Soo Fluffy Reviews 

416
•
TrustScore 1 out of 5

1.2

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Rated 1 out of 5 stars

Do NOT order. Ordered beginning of December and still not arrived. Constantly lied to and given generic answers, theyre so called 'customer service' deletes your comments, and refuses to answer querie... See more

Rated 1 out of 5 stars

I am only giving 1 star because there is no option to give zero stars! Similar story to some others, ordered Dec 2020, Mar 2021 I have to chase up order to be told that delays being caused by Brexit a... See more

Rated 1 out of 5 stars

Seems like this is nothing but a scam. Ordered early November (as a Christmas present) and still hasn't arrived (late February). Customer services are quick to reply and state Brexit and COVID issues... See more

Rated 2 out of 5 stars

It arrived unlike some unlucky customers here, but the quality is utter balls. Like, worth about £2 from a Chinese Market (no offence to Chinese Markets).

Company details

  1. Shopping & Fashion

Information provided by various external sources

Scouring the globe for comfy vegan fur footwear without luck, owner Isabella founded SOO FLUFFY. Here at SOO FLUFFY, we aim to provide everyone's feet with a cosy and premium indulgence at a fraction of the price.


Contact info

1.2

Bad

TrustScore 1 out of 5

416 reviews

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1.2

All reviews

(416)

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Rated 1 out of 5 stars

no products and fraudulent activity on my account since.

Just like everyone else, money paid but products never received. EVERYONE EFFECTED PLEASE have a close look at your bank statements since. I have had monthly fraudulent activity on my account once a month every month and it began 3 days after I made my purchase from soo fluffy.

21 May 2021
Unprompted review
Rated 1 out of 5 stars

Scam - managed to get a refund!!!

Same as all the other reviews I got the generic responses when emailing asking me to be patient and blaming covid. Once you ask for a refund they stop replying. After 12 weeks I contacted my bank and did a re-charge and got the money back even though I payed with a debit card. Hopefully this helps anyone else who has fallen victim to this.

20 May 2021
Unprompted review
Rated 1 out of 5 stars

SCAM

I ordered fleece lined jeans in December. I still haven’t received anything but the money came out of my account.

17 May 2021
Unprompted review
Rated 1 out of 5 stars

SCAMMERS!!!

SCAMMERS!!!

Don’t order from this company! I ordered some leggings for my wife back in December and have still not received them and it is now May!

I sent them an email and finally got a response back in February saying that orders may take longer due to COVID.

I waited and waited and finally sent another email and I got an ‘undeliverable’ response noting that their system refused to accept a connection.

16 May 2021
Unprompted review
Rated 1 out of 5 stars

Ive ordered boots off Soo Fluffy- I…

Bad experience - Ive ordered boots off Soo Fluffy- I have emailed them reference my order, they don't reply, its been 4 months now, they sent me 1 message saying be patient my order is on its way, its been delayed because of covid, Soo Fluffy has now disappeared offline.

16 May 2021
Rated 1 out of 5 stars

Scammers

Scammers. You’ll know already though by these reviews. Order delayed. Emails from CS saying sorry and it’s held up. Now emails bounce. They’ve shut down. Taken money. And run.

8 May 2021
Unprompted review
Rated 1 out of 5 stars

Utter scam

Utter scam - ordered for Xmas, now May!!!! Nothing. Another out of jurisdiction con artist!!!!

7 May 2021
Unprompted review
Rated 1 out of 5 stars

This company is an absolute joke...

This company is an absolute joke.... ordered products in December last year 1 item arrived in February and had to be sent straight back as the quality was awful. Still awaiting delivery for the rest of my order 6 months later as they won't refund money unless items are returned. Even the item I did return was never refunded .... please do not make the same mistake and use this company

3 May 2021
Unprompted review
Rated 1 out of 5 stars

Soo Fluffy are scammers

Soo Fluffy are scammers! I ordered an item on the 26th of December and as of the 29th April it still hasn't arrived. I was told on the 2nd February that dispatches were taking longer due to the coronavirus. Since then I have sent 4 emails, all of which have been ignored. DO NOT USE!

29 April 2021
Unprompted review
Rated 1 out of 5 stars

Do not use!!!

I would leave 0 stars if that was an option. I wish I had read the reviews before making my order. My experience echoes a lot of these here. I ordered in December - nothing ever arrived (as of end of April). Have emailed them twice and they refuse to refund me. I am thankful it was a small order in my case. Total scam artists.

29 April 2021
Unprompted review
Rated 1 out of 5 stars

0 stars

0 stars. Complete scam. I ordered £120.96 worth of items on December 7th 2020. It is now April 28th and I have still not received the items. I have sent various emails requesting information as to where the products are and finally requesting a refund. I have not heard anything back from the company since their reply to my first email.

28 April 2021
Unprompted review
Rated 1 out of 5 stars

Never received my order or refund

Never received my item and ordered at the start of year, 4 months later and still nothing. After chasing this up several times and receiving excuses, I asked for a refund. They didn't refund me and blocked me from contacting further. Very upset what a waste.

25 April 2021
Unprompted review
Rated 1 out of 5 stars

Scam

Sadly, I have to echo the comments of others. Soofluffy.com was undoubtedly a scam. Ordered some clothes in December, it's now late April and still no sign of them. In the meantime, I've had a handful of generic responses about COVID, Brexit etc but nothing else.

Looks like the site has now gone and the email replies have stopped. Thankfully, I didn't spend too much and bought by credit card.

24 April 2021
Unprompted review
Rated 1 out of 5 stars

Do NOT buy from this company

Do NOT buy from this company. It is a SCAM. “Bought” £100 worth of goods on 9th December, no delivery. Repeated emails asking when it was expected. Got “replies” saying they were looking into it. Asked for refund for goods not received. Stop responding to emails.
Now my emails are bouncing back.
Going to take this as far as I can! Disgraceful

20 April 2021
Unprompted review
Rated 1 out of 5 stars

0 STAR. SCAM!!

0 STAR RATING. ORDERED DECEMBER EVERY EMAIL STATED ITS DELAYED TELLING ME TO BE PATIENT. I ASKED FOR A RE FUND. “ITS ON ITS WAY PLEASE BE PATIENT” NOW EMAILS DONT SEND. IVE LOST THIS MONEY. DISGUSTING!!!

17 April 2021
Unprompted review
Rated 1 out of 5 stars

Scam

Scam. Ordered 5 months ago still nothing. First they promised future dates, now have stopped and I hear nothing. They had mentioned Brexit as the reason, but now I know they just took my money and ran.

17 April 2021
Unprompted review

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