Australian Food Shop Reviews 

58
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 55 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the impressively fast delivery times and the carefully secured packaging used to transport their favorite overseas snacks. People also highlight the exceptional customer service, noting that the support staff are exceptionally friendly and always quick to resolve any questions. Shoppers consistently mention that ordering is simple and provides access to wonderful products from back home. However, some customers also noted occasional problems during transit, such as package damage, missing items, or delivery address mistakes. Despite these rare hiccups, most consumers remain extremely happy with the wonderful product selection and the reliable overall service.

What people talk about most

Product

Clients share positive opinions on product, highlighting the great selection of snacks and items that bring a... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting impressively fast... See more

Service

Reviewers highlight positive aspects of service, consistently praising the fast, friendly, and efficient... See more

Order

People report positive experiences with order, highlighting fast shipping, excellent packaging, and an easy... See more

Customer service

Customers had great satisfaction with customer service, praising the quick responses and top-tier support.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After visiting Australia, I have been terribly missing the goodies, and "Australian Food Shop" has been the only place to reach. For the past year, I have purchased chocolates, biscuits, snacks, healt... See more

Rated 5 out of 5 stars

Ordering was easy and Item and pricing were very clear, as was postage choices ! Tracking was great, all the way through, although a little less so once in the UK. Delivery was exceptional and even a... See more

Rated 5 out of 5 stars

Fast friendly service. Only complaint is that the whole website is in USD despite being an Australian Business. For Aussies overseas in countries other than the US, it makes it harder to keep track o... See more

Company replied

Rated 5 out of 5 stars

If i could give 10 Stars,i would...from the beginning,til the end great customer service,very friendly and the package arrived nicely packed and the goodies are awesome.We'll order again for sure.If y... See more


Company details

Written by the company

We specialize in selling Australian food and products to those who miss them or want to try them for the first time. Our aim is to serve both Aussies overseas who miss the products from home, and also to let those who want to try the quality and tastes from Australia for the first time have an opportunity to do just that.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

58 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.7

All reviews

(58)

55 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A Kiwi living in TX

A Kiwi living in TX, USA and missing some NZ treats! Order was simple and they shipped it super fast. Everything came in order and delious! Thanks team for helping my cravings

30 January 2026
Unprompted review
Rated 5 out of 5 stars

May I ask about no sugar products plus…

May I ask about no sugar products plus low fat noodles and cakes pack

27 January 2026
Unprompted review
Australian Food Shop logo

Reply from Australian Food Shop

Hi Thalia, we'd love to help - if you could shoot your enquiry to info@theaustralianfoodshop.com, we'll get back to you ASAP!

Rated 5 out of 5 stars

Trustworthy and reliable

The shipping was quick and went off without any problems. Customer service was excellent as they replied as quickly as possible and the conversations felt personal and friendly!

11 December 2025
Unprompted review
Rated 5 out of 5 stars

Best shopping experience

If i could give 10 Stars,i would...from the beginning,til the end great customer service,very friendly and the package arrived nicely packed and the goodies are awesome.We'll order again for sure.If you are looking for great customer service and awesome Aussi stuff,look no further.

22 December 2025
Unprompted review
Rated 5 out of 5 stars

Great and very trustworthy company

Great and very trustworthy company. I have ordered from them multiple times to different countries and the items always arrive in perfect condition. Additionally, the team is very polite and helpful, and will even go above and beyond to make sure you have the best experience possible. Highly recommend!

10 December 2025
Unprompted review
Rated 5 out of 5 stars

Love this company

Love this company! Living in S. Korea it's hard to get classic festive foods that don't cost an arm and a leg. These guys have become my go-to.

4 December 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

I ordered some Aussie treats for Christmas for my family, to be delivered to me in NYC. The package was shipped fast and landed in the US quickly. When the US delivery company failed to deliver I emailed the company and they responded immediately. They tracked the parcel from their side and then sent me clear instructions on how to find the parcel from my side. It took me 5 minutes to find it and I got the parcel the same day. So easy!! Excellent service and so appreciated!!

1 December 2025
Unprompted review
Rated 5 out of 5 stars

Reliable with great service and products

Based in Canada, I've been a customer of Australian Food Shop for over five years. The deliveries are well packaged and dispatched without delay, and they have always been reliable and quick to respond to any queries. I thoroughly recommend as the go-to supplier for Aussie products overseas.

27 November 2025
Unprompted review
Rated 5 out of 5 stars

10yrs of ordering quality!

I've been ordering food from here for around 10yrs, give or take, and I've never had a problem with them or the process. It's always on time, packaged nicely and in great shape when it arrives. Thanks for always bringing the tastes of home to Japan!

23 November 2025
Unprompted review
Rated 5 out of 5 stars

Australia Food Service is the best

Australia Food Service is the best, the very best. You never know in the "current environment" how things will go between Australia (or any other country) and the tariff-crazy United States. This time -- as in the past -- was topnotch, first class. Timely, good value for an imported item not found here, and excellent communication thruout. HIGHLY RECOMMENDED! Thank you.

20 November 2025
Unprompted review
Rated 5 out of 5 stars

Very efficient and easy

Very efficient and easy. Surprisingly fast delivery considering it's coming from Australia. Great company, excellent service. Thank you.

19 November 2025
Unprompted review

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