sweeek United Kingdom Reviews 4,665

TrustScore 4 out of 5

3.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers are consistently pleased with the products, often highlighting their excellent quality and attractive appearance, especially considering the competitive pricing. Many people found the ordering process straightforward and appreciated the value for money, noting that items were often much better priced than similar options from other retailers. However, some customers experienced significant issues with delivery services, including delays, damaged items upon arrival, and poor communication regarding shipping. A few people also reported issues with order fulfillment, leading to frustration and inconvenience.

What people talk about most

Product

Users describe positive interactions with product, highlighting good quality, reasonable prices, and... See more

Delivery service

Customers had ambiguous experiences with delivery services. While many reviewers reported positive aspects... See more

Quality

Clients share positive opinions on quality, often highlighting that products offer great value for the price,... See more

Order

Reviewers highlight ambiguous aspects of order. While some customers found the ordering process easy, with... See more

Price

People report positive experiences with price. Customers consistently find products to be competitively... See more

Based on these reviews

Rated 4 out of 5 stars

Really love my nest of tables, they are very reasonably priced compared to other similar styles. Easy to order, delivery took as long as explained it would - easy enough to assemble with clear instruc... See more

Company replied

Rated 3 out of 5 stars

Delivery experience was horrendous. You pay for a 2 man delivery team only for 1 rude guy to try to carry heavy and items up to 4m long on his own. Dropping one (Thankfully Undamaged). Boxes were... See more

Company replied

Rated 5 out of 5 stars

I bought 3 x 3 palace pergola. An absolute bargain. Very sturdy and pleasant looking structure. Assembly took two of us 3 hours. The roof mechanism is so smooth when operating roof shutters.... See more

Company replied

Rated 5 out of 5 stars

I wasn't sure if I wanted to purchase the furniture here because I didn't know the company and the products were much better priced than other stores online. I was so pleasantly surprised. The package... See more

Company replied

Rated 1 out of 5 stars

Sideboard arrived severely damaged. Very slow delivery time and now I can see furniture is out of stock. Very inconvenient and I cannot put the furniture together as the two most important pieces... See more

Company replied

Rated 5 out of 5 stars

Gorgeous furniture. I love each piece I bought - mirror, side board & bedside tables. Easy to put together, I did it as one person on her own & found it really straightforward using the instructions.... See more

Company replied

Rated 5 out of 5 stars

Lovely small cabinet/sideboard. Love the sliding panel can be set to either left or right or middle of unit allowing different looks. Great price and good quality. Quick delivery and really easy to... See more

Company replied

Rated 5 out of 5 stars

I had been looking for a pergola but it had to be black to fit in with the other buildings in our garden. Almost all other companies only do white or grey pergolas. Sweeek however did a black pergola... See more

Company replied

Rated 5 out of 5 stars

When ordered was informed of delivery schedules and was delivered in that time frame. Were relatively easy to install. Maybe instructions could be made more clear with the addition of text, especiall... See more

Company replied

Rated 5 out of 5 stars

Ordering process was easy delivery was on time and trackable. Furniture is great perfect for the room. The flat pack instructions could have been a little clearer in places. Would definitely buy again... See more

Rated 5 out of 5 stars

Very pleased with the pair of sun loungers I purchased. They were very competitively priced and arried fairly quickly, despite coming from France. I haven't used them yet given its February, cold and... See more

Company replied

Rated 1 out of 5 stars

Item not delivered Have tried reaching via the contact form without response Have tried calling but the phone line says "due to a technical fault, phone line isn't working, try contact form" Ver... See more

Company replied

Rated 5 out of 5 stars

I really love the unit. The instructions were clear and orderly. Made complete sense, though id suggest the option of online instructions as there was an immense number of pages for different language... See more

Company replied

Rated 5 out of 5 stars

Bought two Madere bedside cabinets recently that were delivered on time and really well packaged. Products were excellent quality for the price and looked lovely. Have now just bought a console table... See more

Company replied

Rated 5 out of 5 stars

Lovely furniture items, found exactly what I was looking for. Arrived well packaged, no damage even though it came from overseas. Was easy to put together & quality of the material was also good.... See more

Company replied

Rated 2 out of 5 stars

Ordered chairs then heard nothing for over a month, chased up and the reply said 'there's been a delay and we have no idea when it'll be dispatched.. here's 10% off your next order'.. as it happened i... See more

Company replied

Rated 1 out of 5 stars

I have completed your questionnaire re the date of damage, the damage it’s self the weight that sits on it the position and how many times a week it is used???? I am absolutely appalled at you lack... See more

Company replied

Rated 5 out of 5 stars

First delivery by Arrow was a let down..wasted a day waiting ,only to be told " sorry to have missed you"; which was a total lie!They never came! Anyway second attempt a couple of days later was s... See more

Company replied

Rated 5 out of 5 stars

The stars are for the delivery drivers, they called in advance of arrival and carried the items around the back for me. In terms of the ordering process, I got the delivery later than I wanted it as... See more

Company replied

Rated 1 out of 5 stars

If I could give a zero I would. I ordered a parasol via ManoMano on 3 August. Delivery was supposed to be by latest Friday 15th August. Just like so many others on here, it didn't, nor has it, tur... See more

Company replied

Rated 5 out of 5 stars

Great precision made pergola. Strong sturdy and great looking. Everything was in the boxes and everything fitted together really well. We're now in the process of buying side panels. Would i buy ag... See more

Company replied

Rated 5 out of 5 stars

Been searching for sometime for walnut colour STACKABLE chairs to go with my folding dining table &BINGO! Sweek had them! With £70 Off the original price AMAZING!was apprehensive to buy from this com... See more

Company replied

Rated 5 out of 5 stars

From seeing the item online to it arriving was so smooth. When you spend a large amount of money what you want is for the item To be as described and for it to arrive when it says it’s expected. Both... See more

Company replied

Rated 5 out of 5 stars

My daughter had ordered 2 bedside cabinets which were lovely and I needed some myself so I ordered 2. Delivery was quick and the bedside cabinets are the good quality and very easy to put together als... See more

Company replied

Rated 5 out of 5 stars

Delivery took a little longer than anticipated but delivery was free and the item arrived in good condition. It took me three hours to build on my own with clear instructions and I’m very pleased with... See more

Company replied

Rated 4 out of 5 stars

Sweeek customer service and their product (Pergola) are excellent. Despite a major let down by the original transport company Sweeek recovered the situation and we are delighted with the Pergola. I ev... See more

Company replied

Rated 5 out of 5 stars

Ordered the Judith wardrobe. I was given a 2 week window for delivery, and was given the option to choose the very first date, so I received this before Xmas..very impressed. Instructions were easy en... See more

Company replied

Rated 5 out of 5 stars

Lovely product, reasonable price although the discount code wasn’t working and customer service wasn’t too helpful. Few issues with delivery, but that was the courier not Sweeek. Overall, good

Company replied

Rated 1 out of 5 stars

Frustratingly confusing payment system I have paid but my account still showing my order is unpaid. Impossible to get hold of anyone - phones never answered, email messages not replied too, and voice... See more

Company replied

Rated 5 out of 5 stars

Online ordering of a Pergola was quite easy. The delivery team were very polite and placed the 5 very heavy packages exactly where I wanted. Still in process of erecting the Pergola but so far all is... See more

Company replied

Rated 5 out of 5 stars

Needed a spare part for my out of warranty pergola. Customer service supplied parts Manuel and I replaced the missing part with ease. Themmy dealt with my query via email with efficency and sp... See more

Company replied

Rated 1 out of 5 stars

My order has been stuck in “On Hold” status for weeks, and I could not get in touch with anyone for help. After reaching out to the courier myself, I found out the products did not pass the quality... See more

Company replied

Rated 1 out of 5 stars

I am beyond disappointed and upset about the dealings I’ve had with this company. An order that was placed months ago that never arrived when the dates kept being changed for delivery. When they then... See more

Company replied

Rated 4 out of 5 stars

delivery took a little bit more time I believe its du to time of the year which is Christmas time. The product was easy to install with better documentation than the previous item I ordered before.... See more

Company replied

Rated 1 out of 5 stars

Second email I've received from sweeek asking for a review when i haven't yet received my order. Their delivery company ArrowXL has failed on 2 attempts due to 1. not having enough room on their vehi... See more

Company replied

Rated 5 out of 5 stars

Tables took a while to come. When I enquired about delivery, the customer service was excellent. Promt and helpful reply. Tables were lovely, good quality and packaged safely. Would buy from thi... See more

Company replied

Rated 5 out of 5 stars

Was hesitant as had mixed reviews but everything came as expected and on time. Great communication from start to finish. I never had to contact their customer service so can't comment on that side o... See more

Company replied

Rated 5 out of 5 stars

First of all. The order arrived on time. The delivery men were polite and friendly. Pergola instructions were straight forward and easy to follow. Pergola went up without any hassle. All in all a very... See more

Company replied

Rated 5 out of 5 stars

All delivered as promised. Good choice of convenient delivery dates. This is the second pergola we have bought from you. This one was bought for my daughter who loved ours and decided she would like o... See more

Company replied

Rated 5 out of 5 stars

Delivery was slower than expected but great communication. Item as 0ictures and described. Good value for the money paid. Very pleased with purchase. Many thanks.

Company replied

Rated 5 out of 5 stars

I ordered a set of garden chairs with a matching 2 seater sofa, after being let down by The Range and having a disgusting customer experience,and I am so happy! Exactly like the pictures, easy to as... See more

Company replied

Rated 5 out of 5 stars

Had our new water butt delivered. Parts where missing. Contacted customer service team and they sent out replacement the same day. Brilliant service and product.

Company replied

Rated 5 out of 5 stars

Highly Recommended – Excellent Quality and Customer Service I highly recommend this pergola. The quality is outstanding, especially considering the price point. One of the parts arrived damaged dur... See more

Company replied

Rated 1 out of 5 stars

Ordered a bookcase and a desk. Both damaged and the French based customer service centre refuse to replace entire item or even just the damaged parts. Instead offered credit to spend with their online... See more

Company replied

Rated 5 out of 5 stars

Was a bit apprehensive has the reviews have been mixed. The lead time was about 14days for delivery and it came when it should my daughter built the bedroom furniture and is really happy with it

Company replied

Rated 5 out of 5 stars

Came in good time and ok to put together both cabinets look nice only thing is cabinets like them are now in b&m and the range and are cheaper . But I'm happy enough with mine

Company replied

Rated 2 out of 5 stars

Ordered on the 27th of November, as of 18th December, still not arrived. Not necessarily Sweeek's fault but it is down to the courier provider they partner with which is ArrowXL. Tried for days to get... See more

Company replied

Rated 1 out of 5 stars

I would love to say that the chair I ordered is fabulous, however I have not yet received it. It’s 10 days overdue and I am waiting for Sweeek to get back to me with answers from their delivery partne... See more

Company replied

Rated 2 out of 5 stars

Non Delivery of Palace 3 x 4m pergola and price reduced by £200 whilst we still wait any update of delivery. Week customer service helpful but until delivered and a refund of £200 made have to rate as... See more

Company replied

Rated 1 out of 5 stars

Ordered tv unit and sideboard a few weeks back. Tv unit arrived damaged first. A few days later the sideboard was delivered with a completely snapped piece! I tried to call customer services and you c... See more

Company replied


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Decoration and Interior Design Store
  4. Home Goods Store
  5. Outdoor Furniture Store
  6. Outdoor Sports Store

Written by the company

sweeek. Style. Great value. We are a brand of indoor and outdoor furniture and equipment, with design at the heart of every collection. Our ambition is to offer striking, well-designed pieces at affordable prices. Sofas, tables, storage, garden furniture, accessories... We design products that bring character to spaces. Clean lines, details that make a difference, collections that are easy to mix and match to create stylish spaces. We believe it is possible to combine aesthetics with fair prices. Style should not be a privilege. We design collections to furnish, transform and reinvent spaces. Strong design. Affordable prices.

Accessibility, proximity and simplicity at the service of your satisfaction

Written by the company

Customer satisfaction is our top priority. Our customer service team is available via the contact form or by telephone, Monday to Friday, to answer questions and assist with each order.

Contact info

3.9

Great

TrustScore 4 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

It’s just a wood where you even can’t…

It’s just a wood where you even can’t seat on it.
For Bin!

6 January 2026
sweeek United Kingdom logo

Reply from sweeek United Kingdom

Hello Ahmed,

Thank you for your message.

We're sorry to hear about the problems with your order.

We invite you to contact our customer service so that we can provide you with a solution.

Once the issue is resolved, and if you’re satisfied with the way your case was handled, we’d be delighted if you could share your feedback with us!

Best regards,

the sweeek team

Rated 5 out of 5 stars

Ordered the Judith wardrobe

Ordered the Judith wardrobe. I was given a 2 week window for delivery, and was given the option to choose the very first date, so I received this before Xmas..very impressed. Instructions were easy enough to follow. Wardrobe looks great. Really pleased.

7 January 2026
Unprompted review
sweeek United Kingdom logo

Reply from sweeek United Kingdom

Dear customer,

Thank you so much for your wonderful 5-star review and for taking the time to share your experience; it truly means a lot to us!

We hope you enjoy your new wardrobe for many years to come!

have a sweet week

sweeek customer service

Rated 5 out of 5 stars

Lovely product

Lovely product, reasonable price although the discount code wasn’t working and customer service wasn’t too helpful. Few issues with delivery, but that was the courier not Sweeek. Overall, good

26 December 2025
sweeek United Kingdom logo

Reply from sweeek United Kingdom

Hello Louise,

Thank you for your trust and your feedback! Your satisfaction is our greatest reward.

We're sorry to hear about the problems with your order.

We are at your disposal if you need anything.

Have a sweet week

Rated 5 out of 5 stars

Gorgeous furniture

Gorgeous furniture. I love each piece I bought - mirror, side board & bedside tables. Easy to put together, I did it as one person on her own & found it really straightforward using the instructions. Price point perfect. Will definitely purchase for you again.

26 December 2025
sweeek United Kingdom logo

Reply from sweeek United Kingdom

Hello Deborah,

Thank you for your lovely feedback!

We are delighted to hear that your experience with us and the quality of our products have met your expectations.

We truly appreciate your recommendation and very much look forward to welcoming you back again soon.

The sweeek team ☀️

Rated 1 out of 5 stars

Absolutely the worst customer experience I’ve had

Very poor customer experience
This has been the worst customer service I’ve dealt with. My money has been held since 24 November, and I’m still waiting for the full order.
I was given five different delivery dates, all wrong, and the delivery finally happened with only one hour’s notice while I was abroad. Despite contacting customer service multiple times, I was told to deal directly with the delivery company, which was impossible to reach.

Only half of my order arrived, along with a large item I never ordered, now taking up space in my garage. There’s been no apology, no compensation, and no clear update on when I’ll receive the rest.
The whole situation has been extremely stressful, especially during the holidays. I wish I had read the reviews before ordering — clearly this is not an isolated issue. And clearly delivery cost savings is more important than customer satisfaction

18 December 2025
Unprompted review
sweeek United Kingdom logo

Reply from sweeek United Kingdom

Hello Samia,

We sincerely apologise for the experience you had and for the stress this situation caused you, especially during the holiday season. Your feedback highlights significant issues, both in terms of delivery and communication.

Following the failure of the first collection, we organised a new collection and proceeded to refund your order in full. We confirm that your case is now completely closed.

The delivery of items you did not order, the contradictory information and the lack of follow-up you experienced are completely inconsistent with the standards of service we strive to offer our customers.

We apologise again for the inconvenience you experienced and thank you for taking the time to share your experience, which helps us improve our processes.

Kind regards,

Have a sweet week

Rated 5 out of 5 stars

Hidden gem

We bought a bookshelf/side table for our yoga room and it was a unique piece just like what we were looking for. It was affordable, a third of Ikea price and it is of very decent quality. Shipping arrived in one week to UK. Could not be happier.

15 December 2025
sweeek United Kingdom logo

Reply from sweeek United Kingdom

Hello Eren,

Thank you so much for your wonderful review! We’re absolutely delighted to hear that the furniture fits perfectly in your yoga room and that it was exactly the unique piece you were looking for. Your kind words truly mean a lot to us, and we hope to see you again on our website in the future! 🌟️

have a sweet week 

sweeek customer service

Rated 1 out of 5 stars

Never even arrived

Never even arrived - I will be reporting this to my credit card company. This is unacceptable!

16 December 2025
sweeek United Kingdom logo

Reply from sweeek United Kingdom

Hello Raphael,

We’re very sorry to hear about your frustration and understand how disappointing this situation must be. According to the tracking information, DPD attempted to deliver your order on multiple occasions from 11 December, but unfortunately the deliveries were unsuccessful and, after repeated failed attempts, the parcel was automatically returned to us.

We invite you to contact our customer service team directly so we can discuss the next steps with you, and work towards a satisfactory resolution.

The sweeek team ☀️

Rated 5 out of 5 stars

good communication

good communication

22 December 2025
Unprompted review
sweeek United Kingdom logo

Reply from sweeek United Kingdom

Hello Andy,

Thank you for your positive feedback!

We’re delighted to hear that you were happy with your experience and truly appreciate you for taking the time to leave us a review.

The sweeek team 😊️

Rated 3 out of 5 stars

Hi I placed an order and paid my money…

Hi I placed an order and paid my money in November. It is now December 22 and I have not received the products that I ordered. However I have received multiple requests to rate my experience so as requested here it is.

Willie

17 December 2025
sweeek United Kingdom logo

Reply from sweeek United Kingdom

Dear William,

Thank you for taking the time to share your feedback, and please accept our sincere apologies for the delay you have experienced.

After carefully checking the tracking information, we can confirm that one of the two items in your order has already been successfully delivered. The second item is currently on its way and should be available at the carrier’s local delivery depot very shortly. The carrier will contact you directly as soon as it is ready to be booked for delivery.

Please rest assured that we are keeping a close eye on your order to ensure that the remaining item is delivered as swiftly as possible. Should we receive any further updates, we will contact you immediately to keep you informed.

Thank you for your patience and understanding. If you need any further assistance, we remain at your disposal.

Kind regards,

Rated 1 out of 5 stars

Still waiting……..

I would love to say that the chair I ordered is fabulous, however I have not yet received it. It’s 10 days overdue and I am waiting for Sweeek to get back to me with answers from their delivery partner. I’m sure it will get sorted eventually, but I probably won’t get it in time for Christmas. Disappointed.

12 December 2025
sweeek United Kingdom logo

Reply from sweeek United Kingdom

Dear Debbie,

We are truly sorry to read about your experience and would like to sincerely apologise for the delivery delay you encountered.

We fully understand how frustrating this situation was, especially during the Christmas period, when timely delivery is particularly important. Unfortunately, the information we received from the delivery partner at the time was limited, which meant we were not always able to provide you with the clarity you rightly expected. We recognise that this is far from ideal and we completely understand your disappointment.

That said, we can see that your order was successfully delivered. We sincerely hope that the delivery itself went smoothly and that the chair meets your expectations. Please do not hesitate to share your feedback about the product, we would genuinely love to hear your thoughts.

Thank you for your patience and for staying in contact with us throughout this process. Once again, we apologise for the inconvenience caused and hope to have the opportunity to restore your confidence in us.

Kind regards,

sweeek customer service

Rated 2 out of 5 stars

Ordered 3 weeks ago, still not arrived.

Ordered on the 27th of November, as of 18th December, still not arrived. Not necessarily Sweeek's fault but it is down to the courier provider they partner with which is ArrowXL. Tried for days to get through to them on their live chat since they did not have a contact number, no response and chat kept timing out due to them not responding. Had to contact Sweeek and they did get a hold of them and found out they had not booked in the item at the delivery center. Now the item wont be delivered until 29th of December when I needed before Christmas. Very frustrating. Ask if Sweeek can contact ArrowXL to bring forward the delivery since it was ArrowXL's fault but no joy.

17 December 2025
sweeek United Kingdom logo

Reply from sweeek United Kingdom

Hello Martin,

Thank you for your feedback. We are truly sorry for the frustration and inconvenience caused by the delay in delivery. 

As explained at the time, the end-of-year festivities led to an exceptionally high volume of orders across all networks, which regrettably caused significant operational delays as a result. Whilst this was outside of our direct control, we fully understand how disappointing this must have been for you.

We can see that your order has now been successfully delivered, and we sincerely hope that you are enjoying your purchase. Should you need anything further, please feel free to contact us.

The sweeek team

Rated 5 out of 5 stars

The stars are for the delivery drivers

The stars are for the delivery drivers, they called in advance of arrival and carried the items around the back for me.
In terms of the ordering process, I got the delivery later than I wanted it as the instruction to follow the link to arrange delivery date were next to, if not non existent.
So probably should be 4 stars really.

10 December 2025
sweeek United Kingdom logo

Reply from sweeek United Kingdom

Hello Kevin,

Thank you for taking the time to share your feedback. We're pleased to hear that the delivery drivers provided a good service.

We're sorry to hear that the delivery instructions were not clear enough and that this caused a delay. Your comments are very helpful, and we'll use them to improve how we communicate delivery arrangements in the future. Thank you again for your understanding and for choosing us.

The sweeek team ☀️

Rated 5 out of 5 stars

Was a bit apprehensive has the reviews…

Was a bit apprehensive has the reviews have been mixed. The lead time was about 14days for delivery and it came when it should my daughter built the bedroom furniture and is really happy with it

16 December 2025
sweeek United Kingdom logo

Reply from sweeek United Kingdom

Hello Tina,

A huge thank you for your 5-star rating! We're delighted our service and product met your expectations.

We look forward to serving you again soon!

Have a sweet week

Rated 5 out of 5 stars

Great service and good quality product

Great service and good quality product

8 December 2025
sweeek United Kingdom logo

Reply from sweeek United Kingdom

Hello Lea,

Thank you very much for your kind words, we are glad the items match your expectations !

Looking forward to seeing you on our website in the future,

Have a sweet week,

Rated 3 out of 5 stars

Overall pretty shocking quality

Overall pretty shocking quality, not as I expected - with various pieces arriving damaged.

15 December 2025
sweeek United Kingdom logo

Reply from sweeek United Kingdom

Hello,

We’re very sorry to hear that the quality did not meet your expectations and that some items arrived damaged. This is certainly not the experience we aim to provide.

We would really appreciate the opportunity to look into this further and help resolve the issue for you. Please don’t hesitate to contact us via the contact form on our website, so we can review the situation together and find a suitable solution.

Thank you for taking the time to share your feedback.

Kind regards,

sweeek customer service

Rated 1 out of 5 stars

Delivery was extremely slow

Delivery was extremely slow. When item arrived some of the welds had not been properly done on the shelf and I had to repair it.
Overall I will not purchase again.

10 December 2025
sweeek United Kingdom logo

Reply from sweeek United Kingdom

Dear Matt,

We are very sorry to read about your experience and sincerely apologise for the inconvenience caused by the delayed delivery and the condition in which your item arrived. This is certainly not the level of quality or service we aim to provide. Please be assured that we take feedback of this nature very seriously.

If you would be willing to discuss this matter further, we would be more than happy to review your case and see how we can assist. Our customer service team is available via our contact form on our website, and we are of course here to help.

Thank you for taking the time to share your feedback.

Kind regards,

sweeek customer service

Rated 1 out of 5 stars
sweeek United Kingdom logo

Reply from sweeek United Kingdom

Dear Christian,

Thank you for sharing your experience, and we’re very sorry for the delivery issues you initially encountered. We completely understand how disappointing this must have been. Since then, we’ve been in touch directly and are pleased that the matter has now been resolved and your order has been successfully delivered. We truly appreciate your patience, and should you wish to share any further thoughts based on this outcome, we would of course welcome your feedback.

With kind regards, 

sweeek customer service

Rated 1 out of 5 stars

DO NOT ORDER FROM THIS COMPANY

I am beyond disappointed and upset about the dealings I’ve had with this company. An order that was placed months ago that never arrived when the dates kept being changed for delivery. When they then cancelled the order I was told to wait 14 days for a refund. I’ve now waited beyond 14 working days and the customer service team via the phone just hang up you can’t speak to anyone and the customer service team via email just keep promising a refund that never materialises. I’m still now almost £300 out of pocket two months later. I urge anyone please order elsewhere so you don’t have to go through the stress of dealing with this company

1 November 2025
Unprompted review
sweeek United Kingdom logo

Reply from sweeek United Kingdom

Hello Annabel,

We sincerely apologise for the experience you had and for the inconvenience caused by the delays and tracking of your order. We fully understand your frustration with this situation.

However, we would like to point out that a solution has since been found: a full refund for your order has been issued. Depending on your bank's processing times, it may take a few extra days for the refund to appear in your account.

We regret that our customer service did not meet your expectations at the time and take your feedback very seriously in order to improve our procedures and communication.

For your information, our telephone customer service is available Monday to Friday, from 8:30 am to 11:30 am, and we take all calls during these hours.

We remain at your disposal should you require confirmation or any further information.

Kind regards,

Rated 1 out of 5 stars

My chair has still not been delivered…

My chair has still not been delivered and I have been unable to contact either the courier or Sweeek despite having spent several hours trying.

10 December 2025
sweeek United Kingdom logo

Reply from sweeek United Kingdom

Hello Lynn,

We’re very sorry for the frustration this situation caused and fully understand your disappointment.

According to the carrier, delivery was initially attempted at the address provided but was unfortunately refused, which delayed the redelivery, particularly during the very busy end-of-year period. 

We're however pleased to hear that, after contacting the carrier directly, a redelivery was arranged and that your chair has now arrived safely. Thank you for your understanding, and please don’t hesitate to reach out to us if we can be of any further assistance.

The sweeek team ☀️

Rated 5 out of 5 stars

Great experience

Great experience

28 January 2025
sweeek United Kingdom logo

Reply from sweeek United Kingdom

Hello,

A huge thank you for your 5-star rating! We're delighted our service met your expectations.

We look forward to serving you again soon!

Have a sweet week

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look