The Luxury HutReviews 

749
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 179 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their welcoming, professional, and knowledgeable approach, making every interaction a pleasure. Many highlight the exceptional service, noting the team's helpfulness, efficiency, and dedication to ensuring customer satisfaction. The products are frequently described as being in immaculate or excellent condition, exactly as described, and offered at very reasonable prices, often significantly lower than retail. However, some people were dissatisfied with product descriptions not accurately reflecting damage or missing components, leading to unexpected issues upon receipt. A few other people also felt that the company's approach to part exchange offers or pricing adjustments after repairs was not always transparent or fair.

What people talk about most

Staff

Clients share positive opinions on staff, consistently highlighting their professionalism, friendliness, and... See more

Product

Consumers find product to be positive, with many reviewers expressing satisfaction with the quality and... See more

Service

Reviewers mention positive feedback about service, consistently describing it as excellent, efficient, and... See more

Quality

Users describe positive interactions with quality, consistently praising the excellent condition and... See more

Price

People report positive experiences with price, often noting that products are fairly and competitively... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Nerya & Raj ( and the young lady) made my day by welcoming me to luxury hut. The charismatic Nerya inspected my Rolex and quickly offered me a figure that was a lot more than a very reputable comp... See more

Rated 5 out of 5 stars

I had a great experience this morning with Nerya and Kara at The Luxury Hut. I made an appointment and called in to the store. I was welcomed and enjoyed a wonderful service experience from people th... See more

Rated 5 out of 5 stars

I had a superb experience buying my watch from Cheryl and Jack. From the first WhatsApp message, they were friendly, helpful, and never pushy. At my appointment, Jack talked me through three option... See more

Company replied

Rated 5 out of 5 stars

I began using The Luxury Hut in March 2025 and have since had multiple dealings. On every occasion, they have surpassed my expectations. Products received were in immaculate condition. The Luxury Hut... See more


Company details

  1. Watch Store
  2. Jeweler
  3. Jewelry Store
  4. Watch Repair Service

Written by the company

The Luxury Hut has been trading since 2010, as one of the most trusted and recognised names in the luxury watch and jewellery industry. With over 40 years combined experience and working alongside expert evaluators who have extensive market knowledge to determine a fair and accurate price for all luxury watch and jewellery. We buy and sell high-end luxury watches and diamond jewellery for the best prices in the pre-owned market, dealing with top brands including Rolex, Cartier, Audemars Piguet and Patek Philippe. At The Luxury Hut, we provide a large range of flexible and hassle-free services such as watch sourcing, consignment, servicing, repairs and certificate of authenticity. Call us now on 0207 242 9160 to book an appointment at our prominent Hatton Garden showroom.


Contact info

4.9

Excellent

TrustScore 5 out of 5

749 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(749)

166 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I had been looking for a Submariner for…

I had been looking for a Submariner for a while. Went with luxury hit because of the price and their online reviews. Easily spoke to a salesman too. They did not disappoint. The watch was exactly how described. Beautifully packaged and delivered on a date of my choosing. Will definitely buy from them again.

23 May 2026
Rated 5 out of 5 stars

Excellent service

Excellent service , everyone I spoke to were helpful knowledgeable and polite

Well packaged beautiful watch which was a described.
I am very happy with my purchase

19 May 2026
Rated 5 out of 5 stars

Excellent company…

Excellent service and staff and the quality of the Cartier watch was fantastic. The whole buying and delivery process was so easy I would definitely buy again and recommend to anyone to use the luxury hut.

3 June 2026
Rated 5 out of 5 stars

Great experience here

Great experience here. Good price if you want to sell your piece, friendly staffs and on spot payments, just come.

18 June 2026
Unprompted review
Rated 5 out of 5 stars

Could I just say a massive thank you to…

Could I just say a massive thank you to you both today I really appreciate the time and effect you both put into the transaction, I am positive we will be doing more business together.
Kind regards
Andrew Skilton-Hill

17 June 2026
Unprompted review
Rated 5 out of 5 stars

I recently purchased a watch from…

I recently purchased a watch from Luxury Hut on Hatton Garden and had an excellent experience from start to finish. The team was welcoming, knowledgeable, and genuinely passionate about watches. They took the time to answer all my questions without any pressure, making the whole process enjoyable and stress-free.

The selection of watches was impressive, and the condition and presentation of the pieces were outstanding. I felt confident in my purchase thanks to the professionalism and transparency of the staff. Customer service was first-class throughout, and I left feeling valued as a customer.

If you’re looking for a luxury watch in Hatton Garden, I would highly recommend Luxury Hut. A fantastic buying experience, and I’ll certainly be returning in the future.

5 June 2026
Unprompted review
The Luxury Hut logo

Reply from The Luxury Hut

Hello Konstanca,

Thank you for your wonderful review and recommendation. We're delighted to hear you had such a positive experience with our team and found the perfect watch. Your kind words about our customer service, selection, and professionalism mean a lot to us. We look forward to welcoming you back again soon!

All The Best
Jack

Rated 5 out of 5 stars

The best jewellery company in London

The best jewellery company in London! Very professional. All authentic stuff. Definitely going back to purchase more stuff

11 June 2026
Unprompted review
The Luxury Hut logo

Reply from The Luxury Hut

Hello Kelvin,

I hope you are keeping well and enjoying the bangle, If you need anything in the future it would be a pleasure to see you again.

All The Best
Jack

Rated 5 out of 5 stars

Great & Reliable Team

Its a pleasure dealing with an experience and reliable team and company

9 June 2026
Unprompted review
The Luxury Hut logo

Reply from The Luxury Hut

Hello There,

Our team will be very glad to hear you had a good experience with them, If you need anything in the future please do let us know.

All The Best
Jack

Rated 5 out of 5 stars

Amazing staff

Amazing staff, really passionate, I’ll go back without a doubt.

11 June 2026
Unprompted review
The Luxury Hut logo

Reply from The Luxury Hut

Hello Mathieu,

It was a pleasure to meet you, if you need anything in the future please do let us know.

All The Best
Jack

Rated 5 out of 5 stars

It was my son’s 30th birthday and he…

It was my son’s 30th birthday and he has been wanting a beautiful watch for a couple of years.
I happened to come across the “luxury hut” while in the neighbourhood.
The showroom is bright & inviting and there knowledge and professionalism is like know other (Highly recommended).
Thank you once again and I’m sure to see you in the future

5 June 2026
Unprompted review
The Luxury Hut logo

Reply from The Luxury Hut

Hello Malcolm,

It was a pleasure to meet you and your son, We are glad we could help make his birthday special. If you need anything in the future it would be a pleasure to see you again.

All The Best
Jack

Rated 5 out of 5 stars

The Luxury Hut the best on Hatton Garden

To date I have probably bought and sold 10 watches maybe more. Over the years I have build a solid relationship with The Luxury Hut team. The owner Nerya, team members Jack, Cheryl, Raj all absolutely professional and genuine. They have always looked for after me. Why do I keep going back to the Luxury hut? Simple YOU CAN TRUST THEM. I’ve heard so many horror stories from people who have gone else where and unfortunately they have been victims of fraud and dishonesty. Would not go anywhere else in Hatton Garden. Don’t wast your time trying to find a better price shopping around just go straight to The Luxury Hut. They do not force you to buy anything they give you a honest appraisal and they help you decide what’s best for you. I can’t say enough about these people. Hassle free peace of mind.

11 June 2026
Unprompted review
The Luxury Hut logo

Reply from The Luxury Hut

Hello Jeet,

As always its a pleasure to see and do business with you. We thank you for your kind recommendation. If you need anything at all you know where we are.

All The Best
Jack

Rated 5 out of 5 stars

This watch company is one of the finest…luxury Hut watches

This watch company is one of the finest if not thee finest and best I have had the experience to deal with. Their policy is honesty and value for the client. The owner also makes time to talk to the clients which today is unusual I would rate this company 5 star or even 10 stars. Call Cheryl today you won’t be disappointed.

10 June 2026
Unprompted review
Rated 5 out of 5 stars

Helpful and informative staff

Helpful and informative staff. Prompt delivery of item on day specified. Would definitely recommend these for your branded jewellery.

11 June 2026
The Luxury Hut logo

Reply from The Luxury Hut

Hello Janice,

I hope all is well,

Thank you for the business and kind review, If you need anything in the future please do let us know.

All The Best
Jack

Rated 5 out of 5 stars

Luxury Hut

I bought several watches from Luxury Hut and they are the best in business. Very reliable and customer service is great. I will be buying my timepieces exclusively from The Luxury Hut!

4 June 2026
Unprompted review
The Luxury Hut logo

Reply from The Luxury Hut

Hello Sinan,

I hope all is well,

Thank you for your continued loyalty, if you need anything at all you know where to find us.

All The Best
Jack

Rated 5 out of 5 stars

First time I have bought a pre-owned…

First time I have bought a pre-owned watch. Nerya and team were super professional and made the whole process easy. They worked with me to part exchange and made the purchase easy. I will be happy to come back in the future and recommend the luxury hut to anyone looking at buying a high end watch with confidence.

10 June 2026
Unprompted review
The Luxury Hut logo

Reply from The Luxury Hut

Hello Sachin,

It was a pleasure to do business with you, If you need anything at all it would be wonderful to see you again.

All The Best
Jack

Rated 1 out of 5 stars

I bought a Rolex Datejust 36 as my…

I bought a Rolex Datejust 36 as my first ever luxury watch. Whilst it was advertised as not having a box there was mention of there being missing links. I did ask for it to be reduced in size which they did but then they only sent me some of the links, there were 3 missing. I paid 5,500 for the watch , I then went back to them 12 months later to upgrade my watch thinking I’d get a decent part exchange deal and was offered 2,600. When I questioned this I was told that was just how the market is, yet they had exactly the same watch on sale for 5,500 again. I was glad that I took my business to the kettle club who gave me double the part exchange value for my datejust.

10 June 2025
Unprompted review
Rated 5 out of 5 stars

Excellent for start to finish

Excellent for start to finish , deal done and watch delivered within 48 hours.

Very happy ! Beautiful watch !

10 June 2026
The Luxury Hut logo

Reply from The Luxury Hut

Hello Ryan,

I hope you are well,

We are glad you enjoyed our service and happy the watch got delivered so quickly. If you need anything in the future please do let us know.

All The Best
Jack

Rated 5 out of 5 stars

Great communication

Great communication, friendly staff, excellent service. Would recommend to anyone wanting peace of mind when ordering watches/jewellery. Thank you very much.

5 June 2026
Unprompted review
Rated 5 out of 5 stars

Amazing first watch experience

Bought my first Rolex from the luxury hut and arranged to pick it up in person. Cannot thanks Jack and the team enough for being so flexible, arranging the appointment and telling me everything I needed to know about the watch before taking it home. Amazing service, would recommend these guys to anyone!

31 May 2026
The Luxury Hut logo

Reply from The Luxury Hut

Hello Jamie,

I hope you are well,

Thank you very much for the kind review, I hope you are enjoying the watch and wear it in good health.

All The Best
Jack

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