Taking Shape Reviews 

1,370
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Evaluating 34 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the good quality and stylish designs of the products, finding them comfortable and suitable for various needs. Many appreciate the wide variety of offerings. Reviewers consistently highlight the helpful, friendly, and patient staff, often mentioning excellent customer care and personalized styling experiences that make shopping enjoyable. However, some people were dissatisfied with customer service, citing rudeness, unhelpfulness, or long waiting times. A few customers also noted a perceived decline in product quality over time, particularly for t-shirts, or issues with sizing discrepancies and colors not matching online images. Some reviewers also mentioned feeling ignored by staff during their visits.

What people talk about most

Product

Customers consistently express satisfaction with the product, highlighting the quality, style, and comfort of... See more

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, friendliness, and... See more

Quality

Users describe positive interactions with quality, with many reviewers loving the clothes for their comfort,... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with many praising staff for being helpful,... See more

Service

Consumers find service to be ambiguous, with many reviewers praising the excellent, friendly, and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The clothes are a little bit different, and very quick shipping! The only "con" for me personally, is that the smallest sizes are still pretty large, more like a 12. However, although I had to send... See more

Company replied

Rated 5 out of 5 stars

I am a plus size customer, and also tall. I shop at Taking Shape both online, at the West Lakes Adelaide South Australia store, and sometimes through the Myers on-line site. The West Lakes store is a... See more

Company replied

Rated 5 out of 5 stars

Taking Shape offers personalized fitting through a free in-store Personal Styling Experience, where you get one-on-one time with a stylist who helps select outfits in a private fitting room. This nee... See more

Company replied

Rated 5 out of 5 stars

I have just purchased 5 new dresses at my Taking Shape store in Bunbury WA. The beautiful Italian lady Maria was beyond helpful. Her styling tips and customer service was exceptional and I would high... See more

Company replied


Company details

  1. Women's Clothing Store
  2. Activewear Store
  3. Clothing Store
  4. Fashion Accessories Store
  5. Jewelry Store
  6. Shoe Store
  7. Swimwear Store

About Taking Shape

Written by the company

Taking Shape is your go-to plus size women’s fashion brand in Australia, NZ and online. We design clothing, shoes and accessories specifically for women sized 12-24, and now cater to shorter women with our Petite Plus range. Our collections incorporate natural fibres, exclusive prints and designs that fit and flatter in all the right places. Feel confident and look amazing in Taking Shape, shop online today!


Contact info

3.8

Great

TrustScore 4 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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3.8

All reviews

(1,370)

34 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Goods were ordered on line and I…

Goods were ordered on line and I received them within a few days in perfect condition. Thank you

13 May 2018
Unprompted review
Taking Shape logo

Reply from Taking Shape

Thank you Robyn for your lovely feedback.

Rated 4 out of 5 stars

Be wary for on line purchases

TS, more than happy with on line purchases, nearest large shopping centre more than 100km away, hence on line purchases. Recently I experienced a rather frustrating event with TS, I made a purchase on line, unfortunately it did not meet my expectations, rather than post the article, I returned it to a small TS boutique to be told they could only supply a credit note which unfortunately I accepted. Made a special trip to Adelaide, found a replacement article, only to be told the credit note can only be used at a boutique TS, finally found a TS boutique only to find the wanted article was not in stock, it was sold that very morning, as I did ciheck before my journey, also was informed I cannot use my credit note for purchasing on line, the credit to be used within 30 days in store only. Warning to on line customers, post your articles for return rather than in store. Rather frustrated on line customer.

13 May 2018
Unprompted review
Taking Shape logo

Reply from Taking Shape

Thank you Maryke for your feedback. We are sorry to hear that you were having troubles to exchange your online purchases with Taking Shape. As the online store holds the majorities of our stocks, we strongly suggest our customer post the item back to our online store for an exchange. If you have any further enquiries regarding your online purchases please kindly contact us on 1800 117 834 or email us at info@takingshape.com.au

Rated 5 out of 5 stars

Excellent clothing options

Excellent clothing options. Great style and easy to shop on line

12 May 2018
Unprompted review
Taking Shape logo

Reply from Taking Shape

Thank you Vicki for your lovely feedback.

Rated 4 out of 5 stars

Products arrived promptly but I did…

Products arrived promptly but I did have problems with the website not giving the discount at checkout I had to log out and in a couple of times often having to reload the cart - I must admit I nearly gave up

11 May 2018
Unprompted review
Taking Shape logo

Reply from Taking Shape

Thank you Donna for your feedback, if you are experiencing any difficulties to place an online order, please kindly email us at info@takingshape.com.au or call us on 1800 117 834.

Rated 5 out of 5 stars

Website is user friendly

Website is user friendly. Photos and descriptions give a clear idea of what clothing items are like. Orders are dispatched promptly.

9 May 2018
Unprompted review
Taking Shape logo

Reply from Taking Shape

Thank you Kay for your lovely feedback.

Rated 5 out of 5 stars

Ten years of great clothes

I have been buying ts14+ clothes since 2008 so ten years now. I have always found the clothes and shoes fit me well and my body shape. I buy a lot of my clothes on line and never feel disappointed when my parcel arrives. The online shopping experience is easy to use, provides a lot of good information and enlarges the clothes so that I can get a good feel for what the fabric will be like when it arrives. This information allows me to make a well thought out informed choice and I have never had to return anything. I find the sales exceptional value for money. 98% of my wardrobe is ts14+.

9 May 2018
Unprompted review
Taking Shape logo

Reply from Taking Shape

Thank you Denise for your lovely feedback.

Rated 5 out of 5 stars

I love shopping online

I love shopping online. It is a very enjoyable experience on the Taking Shape website!

8 May 2018
Unprompted review
Taking Shape logo

Reply from Taking Shape

Thank you Lisa for your lovely feedback.

Rated 5 out of 5 stars

Great online shopping experience

Great online shopping which is simple. Product description match what you actually get and photos from all sides make it easy to know what you are getting.

Love that time from purchase to receiving has become a lot quicker.

8 May 2018
Unprompted review
Taking Shape logo

Reply from Taking Shape

Thank you Jen for your lovely feedback.

Rated 5 out of 5 stars

First time I have used internet…

First time I have used internet shopping with TS and found the system user friendly and efficient.

8 May 2018
Unprompted review
Taking Shape logo

Reply from Taking Shape

Thank you Denise for your lovely feedback.

Rated 5 out of 5 stars

Excellent

Excellent, I adore them. It seems to fit me.

8 May 2018
Unprompted review
Taking Shape logo

Reply from Taking Shape

Thank you Janice for your lovely feedback.

Rated 5 out of 5 stars

Easy to use

Easy to use
love shopping on line with TS, easy ordering process and quick & free delivery are a plus

8 May 2018
Unprompted review
Taking Shape logo

Reply from Taking Shape

Thank you Emma for your lovely feedback.

Rated 5 out of 5 stars

Taking Shape - Review

I have always had terrific customer service when dealing with Taking Shape whether it be an item from from another store, buying online or dealing direct with customer service over voucher issues. Their staff are not only helpful and prompt but friendly too.

8 May 2018
Unprompted review
Taking Shape logo

Reply from Taking Shape

Thank you Jenny for your lovely feedback.

Rated 4 out of 5 stars

Depends which store you go to

Depends which store you go to. I have found my local closest store which is Myer F/Gate very underwhelming with stock and staff helpfulness. I recently drove for an hour to Eastland to the Boutique store the staff were amazing, very helpful a little lacking in knowledge on what I had seen online but tried their best to help. Then I ended up at Myer Eastland they were also fantastic with heaps of stock and very friendly helpful staff.

8 May 2018
Unprompted review
Taking Shape logo

Reply from Taking Shape

Thank you Sue for your feedback, we are sorry to hear that you feel you are not getting the best service in our Myer Fountain Gate Taking Shape store. Customer service is of the utmost importance to us and regrettably, it appears that on this occasion our team has not met your expectations. Your feedback will be used through coaching and development to ensure our team consistently provides the high levels of customer service our brand is recognized for.

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