While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 556 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and extensive knowledge, making the entire process smooth and enjoyable. The service provided is frequently highlighted as exceptional, with many people appreciating the personalized approach and the ease of communication. Reviewers are particularly impressed with the quick response times and the effective marketing strategies employed by the company. However, some people were dissatisfied with the conduct of certain agents, citing instances of rudeness and unprofessional behavior, such as shouting and making inappropriate comments about parking.

What people talk about most

Staff

Consumers consistently express high satisfaction with the staff, highlighting their professionalism,... See more

Service

Customers consistently note positive experiences with service. Many reviewers highlight the exceptional... See more

Customer service

Users describe positive interactions with customer service, highlighting excellent communication and... See more

Response time

People report positive experiences with response times. Customers consistently praise the quick and efficient... See more

Marketing

Reviewers highlight positive aspects of marketing. Many customers praise the targeted and effective marketing... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Having been on the market for 12 months with a well known, main stream agent we had 3 enquiries and 1 viewing. Feedback had been limited and left us feeling lost. We contacted Mark on a recommendatio... See more

Rated 5 out of 5 stars

Nick has been absolutely fantastic throughout the whole process, he has made it all so easy. He kept in contact and updated me regularly. He managed to get us over the asking price, which is incredibl... See more

Rated 5 out of 5 stars

Tracey from TAUK (Norfolk based) has been absolutely superb - I can’t thank her enough for her expertise, honesty and patience for the last 12+ months. What has been an incredibly stressful period has... See more


Company details

  1. Real Estate Agents
  2. Real Estate Agency

Written by the company

The Little Bit Extra That Makes a Difference At TAUK, we believe the difference between an ordinary outcome and an extraordinary one is often just a little extra care. That’s why we always take the time to truly understand what makes your home special. We also put extra thought into how we present it to potential buyers, showcasing the details that make it stand out. Every small touch – an extra hour spent on staging, a thoughtful follow-up call, a carefully chosen photograph – adds up. For you, these efforts mean less stress and more peace of mind, as no single detail is left to chance. These small, meaningful touches come naturally to us, and they make a world of difference in your experience. This quietly confident approach is what sets TAUK apart. We put quality before quantity, service before sales, and people before numbers, making each move with care and expertise. With that little bit extra at the heart of everything we do, your home’s journey is handled with warmth, assurance, and careful attention to detail that leads to extraordinary outcomes for homeowners.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 54% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing service from Tracey at TAUK

Tracey supported us following the death of pur parents in relation to valuation probate and selling of the house. She provided us with an evaluation and gave us advice and information in person, over the phone and via email and WhatsApp. She was incredibly responsive and nothing was too much for her. She was very knowledgeable and gave us some invaluable advice and her knowledge of the industry and market really shone through. I felt she went above and beyond for us. She was approachable, friendly and compassionate - I cannot speak any higher of her and most definitely recommend her to everyone.

3 December 2025
Unprompted review
Rated 5 out of 5 stars

1st class service from Steph Vass!

Steph Vass helped us buy our dream family home and we can’t thank her enough. From the very first viewing, right up to completion, Steph was so helpful and used her experience and knowledge to help get the purchase over the line in complicated circumstances. She always made herself completely available to us, often responding late at night or even at weekends. We always felt like she was working with us, pushing in the same direction which was nice and also reassuring. Steph was friendly and approachable and we’ve already recommended her to several friends & family members. Thanks again for a perfect service Steph, it will always be very much appreciated.

28 November 2025
Unprompted review
Rated 5 out of 5 stars

Tracey Fisher TAUK Norwich

We completed on our new house on Monday through Tracey Fisher at TAUK Norwich. Tracey has been wonderful through the whole process. Always on hand to answer any questions we had, even when out of business hours! She was happy to show us round our new property several times during the process. We are very happy with the service Tracey has given. We decided during the process to sell a property with Tracey due to the lovely, friendly and personal service we were receiving while buying our new one. Thanks again Tracey we appreciate all you've done.

1 December 2025
Unprompted review
Rated 5 out of 5 stars

Property Purchase

I recently purchased a property where Mark Welberry was representing the sellers, and I was genuinely impressed by the level of professionalism throughout the process. Mark was always quick to respond, proactive in providing updates, and very easy to communicate with.

Although Mark wasn’t acting on my behalf, he made purchasing a property a smooth and stress-free experience. I truly appreciated his honesty, efficiency, and friendly approach. I would highly recommended Mark and TAUK and would most definitely consider using them in the future if ever such case arises.

Thank you Mark.

2 December 2025
Unprompted review
Rated 5 out of 5 stars

Nothing but helpful

Claire Lea has been nothing but helpful and supportive during what is a stressful and exciting time. She was on call on moving day to help us with any queries and kept us updated throughout the entire process. She is clearly a hard worker and it was with great delight that we sent her our first family picture in our new home ... Which is something that she helped make possible for us. Diolch yn fawr Claire!

28 November 2025
Unprompted review
Rated 5 out of 5 stars

A good experience.

I can't praise Claire Lea highly enough. She was friendly, efficient and kept me informed at every stage. She made the whole process, which can be daunting, seamless. She was a reassuring voice at the end of the phone.
Jill Jenkins

2 December 2025
Unprompted review
Rated 5 out of 5 stars

A super agent!

We recently sold and purchased through Jonathan. Both transactions were handled with professionalism but also in a personable manner. Jonathan was great to deal with, always happy to answer questions and go the extra mile to help. Thank you Jonathan!

24 October 2025
Unprompted review
Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️

Sheridan was incredibly informative, personable, and provided an excellent service. As an agent myself, I unfortunately don’t always witness this level of professionalism with other agents. Thank you for restoring confidence in what other great agents can be. Highly recommend, and we hope to work with him to purchase a property soon! ⭐️

1 December 2025
Unprompted review
Rated 5 out of 5 stars

Could not recommend Mark Quinn highly enough

Mark is absolutely fantastic. He went above and beyond to make sure the house was marketed superbly. The pictures and videos were exemplary. In addition Mark supported us hugely through the process offering really valuable advice and insight. Could not recommend highly enough. If we ever move again, Mark would be the only choice. Thank you very much indeed Mark.

12 July 2025
Unprompted review
Rated 5 out of 5 stars

Honest and trustworthy conversations

Having been on the market for 12 months with a well known, main stream agent we had 3 enquiries and 1 viewing. Feedback had been limited and left us feeling lost.
We contacted Mark on a recommendation and wow, what a different experience. Mark drilled down on our position and the market trends, we were sold within 6 weeks. Thank you Mark

28 November 2025
Unprompted review
Rated 5 out of 5 stars

Premium Agent

While Jonathan wasn’t our selling agent, he absolutely felt like one throughout our onward purchase. Impeccable communication and always professional.

We had a fairly lengthy chain, and I genuinely believe Jonathan helped hold it together. His attention, consistency and calm approach made a huge difference when things got tense.

I wouldn’t recommend anyone else if you’re looking to escape the usual high-street slop and want something genuinely personalised, with 1000% effort and commitment behind it.

And to top it all off, we are still in touch and we received a lovely welcome gift from him once we completed.

16 September 2025
Unprompted review
Rated 5 out of 5 stars

Celeste Hamilton-Parker…

Celeste Hamilton-Parker recently sold my property having taken over from a local Estate Agent. I found her to be professional, approachable, friendly and caring. Dedicated to her job and pushed when things got slow during the process. Thank you Celeste

3 November 2025
Unprompted review
Rated 5 out of 5 stars

Tim’s attention to detail and expertise really shone through

Tim supported us with our recent house sale, and having used other estate agents in the area before, the personal experience we had with him truly stood out. From the very first contact right through to moving day, we always felt listened to and communication was consistently quick and responsive.

As with any house move and chain, there were a few hiccups along the way, but Tim explained everything clearly and always offered practical solutions. His calm approach made the process feel far more manageable.

Preparing the house for photos was actually an enjoyable experience. Tim’s attention to detail and expertise really shone through, and we were so pleased with the final result. The photos showcased our home beautifully and gave potential buyers a genuine sense of what the house offered and what it meant to us. We created so many memories there, and Tim made saying goodbye that little bit easier to digest.

We’re so grateful for his support and wouldn’t hesitate to recommend him. Thankyou Tim!!

26 November 2025
Unprompted review
Rated 5 out of 5 stars

Very helpful and professional

We recently purchased a property through Clare Towl at TAUK. She was incredibly helpful, going above and beyond what we could have expected and kept us informed all the way through the transaction. We would thoroughly recommend her.

22 November 2025
Unprompted review
Rated 5 out of 5 stars

Great experience buying with Jen in locks heath area from TAUK


I recently bought a property through TAUK and was looked after by Jen. She was professional, friendly and very easy to communicate with from the first viewing onwards.

Jen guided me through the whole buying process, explaining each step clearly and answering all my questions, which really helped as I’m not originally from the UK. She kept me updated, responded quickly to emails and calls, and followed up with the seller and solicitors when needed.

Overall, I’m very happy with the service from Jen at TAUK and would confidently recommend her to anyone looking to buy a property.

5 November 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look