4.1
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I purchased a pair of new under armour shoes from OZSALE over 3 weeks ago, which arrived extremely damaged.
I contacted ozsale immediately, sent photos of the damaged shoes & they agreed to supply an Australia post return label.
That was over 2 weeks ago
I have emailed dozens of times, but not 1 single reply
Thankfully I was contacted today through trust pilot & ozsale have refunded my shoes
Thankyou
I have ordered 4 piece suitcase surprised with a quality, and super cheap , I don’t usually give a review but this is really great only one thing keep in mind waiting time can vary little
First time using this company. Trainers due for delivery two weeks ago- tracking indicates parcel has made it to Australia but has remained at a metro depot since arrival. No further tracking updates. No response to my request for an update from Ozsale so here I am.
Update: Prompt follow up and positive outcome from Ozsale to trustpilot post. Goods received.
Easy to use website. Product description was spot on with what was delivered. Delivery time was good. Very happy with overall experience. Would recommend!
Written by the company
|
Australia
4.1
20K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
Terrible delivery, lost money, never using it again.
Date of experience: 14 March 2025
Can't even process a simple refund. It's been since January, and you still need more answers to process a simple refund. I've wasted so much time talking to your team on what it is I need. REFUND + SHIPPING FEE. FFS!
Date of experience: 07 January 2025
Reply from OZSALE
Hi Paul,
We're sorry to hear about your experience, and we truly understand your frustration. This is not the level of service we aim to provide. Could you please share your order number with us so we can urgently look into this and resolve the issue as quickly as possible? Your patience is appreciated, and we want to make this right for you.
Looking forward to your response.
Warm Regards,
OZSALE Team
OZsale Scam – Waterproof Usb Laptop Backpack - Large Size
This backpack (I shared the link but site doesn't allow me to publish the link ) is listed on OZ SALE for $187, which I purchased it during their end-of-year sale. However, I later found the exact same backpack on the Temu website for less than $40.
As soon as I received the item from OZ SALE, I attempted to return it. After a month of constant follow-ups, I was finally informed that they would deduct around $28 as a restocking fee which I replied back and told them that I don't accept this offer . early in March, they provided me reply for the second option to send the bag to a warehouse in Italy which post office informed me the cost would be $67.
This feels like a scam. I had believed OZ SALE to be a reliable platform, but unfortunately, my experience has proven otherwise.
Date of experience: 13 January 2025
Reply from OZSALE
Hi Bita,
Thank you for your review. We’re sorry to hear about your experience with your recent purchase.
To assist you further and look into this matter, could you please provide your order number? This will allow us to review your case thoroughly and explore possible solutions.
We appreciate your patience and look forward to resolving this for you.
Warm Regards,
OZSALE Team
This company is pathetic! I bought 2 shirts and over 2 weeks later they still r not sent and won't reply to emails or nothing! SCAMMERS! AVOID AVOID AVOID
Date of experience: 24 February 2025
Reply from OZSALE
Hi GS,
Thank you for your review. We're really sorry to hear about your experience and understand how frustrating this must be. This is not the level of service we aim to provide.
We'd love the opportunity to look into this and resolve the issue as soon as possible. Could you please share your order number? That way, we can investigate the delay and assist you further. We appreciate your patience and hope to make things right.
Update: Thank you for your reply with the order number. I have checked and can see that the order has been delivered. You can track them at https://apgecommerce.com/track-result/?track_sequenceNo=36DDK8506310.
Warm Regards,
OZSALE Team
I stupidly purchased from this website after other problems with very slow delivery and lack of customer service when making enquiries. My latest issue involves an order that hasn’t arrived when it says on the app it has, and in fact the date that it supposedly arrived keeps changing. Despite using another product review site that provides mediation this issue remains unresolved.
Date of experience: 08 February 2025
Reply from OZSALE
Hi Rebecca,
Thank you for bringing this matter to our attention. We're sorry to hear about your experience and understand how frustrating this must be.
We'd love to help resolve this for you as quickly as possible. Could you please provide your order number? This will allow us to investigate the issue and find a solution for you. Looking forward to assisting you.
Update: Thank you for your reply with the order number. I have checked and can see that the refund has been processed for the item and the funds has been credited to Afterpay account. Please check your account for the refund. I apologize for the inconvenience caused.
Warm Regards,
OZSALE Team
Ordered a perfume for almost $300 and they sent me a completely different one to what I ordered, when I contacted them they told me I had to pay for the return myself even though their policy states the return is free if the order is incorrect. I sent it back nearly three weeks ago and still haven’t been issued a return.
Date of experience: 21 February 2025
Reply from OZSALE
Hi Loki,
Thank you for bringing this to our attention. We are really sorry to hear about this frustrating experience. Receiving the wrong item and then having to wait for a refund is definitely not what we want for our customers.
We’d love to resolve this for you as quickly as possible—could you please provide your order number? That way, we can look into the return and make sure you get the refund you’re entitled to.
Warm Regards,
OZSALE Team
Very disappointing experience re my refund. I’m waiting for my refund already weeks and nothing is happening. Very bad!
Date of experience: 21 February 2025
Reply from OZSALE
Hi Christiane,
Thank you for your review. We are really sorry to hear about your experience with your refund. I understand how frustrating it must be to wait for weeks without any updates.
We'd love to sort this out for you as soon as possible—could you please provide your order number? That way, we can look into it right away and get this resolved for you.
Warm Regards,
OZSALE Team
My perfume bottle was delivered broken! The box was smashed. I messaged OZsale and no reply.
Date of experience: 04 March 2025
Reply from OZSALE
Hi Elizabeth,
Thank you for raising this matter with us. We're so sorry to hear your perfume arrived broken. That’s definitely not the experience we want for our customers.
Could you please share your order number so we can look into this and assist you as soon as possible? We truly appreciate your patience and would love to make things right for you.
Update: Thank you for your reply with the order details. This item is being shipped directly from our supplier. Please allow 2 to 3 business days for them to get back to you with an update via ticket number 6168901. I apologize for the inconvenience caused.
Update: Hope you are doing well. The seller is awaiting for your reply requesting for some information via ticket number 6168901. Thank you
Warm Regards,
OZSALE Team
Locked in a battle to get a refund on a lot of items that they cancelled they actually said do it myself as it was a third party I paid OZSALE and even after everything for months they keep asking for invoice numbers which I have repeatedly given my account is still open showing this but they won’t look have now referred to ACCC they r grubs,,AVOID
Date of experience: 15 December 2024
Reply from OZSALE
Hi Steven,
We are deeply sorry to hear about the difficulties you've encountered in obtaining a refund for your canceled items. Your frustration is entirely understandable, and we regret any inconvenience this situation has caused.
We acknowledge that our previous responses may not have adequately addressed your concerns, particularly regarding the repeated requests for invoice numbers. To resolve this matter promptly, we kindly ask you to provide your order and invoice numbers once more. This will allow us to thoroughly investigate your case and expedite the refund process.
Please be assured that we take your feedback seriously and are committed to improving our processes to prevent such issues in the future.
Update: Thank you for your reply with your email address. For order number 38197838, I have checked and can see that the refund has been credited to the original payment method. You can check your account for the refund.
Warm Regards,
OZSALE Team
Don't bother with Oz sale if you want to wait FOREVER for your order! I ordered something and it's been over three weeks with no tracking number. I have written to them twice with only one reply days later. They said I was confused but they sent me a tracking order from my one I already had and an old one. How hard is it? How hard is it to also chase up an order too. I also had four things in my basket over $140 and they tried to charge me $30 shipping. No one does that!! What an unethical company and totally unprofessional. They have no clue what they are doing and it's only a matter of time now before they will go. You lot need to get your S##t together.
Date of experience: 13 February 2025
Reply from OZSALE
Hi Jo,
We sincerely apologize for the inconvenience you've experienced with your recent OZSALE order. Your frustration regarding the delayed delivery, lack of tracking information, and communication issues is completely understandable.
To assist you further, could you please provide your order number? Providing your order number will enable us to investigate the matter thoroughly and work towards a satisfactory resolution.
We value your feedback and are committed to improving our services. We hope to have the opportunity to restore your confidence in OZSALE.
Warm Regards,
OZSALE Team
DO NOT PURCHASE ITEMS FROM HERE!
Ordered for the first time with Ozsale and have the most horrible experience (Contact No 6159371). I ordered multiple items and received nothing (its been over 2 months). After asking for an update and eventually a refund, they then tell me that the order has been delivered, and that they are no longer liable and to seek 'assistance from the law'.
Really feel like I've been scammed.
Date of experience: 26 February 2025
Reply from OZSALE
Hi Remo,
We sincerely apologize for the experience you've had. This is certainly not the level of service we aim to provide.
Please be informed that we have now processed a full refund for your order back to your original payment method and the funds will reflect in your account within five business days.
Warm regards
OZSALE Team
Don’t buy gift cards off OZSALE. They rip you off! Look at the fine print, you cannot use the gift card to include postage. Which means that you will always have to top up when it comes to using a gift card. Imagine buying a gift card for a person then the person still needs to pay on top for postage. Ridiculous! Never seen a gift card term and conditions like this. Seriously need a review as this will 100% put off people buying gift cards for friends from you.
Date of experience: 23 February 2025
Reply from OZSALE
Hi Jay,
Thank you for your review and feedback. Unfortunately, the gift cards are not applicable for postage fee.
We have them stated on the terms and conditions in our website. You can refer to https://www.ozsale.com.au/gift-card-terms-and-conditions for the terms and conditions of the gift cards.
Do let me know if you have any queries.
Warm Regards,
OZSALE Team
Horrible and confusing return system, difficult to deal with.
Date of experience: 06 February 2025
Reply from OZSALE
Hi,
Thank you for your review. We are really sorry to hear that you had a frustrating experience with our return system. We truly understand how important it is for returns to be smooth and hassle-free, and we never want our customers to feel this way.
We’d love the opportunity to assist you and make things right. Could you please provide your order number? That way, we can look into your case and find the best possible solution for you. Your satisfaction is very important to us, and we appreciate the chance to resolve this for you.
Warm Regards,
OZSALE Team
Absolutely awful company
I ordered 3 items 1 did not turn up they sent me something I did not order
Almost a month later I am still trying to sort this out with this company my order they were supposed to send which I paid for is not able to be sent to me now and the item I received which I didn’t order is now my responsibility to send back to them hoop after hoop to jump
Through when I trued to return the item on there site it says I have no items to return
Weeks of messaging this company and still nothing resolved I’m done
Date of experience: 04 February 2025
Reply from OZSALE
Hi Lilian,
Thank you for your review and we are really sorry to hear about your frustrating experience. We understand how upsetting it must be to deal with a missing item and an incorrect one, especially after weeks of trying to resolve it. We truly want to make this right for you.
Could you please provide your order number? That way, we can look into this issue immediately and work towards a resolution as quickly as possible. Your patience is greatly appreciated, and we’re here to help.
Warm Regards,
OZSALE Team
Ozsale make a habit of advertising items for sale that they are unable to stock. Several times I have purchased items only to be told weeks later that the item is unavailable.
If I could give zero stars to rate this company, I would. Useless.
Additional comments to response:
OzSale, please advise where you would like me to provide an order number ? On this forum? If not, where?
Date of experience: 21 February 2025
Reply from OZSALE
Hi Chris,
We’re truly sorry to hear about your experience, and we understand how frustrating it must be to have an order canceled after waiting. While we strive to fulfill every order, occasional stock shortages can occur due to supplier availability.
We appreciate your feedback and are always working to improve our processes to minimize these situations. If you’d like us to check any specific order for you, please provide your order number, and we’ll be happy to assist.
Thank you for your patience, and we apologize for any disappointment caused.
Update: Thank you for your reply with the order number. I have checked and can see that the order has been refunded due to stock issues. We have passed on your feedback to our team to ensure that this does not happen in the future. As a token of apology for the inconvenience, I have added a $20 voucher for your next purchase. I apologize for the inconvenience caused.
Warm Regards,
OZSALE Team
Ordered a product end of November, which I tracked carefully but to no avail - Early January the product was showing “delivered” when it had not been. Reached out to OZSALE to clarify this was the case - they haven’t provided any update from the carrier, customer service has been a shambles and refusing to provide a refund. 3 months after purchase and still stalling on refunding my $200.
Absolutely shocking
Date of experience: 01 February 2025
Reply from OZSALE
Hi Conor,
We sincerely apologize for the frustration and inconvenience you’ve experienced. This is certainly not the level of service we aim to provide.
To assist you further and escalate this matter, could you please provide your order number? We will investigate the issue with the carrier and work on resolving this for you as quickly as possible.
Looking forward to your reply.
Warm Regards,
OZSALE Team
very bad customer service , hard to get back your refund , nobody answer my requests I am so disappointed
Updated
My order number is 38547687
The team replied me but still my case not solved yet
Date of experience: 16 February 2025
Reply from OZSALE
Hi Maysoon,
Thank you for your review.I’m really sorry to hear about your experience. I understand how frustrating it must be to not receive a response and have difficulties with your refund. This is definitely not the service we want to provide.
Could you please share your order number? I’d like to escalate this and see how we can resolve it for you as soon as possible.
Update: Thank you for your reply with your email address. For the email address that you have provided, I am unable to locate any orders under the email address. Please let me know your order number of the refund you are referring to for me to check further. Looking forward to your reply.
Warm Regards,
OZSALE Team
My account has been hacked and somehow they are able to change my email address without my confirmation. Ozsales just answer with a generic response. Also they save Paypal account details as an automatic payment without any consent. the hacker was able to access my Paypal details without any authority
Date of experience: 14 February 2025
Reply from OZSALE
Hi David,
Thank you for raising this matter with us and I am very sorry that your account has been hacked and I understand how disappointing this could be for you.
We would like to check further and get the issue sorted, can I please have the order number on the Paypal confirmation. As for the saved payment method, that is usually saved by the customer and we will not be able to add or remove any payment methods from our end. It is usually only accessible from the customer's end.
Looking forward to your reply.
Warm Regards,
OZSALE Team
They do not deliver and make excuses for their pathetic non delivery company
Date of experience: 19 February 2025
Reply from OZSALE
Hi David,
We're truly sorry to hear about your experience. We strive to provide a smooth delivery process, and it’s disappointing to know that this wasn’t the case for you. We'd love to look into this further and make things right. Could you please share your order number with us? This will help us investigate the issue and assist you as quickly as possible.
Looking forward to resolving this for you.
Warm Regards,
OZSALE Team
It has been a very responsive and reliable site with customer service until lately. The current staff do not respond to any of the issues or hardly get a refund of the items returned unlie before. I have placed order and either items were delivered incorrect and we have been held responsible for their mistakes and did not get a refund until now.
Regretfully OZSALE is becoming another bogus site.
Date of experience: 14 February 2025
Reply from OZSALE
Hi Nihara,
Thank you for your rating. We’re truly sorry to hear about your recent experience. We always strive to provide excellent service, and it’s concerning to hear that we’ve fallen short.
Please share your order number with us so we can look into this matter and assist you with your refund or any incorrect items received. We appreciate your feedback and want to make things right for you.
Warm Regards,
OZSALE Team
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