only use if you want to get fined by a tax office. I've got 450 euros in penalties with them and an absolute hell of a customer "support".
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See what reviewers are saying
The advisor don't answer to messages, even if following up several times. He just dismisses you. You can reach him by phone only ONCE. Customer Service by chat is amazing, but poor attention of accoun... See more
Company replied
I’ve been with TaxScouts for a year now, and I’m really grateful for their service. They’ve helped me stay organized with my taxes, making a process that used to feel stressful much more manageabl... See more
Company replied
I’m incredibly grateful to have found TaxScouts! Mario has been absolutely amazing, and every member of the support team I’ve spoken to has been just as fantastic. The service I’ve received has tr... See more
Company replied
4.1
Great
802 reviews
Replied to 95% of negative reviews
Typically replies within 1 week
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Great UX and my advisor is always quick…
Great UX and my advisor is always quick and empathetic with his communication.
14 May 2026
Reply from Taxfix España (anteriormente TaxScouts)
Hi Miguel,
Thanks a lot for taking the time to leave a review. It’s great to know our service felt worthwhile and that you got the support you needed without delays.
We’ll be here whenever you need us.
Best regards,
The Taxfix team
Great partner
13 May 2026
Reply from Taxfix España (anteriormente TaxScouts)
Hi Frederic,
Thank you so much for your review! We’re really happy to hear you see us as a great partner.
Thanks for counting on us.
Best regards,
The Taxfix team
only use if you want to get fined by a…
only use if you want to get fined by a tax office. I've got 450 euros in penalties with them and an absolute hell of a customer "support".
19 May 2026
Unprompted review
Reply from Taxfix España (anteriormente TaxScouts)
Hi Artur!
Thank you so much for your review!
We're glad to hear our team was able to handle everything quickly and efficiently. As a subscriber, we'll always be here whenever you need us — don't hesitate to reach out! 😊
Warm regards,
The Taxfix Team
Reply from Taxfix España (anteriormente TaxScouts)
Hi Satur!
Thank you for your kind words! We're happy to know everything went smoothly. We hope to help you again whenever you need us! 😊
Warm regards,
The Taxfix Team
Reply from Taxfix España (anteriormente TaxScouts)
Hi Sofia!
Thank you so much for taking the time to leave us a review! We're really glad to hear you're happy with the service.
We hope to be able to help you again whenever you need us! 😊
Warm regards,
The Taxfix Team
My adviser is on the ball!
My adviser is always responsive and willing to help resolve any problems that arise.
24 April 2026
Reply from Taxfix España (anteriormente TaxScouts)
Hi Sharon, thank you for your feedback.
We’re really glad to hear you’ve felt well supported and that your adviser has been proactive and responsive whenever something came up.
We’ll keep working to make sure you continue to have a smooth, reliable experience with Taxfix.
Kind regards,
The Taxfix team
Easy to use and always the team respond…
Easy to use and always the team respond any time i need assistance
27 April 2026
Reply from Taxfix España (anteriormente TaxScouts)
Hi Bassem, thank you for your review.
It’s great to hear the app feels easy to use, and we especially appreciate your note about our team being responsive when you’ve needed support.
We’ll do our best to keep things just as clear and reliable for you going forward.
Kind regards,
The Taxfix team
Horrible service. Unresponsive.
After my last review of them not replying for 3 months, they replied. I think they monitor their Marketing to get clients more than their actual service to the existing clients.
They only process your documents on the last day, 20th regardless if you submit early or or on the 19th. Then they reply on the 20th asking to fill up some random form and give you a link where there are multiple forms, I asked which form, long story short, took 2 days to reply to me, supposedly it says on their services, assesor will reply within 24 business hrs. Lies.
I already paid quite some fees with the Agencia Tributaria because of late submissions.
I asked to change assesor, they said I can't choose my assessor. The only reason why I didnt change before is I didnt want to be hassled by the moving. But staying seems to be more a hassle now. Posting this here to WARN people to stay away from Taxfix. READ OTHER PEOPLE's REVIEWS about taxfix's bad service.
23 April 2026
Unprompted review
Reply from Taxfix España (anteriormente TaxScouts)
Hi Charm,
Thank you for taking the time to share your experience.
We're sorry to read about the frustration this process has caused you. We understand how important it is to feel supported at every step of the way, not just at key moments, and we can see that in your case that hasn't been the experience you were hoping for.
We'd like to respectfully point out that processing timelines are closely tied to when we receive all the necessary information. When documentation arrives with very little margin before the deadline, the time available to review, manage and resolve any queries becomes considerably shorter. We're not saying this to avoid responsibility, but because we believe it's important context for understanding what happened.
That said, we take note of your comments regarding response times and communication, and we take them seriously. We would love the opportunity to review your case in more detail and speak with you directly. Please don't hesitate to reach out through our support channels and we'll make sure someone looks into this with the attention it deserves.
— Un saludo,
El equipo de Taxfix
I'm really happy with the service
I'm really happy with the service. Juan does everything for me, all I have to do is load up the data into Taxfix. If I have any doubts he's there. Good quality-price service.
21 April 2026
Reply from Taxfix España (anteriormente TaxScouts)
Hi Silvia!
Thank you for your kind words! We love hearing that Juan is making things so easy for you and that you feel supported whenever you need it. We'll make sure to pass your feedback on to him. 😊
We're glad you're happy with the service. We're here whenever you need us!
Best regards,
The Taxfix Team
Reply from Taxfix España (anteriormente TaxScouts)
Hello Bonny,
Thank you for taking the time to leave your feedback, even though we're sorry to read about your experience.
We understand your frustration and take comments like yours very seriously. That said, we have not been able to identify your case in our systems with the information available.
We'd genuinely like to understand what happened and see how we can help. Please don't hesitate to reach out to us through our usual support channels — we'll be happy to look into this for you.
Kind regards,
The Taxfix Team
Awesome experience
Awesome experience, I never have been as relaxed as I am now with my payments and I feel assisted whenever I need it at a reasonable price
20 April 2026
Reply from Taxfix España (anteriormente TaxScouts)
Hi Carolina!
Thank you so much for your wonderful review! Knowing that you feel relaxed and well supported with your payments is exactly what we aim for. We're glad the experience has been worth every penny. 😊
We're here whenever you need us!
Best regards,
The Taxfix Team
very easy access and great attention
David has been a great advisor. Very detailed and with great insight. Very much recommend him.
19 April 2026
Reply from Taxfix España (anteriormente TaxScouts)
Hi Marisa!
Thank you so much for your kind words! We're thrilled to hear that David has made such a positive impression. We'll make sure to pass your feedback on to him, he'll be delighted to read it! 😊
We're happy to have you with us. As always, we're here whenever you need us!
Best regards,
The Taxfix Team
Reply from Taxfix España (anteriormente TaxScouts)
Hola, George.
Lamentamos mucho que tu experiencia con Taxfix haya sido tan insatisfactoria y sentimos que esta haya sido la impresión que te has llevado.
En este momento no hemos conseguido identificar tu caso en nuestros sistemas, por lo que nos gustaría conocer más detalles para poder ayudarte.
Te agradeceríamos que nos escribieras a través de nuestro canal de soporte para poder revisar lo ocurrido contigo de forma directa y con calma.
Un saludo,
El equipo de Taxfix
Totally unreliable - avoid for anything time‑sensitive
I paid for their Premium plan, sent every document they asked for ahead of time, and even booked a call to start my business on a specific date. The assigned advisor simply ignored the scheduled call. When she finally wrote in chat, she didn’t even bother to greet me – just dropped a message saying the call would happen on a different day. No explanation, no action, no help.
I asked to change the advisor. Support said, “Give us a minute to check,” and then completely disappeared. No follow‑up. Nothing.
This is beyond disappointing — it’s irresponsible. You can’t sell “Premium” and then vanish when clients depend on you for legal and tax matters. This kind of negligence can seriously hurt people’s businesses. They need to realize they’re not just wasting time – they’re putting clients at risk.
--- Update ---
After quite a bit of stress and several follow‑ups, they finally assigned me a new advisor - and I’m genuinely grateful to him. He immediately understood the urgency and managed to handle everything during the phone call itself. I’ll keep monitoring how the service evolves, but at least now things seem to be moving.
2 February 2026
Unprompted review
Reply from Taxfix España (anteriormente TaxScouts)
Hi Ruslan,
Thank you for taking the time to share your experience. We’re sorry for the frustration and disappointment this situation caused, especially given the expectations associated with our Premium service and the importance of timely support when starting a business.
We appreciate that you spoke with us by phone yesterday, as it allowed us to better understand what happened and clarify the situation. Following that conversation, we took steps to ensure your case is now being handled appropriately and that you have the support you need going forward.
Your feedback is taken very seriously and helps us identify where our service did not meet the standard we aim to provide. We regret the impact this had on you and thank you for allowing us to address it.
Best regards,
Taxfix team
They used to be ok ...
They used to be ok ...
I went there based on the recommendation of a friend of mine for whom they do well.
Unfortunately, they probably started to overburden their gestors, because for me, the same gestor as my friend's:
- communicated outside the system (and claimed that she did the subscription for autónomo whereas she didn't even start to apply)
- the agents told me that they are not concerned with communication outside the system -- and it was ok for them that within the system their gestor answered in 3 days or 6 days instead of 1 day.
- this almost resulted in me not getting my autónomo on time, so I had to do it all by myself and therefore I quit within a month.
How the agents of TaxFix handled problems:
- they did not help me when I had problem opening a bank account even though they have good connection to a friendly bank N26, as I got to know about it later.
(They told me that it is out of scope for TaxFix to give me information about how to get the prerequisite papers for autónomo, which would be fair if they did not have this easy info that N26 is not requiring the expensive paperwork that BBVA requires.)
- when I indicated my problem with the gestor, they were defensive and basically told me to be patient (2 day before the deadline with some government system malfunctioning whereas I got to this point because 9 days before the deadline I got the false signal from the gestor that "all is ready"),
- they said that their gestors are busy working on the tax submissions of other clients,
- and when the government system had a bug (the police database could not be connected), they did not advise me that I should go in person to social security even without an appointment to make things move ahead. They just told me "well, we cannot do anything", as if they did not know in depth, with a focus on solving problems, how administration worked in Spain.
In conclusion, Taxfix is probably overburdened at the moment, and the system does not seem to provide adequate protection if things go wrong.
For the time being, probably not a good idea to go there as a new customer.
30 January 2026
Unprompted review
Reply from Taxfix España (anteriormente TaxScouts)
Hi Barnabas,
Thank you for taking the time to share such a detailed account of your experience. We’re truly sorry to read how frustrating and stressful this situation was for you, especially given the time pressure around your autónomo registration and the expectations you had based on your friend’s experience.
We regret that the communication and support you received did not meet the standard we aim to provide. Situations like delayed responses, unclear guidance, or feeling left alone when problems arise are understandably very disappointing, and we’re sorry for the impact this had on you.
We’ve tried to reach you by phone and also sent you an email because we would really like to better understand everything that happened and listen to you directly. Our intention is always to support our clients throughout the process, and your feedback highlights areas where we clearly need to do better.
If you’re open to it, we’d appreciate the opportunity to speak with you at a time that suits you, so we can go through this calmly and see how we can address your concerns properly.
Best regards
Taxfix Team
taxfix = lesson fee from Hacienda
Please avoid this company. Dodgy, incompetent and poor working knowledge on Spanish tax system. Due to their negligence and bad advice on filing my quarterly taxes, I ended up receiving letters and paying penalties to the Hacienda - 2.5k for no fault of mine.
15 October 2025
Unprompted review
Reply from Taxfix España (anteriormente TaxScouts)
Hi Kiran,
We’re very sorry to read about your experience and understand how distressing it is to receive penalties and communications from Hacienda. Your case involved a complex review process, and while you were supported throughout it, we regret that the experience didn’t feel reassuring or clear enough.
We appreciate the time you took to speak with us today over the phone and share your perspective. Your feedback is taken seriously and will help us improve how we support customers in similar situations.
We wish you all the best going forward.
—The Taxfix Team
taxfix is a shame
I had a great experience with the TaxScouts, but Taxfix is a shame. I have to give a credit to my gestor , who so far has been great, so no complain here, and to the customer service which tries to help but they obviously can´t as the platform is bugged and it´s a torture using it even for the simplest tasks. I´m seriously considering a switch as this has become unbearable
13 January 2026
Unprompted review
Reply from Taxfix España (anteriormente TaxScouts)
Hi Diana,
Thank you for sharing your feedback and for highlighting the support from your accountant and our customer service team — we really appreciate you mentioning that. We’re sorry to hear how challenging the platform experience has been for you and we understand how frustrating this can feel.
We’ve tried to reach out to you on the phone and also sent you an email because we genuinely want to understand your experience in more detail and learn what we can do better. If you’re able to reply when it suits you, we’d really appreciate the opportunity to listen and support you directly.
— Team Taxfix
What a shame!
I've been with the service for almost 3 years now, but their recent rebranding (or whatever it was) from Taxscouts to Taxfix is a total disappointment. Apparently, their Plan Pro for 39.90€ (which in fact is almost 50€ with taxes included) offers zero accounting assistance. I repeat - ZERO ASSISTANCE. You pay for NOTHING. They suggested to switch to a 59.90€ plan where I can get the support I needed. I issue just one invoice per month and submit several expenses, so I don't need an advanced package with calls and other unnecessary features, I just want Taxfix to do their job and to FIX what they have done by changing their condition and notifying users postfactum. What a shame
9 December 2025
Unprompted review
Reply from Taxfix España (anteriormente TaxScouts)
Dear Maria,
Thank you for sharing your experience with us. We’re really sorry to hear that the recent changes have been frustrating, especially after being with us for such a long time — we truly value your trust over the years.
We’d like to clarify that the Self-Employed Pro Plan has never included full accounting services or ongoing accounting assistance, and this remains unchanged. The updates you’re referring to are related to the rebranding from TaxScouts to Taxfix, and prices have not changed as part of this transition.
At the moment, we’re unable to find any specific information or previous contact from your side that would allow us to review your situation in detail. That said, we’d genuinely like to understand your concerns better and take a closer look at your case. Please feel free to reach out to us at soporte@taxfix.es, and our team will be happy to review everything with you personally.
We appreciate your feedback and hope we can clarify things further and assist you directly.
Kind regards,
Taxfix
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