SpaMedica Reviews 

2,032
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 991 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and caring approach, making the entire process reassuring and comfortable. Many people appreciated how everything was clearly explained, putting their minds at ease throughout their visit. The service is frequently described as excellent, with many highlighting the smooth, painless procedures and significantly improved vision, often allowing them to see clearly without glasses. However, some customers also noted that the post-operative service was a letdown. A few other people also felt that their experience during the procedure was distressing, citing issues with communication and feeling depersonalized.

What people talk about most

Staff

Users describe positive interactions with staff, consistently praising their helpfulness, professionalism,... See more

Service

Customers had positive experiences with service, often describing it as excellent, efficient, and... See more

User experience

Reviewers mention positive feedback about user experience, with many describing it as excellent, smooth, and... See more

Product

Customers consistently note positive experiences with the product, with many expressing delight at their... See more

Quality

Clients share positive opinions on quality, with many reviewers expressing delight and amazement at their... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Really friendly,reassuring,professional staff.Everything is explained,questions answered.You are given a small locker to put personal effects in.Water was given if required.Did not feeling rushed at a... See more

Company replied

Rated 5 out of 5 stars

Took my mum to have first cataract surgery, she suffers with dementia and I was uncertain weither she would go ahead with the procedure. From walking in the entrance and being greeted by two lovely g... See more

Company replied

Rated 5 out of 5 stars

Had my cataract surgery 5 days ago at SpaMedica in Bedford. Without exception, the staff from reception to surgeon were excellent. Everything was explained and despite being a nervous patient I was pu... See more

Rated 5 out of 5 stars

I have had cataract surgery in two different Spa Medica Hospitals, eight years apart, on different eyes. On both occasions I was a bit concerned about surgery, for different reasons On both occasions... See more

Company replied


Company details

  1. Health & Medical

Written by the company

SpaMedica is one of the leading providers of NHS eye patient services and, in 2018, we became the largest NHS cataract surgery provider in the UK. Beyond cataract surgery, other NHS ophthalmology services offered include treatments for Age-Related Macular Degeneration (AMD) and Posterior Capsule Opacification (PCO), which is treated through a procedure known as YAG laser capsulotomy.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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No recent history of asking for reviews

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Replied to 94% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(2,032)

981 reviews in the last 12 months

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Rated 5 out of 5 stars

My proceedure was a raving success

My proceedure was a raving success. Thanks to the fantastic staff at SpaMedica in Birmingham I went from near totally blind in my right eye to good as new in 15 minutes.

6 July 2026
Unprompted review
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Reply from SpaMedica

Thank you for kind review about SpaMedica!

Kind Regards

The SpaMedica Team

Rated 5 out of 5 stars

Took my mum to have first cataract…

Took my mum to have first cataract surgery, she suffers with dementia and I was uncertain weither she would go ahead with the procedure.
From walking in the entrance and being greeted by two lovely gentlemen on reception, who escorted us upstairs. From there on all the staff were most helpful and caring explaining everything throughly and helping put my mums mind at ease. Couldn’t fault any one or anything at all, a truly positive experience.

13 July 2026
Unprompted review
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Reply from SpaMedica

Thank you for kind review about SpaMedica!

Kind Regards

The SpaMedica Team

Rated 5 out of 5 stars

Good experience

I had a cataract removed on 14 July at spa medica on tickhill rd Balby. I was very nervous but the staff were lovely, from reception to the surgeon. Explained everything and gave me chance to ask questions. Made sure I was comfortable and reassured me all the way. I will not be frightened of having my other eye done and will request i go there again.

14 July 2026
Unprompted review
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Reply from SpaMedica

Thank you for kind review about SpaMedica!

Kind Regards

The SpaMedica Team

Rated 5 out of 5 stars

Very nice staff

Very nice staff, efficient service

14 July 2026
Unprompted review
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Reply from SpaMedica

Thank you for kind review about SpaMedica!

Kind Regards

The SpaMedica Team

Rated 3 out of 5 stars

2 years after cataract operation

Had my cataract op 2 years ago at SpaMedica. Was seen within a few weeks of referral and had first eye op a week later. 2 years later I have PCO in both eyes and am almost blind in one eye. The post operation service for this has been well short of the previous service. 2 months waiting list for an assessment then they cancelled the appointment with 2 days notice …… a disaster. I would recommend your local hospital eye clinic.

14 July 2026
Unprompted review
Rated 5 out of 5 stars

Wonderfully friendly caring and…

Wonderfully friendly caring and informative staff and professionals
As a NHS patient I received a ‘basic’ lens which was explained to me would hopefully restore my distance vision
Can you imagine my delight when the following morning after the cloudy lens had cleared and I could see details in the distance I had not seen for years
To my amazement I could read text perfectly down to 10 point
A size previous to the procedure I could not read with my reading glasses
I can’t wait to get my other eye done
I can highly recommend SpaMedica to anyone looking for professional painless surgery
Mike Barker

10 July 2026
Unprompted review
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Reply from SpaMedica

Thank you for kind review about SpaMedica!

Kind Regards

The SpaMedica Team

Rated 5 out of 5 stars

Great result

Great result, I don’t have to rely on my golf buddies to spot my ball since my cataract operation. Seamless process at SpaMedica, great staff throughout the process and a fabulous result, driving after 3 days as reading a numberplate at 25 yards is a breeze now. Can’t wait to get the other eye done

9 July 2026
Unprompted review
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Reply from SpaMedica

Thank you for kind review about SpaMedica!

Kind Regards

The SpaMedica Team

Rated 5 out of 5 stars

Pleasant experience today at SpaMedica

Pleasant experience today at SpaMedica, who performed cataract surgery on my right eye. The whole experience from the initial visit / assessment to surgery today has been first class. ALL of the staff have been polite / respectful & helpful. Have nothing but praise for the whole team….. Thank you all

13 July 2026
Unprompted review
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Reply from SpaMedica

Thank you for kind review about SpaMedica!

Kind Regards

The SpaMedica Team

Rated 5 out of 5 stars

Derby Spamedica Excellent

I attended Derby Spamedica for my 2nd cataract operation, I can honestly say from being greeted at reception to meeting the surgeon the staff were kind, helpful and reassuring. Everything was explained about the procedure, the surgeon was excellent, he said I had been a good boy and gave me a sticker haha! Would definitely recommend Spamedica Derby

9 July 2026
Unprompted review
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Reply from SpaMedica

Thank you for your kind review!

Kind Regards
The SpaMedica Team

Rated 5 out of 5 stars

Excellent treatment from close-knit team

Excellent treatment and care from this close knit team in Birmingham. Went through quickly for this second cataract op, without feeling rushed. Highly recommended.

10 July 2026
Unprompted review
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Reply from SpaMedica

Thank you for your kind review!

Kind Regards
The SpaMedica Team

Rated 5 out of 5 stars

Cataract operation…

I was amazed at how quickly I was seen after my referral for cataract surgery. I was given a full explanation of what to expect during the surgery and afterwards.
The surgery itself was painless. I didn't think I would be able to lie still or keep my eye focused but they made it simple and comfortable. Staff were all very helpful and took all my queries seriously. Nobody can believe, least of all me, that there has been no pain and only minimal discomfort ( some more related to the heatwave than the surgery I think).
I had a small issue with my drops but collected a replacement bottle in an hour from calling them.
I cannot believe how clear my vision is in that eye.
Now, although my other eye is judged to be only slightly affected, I can really see how clouded my vision has been.

26 June 2026
Unprompted review
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Reply from SpaMedica

Thank you for your kind review!

Kind Regards
The SpaMedica Team

Rated 5 out of 5 stars

Brilliant SpaMedica!

Referred to SpaMedica by my optometrist. Just back from a cataract operation. Brilliant service & staff at the Blackpool branch. Everyone so helpful & kind. A painless procedure. Looking forward to having my other eye done soon!

10 July 2026
Unprompted review
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Reply from SpaMedica

Thank you for your kind review!

Kind Regards
The SpaMedica Team

Rated 5 out of 5 stars

Just had my first cataract done today.I…

Just had my first cataract done today.I was very nervous but the staff were very informative and professional and friendly.The procedure was unbelievably quick so will have no fear when going for my other eye.
Brilliant staff,good place.
Meant to mention my procedure was carried out at the Haydock branch of Spamedica.

10 July 2026
Unprompted review
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Reply from SpaMedica

Thank you for your kind review!

Kind Regards
The SpaMedica Team

Rated 5 out of 5 stars

Lovely experience

Bolton Spa Medica is in a lovely area of Bolton easy to get to. Everyone was so efficient and helpful, I am a bit of a wimp when it comes to anything like this but I felt totally comfortable and well looked after. Looking forward to the other eye being done.😎🌞😎

8 July 2026
Unprompted review
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Reply from SpaMedica

Thank you for your kind review!

Kind Regards
The SpaMedica Team

Rated 5 out of 5 stars

Great experience at SpaMedica.

From the time I arrived at SpaMedica, I was helped to settle in and feel at ease in every way, checks to see if I felt ok, with the option of tea and coffee, should I wish. When the main procedure started all the staff were attentive and kind, at no point did I feel the slightest pain or worry. The end result is amazing I can barely describe just how wonderfull it is. Thank you so much SpaMedica.

1 July 2026
Unprompted review
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Reply from SpaMedica

Thank you for your kind review!

Kind Regards
The SpaMedica Team

Rated 1 out of 5 stars

Never been treated like a sack of…

Never been treated like a sack of potatoes before.
Unpleasant with no consideration, warmth or kindness - just processed on a conveyor belt in a production line.
From nurses to surgeon the same behaviour, a robot would have been more pleasant.

All very efficient, but the Wokingham site just treats you as an object in a system that does not consider the patient as a person. I fear it is just a money making machine. The 8 minute cataract operation in my 3 hour visit was smooth and clinical.

For instance when I asked if I could ask a question, she said "no - just listen to me"!

I was cold in the air-con but not allowed to wear my fleece for the 2 hours before the op. We had to wait silently in separate stalls which stopped us talking together, but then we were sacks of potatoes so that was to be expected.

What was interesting was the complete change in colour of things, especially an orange to red shift between the 2 eyes. I can now understand how Monet's work changed a century ago because of his cataracts.

Overall an anger making experience, but a good result (I think).

Not up to the standards and care of the NHS.

9 July 2026
Unprompted review
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Reply from SpaMedica

Thank you for bringing this to our attention. Patient care, safety and satisfaction mean a lot to us at SpaMedica, and we’re sorry to hear that our service fell short of your expectations on this occasion.

In order for us to investigate this, we would be grateful of you could kindly send us an email at feedback@spamedica.co.uk with your full name, date of birth, and details of the hospital you visited.

Please rest assured that we take your comments very seriously and your feedback will be shared with senior management.

Kind Regards

Rated 5 out of 5 stars

Reccomended sevice at Spamedica06

my visit to spamedica birmingham was my second time to complete the treatment for both eyes,again the staff at reception were very efficient and professional and the check in was completed swiftly.the pre op nursing staff were excellent as before and after a short wait and eye drops etc made ready for my procedure. The surgeon again verified my details before operating, and l was out very quickly , the post op nurse explained everything l needed to know in detail before departure. l found my visit went very smoothly and non stressful and rate the service l got EXCELLENT thank you to all concerned Brian Russell

9 July 2026
Unprompted review
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Reply from SpaMedica

Thank you for your kind review!

Kind Regards
The SpaMedica Team

Rated 5 out of 5 stars

I had an unexpectedly great experience.

I had an unexpectedly great experience.
I was very nervous/scared - someone was going to do surgery on my eye while I was awake! The staff, from reception to the surgeon and all the nurses in between were all excellent care givers. Every step was explained. All my questions preempted and answered. I felt no pain during the procedure, some feat considering the surgeon peeled away a cataract and replaced a lens! Apart from a little pressure and my anxious discomfort, it went very well and I have no residual fear/anxiety at having my other eye done in 6 weeks.
I had a little gritty feeling in the evening which was sorted with a couple of pain killers. 2 days later and using prescribed drops, no discomfort at all. I can expect clearer vision in about about 7 days.
The place itself is very clean and Spa-like with a small amount of designated parking, which was a great help.

7 July 2026
Unprompted review
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Reply from SpaMedica

Thank you for your kind review!

Kind Regards
The SpaMedica Team

Rated 5 out of 5 stars

Referred by optician

Referred by optician. Quick follow up. Thorough pre op examination. Short waiting list. Excellent care on the day. Janet and Shan were very reassuring. 5 days later and recovery has been faultless

3 July 2026
Unprompted review
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Reply from SpaMedica

Thank you for your kind review!

Kind Regards
The SpaMedica Team

Rated 5 out of 5 stars

The whole experience was amazing.The…

The whole experience was amazing.The staff were very helpful andlooked after me very well.I was naturally afraid,ie(the idea of someone poking about in ones eyes🥹was scary to say the least)Lots of waiting around for various duties the nurses etc had to perform but I didnt find it a problem as me and other patients were all in the same boat.The actual op.despite my fears was for me painless.Bit of very light prodding and an amazing flashing lights display.Reminded me of my youth in 60s all psychedelic.As I say I was very impressed with whole experience.Eye was bit itchy and the drops you get to use after op.do sting a bit for couple of minutes then it wears off.Thankyou Spamedica for all you have done.Cant wait to get second eye done.😁

3 July 2026
Unprompted review
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Reply from SpaMedica

Thank you for your kind review!

Kind Regards
The SpaMedica Team

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