The Bed Heist Ltd Reviews 

916
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 55 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the mattresses and beds, finding them comfortable and providing excellent sleep. The delivery service is frequently highlighted as quick, on time, and handled by courteous and helpful staff. Many people appreciate the overall smooth process from ordering to delivery, often noting the staff's helpfulness in choosing products. However, some customers reported issues with product quality, including mattresses dipping prematurely, not matching advertised dimensions, or having manufacturing flaws. A few other people also felt that the delivered product did not match what was ordered online, or experienced problems with delivery dates being changed.

What people talk about most

Product

People report ambiguous experiences with product quality and delivery, with some customers praising the... See more

Quality

Consumers find quality to be positive, with many reviewers praising the high quality of mattresses and beds,... See more

Delivery service

Customers had positive experiences with delivery service, often highlighting promptness and helpful staff.... See more

Order

Users describe ambiguous interactions with order, with some customers reporting perfect experiences from... See more

Staff

Reviewers mention positive feedback about staff, highlighting their helpfulness and politeness from customer... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Bit sceptical at first Have never ordered mattress without trying first. Especially online. However after reading some reviews the heritage 5500 pillowtop had great reviews, I took a chance and can... See more

Rated 4 out of 5 stars

Mattress delivered as expected.Haven't had such a good night's sleep in many years. Would recommend

Rated 4 out of 5 stars

I bought king size bed and mattress. The bed is alright, only one drawer is broken. And mattress is not that good. But its ok as per the price.

Rated 4 out of 5 stars

Great company very helpful in customer service I did ask for them to help take it upstairs but unfortunately they weren't allowed but did help me take bit up with motor on and checked everything was o... See more


Company details

  1. Mattress Store
  2. Bed Shop
  3. Furniture Manufacturer

Written by the company

Bed Heist


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

916 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.3

All reviews

(916)

51 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Good

Hi, I got delivery my double bed mattress 2000 pocket spring which is usually comfortable and good so good so far! Guys you can buy it for any season, I would like to say thanks for this mattress company
Regards,
M Fokrul Islam

5 September 2024
Unprompted review
Rated 5 out of 5 stars

Bed Heist

Bed Heist
I have just purchased my 2nd mattress. Great quality great price customer service excellent. Delivered on time professional company

31 August 2024
Unprompted review
Rated 5 out of 5 stars

Good Service and Mattress

It was recommended by a friend . Very happy with the purchase. Delivery was on time and delivered to the room of choice. I would definitely recommend to other friends.

4 September 2024
Unprompted review
Rated 5 out of 5 stars

Quality service

The service was outstanding they delivered on time and the delivery driver had to wait for 30 minutes for me to sort out the old bed.I totally recommend them £100. And the bed and mattress is perfect.

7 August 2024
Unprompted review
Rated 5 out of 5 stars

Very good service polite and helpful

Very good service polite and helpful. Quick delivery arrived on the day and time I wanted .delivery chap was polite and helpful. Brilliant service. Very happy with my product would definitely recommend.

1 August 2024
Unprompted review
Rated 5 out of 5 stars

Great shopping experience

Easy ordering process, great price and the bed is super comfy.

Easy company to deal with and kept me informed along the way. Would definitely use this company again.

22 July 2024
Unprompted review
Rated 5 out of 5 stars

I have bought a couple of matresess…

I have bought a couple of matresess from here and im pleasantly suprised by the quality and the price is affordable. I really liked them and recommend others to buy them aswell. Also, the customer service was very helpful and kind and the delivery was on time.

12 July 2024
Unprompted review
Rated 1 out of 5 stars

Poor after service, faulty

I have emailed several times but no reply.
Instagram messages and messenger.
I brought a mattress with extra firmness. After a few months it started to dip on one side. We have not had this a year yet and it is useless.
I feel robbed as saved for this!

10 July 2024
Unprompted review
Rated 1 out of 5 stars

Placed order with bed heist then has to cancel…

Placed order with bed heist then coupla days after paying £30 deposit found my disability money has been cut & wouldn’t be able to pay for future incoming order, wasn’t yet dispatched so messaged n told them sadly y I was cancelling, surprisingly was told it was already dispatched for following Tuesday this was a tues! Told them to get in touch with driver to stop delivery . Was then told I’d be charged £65 for cancellation plus costs if not paid ! was NOT told when 1st placed order! Unacceptable I’m disabled they no fault of mine shall b contacting trading standards , prepared to loose deposit but these extra charges are unfair !

9 July 2024
Unprompted review

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