Dear Matt,

We are very sorry to read about your experience and sincerely apologise for the inconvenience caused by the delayed delivery and the condition in which your item arrived. This is certainly not the level of quality or service we aim to provide. Please be assured that we take feedback of this nature very seriously.

If you would be willing to discuss this matter further, we would be more than happy to review your case and see how we can assist. Our customer service team is available via our contact form on our website, and we are of course here to help.

Thank you for taking the time to share your feedback.

Kind regards,

sweeek customer service