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Review summary

Created with AI, based on recent reviews

Looking at 482 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the exceptional staff, praising their professionalism, knowledge, and helpfulness throughout the entire process. The service provided is consistently described as excellent, with many appreciating the personalized approach and the ease of their overall experience. Reviewers often mention the outstanding customer service and the quick response times, which contributed to a smooth and less stressful journey. The marketing strategies are also commended for being effective and innovative, leading to successful sales. Conversely, a small portion of people felt that feedback was limited, leaving them feeling uninformed, and some experienced unresponsiveness from agents. There was also an instance where a reviewer encountered rudeness and a lack of professionalism from an agent regarding parking and appointment time.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting their personal approach,... See more

Service

Consumers find service to be positive, with many reviewers highlighting the exceptional, personal, and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the exceptional communication and... See more

Response time

Clients share positive opinions on response time, consistently highlighting prompt, professional, and... See more

Marketing

Reviewers highlight positive aspects of marketing, praising the deep knowledge of local areas and market... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Having been on the market for 12 months with a well known, main stream agent we had 3 enquiries and 1 viewing. Feedback had been limited and left us feeling lost. We contacted Mark on a recommendatio... See more

Rated 5 out of 5 stars

Nick has been absolutely fantastic throughout the whole process, he has made it all so easy. He kept in contact and updated me regularly. He managed to get us over the asking price, which is incredibl... See more

Rated 5 out of 5 stars

I cannot recommend Mark highly enough. Not only did we buy our dream house with him but he also sold our house within a matter of weeks. Mark was professional and so knowledgeable with the whole proce... See more

Rated 5 out of 5 stars

Tracey from TAUK (Norfolk based) has been absolutely superb - I can’t thank her enough for her expertise, honesty and patience for the last 12+ months. What has been an incredibly stressful period has... See more


Company details

  1. Real Estate Agents
  2. Real Estate Agency

Written by the company

The Little Bit Extra That Makes a Difference At TAUK, we believe the difference between an ordinary outcome and an extraordinary one is often just a little extra care. That’s why we always take the time to truly understand what makes your home special. We also put extra thought into how we present it to potential buyers, showcasing the details that make it stand out. Every small touch – an extra hour spent on staging, a thoughtful follow-up call, a carefully chosen photograph – adds up. For you, these efforts mean less stress and more peace of mind, as no single detail is left to chance. These small, meaningful touches come naturally to us, and they make a world of difference in your experience. This quietly confident approach is what sets TAUK apart. We put quality before quantity, service before sales, and people before numbers, making each move with care and expertise. With that little bit extra at the heart of everything we do, your home’s journey is handled with warmth, assurance, and careful attention to detail that leads to extraordinary outcomes for homeowners.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 54% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Very helpful and professional

We recently purchased a property through Clare Towl at TAUK. She was incredibly helpful, going above and beyond what we could have expected and kept us informed all the way through the transaction. We would thoroughly recommend her.

22 November 2025
Unprompted review
Rated 5 out of 5 stars

Great experience buying with Jen in locks heath area from TAUK


I recently bought a property through TAUK and was looked after by Jen. She was professional, friendly and very easy to communicate with from the first viewing onwards.

Jen guided me through the whole buying process, explaining each step clearly and answering all my questions, which really helped as I’m not originally from the UK. She kept me updated, responded quickly to emails and calls, and followed up with the seller and solicitors when needed.

Overall, I’m very happy with the service from Jen at TAUK and would confidently recommend her to anyone looking to buy a property.

5 November 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic agent and super experience with…

We have had a superb experience with Tauk and specifically our agent Carol Gunn.
From the start where we invited her to come and see our home and talk about selling right through to ultimately selling our property, she guided us through the process and made it so much less stressful too.
I honestly don’t think we would have sold the house without Carol’s help and fresh approach.
She helped us make the house look more homely and inviting to optimise the number of viewings and the photos online really helped to emphasise the many areas of the house that would attract buyers.
Carol conducted all the viewings and was so approachable and also accessible when we needed to contact her
She has been amazing and we cannot thank her enough for achieving our sale so we could move home
Brilliant agent and fantastic service!
Thank you

31 October 2025
Unprompted review
Rated 5 out of 5 stars

Tom Kelly has been brilliant throughout…

Tom Kelly has been brilliant throughout our experience of selling our flat. He has been helpful, efficient and supportive to us throughout the entire process. We were recommended Tom by a friend and he did not disappoint. He has made selling a property, which is usually a very stressful process, much easier to navigate and communicated with us every step of the way so that we felt well informed and kept in the loop the whole time. Thanks Tom!

20 November 2025
Unprompted review
Rated 5 out of 5 stars

First time…

Just completed on our first property purchase and I’ve been very pleased with the service that Celeste has provided. She’s been the main communicator in our purchase and pushed to get it over the line. Would highly recommend using Celeste!

3 November 2025
Unprompted review
Rated 5 out of 5 stars

We recently purchased our home from Tom…

We recently purchased our home from Tom Constable. We were extremely pleased with the personal service we received, from his knowledge of the property through to communication when negotiating. His social media content is unique and professional. We received weekly sales progress updates which helped to make our transaction stress free.

10 October 2025
Unprompted review
Rated 5 out of 5 stars

Mia Evan’s was absolutely amazing from…

Mia Evan’s was absolutely amazing from the start, I messaged her late in the evening and she responded immediately and had my house photographed, up on the market, open house and sold within a week! I couldn’t recommend someone to sell your house enough! Or even to help you find your dream home. She is fast and responsive, funny and friendly.

13 November 2025
Unprompted review
Rated 5 out of 5 stars

I purchased a property through Sina and…

I purchased a property through Sina and she was very helpful, efficient and professional. She made the purchase as straightforward and quick as possible and communicated with myself and the seller. She did weekly updates with the solicitors.

She kept me up to date with developments and when we hit bumps in the road she tried to smooth things out as best she could. I think I was actually a good buyer but as we know the whole process can be stressful and frustrating at times.

Sina was professional throughout and handed over the keys to me on completion with beautiful flowers and cards from both her and the seller and a lovely bottle of wine.

30 September 2025
Unprompted review
Rated 5 out of 5 stars

professional and refreshing…

Liam has been professional and dynamic in his approach from the very moment we called him to book a valuation.
His refreshing viewpoint and amazingly high quality video tour and photographs meant that we sold within the first few weeks. He has been on hand and supportive of our ongoing purchase, which has been invaluable, and he responds quickly to all forms of communication.
If you choose and agent because they are cheaper-there’s usually a reason for it! With Liam, I wouldn’t hesitate to use his services and advice again. The solicitors he recommended have been second to none too. Many thanks Liam!

12 November 2025
Unprompted review
Rated 5 out of 5 stars

So proactive and communicative

We had a great experience purchasing our property through TAUK. We were especially impressed with how proactive Sho was in keeping us updated, chasing other parts of the chain and being there for support. We would definitely use the team again in the future, thanks for all your help 😊

11 November 2025
Unprompted review
Rated 5 out of 5 stars

Sian Miller

We would highly recommend Sian, her pricing strategy had our property sold within a couple of weeks of it going on the market. She kept us informed every step of the way, any queries & questions were answered promptly. Very friendly but professional attitude, nothing was too much trouble. We were in a chain of 6 & Sian & her team made the whole process less stressful than it could of been. We would have no hesitation in using Sian Miller for any future house moves.

7 November 2025
Unprompted review
Rated 5 out of 5 stars

Tracey is just brilliant!

Tracey is just brilliant. She communicated everything clearly and kept us up to date throughout the process.
Nothing was too much trouble and she went above a beyond, especially in the final stages of our sale and purchase.
Tracey is caring, professional, knowledgeable and honest.
We wouldn't hesitate to recommend Tracey to anyone.

2 October 2025
Unprompted review
Rated 5 out of 5 stars

Kelly made the whole experience of…

Kelly made the whole experience of moving to a new area so much easier. Very knowledgable and comprehensive as well as thoughtful and very responsive to questions we asked. Throughly recommend Kelly to anyone selling or buying a property.

7 November 2025
Unprompted review
Rated 5 out of 5 stars

We highly recommend Jonathan

We highly recommend Jonathan. The service he offers is bespoke and unique. We had our property on the market with two other agents and then finally with Jonathan who listened to us and found buyers for our cottage. Forget other agents if you want to sell your property without lots of time wasters.

4 November 2025
Unprompted review
Rated 5 out of 5 stars

Sale of Caer Serch

All done - copy below 👇
Fantastic Service from Adam and Louise at The Agency

Part 1 – Selling and Promotion
From the very first meeting, Adam and Louise made me feel completely at ease. Their knowledge of the local market and genuine enthusiasm for my property gave me real confidence. The photos and marketing were excellent – they really captured the best features of the house and helped it stand out online. I was kept fully updated about viewings and feedback, and I always felt they were doing everything possible to attract the right buyers. Nothing ever felt rushed or impersonal – they truly cared about getting the best result for me.

Part 2 – Support During Exchange
Once the sale was agreed, the support I received through the exchange process was exceptional. This is where the benefit of a small, independent team really showed. Every time I called, I spoke to someone who knew exactly what was happening with my sale. There was no being passed around an office or having to explain things repeatedly – Adam and Louise were always on hand and kept everything moving smoothly. It was such a relief to deal with people who genuinely cared and made me feel like a priority.

I can’t thank them enough for their professionalism, patience, and personal touch. I’d highly recommend The Agency to anyone thinking of selling on Anglesey.

10 November 2025
Unprompted review
Rated 5 out of 5 stars

Why Richard Howe is simply the best estate agent!

Richard Howe is a brilliant estate agent—professional, efficient, and incredibly supportive. I had been searching for a new home in Bristol for quite some time and relocating to a new city came with its fair share of challenges.

After losing out to higher bidders twice on the only property I had ever offered on during my three-year search, I was thrilled when it became available for a third time. Throughout the entire process, Richard was always there—just a phone call or WhatsApp message away—ready to answer my questions, offer clear explanations, and guide me through every step. His patience and honesty, especially while I was dealing with a non-responsive conveyancing solicitor, were truly invaluable and reassuring.

From start to completion, the whole process was smooth and efficient thanks to Richard’s professionalism. If you’re looking to buy or sell, and want a kind, honest, and genuinely helpful estate agent, I would highly recommend Richard.

15 October 2025
Unprompted review
Rated 5 out of 5 stars

A posative out come for our sale.

A posative out come for our sale.
Sold quickly and at a good price.
Our agent Kelly Young went out of her way to make a smooth sale.
And within anticipated time scale.
Kelly kept in contact with Solicitor and we were pleased with her professional approach.
We would definatly use again.
Job well done.

7 November 2025
Unprompted review

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