SpaMedica Reviews 

2,032
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 991 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and caring approach, making the entire process reassuring and comfortable. Many people appreciated how everything was clearly explained, putting their minds at ease throughout their visit. The service is frequently described as excellent, with many highlighting the smooth, painless procedures and significantly improved vision, often allowing them to see clearly without glasses. However, some customers also noted that the post-operative service was a letdown. A few other people also felt that their experience during the procedure was distressing, citing issues with communication and feeling depersonalized.

What people talk about most

Staff

Users describe positive interactions with staff, consistently praising their helpfulness, professionalism,... See more

Service

Customers had positive experiences with service, often describing it as excellent, efficient, and... See more

User experience

Reviewers mention positive feedback about user experience, with many describing it as excellent, smooth, and... See more

Product

Customers consistently note positive experiences with the product, with many expressing delight at their... See more

Quality

Clients share positive opinions on quality, with many reviewers expressing delight and amazement at their... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Really friendly,reassuring,professional staff.Everything is explained,questions answered.You are given a small locker to put personal effects in.Water was given if required.Did not feeling rushed at a... See more

Company replied

Rated 5 out of 5 stars

Took my mum to have first cataract surgery, she suffers with dementia and I was uncertain weither she would go ahead with the procedure. From walking in the entrance and being greeted by two lovely g... See more

Company replied

Rated 5 out of 5 stars

Had my cataract surgery 5 days ago at SpaMedica in Bedford. Without exception, the staff from reception to surgeon were excellent. Everything was explained and despite being a nervous patient I was pu... See more

Rated 5 out of 5 stars

I have had cataract surgery in two different Spa Medica Hospitals, eight years apart, on different eyes. On both occasions I was a bit concerned about surgery, for different reasons On both occasions... See more

Company replied


Company details

  1. Health & Medical

Written by the company

SpaMedica is one of the leading providers of NHS eye patient services and, in 2018, we became the largest NHS cataract surgery provider in the UK. Beyond cataract surgery, other NHS ophthalmology services offered include treatments for Age-Related Macular Degeneration (AMD) and Posterior Capsule Opacification (PCO), which is treated through a procedure known as YAG laser capsulotomy.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 94% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(2,032)

981 reviews in the last 12 months

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Rated 5 out of 5 stars

I was made to feel at ease straight…

I was made to feel at ease straight away, I felt totally comfortable the entire time.
Helen, Lottie, Dan, Jo, Tracey and Sam were all amazing at their jobs, allowing me to relax and stay calm during a stressful procedure! The Dr was especially good.

7 July 2026
Unprompted review
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Reply from SpaMedica

Thank you for your kind review!

Kind Regards
The SpaMedica Team

Rated 5 out of 5 stars

Cataract surgery

Had my pre op in April, staff were amazing. Had my cataract done and I was very nervous. I was put at ease by the staff and surgeon and everything was explained to me what was happening. Operation went well. Sore eye for a few hours. Perfect the next day, no headaches or problems. Looking forward to having my second eye done. Spa medica Wolverhampton

6 July 2026
Unprompted review
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Reply from SpaMedica

Thank you for your kind review!

Kind Regards
The SpaMedica Team

Rated 5 out of 5 stars

A very professional service …

A very professional service given to me by friendly & experienced staff who explained everything they were doing. I was given the opportunity to ask any questions.
The surgery went smoothly & easy to follow instructions once home. Explained what to expect & how to use the drops.
All has gone well so far & I can now see clearly in the operated eye. I look forward to having my second eye done by SpaMedica shortly. I would definitely recommend to others.

2 July 2026
Unprompted review
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Reply from SpaMedica

Thank you for your kind review!

Kind Regards
The SpaMedica Team

Rated 5 out of 5 stars

Very happy

Staff were very kind and reassuring and done the surgery with patience and understanding. Well looked after and tea/coffee provided. I was a little apprehensive to start with but came out feeling happy with the surgery, and a smile on my face.

7 July 2026
Unprompted review
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Reply from SpaMedica

Thank you for your kind review!

Kind Regards
The SpaMedica Team

Rated 5 out of 5 stars

The whole new clear world

The whole process from start to finish for me was perfect. Great staff explained every step.
I didn't realise how bad my eyes were but now I see a new clear world.
So thank you to all the staff at creekmore.

1 July 2026
Unprompted review
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Reply from SpaMedica

Thank you for your kind review!

Kind Regards
The SpaMedica Team

Rated 5 out of 5 stars

Excellent surgery on both eyes

Excellent surgery on both eyes, in April and in June this year. Recovery was amazingly fast - within a day each time my vision had returned in the operated eye, and any discomfort (a slightly 'bruised' feeling above the operated eye) had disappeared within a day or two. You are certainly more sensitive to strong sunlight so a pair of sunglasses is a helpful item to have to hand. I am quite myopic so on the first eye I took out a lens from my glasses so could manage to get around reasonably well with a 'good' eye (and no lens) and the unoperated one using the old prescription lens. However I really wasn't able to read too well, as at this stage my old near-vision glasses were no longer appropriate. All that changed with the second op. This was incredibly fast - I left my house at around 1.45pm and by just after 3 I was walking back in, all done! Great care and support from the team at SpaMedica Doncaster.

22 June 2026
Unprompted review
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Reply from SpaMedica

Thank you for your kind review!

Kind Regards
The SpaMedica Team

Rated 5 out of 5 stars

The staff was very friendly

The staff was very friendly. My cataract surgery went well for my right eye. I recommend SpaMedica in Newark.

3 July 2026
Unprompted review
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Reply from SpaMedica

Thank you for your kind review!

Kind Regards
The SpaMedica Team

Rated 5 out of 5 stars

Highly Recommend- Friendly and Professional Staff

Everyone was professional, friendly, and made me feel comfortable throughout the process.
The surgeon was highly experienced and took the time to explain the procedure clearly, answering all of my questions before and after the surgery. I felt well informed, reassured, and confident in the care I received.

3 July 2026
Unprompted review
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Reply from SpaMedica

Thank you for your kind review!

Kind Regards
The SpaMedica Team

Rated 5 out of 5 stars

I first visited SpaMedica in February…

I first visited SpaMedica in February for cataract surgery but due to having an eye infection, to which I am prone, I was sent away with anti-biotics and another date for surgery. To cut a long story short this has been a recuring theme but now both eyes are finally "fixed" and all is well. The staff have been very kind and understanding, at head office and locally and the procedures have been quick and painless. Thanks to you all and I recommend SpaMedica with flying colours.

2 July 2026
Unprompted review
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Reply from SpaMedica

Thank you for your kind review!

Kind Regards
The SpaMedica Team

Rated 5 out of 5 stars

Excellent service at Preston clinic.

All staff were very friendly, helpful and thorough.
Everything was explained. The surgery was painless and quick.
Vision in my treated left eye is brilliant. Can't wait to have the other one treated.
Only drawback is that I can now see all my wrinkles too clearly.

1 July 2026
Unprompted review
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Reply from SpaMedica

Thank you for your kind review!

Kind Regards
The SpaMedica Team

Rated 5 out of 5 stars

First Class Service whilst under pressure

SpaMedica in Poole were very busy on the day of my first cataract replacement. The staff were all great, still helping with every aspect of the treatment, still a smile and encouragement even though it was Friday afternoon. I was warned my eye could be scratchy, gritty and maybe watery, but none of that happen. I can see the television and walk round the house without glasses, I have needed for 63 years. Cannot wait to get the other eye done at SpaMedica. Thank-you so much a revelation.

3 July 2026
Unprompted review
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Reply from SpaMedica

Thank you for your kind review!

Kind Regards
The SpaMedica Team

Rated 5 out of 5 stars

Quality service

They looked after me, from start of process to completion,
Kept me informed throughout.
Couldn’t ask for more.

1 July 2026
Unprompted review
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Reply from SpaMedica

Thank you for your kind review!

Kind Regards
The SpaMedica Team

Rated 5 out of 5 stars

5 stars to all at SpaMedica Bolton

I had a cataract procedure at SpaMedica Bolton this week. I can honestly say that from start to finish their care and professionalism was absolutely wonderful. I was extremely anxious on the day but the staff, theatre staff and consultant were so kind, explaining everything to me, and even giving me a designated hand holder! Thank you so much to everyone at SpaMedica Bolton.

1 July 2026
Unprompted review
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Reply from SpaMedica

Thank you for your kind review!

Kind Regards
The SpaMedica Team

Rated 5 out of 5 stars

Had to make an appointment for my…

Had to make an appointment for my Mother and she is being seen next week so no treatment yet but I had to comment on the exceptional service we had from Elizabeth, to those in charge she is a total asset to the company and from someone who has been in sales for 45 years , I wish every company had some Elizabeth’s.

1 July 2026
Unprompted review
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Reply from SpaMedica

Thank you for your kind review! We will be sure to pass on your feedback to Elizabeth and the team.

Kind Regards
The SpaMedica Team

Rated 5 out of 5 stars

I was booked to have cataract surgery

I was booked to have cataract surgery, there was an issue with the humidity in the treatment room,all patients were kept informed, the receptionist was very friendly and professional as was all the nurses,.I was put at ease and the surgery went well,would recommend using spa medica to anyone needing cataract surgery .

2 July 2026
Unprompted review
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Reply from SpaMedica

Thank you for your kind review!

Kind Regards
The SpaMedica Team

Rated 1 out of 5 stars

Hassle pure hassle.

I changed my mind about surgery and cancelled my appointment. A few weeks later I was called to rebook, said I was not interested and would call them if I changed my mind. Another few weeks later they called again I told them the same thing. Called yesterday and I told them again. Called again today to reschedule and I blew up. I was told they would not take action till I went through security. I said I was not wasting any more time and hung up.
UPDATE.. They called again at 8.50am the next day, that’s every day for three days.

2 July 2026
Unprompted review
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Reply from SpaMedica

We're sorry to hear about your experience and understand how frustrating repeated calls can be. Our intention is never to inconvenience anyone. Once a surgery is cancelled, our team may occasionally follow up to confirm your decision or discuss your options, but we appreciate that in your case this became excessive.

We sincerely apologise for the inconvenience caused. We'd like the opportunity to investigate what happened and ensure this doesn't happen again. Could we kindly ask that you send an email to feedback@spamedica.co.uk with your full name, date of birth and a brief description of the situation and a member of our senior team will look into this.

Kind Regards
The SpaMedica Team

Rated 5 out of 5 stars

Really friendly,reassuring,professional…

Really friendly,reassuring,professional staff.Everything is explained,questions answered.You are given a small locker to put personal effects in.Water was given if required.Did not feeling rushed at all.Venue easy to find ,with public transport to the door .The whole procedure from start to finish brilliant .Information booklets given to read at own leisure. Outpatient appointment given before you left.Have had first cataract done have no concerns about going back for the other eye.

30 June 2026
Unprompted review
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Reply from SpaMedica

Thank you for your review about SpaMedica!

Kind Regards
The SpaMedica Team

Rated 4 out of 5 stars

Satisfaction

This company delivers swift and efficient service with excellent results . From arrival to departure every care is taken to ensure a successful result .Thank you . J Ellis . .

23 June 2026
Unprompted review
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Reply from SpaMedica

Thank you for your review about SpaMedica!

Kind Regards
The SpaMedica Team

Rated 5 out of 5 stars

Quality of service and care excellent…

Quality of service and care excellent cleanliness excellent. Everyone made my experience relaxed staff were very helpful kind and friendly .Thanks to everyone .

30 June 2026
Unprompted review
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Reply from SpaMedica

Thank you for your review about SpaMedica!

Kind Regards
The SpaMedica Team

Rated 1 out of 5 stars

7 years after my cataract surgery I…

7 years after my cataract surgery I wish I never had it done I was 48 at the time the surgeon if you can call him that over stretched my eye lid so could hardly open my eye I had to have surgery to take skin from my eyelid to be able to open it now my eye is only half open compared to the other one I also had to go and have laser surgery because they left part of my cataract in there now I also have poor vision and really bad floaters in one eye and to afraid to have the other one done please please never use them you will regret it its just money to them nothing else stay with the nhs

30 June 2026
Unprompted review
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Reply from SpaMedica

Thank you for bringing this to our attention. Patient care, safety and satisfaction mean a lot to us at SpaMedica, and we’re sorry to hear that our service fell short of your expectations on this occasion.

In order for us to investigate this, we would be grateful of you could kindly send us an email at feedback@spamedica.co.uk with your full name, date of birth, and details of the hospital you visited.

Please rest assured that we take your comments very seriously and your feedback will be shared with senior management.

Kind Regards
The SpaMedica Team

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