I purchased a pair of new under armour shoes from OZSALE over 3 weeks ago, which arrived extremely damaged.
I contacted ozsale immediately, sent photos of the damaged shoes & they agreed to supply an Australia post return label.
That was over 2 weeks ago
I have emailed dozens of times, but not 1 single reply
Thankfully I was contacted today through trust pilot & ozsale have refunded my shoes
Thankyou
OZSALE Reviews 20,478
Companies on Trustpilot can’t offer incentives or pay to hide any reviews.
See what reviewers are saying
I have ordered 4 piece suitcase surprised with a quality, and super cheap , I don’t usually give a review but this is really great only one thing keep in mind waiting time can vary little
First time using this company. Trainers due for delivery two weeks ago- tracking indicates parcel has made it to Australia but has remained at a metro depot since arrival. No further tracking updates. No response to my request for an update from Ozsale so here I am.
Update: Prompt follow up and positive outcome from Ozsale to trustpilot post. Goods received.
Easy to use website. Product description was spot on with what was delivered. Delivery time was good. Very happy with overall experience. Would recommend!
Company details
- #14 of 21 best companies in Women's Clothing Store
- #3 of 3 best companies in Bags and Luggage Store
- #5 of 6 best companies in Children's Clothing Store
- #12 of 14 best companies in Fashion Accessories Store
- #9 of 13 best companies in Men's Clothing Store
- #13 of 19 best companies in Online Marketplace
About OZSALE
Written by the company
|
Contact info
Australia
- ozsale.com.au
Replied to 99% of negative reviews
Typically replies within 24 hours
Terrible delivery
Terrible delivery, lost money, never using it again.
Date of experience: 14 March 2025
May use AI-assist with repliesRead more
YOUR CUSTOMER SERVICE IS TRASH
Can't even process a simple refund. It's been since January, and you still need more answers to process a simple refund. I've wasted so much time talking to your team on what it is I need. REFUND + SHIPPING FEE. FFS!
Date of experience: 07 January 2025

Reply from OZSALE
OZsale Scam
OZsale Scam – Waterproof Usb Laptop Backpack - Large Size
This backpack (I shared the link but site doesn't allow me to publish the link ) is listed on OZ SALE for $187, which I purchased it during their end-of-year sale. However, I later found the exact same backpack on the Temu website for less than $40.
As soon as I received the item from OZ SALE, I attempted to return it. After a month of constant follow-ups, I was finally informed that they would deduct around $28 as a restocking fee which I replied back and told them that I don't accept this offer . early in March, they provided me reply for the second option to send the bag to a warehouse in Italy which post office informed me the cost would be $67.
This feels like a scam. I had believed OZ SALE to be a reliable platform, but unfortunately, my experience has proven otherwise.
Date of experience: 13 January 2025

Reply from OZSALE
This comSCAMMERSpany is pathetic
This company is pathetic! I bought 2 shirts and over 2 weeks later they still r not sent and won't reply to emails or nothing! SCAMMERS! AVOID AVOID AVOID
Date of experience: 24 February 2025

Reply from OZSALE
I stupidly purchased from this website…
I stupidly purchased from this website after other problems with very slow delivery and lack of customer service when making enquiries. My latest issue involves an order that hasn’t arrived when it says on the app it has, and in fact the date that it supposedly arrived keeps changing. Despite using another product review site that provides mediation this issue remains unresolved.
Date of experience: 08 February 2025

Reply from OZSALE
Wrong item sent and refund still not received
Ordered a perfume for almost $300 and they sent me a completely different one to what I ordered, when I contacted them they told me I had to pay for the return myself even though their policy states the return is free if the order is incorrect. I sent it back nearly three weeks ago and still haven’t been issued a return.
Date of experience: 21 February 2025

Reply from OZSALE
Very disappointing experience re my…
Very disappointing experience re my refund. I’m waiting for my refund already weeks and nothing is happening. Very bad!
Date of experience: 21 February 2025

Reply from OZSALE
My perfume bottle was delivered broken
My perfume bottle was delivered broken! The box was smashed. I messaged OZsale and no reply.
Date of experience: 04 March 2025

Reply from OZSALE
Locked in a battle to get a refund on a…
Locked in a battle to get a refund on a lot of items that they cancelled they actually said do it myself as it was a third party I paid OZSALE and even after everything for months they keep asking for invoice numbers which I have repeatedly given my account is still open showing this but they won’t look have now referred to ACCC they r grubs,,AVOID
Date of experience: 15 December 2024

Reply from OZSALE
Don't bother with Oz sale if you want…
Don't bother with Oz sale if you want to wait FOREVER for your order! I ordered something and it's been over three weeks with no tracking number. I have written to them twice with only one reply days later. They said I was confused but they sent me a tracking order from my one I already had and an old one. How hard is it? How hard is it to also chase up an order too. I also had four things in my basket over $140 and they tried to charge me $30 shipping. No one does that!! What an unethical company and totally unprofessional. They have no clue what they are doing and it's only a matter of time now before they will go. You lot need to get your S##t together.
Date of experience: 13 February 2025

Reply from OZSALE
DO NOT PURCHASE ITEMS FROM HERE
DO NOT PURCHASE ITEMS FROM HERE!
Ordered for the first time with Ozsale and have the most horrible experience (Contact No 6159371). I ordered multiple items and received nothing (its been over 2 months). After asking for an update and eventually a refund, they then tell me that the order has been delivered, and that they are no longer liable and to seek 'assistance from the law'.
Really feel like I've been scammed.
Date of experience: 26 February 2025

Reply from OZSALE
Don’t buy gift cards off OZSALE
Don’t buy gift cards off OZSALE. They rip you off! Look at the fine print, you cannot use the gift card to include postage. Which means that you will always have to top up when it comes to using a gift card. Imagine buying a gift card for a person then the person still needs to pay on top for postage. Ridiculous! Never seen a gift card term and conditions like this. Seriously need a review as this will 100% put off people buying gift cards for friends from you.
Date of experience: 23 February 2025

Reply from OZSALE
Horrible and confusing return system
Horrible and confusing return system, difficult to deal with.
Date of experience: 06 February 2025

Reply from OZSALE
Absolutely awful company
Absolutely awful company
I ordered 3 items 1 did not turn up they sent me something I did not order
Almost a month later I am still trying to sort this out with this company my order they were supposed to send which I paid for is not able to be sent to me now and the item I received which I didn’t order is now my responsibility to send back to them hoop after hoop to jump
Through when I trued to return the item on there site it says I have no items to return
Weeks of messaging this company and still nothing resolved I’m done
Date of experience: 04 February 2025

Reply from OZSALE
Ozsale advertises goods that they don't have.
Ozsale make a habit of advertising items for sale that they are unable to stock. Several times I have purchased items only to be told weeks later that the item is unavailable.
If I could give zero stars to rate this company, I would. Useless.
Additional comments to response:
OzSale, please advise where you would like me to provide an order number ? On this forum? If not, where?
Date of experience: 21 February 2025

Reply from OZSALE
Nearly 3 months and still holding onto my money! Pathetic Experience - Pathetic customer service
Ordered a product end of November, which I tracked carefully but to no avail - Early January the product was showing “delivered” when it had not been. Reached out to OZSALE to clarify this was the case - they haven’t provided any update from the carrier, customer service has been a shambles and refusing to provide a refund. 3 months after purchase and still stalling on refunding my $200.
Absolutely shocking
Date of experience: 01 February 2025

Reply from OZSALE
very bad customer service
very bad customer service , hard to get back your refund , nobody answer my requests I am so disappointed
Updated
My order number is 38547687
The team replied me but still my case not solved yet
Date of experience: 16 February 2025

Reply from OZSALE
Account hacked
My account has been hacked and somehow they are able to change my email address without my confirmation. Ozsales just answer with a generic response. Also they save Paypal account details as an automatic payment without any consent. the hacker was able to access my Paypal details without any authority
Date of experience: 14 February 2025

Reply from OZSALE
They do not deliver and make excuses…
They do not deliver and make excuses for their pathetic non delivery company
Date of experience: 19 February 2025

Reply from OZSALE
It has been a very responsive and…
It has been a very responsive and reliable site with customer service until lately. The current staff do not respond to any of the issues or hardly get a refund of the items returned unlie before. I have placed order and either items were delivered incorrect and we have been held responsible for their mistakes and did not get a refund until now.
Regretfully OZSALE is becoming another bogus site.
Date of experience: 14 February 2025

Reply from OZSALE
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.









