The Luxury Hut Reviews 

754
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 179 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their welcoming, professional, and knowledgeable approach, making every interaction a pleasure. Many highlight the exceptional service, noting the team's helpfulness, efficiency, and dedication to ensuring customer satisfaction. The products are frequently described as being in immaculate or excellent condition, exactly as described, and offered at very reasonable prices, often significantly lower than retail. However, some people were dissatisfied with product descriptions not accurately reflecting damage or missing components, leading to unexpected issues upon receipt. A few other people also felt that the company's approach to part exchange offers or pricing adjustments after repairs was not always transparent or fair.

What people talk about most

Staff

Clients share positive opinions on staff, consistently highlighting their professionalism, friendliness, and... See more

Product

Consumers find product to be positive, with many reviewers expressing satisfaction with the quality and... See more

Service

Reviewers mention positive feedback about service, consistently describing it as excellent, efficient, and... See more

Quality

Users describe positive interactions with quality, consistently praising the excellent condition and... See more

Price

People report positive experiences with price, often noting that products are fairly and competitively... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Nerya & Raj ( and the young lady) made my day by welcoming me to luxury hut. The charismatic Nerya inspected my Rolex and quickly offered me a figure that was a lot more than a very reputable comp... See more

Rated 5 out of 5 stars

I had a great experience this morning with Nerya and Kara at The Luxury Hut. I made an appointment and called in to the store. I was welcomed and enjoyed a wonderful service experience from people th... See more

Rated 5 out of 5 stars

I had a superb experience buying my watch from Cheryl and Jack. From the first WhatsApp message, they were friendly, helpful, and never pushy. At my appointment, Jack talked me through three option... See more

Company replied

Rated 5 out of 5 stars

I began using The Luxury Hut in March 2025 and have since had multiple dealings. On every occasion, they have surpassed my expectations. Products received were in immaculate condition. The Luxury Hut... See more


Company details

  1. Watch Store
  2. Jeweler
  3. Jewelry Store
  4. Watch Repair Service

Written by the company

The Luxury Hut has been trading since 2010, as one of the most trusted and recognised names in the luxury watch and jewellery industry. With over 40 years combined experience and working alongside expert evaluators who have extensive market knowledge to determine a fair and accurate price for all luxury watch and jewellery. We buy and sell high-end luxury watches and diamond jewellery for the best prices in the pre-owned market, dealing with top brands including Rolex, Cartier, Audemars Piguet and Patek Philippe. At The Luxury Hut, we provide a large range of flexible and hassle-free services such as watch sourcing, consignment, servicing, repairs and certificate of authenticity. Call us now on 0207 242 9160 to book an appointment at our prominent Hatton Garden showroom.


Contact info

4.9

Excellent

TrustScore 5 out of 5

754 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(754)

170 reviews in the last 12 months

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Rated 5 out of 5 stars

I recently bought a Rolex Sea-dweller…

I recently bought a Rolex Sea-dweller from The Luxury Hut. The service I received was excellent, as was the watch. This company certainly knows how to look after customers.
I have no hesitation in recommending them for anyone considering a purchase.

16 April 2026
Unprompted review
Rated 5 out of 5 stars

What a great experience with The Luxury Hut

What a great experience with The Luxury Hut. The whole purchase transaction was quick, easy, and effortless from start to finish. When a return was requested this was dealt with professionally and was straight forward to arrange, also my refund was processed swiftly without any issues. I would not hesitate to use the The Luxury Hut again in the future. Also, a shout out to Cheryl whose customer service was outstanding!

27 April 2026
Unprompted review
The Luxury Hut logo

Reply from The Luxury Hut

Hi Michelle,

Thank you for your wonderful feedback. We really appreciate you taking the time to share your experience.

We’re so pleased to hear that both your purchase and return were handled smoothly and efficiently, as we always aim to make the process as straightforward as possible.

Thank you as well for your kind mention, it means a lot. We’re glad we could assist you, and we look forward to helping you again in the future.

Warm regards,
Cheryl
The Luxury Hut

Rated 5 out of 5 stars

A great experience buying a luxury…

A great experience buying a luxury Rolex Daytona from The Luxury Hut !

From start to finish, 'The Luxury Hut' and in particular Raj, my point of contact, have been super responsive, highly professional and open and transparent in their dealings.

I spotted the watch online, it was very well described with supporting high quality images online at a fair price. The sale involved a trade-in, my watch was quickly valued at a fair price.

We met at their offices in Hatton Garden to complete the deal. Easy to get, I met Raj in their plush and comfortable meeting room. The room is very well laid out, light and airy with plenty of other watches to peruse.

I was offered refreshments and despite a mistake on my part, I inadvertently communicated a service receipt as service papers, the deal was wrapped up smoothly without issues. The watch was even better in real life and I was very happy with the final deal, Raj was a gentleman throughout.

I also have to thank his boss, who took the time to come out and chat, as well as adjusting the strap for me. It was a pleasure to hear his watch insights and experiences, both highly entertaining and enlightening.

I have bought many watches from a number of dealers both within and outside of the UK.

The experience of dealing with 'The Luxury Hut' is up there with the best, and I have no hesitation in recommending to anyone looking to buy a watch.

Super professional, no gimmicks or inflated pricing and discounting, just old fashioned proper trading - when I am next in the market to buy 'The Luxury Hut' will be my first port of call !!

29 April 2026
The Luxury Hut logo

Reply from The Luxury Hut

Hi Narinder

Thank you for such a detailed and thoughtful review—we really appreciate you sharing your experience.

We’re so pleased everything came together smoothly, from your initial enquiry through to completing the trade-in and finalising the purchase in Hatton Garden. It’s great to hear that you found the process clear and straightforward, and that the watch exceeded expectations in person.

Raj will be delighted to read your comments, and I’ll also pass on your kind words to the team. We’re glad you enjoyed your time with us in the showroom—it’s something we aim to make as relaxed and enjoyable as possible.

Thank you again for your recommendation and for choosing us. We’d be delighted to assist you again when the time comes for your next piece.

Best regards,
Cheryl
The Luxury Hut

Rated 5 out of 5 stars

I have been looking for a Rolex…

I have been looking for a Rolex Skydweller for months then come across The Luxury Hut, made contact and nothing was too much trouble, asked for a video of the watch I was interested in and the sent it with in minutes of my request. The watch was very competitive priced so ordered and it was just as described perfect condition. When I look to purchase from the grey market The Luxury Hut will be my first port of call.

Thanks for such a great service.

Dean

23 April 2026
Unprompted review
The Luxury Hut logo

Reply from The Luxury Hut

Hi Dean,

Thank you for your great review.

We’re so pleased we could help you secure the Rolex Sky-Dweller you’d been searching for. It’s good to hear the quick turnaround on the video and communication made the process easier for you, and that the watch arrived exactly as expected.

Your support and confidence in choosing us means a lot, and we’d be more than happy to assist you again in the future.

Best wishes,
Cheryl
The Luxury Hut

Rated 5 out of 5 stars

The Luxury Hut are a pleasure to deal…

The Luxury Hut are a pleasure to deal with. Answering all questions about items quickly and efficiently. Cheryl and Jack are a credit to the company.

27 April 2026
Unprompted review
The Luxury Hut logo

Reply from The Luxury Hut

Hi Laura,

Thank you so much for the lovely review. We appreciate your kind words.

If there is anything you need in the future, please don't hesitate to ask.

Kind regards
Cheryl
The Luxury Hut

Rated 5 out of 5 stars

Excellent customer service

I was delighted with the pre owned watch, I bought from the Luxury Hut. It was great value for money and its condition was better than I expected for the money paid. The item was delivered on time and the customer service provided by Cheryl, was first class. She couldn't have been more helpful. Excellent organisation to deal with.

27 April 2026
The Luxury Hut logo

Reply from The Luxury Hut

Hi Jim,

Thank you very much for your kind review. It was a pleasure assisting you.

Thank you again for your business. I hope you enjoy your new item, and I look forward to the opportunity to assist you again in the future.

Kind regards,
Cheryl
The Luxury Hut

Rated 5 out of 5 stars

The service was as all previous reviews…

The service was as all previous reviews have said. Excellent from start to finish. I felt confident purchasing from them and would definitely recommend Luxury Hut. Would buy from them again Item was as described. Delivery was prompt and packaged securely.

27 April 2026
The Luxury Hut logo

Reply from The Luxury Hut

Hi Amanda,

Thank you for taking the time to write us a review, we really do appreciate it.

We are delighted you are happy with our service and your order. Thank you again for the business and we look forward to assisting you again in the near future.

Kind regards
Cheryl
The Luxury Hut

Rated 5 out of 5 stars

Brilliant service from the luxury hut…

Brilliant service from the luxury hut from initial email to sale in person, raj was excellent was greeted, looked after an sold my rolex with no trouble very professional service deff 10/10 will cert use again , an nice coffee to boot as well

23 April 2026
Unprompted review
The Luxury Hut logo

Reply from The Luxury Hut

Hi Martin,

Thank you so much for your review!

We’re delighted to hear you had such a positive experience from your initial enquiry through to completing the sale in person. I’ll be sure to pass your kind words on to Raj—he’ll be really pleased to hear them.

We’re glad you felt well looked after and that everything went smoothly, and of course, we’re happy the coffee helped too!

We appreciate your recommendation and look forward to welcoming you back again in the future.

Warm regards,
Cheryl
The Luxury Hut

Rated 5 out of 5 stars
The Luxury Hut logo

Reply from The Luxury Hut

Hi Filippo,

Thanks for your review and for your business.

Please let us know if you need anything else in the future and we would be happy to do business with you again.

Kind regards
Cheryl
The Luxury Hut

Rated 5 out of 5 stars

Very professional service from Cheryl

Very professional service from Cheryl, highly recommend Luxury Hut.

16 April 2026
The Luxury Hut logo

Reply from The Luxury Hut

Dear Mr Arthur,

Thank you for taking the time to share your feedback—it’s greatly appreciated.

It was a pleasure assisting you once again, and we’re grateful for your continued support. Should you need anything in the future, I would be more than happy to help.

Kind regards,
Cheryl
The Luxury Hut

Rated 5 out of 5 stars

Great customer service

Great customer service, the item was exactly as described and delivered when they said it would be, cannot recommend buying from this place enough and would definitely buy from them again.

8 April 2026
Unprompted review
The Luxury Hut logo

Reply from The Luxury Hut

Hi Alison,

We are delighted you are happy with our item and our service.

If there is anything else you need in the future please don't hesitate to let us know and we would be happy to assist you.

Thank you again for the business.

Kind regards
Cheryl
The Luxury Hut

Rated 5 out of 5 stars

I brought a beautiful pre owned van…

I brought a beautiful pre owned van cleef necklace. The necklace was in excellent condition. It came with all its paper work and receipt. Arrived the next day it was packed really well . I wouldn’t hesitate to use
The luxury hut again . Fantastic service

9 April 2026
The Luxury Hut logo

Reply from The Luxury Hut

Hi Lisa,

Thank you for the lovely review.

We are glad you are happy with your purchase and our speedy delivery. We appreciate your business.

Let us know when you are ready for your next purchase and we would be happy to serve you again.

Kind regards
Cheryl
The Luxury Hut

Rated 5 out of 5 stars

Great service

Great service, highest quality and accurate description, no delays, easy to deal with what more could you want?

9 April 2026
The Luxury Hut logo

Reply from The Luxury Hut

Hi Mr Cox,

Thank you for your business and your review.

I has been a pleasure to deal with you and we look forward to assisting you again in the future.

I hope you enjoy your new purchase!

All the best
Cheryl
The Luxury Hut

Rated 5 out of 5 stars

The watch was as new and great company…

The watch was as new and great company to deal with.

20 March 2026
Unprompted review
The Luxury Hut logo

Reply from The Luxury Hut

Hi Warren,

Thank you very much for taking the time to leave us a review. We are so pleased to hear that you’re happy with your experience with us.

If there’s ever anything else we can assist you with, please don’t hesitate to get in touch. We’d be delighted to help.

We look forward to serving you again in the future.

All the best,
Cheryl
The Luxury Hut

Rated 5 out of 5 stars

Fantastic shopping experience

I had a fantastic shopping experience at The Luxury Hut. I spent hours in the store but Cheryl was very friendly, professional and patient from the beginning to the end. She supported my shopping throughout visit. I definitely recommend and would come back again. Thank you so much!

26 March 2026
Unprompted review
The Luxury Hut logo

Reply from The Luxury Hut

Hi Makiko,

It was a pleasure assisting you during your visit to our showroom.

You are always very welcome to visit us again, and I’m delighted the piece has gone to you — it truly looked beautiful on you and I hope it brings you good luck.

Thank you once again for your business. I hope you enjoy your new piece, and I very much look forward to welcoming you back in the near future.

Kind regards,
Cheryl
The Luxury Hut

Rated 5 out of 5 stars

I am over the moon with my purchase

I am over the moon with my purchase.
The watch is in excellent condition just as described. It was dispatched and delivered at convenient time and Luxury Hut kept me informed of delivery, they also reached out to offer to adjust the bracelet to fit my wrist.
The watch is beautiful, in mint condition. It was difficult to source this model in pristine condition but Luxury hut delivered.
I had a pleasant experience with this company and can highly recommend them.

25 March 2026
Rated 5 out of 5 stars

Professional, super-efficient and honest

The Luxury Hut exceeded my expectations, from my initial on-line enquiry right through to the bank transfer, everything was executed in a professional manner, communication was excellent both over the telephone and digitally, I wouldn't hesitate to recommend this company - thank you again to the helpful staff that dealt with my transaction.

19 March 2026
Unprompted review

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