Kind and helpful staff. Skilled surgeon. A week after surgery I am doing fine. Clients should be warned about accessibility problems at the Cambridge clinic. Vehicles can't reach the clinic. Clien... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Easy car parking. Staff are friendly and efficient. Pre assessment is thorough and a date for surgery if needed arranged there and then. On the day again staff attentive and give all information neede... See more
Company replied
The complete experience from walking in to Milton keynes clinic, to consultation and with a full indepth report was absolutely spot on. I could not fault any part of the experience. I sh... See more
Company replied
I can't praise the staff at ACES Eye Clinic at Norfolk House, Milton Keynes highly enough. All the staff were truly amazing from start to finish. Very professional, efficient and friendly. My mother... See more
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Company details
Written by the company
ACES, founded in 2005, is a pioneering independent provider of NHS eye care services in the community. Supporting the NHS, whilst providing patients with the highest standards of clinical care from expert consultant ophthalmic surgeons.
Contact info
Cromwell Road, PE14 0SN, Wisbech, United Kingdom
- 0333 188 2937
- aceseyeclinic.enquiries@nhs.net
- aces-eyeclinic.co.uk
4.3
Excellent
258 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 61% of negative reviews
Typically takes over 1 month to reply
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From initial assessment to surgery made…
From initial assessment to surgery made me feel at ease and informed me what was going to happen. It’s only day two after surgery and I am feeling the difference already.
Can’t thank Aces enough.
9 September 2026
Unprompted review
Reply from ACES Eye Clinic
Thank you for your wonderful feedback! We’re delighted to hear that you felt at ease and well informed throughout your journey, and that you’re already noticing a difference just two days after surgery. We’ll be sure to pass your kind words on to the team. Wishing you continued success with your recovery!
Polite, helpful and efficient
My wife Karren Saunders-Smith said that the clinic staff were polite, helpful and efficient. AARON was brilliant got me an appointment ASAP.
9 September 2026
Unprompted review
Reply from ACES Eye Clinic
Thank you for your lovely feedback! We’re delighted to hear that the clinic team were polite, helpful and efficient, and that Aaron was able to arrange an appointment for you so quickly. We’ll be sure to pass your kind words on to him and the team!
Mrs H
I had my Right Eye done cataract Brilliant Service when I went there I was nervous & scared all the staff were so brilliant & made me extremely comfortable & safe the procedure was finished in 20minutes & I was so relaxed & happy I am going back for 2nd Eye so I’m not worried at all now xx Brilliant nurses & surgeons xxx🌺🌷
2 September 2026
Unprompted review
Reply from ACES Eye Clinic
Hi Hansa, thank you for your wonderful feedback. We’re so pleased our team helped you feel comfortable and safe throughout your procedure. We look forward to welcoming you again.
Cataract Operation
The staff excelled themselves in providing a very professional Service. I was kept informed of what they had to do regarding my Cataract Operation. Admittedly I was in the Clinic for longer than was anticipated "almost 4 hours", but I wasn't surprised as I was the last one on the list of 25. But considering how many people in the Clinic and the speed in which it was one in one out was very surprising. I would recommend Aces for any procedures or operations. Fantastic Job Well done to all the Staff.
4 September 2026
Unprompted review
Reply from ACES Eye Clinic
Hi Richard, thank you for your fantastic feedback. We’re delighted to hear our team kept you informed and provided such a professional service. We really appreciate your recommendation and kind words.
The people were great very…
The people were great very professional, doubled check everything several times. The clinic is very clean. Couldn’t find thought in any thing
1 September 2026
Unprompted review
Reply from ACES Eye Clinic
Thank you so much for the wonderful review! We are delighted to hear that you received such professional, and helpful service during your visit. Providing efficient, attentive service is exactly what we strive for, and we appreciate you sharing your experience!
Fantastic service - no waiting list for an assessment nor…
no waiting list for an assessment nor the surgery. Fast, friendly, professional service throughout.
Surgery team and surgeon was amazing in every consideration.
Highly recommend Aces, Cambridge
27 August 2026
Unprompted review
Reply from ACES Eye Clinic
Hi Vimala. We really appreciate your kind words. We always strive to maintain a high level of professionalism with all our patients. If you need anything else, please don't hesitate to reach out. Your recommendation means everything! Thanks again and take care.
Ausome experience
The complete experience from walking in to Milton keynes clinic, to consultation and with a full indepth report was absolutely spot on. I could not fault any part of the experience. I shall certainly be looking to make my eye surgery very soon, will also encouraging my wife to take the surgery.
Im so very happy of a great experience. Certainly would recommend them to anyone
Big shout out to the below team. Very such appreciated and looking forward to seeing you all soon
Parmdeep
Arrone
Sue
Kind Regards
Philip
28 August 2026
Unprompted review
Reply from ACES Eye Clinic
Thank you so much for the wonderful feedback! We are thrilled to hear that your experience at our Milton Keynes clinic was spot on from start to finish. We look forward to seeing you soon for your upcoming eye surgery.
Also don't forget about our Refer a Friend scheme, where both you and your friend could benefit. You can find out more here:
https://www2.opticalexpress.co.uk/refer-a-friend/
A very run professional operation
A very run professional operation, providing Hospital quality eyecare. I was being checked for signs of Glaucoma after being referred by my opticians, and ACES had all the most up to date equipment to carry out a thorough check of my eyes. All clear I'm pleased to say. Excellent staff and service.
25 August 2026
Unprompted review
Reply from ACES Eye Clinic
Thank you so much for your wonderful feedback! We’re delighted to hear that you found the team professional and the care thorough. It’s fantastic news that your glaucoma checks were all clear, and we’re pleased you felt confident and well looked after throughout your visit. We’ll be sure to share your kind words with the team.
The overall experience was welcoming …
The overall experience was welcoming professional atmosphere all around from beginning to end full of smiles all the staff made you feel relaxed and explain everything step by step..I arrived a bit early and was seen almost straight away no waiting around all test done and surgery book for 12 weeks would defo recommend wouldn't change a thing
25 August 2026
Unprompted review
Reply from ACES Eye Clinic
Thank you so much for your fantastic feedback! We’re delighted to hear that you found the whole experience welcoming, professional and reassuring, with everything explained clearly at each stage. It’s wonderful to know you were seen promptly and felt relaxed throughout. Thank you for your recommendation, and we wish you all the very best for your upcoming surgery!
Reply from ACES Eye Clinic
Hi there, thank you so much for the 5-star review. Take care!
Awful and complaints process the same…
Awful and complaints process the same liar in place and office people liars
13 July 2026
Unprompted review
Reply from ACES Eye Clinic
Many thanks for providing your review. We welcome all forms of feedback, and we are sorry to learn of your dissatisfaction, which is not a view shared by the vast majority of our patients.
In order to aid our learnings from your experience we would like the opportunity to understand the concerns you have raised further.
Unfortunately, from the information you have provided, I have been unable to locate your record to assist further. If and when convenient to yourself, in order to discuss your concerns with a member of our team, we would invite you to call us on 0333 188 2937. Alternatively, you can provide us with more information via email by sending it to aceseyeclinic.enquiries@nhs.net
Emergency Contact Numbers
I have had 2 cataract operations at Fakenham , Norfolk. The 1st operation went extremely well and all the staff were superb ie 5 star rating being courteous, friendly, informative. I had the 2nd operation yesterday and the staff were still extremely courteous, attentive etc , so I could not fault the staff at Fakenham in any way . The operation seemed to be more difficult and I was in extreme discomfort last evening. This morning I phoned the helpline number given and was told to go to the centre to be checked out and receive some different eye drops. This I did and on arriving at the centre was told they didn’t do walk ins. A very nice assistant filled in a form to be triaged and I was told a clinician would make an and I would receive a phone call. This had not happened even though I have had the phone by my side all afternoon. So, it would appear the helpline numbers are worthless which when you are in discomfort is not acceptable. Such a shame when all the staff I came into contact with were so professional. Perhaps the staff on the end of the phone should receive some more training and be better informed.
19 August 2026
Unprompted review
Reply from ACES Eye Clinic
Many thanks for providing your review. We welcome all forms of feedback, and we are sorry to learn of your dissatisfaction, which is not a view shared by the vast majority of our patients.
In order to aid our learnings from your experience we would like the opportunity to understand the concerns you have raised further.
Unfortunately, from the information you have provided, I have been unable to locate your record to assist further. If and when convenient to yourself, in order to discuss your concerns with a member of our team, we would invite you to call us on 0333 188 2937. Alternatively, you can provide us with more information via email by sending it to aceseyeclinic.enquiries@nhs.net
Adri at ACES , Peterborough
Had an appointment at Peterborough today 18/08/2026. Dealt with by a guy called Adri.
Adri is by far the best person I have ever seen at ACES, Peterborough. His whole demeanor was excellent. His social skills were first class. Although I visit annually this was by far the most relaxing appointment I have attended thanks to Adri. Good communicator and very friendly. He talks to you not at you.
18 August 2026
Unprompted review
Reply from ACES Eye Clinic
Thanks for taking the time to share your experience. Adri and the team will be thrilled to read your review!
My first cataract operation went well…
I typed this review on behalf of my wife who had the eye operations as she cannot see clear enough to use the Computer.
She quoted to me: My first cataract operation went well and deserved a 5 star rating the second eye Surgery with different Surgeon and team felt not so caring at the time, although I felt no pain during the procedure. This seemed to to be borne out with my resulting appointment due to intense pain. This was diagnosed as due to swelling and bruising to the eye. I was sent a prescription through the post to reduce my eye pain an discomfort, this prescription cost me £53 before the Pharmacy would deliver it, which was not a cost I was expecting but I paid with the hope it would reduce my pain and discomfort. I had another appointment at Aces in Chelmsford due to continuing discomfort and the fact I could not see correctly out of the left eye. This appointment did not resolve any of my problems and cost me another £17 pound for different eye drops. I did not expect having eye surgery through the NHS would cost me nearly £70 particularly as I still cannot see out of my left eye it is just a blur and Aces appear to have washed their hands of my case and their parent company gave no solutions to my problem other than a possibly referral to NHS who has already funded them to carry out the procedure on their behalf. I feel there should be an investigation into how NHS give value for the tax payers funding,
15 June 2026
Unprompted review
Reply from ACES Eye Clinic
Many thanks for providing your review. We welcome all forms of feedback, and we are sorry to learn of your dissatisfaction, which is not a view shared by the vast majority of our patients.
In order to aid our learnings from your experience we would like the opportunity to understand the concerns you have raised further.
Unfortunately, from the information you have provided, I have been unable to locate your record to assist further. If and when convenient to yourself, in order to discuss your concerns with a member of our team, we would invite you to call us on 0333 188 2937. Alternatively, you can provide us with more information via email by sending it to aceseyeclinic.enquiries@nhs.net
Positive first visit
From the onset staff were friendly and courteous .
Consultants were highly professional and sympathetic to my concerns.
13 August 2026
Unprompted review
Reply from ACES Eye Clinic
Thank you so much for your kind feedback! We’re delighted to hear that you found our staff friendly and courteous, and that our consultants were professional and understanding of your concerns. It’s lovely to hear that you felt well looked after throughout your experience.
Fantastic clinic never been treated so…
Fantastic clinic never been treated so well in my life the team and system they have is brilliant well done to you all you must be very proud of yourself
14 August 2026
Unprompted review
Reply from ACES Eye Clinic
Thank you very much for the fantastic review Richard. It's great to hear that you were so well looked after by the team.
I found found my whole experience at aces very friendly and professional
I found my whole experience at aces exceptional. Staff were friendly, the clinician explained my treatment in detail and carried it out very quickly and professionally. I was very impressed.
11 August 2026
Unprompted review
Reply from ACES Eye Clinic
Thank you so much for your fantastic feedback! We’re delighted to hear that you found your whole experience exceptional, from the friendly team to the detailed explanation and professional treatment. It’s wonderful to know you were so impressed with the care you received. We’ll be sure to share your kind words with the team!
My experience with the Aces in the…
My experience with the Aces in the white city clinic in London has been extremely satisfactory.
10 August 2026
Unprompted review
Reply from ACES Eye Clinic
Thank you for your wonderful feedback! We’re delighted to hear that you had such a positive experience with the team at our White City clinic in London. We really appreciate you taking the time to share your kind words!
Please dont use don't use this clinic is clinic
Please dont use this clinic, my moms eyes was worst 0after cataract removal, leaving her with tunnel vision, needing further procedures to correct he surgeons mistake
6 August 2026
Unprompted review
Reply from ACES Eye Clinic
Many thanks for providing your review. We welcome all forms of feedback, and we are sorry to learn of your dissatisfaction, which is not a view shared by the vast majority of our patients.
In order to aid our learnings from your experience we would like the opportunity to understand the concerns you have raised further.
Unfortunately, from the information you have provided, I have been unable to locate your mother’s record to assist further. If and when convenient to yourself, in order to discuss your concerns with a member of our team, we would invite you to call us on 0333 188 2937. Alternatively, you can provide us with more information via email by sending it to aceseyeclinic.enquiries@nhs.net
Easy car parking great experience
Easy car parking. Staff are friendly and efficient. Pre assessment is thorough and a date for surgery if needed arranged there and then. On the day again staff attentive and give all information needed yet ready to answer anything you can think of. Actual surgery in my case was approximately 10 mins. No pain, sent home with drops and an eye shield for night time although l brought my own self adhesive ones from amazon which stop you accidentally rubbing your eye in ya sleep. An amazing experience and at l day since op things are much clearer.
7 August 2026
Unprompted review
Reply from ACES Eye Clinic
Thank you so much for taking the time to share such a detailed review! We’re delighted to hear that you had such a positive experience from your initial assessment through to your surgery and aftercare.
It’s wonderful to hear that our team kept you well informed, answered your questions, and made you feel comfortable throughout the process. We’re especially pleased that you’re already noticing such a clear improvement in your vision just one day after your procedure!
We’ll be sure to share your kind feedback with the team. We wish you all the very best with your continued recovery and new vision!
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