Taking Shape Reviews 

1,370
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Evaluating 34 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the good quality and stylish designs of the products, finding them comfortable and suitable for various needs. Many appreciate the wide variety of offerings. Reviewers consistently highlight the helpful, friendly, and patient staff, often mentioning excellent customer care and personalized styling experiences that make shopping enjoyable. However, some people were dissatisfied with customer service, citing rudeness, unhelpfulness, or long waiting times. A few customers also noted a perceived decline in product quality over time, particularly for t-shirts, or issues with sizing discrepancies and colors not matching online images. Some reviewers also mentioned feeling ignored by staff during their visits.

What people talk about most

Product

Customers consistently express satisfaction with the product, highlighting the quality, style, and comfort of... See more

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, friendliness, and... See more

Quality

Users describe positive interactions with quality, with many reviewers loving the clothes for their comfort,... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with many praising staff for being helpful,... See more

Service

Consumers find service to be ambiguous, with many reviewers praising the excellent, friendly, and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The clothes are a little bit different, and very quick shipping! The only "con" for me personally, is that the smallest sizes are still pretty large, more like a 12. However, although I had to send... See more

Company replied

Rated 5 out of 5 stars

I am a plus size customer, and also tall. I shop at Taking Shape both online, at the West Lakes Adelaide South Australia store, and sometimes through the Myers on-line site. The West Lakes store is a... See more

Company replied

Rated 5 out of 5 stars

Taking Shape offers personalized fitting through a free in-store Personal Styling Experience, where you get one-on-one time with a stylist who helps select outfits in a private fitting room. This nee... See more

Company replied

Rated 5 out of 5 stars

I have just purchased 5 new dresses at my Taking Shape store in Bunbury WA. The beautiful Italian lady Maria was beyond helpful. Her styling tips and customer service was exceptional and I would high... See more

Company replied


Company details

  1. Women's Clothing Store
  2. Activewear Store
  3. Clothing Store
  4. Fashion Accessories Store
  5. Jewelry Store
  6. Shoe Store
  7. Swimwear Store

About Taking Shape

Written by the company

Taking Shape is your go-to plus size women’s fashion brand in Australia, NZ and online. We design clothing, shoes and accessories specifically for women sized 12-24, and now cater to shorter women with our Petite Plus range. Our collections incorporate natural fibres, exclusive prints and designs that fit and flatter in all the right places. Feel confident and look amazing in Taking Shape, shop online today!


Contact info

3.8

Great

TrustScore 4 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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3.8

All reviews

(1,370)

34 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I am happy with the range of clothing…

I am happy with the range of clothing and especially very happy with your friendly and helpful staff in your Bentleigh store. Thank you!

7 May 2018
Unprompted review
Taking Shape logo

Reply from Taking Shape

Thank you Rachel for your lovely feedback.

Rated 5 out of 5 stars

I love shopping online with taking…

I love shopping online with taking shape. The service is second to none with delivery usually within 2 working days and availability of products is excellent. The clothes are original design and of good quality. I couldn't be happier.

7 May 2018
Unprompted review
Taking Shape logo

Reply from Taking Shape

Thank you Judy for your lovely feedback.

Rated 5 out of 5 stars

Hi I love shopping at Taking Shape…

Hi I love shopping at Taking Shape because you are one of the only company to supply top quality plus size clothing that is fashionable at a reasonable price. as a larger woman I get tired of going onto stores and finding the larger clothes have been made out of the material no one else wants to wear. Thank you again for making us look and feel good about our selves

7 May 2018
Unprompted review
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Reply from Taking Shape

Thank you Magdalena for your lovely feedback.

Rated 5 out of 5 stars

Do yourself a favour!!!!

Taking Shape clothes are well cut, comfortable, easily laundered and just make you feel beautiful when you wear them.
The on-line order system is quick and if you order over $60 then postage is free- what a great deal!!
If you have never ordered from them before then give it a try- you"ll never look back!!!

7 May 2018
Unprompted review
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Reply from Taking Shape

Thank you Rosalie for your lovely feedback.

Rated 5 out of 5 stars

My online experience has been nothing…

My online experience has been nothing but efficiency in fast delivery and the clothes always nicely packed. If I need to return an item it is easy to do it at the Eastland Boutique which I love. I particularly like the notification by Australia Post when a package is arriving. I love the garments and congratulate Taking Shape on the latest in design and colour. I am only 5 feet tall but always find clothes at T.S. that suit me. Thankyou.

7 May 2018
Unprompted review
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Reply from Taking Shape

Thank you Lyrane for your lovely feedback.

Rated 4 out of 5 stars

Happy customer

I have purchased a few items now online. I have not been disappointed they are great quality and for my age and size they are modern and fit my perfect. Great sales and specials also.

7 May 2018
Unprompted review
Taking Shape logo

Reply from Taking Shape

Thank you Tracey for your lovely feedback.

Rated 5 out of 5 stars

Love Taking Shape

The people I deal with are so friendly & nothing is too much trouble. The web site is easy to navigate & order from. I feel the clothes are designed just for me. The fabrics are good quality & easy care. Love Taking Shape.

7 May 2018
Unprompted review
Taking Shape logo

Reply from Taking Shape

Thank you Julie for your lovely feedback.

Rated 5 out of 5 stars

Very good clothes

Very good clothes. Great range. Good quality. Very easy to shop on line. Love the sales and click and collect.

7 May 2018
Unprompted review
Taking Shape logo

Reply from Taking Shape

Thank you Sheryl for your lovely feedback.

Rated 5 out of 5 stars

I buy quite often online

I buy quite often online, love the service, love how quickly it arrives, just love it all together!!!

7 May 2018
Unprompted review
Taking Shape logo

Reply from Taking Shape

Thank you Leonie for your lovely feedback.

Rated 5 out of 5 stars

Quality and value!

Consistent sizing, good quality and prompt shipping, it doesn’t get much better. Also love the regular sales and discounts👍🏻

7 May 2018
Unprompted review
Taking Shape logo

Reply from Taking Shape

Thank you Lisa for your lovely feedback.

Rated 4 out of 5 stars

Outstanding service from all TS sales personnel.

+Outstanding service from all TS sales personnel...( always so pleasant and personable and super helpful!)..... a bit like catching up with a 'new best friend'!
+Quick and efficient delivery of orders.

-My reservations are : As I like to touch , feel & try before I buy , online orders are great but I am not able to do this with online purchasing . As a result I need to sometimes return items because item may not be suitable size or not quite as I imagined as per the image.
-I would most probably order more frequently online except for the 'return policy' ; being restricted to returning unsuitable online purchases to individual TS stores only!

-As a by the by, I would prefer to see better quality in fabrication and finishing, and 'kinder' colours .

7 May 2018
Unprompted review
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Reply from Taking Shape

Thank you Christine for your lovely feedback, it has been shared with our online team for their perusal.

Rated 4 out of 5 stars

ALMOST A 5

ALMOST A 5
Online shopping is so easy with speedy delivery if correct items.
Local store Kalgoorlie has some great staff who really listen and cater to the individuals shopping style.
The only thing stopping this from a 5 star is recently I have found some of the fabrics shrinking after the first wash. I follow the care instructions (as I have for the past 15 years) but they still shrink more than a size in some instances This is evident in tops and tunics.

6 May 2018
Unprompted review
Taking Shape logo

Reply from Taking Shape

Thank you Jo for your lovely feedback, if you have concerns regarding your recent purchase with Taking Shape, please kindly email us at info@takingshape.com.au or call us on 1800 117 834

Rated 5 out of 5 stars

Great as i live in the country and…

Great as i live in the country and don't have access to shop and the nearest TS14 shop is four hours away so mail order is great.

6 May 2018
Unprompted review
Taking Shape logo

Reply from Taking Shape

Thank you Jo for your lovely feedback.

Rated 5 out of 5 stars

Excellent and quick

Excellent and quick
Ordered shoes from website - super easy and arrived in 3 days from Australia - quicker than posting within NZ!

6 May 2018
Unprompted review
Taking Shape logo

Reply from Taking Shape

Thank you Lynley for your lovely feedback.

Rated 4 out of 5 stars

Ordering on line has been simple and…

Ordering on line has been simple and easy to do no fuss - only one thing I think could be improved and that is dispatching I find it just takes a little bit longer than some others to get here in the post.

6 May 2018
Unprompted review
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Reply from Taking Shape

Thank you Donna for your lovely feedback.

Rated 4 out of 5 stars

Great style

Great style, good fit but could be cheaper, I find most products over priced.

6 May 2018
Unprompted review
Taking Shape logo

Reply from Taking Shape

Thank you Sparky for your feedback.

Rated 5 out of 5 stars

81 Year Old TS Fan!!

Yes.....
Definitely Would Recommend!!!
Excellent range of designs for the mature lady!!
We have traveled extensively & TS is exactly what is required, light & drip dry & perfect for all occasions .
I am aged 81 & have an amazingly extensive for an old chook, & Ilove wearing both at home & whilst traveling. & comfortable here in the tropics TS.by far my fav!!

6 May 2018
Unprompted review
Taking Shape logo

Reply from Taking Shape

Thank you Helen for your lovely feedback.

Rated 5 out of 5 stars

Review of taking shape

Beautiful clothes sometimes it’s expensive but you can get some great discounts and the materials are beautiful and everything is well made

6 May 2018
Unprompted review
Taking Shape logo

Reply from Taking Shape

Thank you Jennifer for your lovely feedback.

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