Taking Shape Reviews 

1,371
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Evaluating 35 reviews, reviewers had a great experience with this company. Customers frequently praise the wide variety of comfortable and stylish clothing, noting the good quality and thoughtful designs. Many people highlight the staff as exceptionally helpful, friendly, and patient, often providing personalized styling experiences that make shopping enjoyable and customers feel special. However, some customers also noted concerns about product durability, particularly with swimwear fading or stretching quickly, and a perceived decline in the quality of some items over time. A few other people also felt that customer service could be unhelpful or rude in certain situations, with some experiencing long wait times or being ignored.

What people talk about most

Product

Customers had positive experiences with product, praising the quality, style, and comfort of the clothing,... See more

Staff

Customers consistently note positive experiences with staff, highlighting their patience, kindness, and... See more

Quality

Consumers find quality to be positive, with many praising the clothing, including sleepwear, activewear, and... See more

Service

Reviewers mention ambiguous feedback about service, with many customers praising the exceptional, friendly,... See more

Customer service

Clients share ambiguous opinions on customer service, with many reviewers praising the staff for being... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The clothes are a little bit different, and very quick shipping! The only "con" for me personally, is that the smallest sizes are still pretty large, more like a 12. However, although I had to send... See more

Company replied

Rated 5 out of 5 stars

I am a plus size customer, and also tall. I shop at Taking Shape both online, at the West Lakes Adelaide South Australia store, and sometimes through the Myers on-line site. The West Lakes store is a... See more

Company replied

Rated 5 out of 5 stars

Taking Shape offers personalized fitting through a free in-store Personal Styling Experience, where you get one-on-one time with a stylist who helps select outfits in a private fitting room. This nee... See more

Company replied

Rated 5 out of 5 stars

I have just purchased 5 new dresses at my Taking Shape store in Bunbury WA. The beautiful Italian lady Maria was beyond helpful. Her styling tips and customer service was exceptional and I would high... See more

Company replied


Company details

  1. Women's Clothing Store
  2. Activewear Store
  3. Clothing Store
  4. Fashion Accessories Store
  5. Jewelry Store
  6. Shoe Store
  7. Swimwear Store

About Taking Shape

Written by the company

Taking Shape is your go-to plus size women’s fashion brand in Australia, NZ and online. We design clothing, shoes and accessories specifically for women sized 12-24, and now cater to shorter women with our Petite Plus range. Our collections incorporate natural fibres, exclusive prints and designs that fit and flatter in all the right places. Feel confident and look amazing in Taking Shape, shop online today!


Contact info

3.8

Great

TrustScore 4 out of 5

1K reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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3.8

All reviews

(1,371)

35 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Review of taking shape

Beautiful clothes sometimes it’s expensive but you can get some great discounts and the materials are beautiful and everything is well made

6 May 2018
Unprompted review
Taking Shape logo

Reply from Taking Shape

Thank you Jennifer for your lovely feedback.

Rated 5 out of 5 stars

I only buy TS clothing

I only buy TS clothing, and online is terrific as I work. The sizing is always correct and I love the varied styles and designs. Being a size 18 - 20, I refuse to be humiliated anymore - rude sales staff and no choices were my experiences before I discovered TS! So my entire wardrobe looks like a TS shop! Thank you, don’t change!!!

6 May 2018
Unprompted review
Taking Shape logo

Reply from Taking Shape

Thank you Sue for your lovely feedback.

Rated 5 out of 5 stars

Have been wearing the TS brand for over…

Have been wearing the TS brand for over 10 years and is fantastic! Sometimes the sizing can be variable with different materials! Loving the brand now that there is more releases, I am less likely to be wearing the same clothes as other TS fashionistas

6 May 2018
Unprompted review
Taking Shape logo

Reply from Taking Shape

Thank you Kate for your lovely feedback.

Rated 4 out of 5 stars

Click and collect

Very easy to purchase TS on line and from my experience the goods arrive a little quicker when I click and collect from Boutique. Very easy to return if the items aren’t suitable, providing they’re not clearance purchases of course.

6 May 2018
Unprompted review
Taking Shape logo

Reply from Taking Shape

Thank you Evadne for your lovely feedback.

Rated 5 out of 5 stars

Items on line are well presented

Items on line are well presented
Fast delivery and easy returns. My favourite online shop.

6 May 2018
Unprompted review
Taking Shape logo

Reply from Taking Shape

Thank you Anne for your lovely feedback.

Rated 3 out of 5 stars

I didn’t find the staff at the Tauranga…

I didn’t find the staff at the Tauranga branch anywhere near as friendly as on previous visits, with the exception of Vicky who was over from Brisbane training! She definitely was warm and chatty.

6 May 2018
Unprompted review
Taking Shape logo

Reply from Taking Shape

Thank you Jane for your feedback, we are sorry to hear that you feel you are not getting the best service in our Tauranga Taking Shape store. Customer service is of the utmost importance to us and regrettably it appears that on this occasion our team has not met your expectations. Your feedback will be used through coaching and development to ensure our team consistently provides the high levels of customer service our brand is recognized for.

Rated 5 out of 5 stars

Great range

Great range, great staff and easy online shopping

6 May 2018
Unprompted review
Taking Shape logo

Reply from Taking Shape

Thank you Kim for your lovely feedback.

Rated 5 out of 5 stars

Girls in Ballarat did a click & collect…

Girls in Ballarat did a click & collect for me as the item I wanted was not in store as yet, all the staff are most helpful and I love the TS clothes

6 May 2018
Unprompted review
Taking Shape logo

Reply from Taking Shape

Thank you Jan for your lovely feedback.

Rated 5 out of 5 stars

I would highly recommend Taking Shape

I would highly recommend Taking Shape! Easy to use web site and instore staff are always friendly. The garment quality I have found to be always high. I have been shopping at the store for many years and do have some very old TS clothes that still look fantastic as good quality garments last!

6 May 2018
Unprompted review
Taking Shape logo

Reply from Taking Shape

Thank you Deborah for your lovely feedback.

Rated 5 out of 5 stars

Have been very satisfied with most of…

have been very satisfied with most of my purchases. Returns need to be made easier_ address labels would help. I have not had to make many, vitruelle seems to be a size larger than the other brands- have had a few of those. I am a happy customer.
Joycelyn

5 May 2018
Unprompted review
Taking Shape logo

Reply from Taking Shape

Thank you Joy for your lovely feedback, it has been shared with our online team for their perusal.

Rated 5 out of 5 stars

I would definitely recommend Taking…

I would definitely recommend Taking Shape clothing. Their styles are fantastic and not just for mature women. I buy online and the service is fantastic and quick delivery.

5 May 2018
Unprompted review
Taking Shape logo

Reply from Taking Shape

Thank you Suzie for your lovely feedback.

Rated 5 out of 5 stars

I totally love ordering on line

I totally love ordering on line. I love looking at all the stock on line.When I order the stock is quick and prompt. Love taking shape cloths I get so many comments of how nice I look.

5 May 2018
Unprompted review
Taking Shape logo

Reply from Taking Shape

Thank you Marina for your lovely feedback.

Rated 4 out of 5 stars

I’ve never had any trouble with…

I’ve never had any trouble with ordering from TS.....I just would love it to not take so long to deliver in W.A.

5 May 2018
Unprompted review
Taking Shape logo

Reply from Taking Shape

Thank you Lajla for your lovely feedback.

Rated 4 out of 5 stars

Long time customer.

I’ve been shopping at Taking Shape for a number of years now. And I can always find something I like! Their styles are unique and fun, a lot different to other plus size stores, and their sizing is spot on. I love the range they have and enjoy shopping both instore where the staff are always so helpful and friendly, and online. Prices are a bit steep, but you are paying for something of quality and just that little bit different.

5 May 2018
Unprompted review
Taking Shape logo

Reply from Taking Shape

Thank you Maria for your lovely feedback.

Rated 5 out of 5 stars

Too easy

I find it very easy &a straightforward to purchase online.........perhaps just a little too easy if u get me!

5 May 2018
Unprompted review
Taking Shape logo

Reply from Taking Shape

Thank you Catriona for your lovely feedback.

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