The Bed Heist Ltd Reviews 

917
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 55 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent quality of the mattresses and beds, finding them comfortable and supportive, with many highlighting the efficient and timely delivery service and helpful, courteous personnel. Consumers consistently commend the staff for their polite interactions and good communication. However, some people were dissatisfied. A few customers reported receiving mattresses that were not as described, appearing cheaper, or developing issues like dipping shortly after purchase. Additionally, some reviewers noted poor aftercare, experiencing difficulties with customer service or receiving incorrect items.

What people talk about most

Product

People report ambiguous experiences with product quality and delivery, with some customers praising the... See more

Quality

Consumers find quality to be positive, with many reviewers praising the high quality of mattresses and beds,... See more

Delivery service

Customers had positive experiences with delivery service, often highlighting promptness and helpful staff.... See more

Order

Users describe ambiguous interactions with order, with some customers reporting perfect experiences from... See more

Staff

Reviewers mention positive feedback about staff, highlighting their helpfulness and politeness from customer... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Bit sceptical at first Have never ordered mattress without trying first. Especially online. However after reading some reviews the heritage 5500 pillowtop had great reviews, I took a chance and can... See more

Rated 4 out of 5 stars

Mattress delivered as expected.Haven't had such a good night's sleep in many years. Would recommend

Rated 4 out of 5 stars

I bought king size bed and mattress. The bed is alright, only one drawer is broken. And mattress is not that good. But its ok as per the price.

Rated 4 out of 5 stars

Great company very helpful in customer service I did ask for them to help take it upstairs but unfortunately they weren't allowed but did help me take bit up with motor on and checked everything was o... See more


Company details

  1. Mattress Store
  2. Bed Shop
  3. Furniture Manufacturer

Written by the company

Bed Heist


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

917 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.3

All reviews

(917)

52 reviews in the last 12 months

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Rated 5 out of 5 stars

This is the second time making a…

This is the second time making a purchase from this company and I can’t recommend enough !!!!!! I have bought x2 of the 14 inch thick pillow top heritage 5500 mattresses and they are unbelievably comfortable. Very quick service so simple and easy .

9 July 2024
Unprompted review
Rated 1 out of 5 stars

Misleading and rip off and they block you

Misleading and rip off. Horrible mattress. Sinks in. Too soft. Very rude and poor customer service and the company number does not even work. They call you from mobile phone number. When you try to make a complaint they block you. People
please stay well away from this company. You are better off going to high street in your local area. They never had any decency to contact me and what I tried to contact them the blocked my number and blocked me on Facebook too. I have all the evidence saved. Now to they are trying to remove my review from Here

28 June 2024
Unprompted review
Rated 5 out of 5 stars

Ease of seeing details of the mattress…

Ease of seeing details of the mattress I wanted, along with a great price made my choice very easy. Extremely quick delivery time quoted and delivery was on time. The driver was very professional and extremely polite.
I will recommend anybody to use your company for their bed needs.
Thanks again.

25 June 2024
Unprompted review
Rated 5 out of 5 stars

Herirage pilliw top…

Having bought one for myself 3 years ago when my Grandaughter wanted a new mattress I treat her to the same one.
She's as We where very happy with the look and comfort.
My Daughter and partner where so impressed they have also ordered one.

14 June 2024
Unprompted review
Rated 1 out of 5 stars

DODGY COMPANY

Where do I start , firstly I had to wait over 6 weeks for a new mattress and was told on week 4 and week 5 it would be delivered and got someone to wait in the house as I was at work but both times no one turned up then I wanted to cancel my order but they didn’t and talked me out of it , finally with little notice told me on week 6 that it would be there in the morning and when it was delivered the driver who delivered it broke my plug socket it and I rang the company while he was still outside and they rang him then rang me back and said he’s sorry we’re sorry but accidents happen , I told them if I drove into the back of someone I couldn’t just say accidents happen as I’d be at fault and still have to sort it out , I also sent them 2 photos straight away .

They then offered me two free pillows and I said. No , then they asked me to get a price for it so I got two and rang them to tell them the cheapest one , they said they would get back to me and haven’t , every time I ring them it goes straight to answerphone now so they have blocked me I know this cus if I ring from a different number it rings out and mine go straight to answerphone message , I’ve sent them messages on instagram and they leave me on read and don’t reply , this company has been a complete joke from the first minute and I stupidly shouldn’t have ordered from them , only advice and thing I can take from this is that anyone reading this does not use them and put up with what I’ve had to , I have all my messages and screenshots to prove anything needed to be proved STAY AWAY GUYS

4 June 2024
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent, quick service. Flexible delivery time. I am very satisfied with my bed and mattress.

28 May 2024
Unprompted review
Rated 5 out of 5 stars

Highly Satisfied

Having been quoted silly prices by a few different bed suppliers The Bed Heist proved to be by far the best. Bed delivered within a couple of days of order being placed...no complaints at all 😀

16 May 2024
Unprompted review

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