Sweetzy Reviews 

30,087
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Looking at 121 reviews, most reviewers were somewhat happy with their experience overall. Customers generally find the ordering process easy, often receiving their well-packaged sweets quickly, and appreciate the good value and fresh taste. However, many people are dissatisfied with the quality of the sweets, reporting a decline in taste, freshness, and size, with some describing them as cheap or having an unpleasant aftertaste. Customers frequently experience poor customer service, citing rude responses, a lack of accountability, and difficulties resolving issues like missing items or delayed deliveries. Additionally, some reviewers mention problems with delivery delays, parcels sent to incorrect addresses, damaged packaging, and misleading offers or incorrect items in their orders.

What people talk about most

Product

Clients share ambiguous opinions on product quality and variety, with many expressing significant... See more

Order

Customers had ambiguous experiences with order, with many expressing dissatisfaction due to issues like... See more

Quality

Reviewers mention negative feedback about quality, with many reporting issues such as broken packaging and... See more

Customer service

Consumers find customer service to be negative, with many reviewers describing it as "rubbish" and... See more

Delivery service

Users describe ambiguous interactions with delivery service, with some customers reporting very fast... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great value for money with a discount code. Over 2kg of sweets for less than £20. Evri delivery was late but Sweetzy customer service were very helpful. Only criticism is with the sweets themselve... See more

Rated 3 out of 5 stars

Easy to order and they sweets arrive quickly and are packed really well. However i have been ordering from sweetzy for a number of years and something bas changed, the quality of the sweets really has... See more

Rated 3 out of 5 stars

The website is really easy to use, the price was good and delivery was prompt. However, the quality of the sweets provided was quite poor. I didn't really like most of the sweets - not the style of th... See more

Rated 3 out of 5 stars

Issues with parcel being delayed but super unhappy with the feedback i was given. It was very much so made feel as though well you’ve spent your money now your items haven’t come, well that’s too bad.... See more


Company details

  1. Candy Store

Information provided by various external sources

The best place to purcahse your pick and mix and sweets online. Subscribe to our monthly boxes and receive lots of benefits. Stocking the best including Haribo.


Contact info

3.6

Average

TrustScore 3.5 out of 5

30K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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3.6

All reviews

(30,087)

119 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Giant dolphins

Giant dolphins, are not giant at all, late for delivery, nothing special about the sweets, wouldn’t recommend, pathetic

26 April 2025
Unprompted review
Rated 5 out of 5 stars

Love it

Love it! Ordered my first bag and got it within a few days. Amazing quality and exactly what i wanted. Also got a free gift of gummies.
Will definitely order again.

5 April 2025
Unprompted review
Rated 5 out of 5 stars

…sweets

So impressed with my purchase 1kg bag of Easter mix and Easter jar, ordered Monday arrived Wednesday. The jar is lovely exactly as you see it in the adds. Can’t wait to open the bag.

2 April 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant company

Brilliant company with a great selection of sweets.

They're my go to pick 'n' mix company now.

Not only that their packaging is 100% recyclable along with speedy delivery.

24 March 2025
Unprompted review
Rated 1 out of 5 stars

Need pictures of each sweet to look into my enquiry....POOR

A 1kg bag of sweets ordered and delivered, 1/3 of the way through, realised we'd only received one individual sweet of our order.,.....enquired with their customer service to be told because I can't supply pictures of what was delivered they can't continue with looking into my enquiry.......who takes out and separates each sweet choice and takes pictures before eating them?! 🤷

22 March 2025
Unprompted review
Rated 5 out of 5 stars

Ordered many times from Sweetzy and…

Ordered many times from Sweetzy and have always had such a brilliant service! There was one occasion (Black Friday) and my order wasn’t processed (found out once I’d emailed to chase my order) and they came back to me so quickly and sent my order the next day. I constantly refer Sweetzy to friends, family and colleagues (to the point I think I should be an ambassador🤣) and they have ordered and haven’t had any issues.
The sweets are all so lovely and fresh. Never have any substitutes or wrong sweets sent.
I will only use Sweetzy for my sugar cravings.
10/10 for selection, taste and customer service.

20 March 2025
Unprompted review
Rated 1 out of 5 stars

Places my second order on the back of a…

Places my second order on the back of a email promotion saying to place and order and receive 2 free 250g bags of sweets NO CATCH, just use the code and it will sort itself.

Dispatch order received with no free sweets on there, emailed straight away to be told because I had used a voucher for 20% off then My other offer was invalid? At no point on there website does it state only 1 code! To even write NO CATCH on the email is misleading!

Will definitely find somewhere else to purchase sweets in the future.

I would suggest you also avoid this misleading seller!

20 March 2025
Unprompted review
Rated 5 out of 5 stars

Everyone is so lovely

Everyone is so lovely. I’ve been watching the live on 19/03/2025 with Sasha and madi they are both so so lovely I can’t wait to order again shortly

19 March 2025
Unprompted review
Rated 4 out of 5 stars

This would have been 5 stars

This would have been 5 stars, quick dispatch, Evri was late (as per usual) but I don’t blame Sweetzy for that, however, they substituted a couple of my sweets for water melon slices and I hate watermelon flavour 🤢 I wish I was asked first but otherwise absolutely lovely ☺️

19 March 2025
Unprompted review
Rated 1 out of 5 stars

Terrible customer care.

I ordered 4 boxes of sweets as a gift for my girlfriend, and 1 was completely smashed (Clearly Couriers fault - Photo evidence provided)
Sweetzy are telling me I have to return the smashed box of sweets for a refund, which means purchasing packaging and taking time from my day to deliver to my local post office.

I've told them it's extremely awkward for me to package and return a smashed box of sugary gummy bears (Which have all spilled into the delivery box/bubble wrap) and politely requested they send me a new box - They dont care and simply refused.

I'll never order from this company again.

18 March 2025
Unprompted review

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