Lynn

Hello Lynn,

We’re very sorry for the frustration this situation caused and fully understand your disappointment.

According to the carrier, delivery was initially attempted at the address provided but was unfortunately refused, which delayed the redelivery, particularly during the very busy end-of-year period. 

We're however pleased to hear that, after contacting the carrier directly, a redelivery was arranged and that your chair has now arrived safely. Thank you for your understanding, and please don’t hesitate to reach out to us if we can be of any further assistance.

The sweeek team ☀️

Dear Lynn,

Thank you for taking the time to share your experience. We’re very sorry to hear your paper driving licence was denied.

Please be assured that we are looking into the matter carefully, and a member of our Customer Relations Team will be in touch shortly.

Kind regards,
Zest Car Rental

Thanks so much, Lynn! We'll keep up the good work.

We’re really sorry your order didn’t arrive. This isn’t the experience we want for our customers. If you could contact us with the details of your issue via trustpilot@moonpig.com, we’ll happily look into this for you. Please include the details of your order so that we’re able to help you as soon as we can!

We're really sorry to hear about the ongoing issue you have, Lynn.

We do try our best to assign an engineer to attend within 24 hours of the initial call to report a fault and, where possible, complete repairs within 5 days. In some cases, the manufacturer is the best person to carry out the repair, as they specialise in the particular make of boiler.
Delays can be caused if spare parts are required but we do appreciate you are keen for the fault to be resolved as quickly as possible and we're very sorry for any inconvenience caused while you are waiting for this.

Thanks for the fab review, Lynn!