable and the product condition was far better than the description given.
23 April 2026
Unprompted review
Reply from The Luxury Hut
Hi Len,
Thank you so much for your kind review.
Our team were delighted to meet you last week and we are so please you purchased your first Rolex with us.
We look forward to seeing you again when you're ready for your second Rolex. Thank you again for the business.
Kind regards
Cheryl
The Luxury Hut
First class
From start to finish everyone was helpful. All my questions answered, video and photos of the watch sent.
They really inspired confidence and delivered on every level.
Highly recommended
19 March 2026
Reply from The Luxury Hut
Hi Bernard,
Thank you for your lovely review.
We’re delighted to hear that you’re happy with your purchase and that our team was able to provide you with a positive experience from a distance. We always strive to offer the same level of care and attention online as we do for clients visiting our showroom, so it’s wonderful to know you felt confident purchasing with us.
If you’re ever in London, we’d love for you to stop by and visit us at the showroom.
Best regards,
Cheryl
The Luxury Hut
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