AA has what I believe to be a unique offering - it's easy to get a quotation online AND then to be able to speak to a knowledgeable, helpful and courteous member of their UK based staff to answer any... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I needed a new insurance quote as I felt my current ins company was ripping my off, I went onto go compare . com and found AA platinum, I wrang and spoke to a great advisor Gareth who was great at goi... See more
Change my car insurance to the AA, great cover and a lot cheaper. Then changed our home and contents insurance to the AA - exceptional cover, not the cheapest but £125 less than what my previous insur... See more
Company replied
I had to call out the aa due to my mgs5 loosing all power. The weather was absolutely terrible and initially I was told that the visit would be delayed by a day. The fitter turned up a couple of hours... See more
Company details
Written by the company
The AA provides services to motorists: breakdown cover, car insurance, life, travel insurance, route planning and motoring advice. We're the UK's number 1 motoring organisation.
Contact info
United Kingdom
- theaa.com/insurance
4.6
Excellent
50K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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I chose AA insurance because was £141…
I chose AA insurance because was £141 cheaper than my original insurer Aviva
5 November 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Straight forward and easy to follow…
Straight forward and easy to follow through the steps to a successful price.
5 November 2026
Reply from The AA Insurance
Insurance should always be as straightforward as possible, Gordon 😁.
Easy to sort
5 November 2026
To deal with an online quote was straight forward
I was happy with the price from a reputable organisation
2 November 2026
Claim GDAA526107.
Claim GDAA526107.
Trying to speak to the Liability team regarding my claim has been absolutely shocking. I have been passed from pillar to post and have received some misleading information. The team members are not motivated or interested in obtaining the best outcome.
5 November 2026
Unprompted review
Reply from The AA Insurance
Hi Helen, we're really sorry to hear that and we'd like to take a look into this further. Please pop us an email to TheAA.ReviewTeam@TheAA.com and inlcude:
- your full name
- address with postcode
- policy number
- more info on how we can help
- a copy of this review
i do not know yet it is first time i am…
i do not know yet it is first time i am useing for house insurance
22 October 2026
AA computer glitch
Would not accept my payment - computer froze and had to end up phoning to speak to someone and pay over the phone.
The same happened when my husband renewed his insurance with you a few months ago.
3 November 2026
Reply from The AA Insurance
Hi John, we're really sorry to hear you've had issues with making payments online. Please try a different browser in the future and ensure you have pop up's enabled. If you still have the same issue, please reach back out to the team so we can look into this for you.
First Class…
Excellent Service, you provided every thing that was required, no fuss and straight to the point which is what people want…
The price was very good which met my needs, also for peace of mind, what more can one ask for…
4 November 2026
Reply from The AA Insurance
Sounds like everything went super smoothly, Brenda 💛.
The AA listen and look for the best…
The AA listen and look for the best that would suit you the customer.
5 November 2026
Very competitive rates
Very competitive rates. Website user friendly and easy to complete car insurance application online.
5 November 2026
The right cover at the right…
The right cover at the right price--gettting harder to find, but delivered by the AA. Many thanks
5 November 2026
Easy, Peasy
Easy to get a quote, did it on line and I'm to computer boff. competitive prices. Job done in no time.
11 September 2026
Easy to speak to an advisor quickly
Easy to speak to an advisor quickly
Everyone I spoke to was clear and very helpful
24 October 2026
Reply from The AA Insurance
Thanks for your review. We're delighted to hear you were able to speak to an advisor quickly and that everyone you spoke with was clear, helpful and supportive. We really appreciate your feedback.
Fine up to a point....
Fairly straight forward to complete on line. HOWEVER, trying to take autosave off! No chance. Very frustrating being back paged 3 , 4 times. Had to ring up in the end no clear instruction. Very nearly trashed the transaction in frustration
5 November 2026
Very simple and easy to complete
Very simple and easy to complete. Good clear information of the products easy to add on extras of required, great price
5 November 2026
House & Contents Insurance
Clear explanations and made choosing the correct cover a lot easier. As an older person I usually ask lots of questions but nothing was a problem to the person on the other end of the phone. Made for a less stressful experience and a much cheaper price for better cover than my previous cover. Thank you!
3 November 2026
One phone call and it was all sorted
One phone call and it was all sorted
Cheaper than my previous insurer who I had been with for 13 years
5 November 2026
Policy
Policy, cover, price all very good. But when came to loading policy App and computer system would not allow me to proceed as my email address was used to service my wifes car policy. Thus had to cancel policy.
5 November 2026
Reply from The AA Insurance
Hi, we're sorry to hear you've cancelled your policy with us. If an account has already been created using one email address and the policy is in a different name, then we would need a different email to create a new account.
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